Rated 3 out of 5 by ASB24 Hotel Review
I stayed at the Westin Villas for August 3-August 10. When I first arrived at the hotel I was not greeted as I have been greeted at previous Starwood hotels. I booked the vacation 8 months in advance and paid for an ocean view. The gave me the worst "ocean view" in the hotel. It as literally the last room (farthest away) from the ocean. Half my view was a parking lot. After complaining for an hour and finally getting to speak with the manager, my room was changed but I had to spend my first night in the unpleasant room. We were not happy. The second day I had to check out and check in again to get the next room, which had a better view and was a bit closer.
The people at the front desk were not the most accommodating. When I finally spoke with the manager, he was only 3 days on the job and did not make me feel good or confident that he was going to take care of me. I had to push him. When I saw him the next day there was no follow up communication from him until I asked him to follow up.
The hotel grounds were very well kept. Beautiful surroundings. The ocean was one of nicest I have been too. Very clean, soft sand, crystal clear water which made for excellent snorkeling right outside the hotel. Paddle boarding was fun and the staff was nice and helpful.
We used the kids club one night, and our kids loved it.
August 12, 2013
Rated 4 out of 5 by Sheri17 If you want to cook and clean
This is a great place to stay if you want to cook and clean up after yourself. It is convenient to make your own meals. However only having housekeeping once in a 5 night stay was not ideal, especially after spending time at the beach. It is a good location and I would stay here again, but would pay for more cleaning services.
August 12, 2013
Rated 5 out of 5 by Alicia59 This hotel is very beautiful!
Had a very good experience through out. Everyone was very friendly and accommodating. Restaurants were excellent.
August 12, 2013
Rated 2 out of 5 by David113 Paying customer gets screwed
At check in we were upgraded to a room on the first floor, next to the buildings main entrance, next to the elevator and across from the kids pool. When the sprinklers came on around 10 pm it really enhanced the mood. Why is the adult pool tucked into the corner with a view of the parking lot?
August 11, 2013
Rated 5 out of 5 by behappy Fabulous, fun and easy vacation
This property is a wonderful. We had a stress free and fun vacation. It is close to restaurants and shopping. The beach is great and the pool is no too crowded.
August 6, 2013
Rated 1 out of 5 by SadWestinVacationsOwner Leaky toilets and airconditioner!
Booked four rooms for four families to celebrate my Dad's 80th birthday. Requested rooms be near each other. Rooms were placed on opposite sides of the lobby, one on the North side and the other on the South.. When questioned, the front desk attendant said curtly its just a request that they didn't have to satisfy. In our room we are on our second toilet leak in addition to an air conditioner leak on the carpet! They take care of each problem but we are scared of flushing the toilet and have to step on soggy carpet. Westin is really bringing our vacation down.
August 5, 2013
Rated 5 out of 5 by jalpack Great for families
This was our first time in Maui and certainly not the last! The Westin is absolutely beautiful property! The pools were great and location was perfect for everything! The beaches were amazing and great snorkeling in front of the hotel. I just wish the fitness facility was a little bit bigger and had a view of the outside instead of a wall. Most of the staff were very friendly. However, there was one person from concierge who was rude. I had just asked a simple question and she answered me like I was dumb and should've known the answer . We had also looked into their ownership and was a bit uncomfortable when one the person who talked to us about cost was intoxicated.
The food is quiet expensive. We were glad we had a kitchen.
Overall, we loved it and in fact will be coming again next year!
August 1, 2013
Rated 5 out of 5 by Edwallie Mr & Mrs Edward Ashford
The pleasure was all ours. This vacation was all that I could have ever imagined. My husband and I are already planning another trip to the Islands, this time with our sons/daughter and their families.
Thank you so much,
Mr & Mrs Ashford
San Antonio, Texas
Keep your valets!!
August 1, 2013
Rated 5 out of 5 by JMyers10 Great Maui Option For Families
If you are planning a trip to Maui for the family, this property is a great option. The pool is great, location is close to many dining and activity options. Due to the size of the complex, the beach was always crowded while we were there, but if you have a rental car it is a short ride to public beach many of which are not very crowded during the week.
July 31, 2013
Rated 3 out of 5 by CLouis Too many misses
Beautiful piece of property.
Good snorkeling off beach
Good food quality
Laid back atmosphere
Many outdoor gas grills
Very limited shade around pool
Extremely uncomfortable lounge chairs
4 by 4 foot opening between bathroom and living space results in limited privacy
Table in studio too small to eat at
South Villa Studio's have no balconies
Location is North of Black Rock and somewhat remote making it very difficult to walk to restaurants and shopping
Ten dollar cocktails
July 31, 2013
Rated 5 out of 5 by TraceyTraveler Westin Ocean Villas
The staff was really helpful. Rooms were very comfortable with kitchen, and washer/dryer. Definitely would stay there again.
July 31, 2013
Rated 5 out of 5 by Chrissyo Beautiful location and amenities
Our stay here this past week was absolutely wonderful. The grounds, restaurant, pool, lobbies etc. were perfectly maintained and staffed for this busy time of year. Joyrama was especially helpful to us when we had a hiccup with our "go green" promotion one evening. We will definitely be back as we also so appreciated the showers and guest lounge while we had to wait for our red-eye flight back to California. So very nice to have.
July 26, 2013
Rated 5 out of 5 by USCTROJANS Housekeeping:(
We stayed here for 5 nights and 6 days for our 2 year anniversary.Housekeeping cleaned and made up our room 1day! We called and requested that our room needed to be cleaned. Each night we returned from all day sight seeing and excursions. Our room was never made up or cleaned. That is totally (Unacceptable)! Other than the housekeeping,the resort is AWESOME!
July 20, 2013
Rated 5 out of 5 by JasLace Wonderful Experience
This Resort was great. It had such a great location and great amenities. We loved the beach in a spot that wasn't very crowded. The whirlpool tub was great. It was nice having the washer dryer, full fridge, and dvd player.
It was near everything and the shuttle to all the other SPG hotels was great to have access to their amenities like the golf course.
The staff was so friendly and they gave us a nice welcome gift. Every person stopped what they were doing to help or ask questions. We were treated very well here.
We will now make this a must return location because of this place. Our only fear is there was construction going on next door, it looks like another resort being put up. So we are worried that quiet part of the beach may not be so quiet if we return.
July 19, 2013
Rated 1 out of 5 by MAUIAZ AVOID- they don't care!
AVOID AT ALL COSTS! WE OWN 2 WEEKS IN A 2 BEDROOM AT THIS RESORT - OCEAN VIEW TOO. WE BOOK OUR RESERVATIONS 8-12 MONTHS IN ADVANCE. EVERY SINGLE YEAR WE GET SCREWED AND PLACED IN AN AWFUL ROOM. THERE IS ALWAYS A NEW EXCUSE FOR WHY WE ARE NOT GETTING OUR OCEAN VIEW ROOM. I AM HERE NOW FOR MY 40TH BIRTHDAY CELEBRATION AND THIS PLACE HAS RUINED IT! On top of always getting a horrible room, they now allow smoking! I have owned here for 7 years and there has never been smoking allowed. Apparently smoking was voted in a couple years ago- we were never informed or given the chance to vote against it. Now we have to endure the smell of cigarettes our entire vacation. The spa was awful. Paid $105 for a gel manicure and the girl left me with 3 bleeding fingers! Both fitness centers are small and packed until 2 pm in the afternoon- great time to work out while on vacation right? Housekeeping service is very friendly. The front desk is by far the worst out of every SPG property we have ever stayed at. They just don't care at all about anything. It's almost like they think we have to stay here and don't have any choices to stay somewhere else! I'm dumping this property as soon as we get home! The only positive thing about this place is the snorkeling in front of the property - it's the best on the island! Thankfully it's a public beach so you don't have to stay here to use the beach. Goodbye Westin Ka'anapali - never again will I stay here.
July 19, 2013
Rated 1 out of 5 by JE326 Nice hotel but service was lacking
During our stay;
* The first room we were given, the room key didn't work
* Once we got a key that worked the room wasn't cleaned
* Front desk stay was unhelpful in finding another room
* As soon as we got to our new room the toilet clogged
* Waited an hour for maintenance to turn up
* Maintenance left a mess
* Waited another hour for housekeeping to turn up to clean the mess
* In all the toilet clogged four more times while we were there
This is a nice property, in a great location but the service does not meet our expectations of the brand. We were hoping for a nice relaxing vacation but ended up spending far too much our our time dealing with "issues".
July 17, 2013
Rated 5 out of 5 by Zolten5 5TH Birthday
Living on Maui it is always nice to dress up and play "visitor" for a day.
We were able to book a villa, during PEAK season, using our SPG points. The upgrade to ocean front was above and beyond any expectations. A few of my son's friends were able to come join the fun at the pirate pool and the amazing Fish Pipe.
The parents enjoyed my famous grilled fish tacos under a cabana near by.
Reviewing the pictures I will bet that my boys favorite part was enjoying an XL bubble bath with hid two year old sister.
Many Mahalos for everything!
July 15, 2013
Rated 5 out of 5 by Bobby1531 Fitness facilities need improvement
Beautiful villas and grounds on a great beach; very clean and well tended to EXCEPT for the fitness centers. There was no one monitoring either of the two fitness facilities and kids were often found running around unsupervised. The equipment was old, dirty and not well maintained and had limited or broken TV's. VERY disappointing as I need to workout daily due to a physical condition and we were told that The Westins are known for their fitness facilities.
July 15, 2013
Rated 4 out of 5 by CM32 Great experience
The Westin Ka'anapali is a wonderful resort, the grounds are fabulous and the staff is great.
The only draw back is that the studio rooms are small and not very family friendly. They have small fridges and no stove which makes feeding kids hard.
July 15, 2013
Rated 5 out of 5 by Bill36 A Relaxing Place in the Sun
The Western KA'ANAPALI Ocean Resort Villas Is a prestine abode far from the madding crowds ignoble strife. The sun , the wind the ambience of the resort all combined enhances yur stay at the resort.It is truly a welcoming place to melt your worries away. Try it you will like the resort .
July 13, 2013
Rated 4 out of 5 by keenirene Very comfortable, well appointed studio
This studio villa was very well appointed with everything we needed to do some basic food preparation. The bed was extremely comfortable and the staff very responsive to all requests. We enjoyed the proximity to the pool and ocean and were grateful for the Kids Club activities.
July 12, 2013
Rated 3 out of 5 by Ilovemaui OK but not great
The parking is awful!!!! Something needs to be done asap. The accessories (from decor to kitchen accessories) in the room are super cheap. I felt like one in a million and like more personal service at smaller venues. Plus I felt they nickel and dime you alot (cost for cabana, beach chairs, etc)
July 12, 2013
Rated 5 out of 5 by Di4tennis This hotel was absolutely amazing
This hotel was amazing; the staff was extremely courteous and helpful. Very clean room, pools were very nice. We loved the features from access to the beach and several gas grills we used to cook our dinners! We highly recommend this hotel for a vacation; especially if you have kids. Beaches were pristine and the snorkeling was the best we have seen.
July 5, 2013
Rated 5 out of 5 by fri2013 Vacation at Westin Ka'anapali
Relaxing hotel with excellent snokeling just off the beach. This is our second visit and plan on returning in the future.
July 1, 2013
Rated 4 out of 5 by Dublin94568 Good overall but....
Nice location, good facilities overall. Onsite dining options very limited, but I recognize that might be the point of having in-room kitchens. Service at the Ocean Pool & Bar was very slow and food was just okay. Not enough servers or kitchen couldn't accommodate the number of diners. Not enough umbrellas and/or shade by the pool. Limited number of lounge chairs always taken and saved by guests. Staff needs to the enforce 1 hour unattended rule better.
June 29, 2013
Rated 5 out of 5 by Betty27 Great experience
My husband and I stayed at the Westin Villas North for our 40th wedding anniversary. We had an excellent experience. The food in Pulehu was excellent; the open air environment of the restaurant is pleasant and Benji our waiter was very attentive and an excellent server. He made great recommmendations from the menu. The room was upscale and the ocean view was beautiful. The beach is closeby and snorkeling was fun. Security is visible but not intrusive.
June 25, 2013
Rated 5 out of 5 by WYO21 Can't wait to return!
My family and I made our first trip to Maui in March 2013... and we can't wait to go back. The Westin Villas NORTH was fantastic, from the amenities, staff, etc. We are in the process of planning our next trip over spring break. From what we experienced... we would definitely suggest staying on the North side (there is a difference). It seems to be newer and not as crowded. Thank you for the memories Westin!!
June 25, 2013
Rated 5 out of 5 by MommaZ Wonderful experience
I read the reviews before I went on this trip and I must say that my expectations were exceeded. The room was beautiful. We asked for an ocean view room and we had a beautiful view of the ocean and the sunsets each night. We stayed in building 8 in the north tower on the second floor. It offered so much privacy. The villa is very clean and comfortable. The staff was friendly. We did rent snorkle equipment outside of the villa because of the reviews I read about the expense. This place is so kid friendly (even though we did not have any kids with us it was evident this place had much to offer kids). We ate at the breakfast buffet and was pleased. Nothing exceptional offered but the food was good. We also used the sports bar often and the staff was friendly. I would definitely recommend this place to anyone. The beach was beautiful with a beautiful view of the sunsets.
June 25, 2013
Rated 4 out of 5 by MsTDew Lovely vacation resort
Everyone and everything exceeded our expectations. The only reason I gave a 4 star is due to the design of the buildings. The buildings were so sprawling, it was easy to get lost on the way to our room. Not enough elevators.
June 25, 2013
Rated 4 out of 5 by Cathy30 This hotel can improve
As a special education teacher , I liked seeing the adaptive chair by one of the hot tubs.There is an issue with guests holding chairs at the pool by leaving towels and clothing.. In many cases, I saw no one retruning for over 3 hours.There has to be a better way to reserve chairs and not let guests save them unattended. I also felt that non guests were in the hot tubs and children under 6 were left in the hot tubs unattended by adults. There is no monitoring of posted signs. It would be nice to have a swim suit spin dryer in the complimentary room to use after being checked out .Especially since there are no plastic bags to put the wet suit in.It would be nice to have a lap pool for adults only.
June 20, 2013