Rated 3 out of 5 by bleepbloop Cleanliness/facilities are underwhelming, unfriendly staff
Arrived in my room to a broken television, and it took staff nearly a half an hour to move me because they "couldn't find a technician" to fix the TV. Arrived in my next room and had dirty towels strewn across the room and a used bathroom. Underwhelming. The hotel lobby is nice, but staff are somewhat unaccommodating (particularly at restaurants).
October 21, 2013
Rated 4 out of 5 by weloveboston Service is not as great as in the past
We've stayed at the Liberty many times. We've loved the location, decor, and relaxing at the beautiful bar in the vault ceiling lobby. However, for the past few stays, the service in the lobby bar was poor--it's very hard to get servers to come over even during quiet afternoons. After waiting for 15 minutes for a server to come over (she kept disappearing for long periods) we asked a manager if she could take our order, and she was quite irritated with us. For our most recent stay, we were told that there was only one room left, an upgraded delux room available for $500. We were disappointed to find that the room was not what we expected based on our past stays. We dont mind paying the price for a nice room, but we felt mislead. We could have booked at one of the many other hotels in Boston. When we expressed that to the desk clerk the next day, she appeared unable to understand that we would have liked to have had a fairer description of the room. We didnt want any financial gain, we wanted to express that the booking could have been done better. Her response was defensive. We felt like it is such a privilege to stay at the Liberty, we were outrageous to voice a concern. I am not sure that we will book here again for a long time.
October 15, 2013
Rated 4 out of 5 by dampy57 no room service
My room was not serviced after my second of 3 nights in the room. I checked out after my 3rd night.
October 12, 2013
Rated 5 out of 5 by Rose99 Another enchanting stay at the Liberty Boston
I treated my cousin and her husband along with myself and husband to a night at my favorite hotel. As usual the staff and Liberty were top notch. They were stunned at the beauty of the hotel lobby. We enjoyed another fabulous meal at Scampo as well. Hats off to the Liberty!
October 10, 2013
Rated 4 out of 5 by Chris224 Great Location
The Liberty is perfectly situated for all that Boston has to offer. Whether it's business in the Financial District or touring through Beacon Hill, Back Bay, or North End; the Liberty has it all right there for you. Perfect atmosphere for business travellers or couples just getting away for a while.
October 9, 2013
Rated 4 out of 5 by AJSHBS A little glitch
There should have been some compensation (free breakfast?) for the fire drill we all had to endure Satruday night
October 8, 2013
Rated 3 out of 5 by Jazzman Noisy Night Club an Unpleasant Distraction
Accomodations were quite nice (other than the shower leaking) but Saturday nights are a bit crazy there with the night club spilling out into the hotel lobbies. Plus someone pulled the fire alarm at 2am which was very upsetting.
October 7, 2013
Rated 3 out of 5 by GradSchoolReunion Like a Nightspot with Hotel Rooms
My stay was Thursday afternoon through Sunday morning. In the lobby during the evening, you had to wend your way through crowds of 20-somethings while loud music pulsated. I didn't see anywhere to sit down for a quiet drink or cup of coffee with friends. The room was fine, but the scale was missing a foot and didn't work. It's not that I need a scale when I'm traveling, but anything provided should be usable.
October 7, 2013
Rated 3 out of 5 by KathyA HBS reunion
We stayed at Liberty for a Harvard reunion, The room was fine, but the party scene in the lobby made it impossible for my friends to gather or have a drink or hang out together. The party scene was also very loud late into the night and caused a false fire alarm evacuation.
The only meal we ate there, a brunch, was very mediocre. Other than fruit there was nothing healthy- no whole grain bread or even plain bread. Just commercial bakery muffins and powdered scrambled eggs
October 7, 2013
Rated 5 out of 5 by Steve283 Wonderful Hotel
Spent one night at this hotel for my honeymoon and it was superb!
October 4, 2013
Rated 5 out of 5 by chuck11 Overall a great stay
Room overall was very nice. There was no mattress pad so sheet directly on mattress and you could feel the seams. Not what I would expect here.
October 3, 2013
Rated 3 out of 5 by ANCL Hotel not as luxurious as expected
My husband and I booked The Liberty for a weekend getaway on a friend's recommendation. We are loyal SPG members and were disappointed in the hotel overall. While our initial impression of the exterior of the hotel and the lobby was very positive, we did not find our room to be as luxurious as expected based on our stays at other SPG Luxury Collection hotels. The in-room appointments were not any nicer than a standard hotel. For example, the chair and carpet looked well worn and dirty, the closet door did not close all the way without making a loud screeching noise and the television volume only went up or down by 4 either way. Also, there was a used shower gel mini-bottle left in the shower. We requested late checkout when we initially checked in and our room keys deactivated before the appointed time on our last day. The gentleman at the front desk was apologetic and corrected the issue. The porters outside were very pleasant. All in all, the hotel did not meet our expectations and we would not stay again.
September 30, 2013
Rated 4 out of 5 by JBTH Great Property
We stayed at the Liberty hotel for three nights and were welcomed by an amazing staff and champagne...nice touch! Hotel architecture is wonderful as are the restaurants and nightclub. Highly recommend this property...nice rooms but a bit small is the only downfall. Thanks!
September 27, 2013
Rated 5 out of 5 by Morty1980 Outstanding Hotel
Liberty Hotel exceeded all my expectations. The hotel was quirky & absolutely beautiful inside. The rooms were clean, the staff were lovely. The hotel had multiple bars to enjoy a drink prior to going out or to enjoy a cheeky nightcap. The location of the hotel was perfect being just of Beacon Street & so easy to get around the city. I wouldn't hesitate to stay again if/when I return to Boston.
September 26, 2013
Rated 5 out of 5 by JHConsultant Great Property Near Boston Common
Overall: The Liberty Hotel is a great property with a unique history, terrific rooms overlooking the river, excellent SPG recognition, convenient access to public transportation, and a vibrant nightlife.
Check-In & SPG Recognition: Wil, the front desk associate, was polite and professional. I received an SPG Platinum Status upgrade from a Deluxe King room to a Signature Suite on the 8th floor.
Room: The suite was fantastic, including terrific river views, separate living room and bedroom, a dining table, and a large bathroom. The appointments were comfortable, tasteful, and well-maintained.
September 24, 2013
Rated 5 out of 5 by GoEverywhere2013 A hip hotel centrally located
Love the history of this place--it's in an old jail! The hotel has kept some of the jail features, which adds to its personality: "The Clink" bar/restaurant, "The Yard" outdoor dining, and 3 floors of "Catwalks" where I imagine the cells used to be organized around a central atrium. Cool lighting, lounge furniture, and a relaxed, but polished vibe characterize The Liberty. Staff were attentive and cheerful, my room was comfortable and clean, with a well-stocked mini bar and even a separate bathtub. The bathroom was stocked with an ample supply of plush towels and a comfy robe. Loved that this place was close to everything. Highly recommend.
September 20, 2013
Rated 5 out of 5 by Tracy79 The hotel topped my expectations
The room, the food, the bar, the service ---- all were exceptional. The staff was incredibly helpful and accommodating. The interior of the hotel is impressive and the history is fascinating. Great place.
September 20, 2013
Rated 4 out of 5 by sparky21 Little dissappointed
When we go to hotel there was a long line to check in. It seemed they did not have enough staff to check in guests.
That night we ordered extra pillows and it took housekeeping 2 hours to deliver.
THe next day we left early and came back around 4:30 and the rooms had not been done yet.
I spoke to to Manager and expressed my disappointment in the services. He was very professional and I walked away feeling I was an iimportant customer.
Hotel is beautiful, restaurants are great
September 18, 2013
Rated 3 out of 5 by Diozzi1 Inconvenient Issues
My boyfriend and I were staying at the Liberty to enjoy a special night during our best friend's wedding. We had a wonderful evening until we came back to the hotel. We came into our room to find a puddle on the nightstand and on the bed and a brown spot on the ceiling. We went to the front desk and the woman was very nice about having issue looked at and the bed changed. However, we were not offered any type of compensation (not even a free meal!). I would have expected some condolence for the inconvenience this caused at the end of the night. Because we were only staying there for this very special occasion (we live 2 miles away) and did not need to spend the money, I was very upset that nothing else was offered for our trouble.
September 16, 2013
Rated 5 out of 5 by ron4339 great stay
Centrally located Great food cat walk bar is agreat place to hang out and people watch
September 11, 2013
Rated 3 out of 5 by cattroxx Glam lobby and restaurants but rooms leave something to be desired.
I was very disappointed in this hotel. I was very excited to stay at the Liberty, after seeing all the glamorous pictures of the lobby and reading about the upscale bars/restaurants, but the actually experience of staying there was not glamourous at all.
The lobby is amazing in photos, but not so comfortable for sitting (chairs and furniture is hard and not made for lounging), and many times they had tables 'reserved' so you could not even sit down. The lobby overall has a 'nightclub in the daytime" vibe to it - not cozy or comfortable for daytime eating/drinking/working really (which is something i enjoy).
The king room I was in was small and decorated in dark tones that only made it seem smaller. I was moved to a better higher floor view - but i was looking directly at hospital employees in their offices. very claustrophic. Also had a major issue with the design of the bathroom - while the overall size was fine, the shower stall was too SMALL (and I am just over 5') with a crazy giant showerhead and water pressure that literally hurt, throwing you against the wall! I called engineering about it because I also noticed after a shower, water was leaking through the wall into the front hall and the rug was always wet.
I ended up leaving the hotel early and moved to the Westin Copley. Enjoyed that much more. This is definitely not for families, btw - wrong vibe and not kid friendly decor or food options.
September 10, 2013
Rated 4 out of 5 by BostonMama Great location & comfortable rooms
We've stayed at the liberty several times and love the location and amenities. We have 2 young boys, so easy access to playgrounds, food, and the T have made us return. It's time, though, for the rooms to have regular maintenance done. The iPhone doc clocks never seem to charge and the table lamp plugs don't seem to work. Several electrical plugs seem also not to hold plugs in anymore either. After being in several rooms just this year, we've realized we can't depend on these small but planned for amenities. The areas behind the dressers and tv also need a thorough cleaning... It's dusty and gross. These may seem nitpicky, but at $300+ a night, these things should be in order. The staff is wonderful and helpful, the location and ambiance can't be beat. And our kids love saying "lets go home to the jail" but we may look at other SPG properties in the future.
September 10, 2013
Rated 5 out of 5 by JosephC The hotel is convenient
The hotel is convenient to the medical facilities in Massachusetts and they accommodate you wonderfully!
September 5, 2013
Rated 3 out of 5 by Verified Reviewer Good location
Good location to subway / Beacon Hill, etc - hotel rooms below expectation - staff nice
September 4, 2013
Rated 3 out of 5 by Karp274 Karp274
Hotel check-in went smoothly.
Room cleanliness was an issue. Bathtub had hairs in it so a taking a bath was out of the question. Pillows had an urine odor and i had a terrible night's sleep as a result. Pillows should be checked frequently by staff and replaced.
Breakfast was served promptly and was tasty.
Valet parking was excellent. Car was brought promptly.
September 4, 2013
Rated 3 out of 5 by Flight51 Good, but...
Good, but missing some of the details that communicate first class service. We opened a half bottle of red from the minibar. The wine was awful and the staff at the front desk indicated they could not do anything about it because we did not call down that evening. My spouse mistakenly did not realize that there was a built-in service charge on room service items. We ended up tipping more than 40%. Again, the front desk could not help.
Great facilities, but front desk staff are more concerned about distributing the free champagne than responding to the small issues that make the difference between average and superior service.
September 3, 2013
Rated 3 out of 5 by Scott1000 Cool location, not worth of Lux Collection
If you want to stay at a cool hotel with a fun scene, this is your place. The biggest issue is the rooms are not that great. Beds uncomfortable, shower floods bathroom every time, no lounge, gym is a joke. staff friendly but again, more of scene than a place to sleep. One night is fine, but multiple- forget about it.
September 3, 2013
Rated 3 out of 5 by Shel123 Lots of Action but rooms need improvement
Hotel has lots of action going on.Clinks is great for breakfast and Scampo was wnderful for dinner. The cioncierge staff was amazing, especially Yasmin.
But the rooms are quite shabby. Dirt spots on the carpet and bedding. I asked for a wakeup call one morning and they forgot it. There was no turndown service. We asked for it once and they took away dirty towels but didn't replace them. Had to call 3 times to get a burnt out bulb replaced.Empty showercap box stayed there for 2 days until they finally replaced it.
September 2, 2013
Rated 5 out of 5 by Cher12 Truly a wonderful expreience
The rooms are very comfortable. There must
be some heavy insulation as I never heard a
sound from the hall. The beds are so fresh with wonderful linens that you just do not want to
get out of it.
The only negative is that this hotel is so popular that it is expensive and hard to get a reservation.
September 1, 2013
Rated 5 out of 5 by candrle room quality
We had an excellent stay. The hotel was beautiful and well placed which allowed for easy access of the city by foot if desired. The only thing I could say negative, which is a seemingly minor detail, is that the water pressure in the showers is extremely low! Takes forever to wash thick hair.. otherwise fantastic! Highly recommended.
September 1, 2013