Rated 1 out of 5 by Spanikopita This hotel let us down!
We were looking forward to celebrating our son's 16th birthday in the hotel. We ended up with rooms across the hall. My husband and I had to stay in separate rooms with our children as the hotel did not give us connecting rooms as promised. They forgot birthday cupcake and balloon and rooms were dirty. Empty pill casing and dirty door handles on bathrooms and doors - very noticeable! This was a big disappointment!
March 14, 2013
Rated 4 out of 5 by Alldayray Just an overnight
We spent the night in Boston and stayed at the Liberty. Had to wait a very long time for our room, the receptions desk said an hour and a phone call, when the room was ready. We checked back at the desk after 2 hours and told a little more time that the supervisor had been called, so we waited another hour and finally went to the desk again and the comment was, "No one called you?"
That was my only complaint.
May 3, 2014
Rated 4 out of 5 by LDMassachusetts It's all about the lobby!
WOW! Just: WOW! The lobby is AMAZING! The designers did a fantastic job transforming the jail into a luxury lobby. I loved it. Unfortunately, beyond the lobby, I wouldn't call the Liberty a "luxury" hotel. My disappointment started at the valet (not enough staff to move cars through a small driveway). Next, the room was a major disappointment. It was bland with limited lighting, next-to-no surface space for stuff and a view of the Mass Eye & Ear ER entrance. There wasn't anything wrong with the room; it just didn't rise to the level of luxury (or even premium). The bathroom WAS super nice with nice amenities (except for the cheap hair drier). The restaurants were interesting: Food was fantastic, but all the hard surfaces of the jail made noise levels unbearable. I will be back to have a drink in the lobby; but will sleep somewhere else the next time I'm staying in Boston.
November 17, 2013
Rated 2 out of 5 by boston11 Not as good as we had hoped
As long-time Boston residents, my husband and I were very excited for our stay at the Liberty Hotel to celebrate our first wedding anniversary. I’d read about the excellent service here and on third-party websites -- the genuinely kind welcome staff and the little gestures like champagne and strawberries waiting in the room. Anything of that nature would have meant a lot to us, but we weren’t even wished a happy anniversary! (Perhaps there was some miscommunication between the SPG agent who arranged our stay in conveying this information to the hotel?)
During dinner at Scampo, our hostess was bordering on rude, questioning our entree choices and repeatedly prodding us to order more.
The perfunctory service left little to distinguish our experience here. We had such high hopes for our stay at the Liberty Hotel, but unfortunately, this visit did not meet those expectations.
May 30, 2012
Rated 5 out of 5 by pcle Fun, relaxing and romantic stay
This was my first stay at The Liberty Hotel and it was very impressive. The hotel maintains a good balance between serene during the day and vibrant in their lobby, bars and restaurants at night. The rooms are quiet, clean and designed and decorated to feel spacious. The hotel staff was very welcoming and accommodating, but also discreet and professional. I would recommend to family and definitely return again.
November 7, 2012
Rated 5 out of 5 by Dtrol One of my favorite hotels
Everything about this hotel is top notch. Whenever staying in Boston it is the first place we look at staying. Highly recommend it. The only strange feature that doesn't match everything else about the place is thier wifi. You only can have one device on it otherwise you have to pay $14.95 a day. For such a high class hotel this is really beneath them.
August 18, 2014
Rated 3 out of 5 by GradSchoolReunion Like a Nightspot with Hotel Rooms
My stay was Thursday afternoon through Sunday morning. In the lobby during the evening, you had to wend your way through crowds of 20-somethings while loud music pulsated. I didn't see anywhere to sit down for a quiet drink or cup of coffee with friends. The room was fine, but the scale was missing a foot and didn't work. It's not that I need a scale when I'm traveling, but anything provided should be usable.
October 7, 2013
Rated 5 out of 5 All EXCELLENT except Car Valet
The Valet service was horrible. They were rude, unaccommodating, and inattentive - possibly even incompetent. The male attendants were focused on flirting with the night club patrons and the woman seemed overwhelmed / lost in space. Other than that this stay was awesome, the front desk staff was superb, the food was over the top and the view of the Charles and the city – unbelievable. I can’t wait to go back.
April 22, 2013
Rated 5 out of 5 by Barbara6193 Liberty exceeds expectations
My 2 night stay at the Liberty Hotel was amazing. Everyone from the doorman - bellhop - concierge - reception staff - bartenders - waiters/waitresses were the most friendly and welcoming staff I have ever had at any hotel - and I travel frequently. It was a perfect stay in Boston. You should have seminars for other hotels - to model perfection. Thank you to everyone - I will recommend your hotel to everyone.
September 18, 2012
Rated 5 out of 5 by Kaye Great hotel
I had a wonderful time. Staff was very helpful. They directed us to a wonderful eating place and gave good suggestion. The only bad thing was the lobby turns into a club and where our room was located, you can hear everything. I call down to get door closed and someone opened it back up. NO REST! Other then that it's a beautiful hotel, and I would stay again, but in the tower instead of the actually hotel.
March 4, 2013
Rated 2 out of 5 by girlie8 glad it was a free stay
The staff were friendly and accommodating. The history of how the hotel came to be is interesting. The lobby is very eye catching. However, the room itself needs a makeover( room 804). THE RUG WAS SO DISGUSTING THAT I WOULD NEVER WALK BAREFOOT. There are several unidentified stains that are just appalling, and to charge at least $400 for that is ridiculous. PLEASE update the carpet- it truly is sickening.
July 8, 2013
Rated 4 out of 5 by Biztraveler215 Its nice and fun, but...
This was place was very nice, but I didn't find the staff to be friendly at all with me. They overcharged for me tea. Good tip! Make sure you ask for the tea machine downstairs before you go up, because otherwise they charge you room service for coffee or tea. They don't have a coffee maker or tea in the rooms. I also think the staff was maybe too busy to be 100% all the time. Nice location and ok rooms.
June 18, 2012
Rated 5 out of 5 by lv2trvl Loved this hotel
Cool vibe and beautiful design in what was once the Charles st City Jail of Boston. Manages modern elegance while maintaining historic appeal. The room was fantastic, the room service a little pricey but not out of range and we loved our stay. The only gripe was that the check-in process was a little slow as there was only one staff person at the desk and no SPG preferred line on a busy Friday night.
December 6, 2011
Rated 4 out of 5 by vtvt wait at counter
The line to check in was more than 30 minutes long. You need to have more people at reception on busy days.
And, we got upgraded but the upgraded room didn't seem much nicer than other rooms.
We asked to get our regular room and not get upgraded, because the upgraded room was going to take 30 minutes, but they said we couldn't stay in the other room because there were none.
Be honest from the start.
December 2, 2013
Rated 4 out of 5 by Emily14 Good but...
I stayed at the Liberty Hotel at 07/20/2013 with my friend. The hotel looks good and very popular, the room is pretty clean. However there were some problems came up with my stay. 1, We arrived early at about 1 pm and I asked if there was any room available to see the city or the river, the associate gave us a word that there should be a partial city view room available after 3 pm and they will call us. So we talked about it and decided to go out and came back when its available. But when I got the call and drove back to the hotel after 30 mins, they only room left for us is at ground floor with no view at all, we were so disappointed. 2, they didn't offer me with the SPG gold member gift option. 3, The room was run out of body wash, we have to ask for some more. 4, There's nobody tell anything about this historical hotel until we came out at 12:00am when there's a great party going on.
August 1, 2013
Rated 4 out of 5 by mtdt would stay here again
Hotel is trendy and hip. Parking valets are friendly and helpful. Upon check-in I was never offered the Champagne welcome although I saw the bottles sitting there. Restaurant Clink was disappointing. Portions very small and wait staff not very attentive. I will stay here again while in Boston although I will try the other restaurant. And if I am not offered my champagne I will ask why this time.
November 3, 2012
Rated 5 out of 5 by Morty1980 Outstanding Hotel
Liberty Hotel exceeded all my expectations. The hotel was quirky & absolutely beautiful inside. The rooms were clean, the staff were lovely. The hotel had multiple bars to enjoy a drink prior to going out or to enjoy a cheeky nightcap. The location of the hotel was perfect being just of Beacon Street & so easy to get around the city. I wouldn't hesitate to stay again if/when I return to Boston.
September 26, 2013
Rated 5 out of 5 Help in the storm
We lost power in Hurricane Sandy and after two days, needed an alternative place to stay. I work in downtown Boston and found the LIberty could accomodate me and my 65 pound lab. Not only did they help me structure my reservation so I wouldn't get penalized if I regained power, but they greeted my pup like a proper guest with treats and affection. By the second night, he never wanted to leave!
November 5, 2012
Rated 5 out of 5 by DebS1007 This hotel was outstanding
The Liberty Hotel is a wonderful combination of history, architecture and outstanding service. Our room was well-appointed and had a city view of the Back Bay skyline and the Charles River. The impressive lobby is a very social place-love the Christmas trees hanging upside-down from the high ceiling! It's an easy walk to the Boston Common and Beacon Hill. I would highly recommend staying here.
December 24, 2012
Rated 5 out of 5 by NYCBOS The BEST service
I have to say that every time I come here, I am thoroughly impressed with the service. Every member of the team is incredible, but I have to point out that Jill is exceptional, (as was Will). Jill exceeds every expectation and does so with class and grace. She is phenomenal and I would hire her in a second! I am in town and stay at the Liberty once a month and it truly feels like home.
May 19, 2014
Rated 5 out of 5 by smalldog Excellent Atmosphere
We spent our anniversary evening at the Liberty. We were planning to go out to dinner, but the lobby was so inviting, the reception desk so very welcoming and the restaurants so tempting that we spent the entire evening in the hotel! It was a wonderful expericence. Thank you so much. A special thank you to Calvin, for a the most wonderful experience we have had in 17 years of anniversaries!
December 11, 2012
Rated 4 out of 5 by Jon523 Very nice hotel, but did not live up to cost or expectation
Beautiful hotel, lobby is amazing, room (in the tower) was just another room, but very small. My room overlooked an alley filled with garbage cans and dumpsters. The garbage man came at 3:15 am and recycle guy came at 7. So much for a good night's rest. Staff at door, valet and check-in people were really great and very friendly, just a sub par experience with the room.
July 3, 2014
Rated 4 out of 5 by Felvs Excellent with one tiny hiccup
Everything about this hotel is spectacular - the staff were friendly and welcoming, and who knew an old prison would create such a modern and dynamic hotel setting - I enjoyed every second of staying there, with the exception of the furniture in the room. All of the wood (end table, tv console &etc.) had huge scratches as if a cat had been allowed free reign of the place for a few weeks.
August 20, 2013
Rated 5 out of 5 by JoeCVirginia Great Place!
The Liberty Hotel was very nice. The decor and atmosphere were great. 2 nice restaurants and a couple of lounges, lot's over open space for socializing throughout the lobby area. The hotel was alive!
The rooms were very well kept and the staff was amazingly helpful and attentive.
The location was great; a short walk or cab ride to many places.
I would definitely recommend this hotel.
December 21, 2012
Rated 5 out of 5 by SAN1K Great Hotel
I have been staying at this hotel since before it joined Starwood. It is an architecturally incredible hotel with great restaurants and a very active nightlife on weekends. My only cautions are that half of the rooms face an adjacent building - those rooms are obviously not particularly desirable. Also, the rates are getting insane at this hotel - $600/night seems to be current tarrif.
April 21, 2012
Rated 5 out of 5 by Mezzopat Exceeded our Expectations
The Liberty Hotel is beautifully designed and has such an interesting history. Everything about the hotel exceeded our expectations - decor, room, restaurants, helpfulness of staff ....The hotel is walking distance to Boston Commons and the Public Gardens. We purchased a two day trolley pass and got to everything we wanted to see in historic Boston. We would definitely stay here again.
August 11, 2012
Rated 5 out of 5 Wonderful Historic Property
Since my wife and I are world travelers, we are always looking for a new hotel experience. The Liberty did not disappoint. Outstanding service, facilities, and restaurants made this a very enjoyable stay. We ate in the Clink and dined at Scampos. Both were excellent with top notch food and service. Definitely the place to stay in Boston if you enjoy luxury with your historic locations.
March 22, 2013
Rated 4 out of 5 by val63 Almost perfect.
Wonderful hotel and location. Very close to MGH and ME&EI. If you are a patient there, make sure you ask for their discount. Reception was great.
We only have one thing disappointing to say. The bar staff/servers were inattentive. We stayed there twice in two weeks and found that this was true both times. We had dinner at Clink and it was a 10. I would definitely recommend this hotel.
August 13, 2012
Rated 5 out of 5 Great hotel at convenient location
The hotel is a landmark, beautiful, comfortable, surprisingly quiet rooms in spite of a busy lobby, and located right in front of the T red line with access to the AMTRAK station and to the airport silver line. Only problem was slow room service fo breakfast: stated 30 min and was >50 min which I had to cancel due to an early meeting I had (where I attended having had no breakfast).
December 14, 2013
Rated 5 out of 5 by flyingallover Wow
After a business trip that involved 9 cities in 11 days, this was a stand out hotel where I forgot that I was on a gruelling road show and felt like I was on holiday - for a few hours at least. Exceptional service right from the door - friendly welcome and great local advice and recommendations. Add to this the interesting building and it made for an exceptional (but too short) stay
December 10, 2012