Rated 2 out of 5 by DEK0703 Not as Expected
When booking into a Luxury Collection hotel, you do not expect the day manager to lie to your face and not have any interest in helping you with an issue. I was very unimpressed with the Concierge desk staff as well. There are certain things you expect at a five star hotel and this hotel failed to meet my expectations. I will not be recommending this hotel to anyone in the future.
July 2, 2012
Rated 5 out of 5 by LibertyOrDeath Best Location in Boston
Close to the Esplanade, Beacon,Hill, Faneuil Hall, North End, West End, Financial District, Boston Common, Public Garden, etc. All within easy walking distance. You couldn't ask for a better location. Rooms are a bit on the small side, but this is typical for Downtown Boston Hotels. Great events going on in the Yard. Wonderful friendly staff. Definitely returning here next t year.
August 16, 2012
Rated 5 out of 5 by Susan68 Hotel stay
I have been a Starwood member and fan for years. I have traveled the world and always prefer to stay in your chains.
I came to Boston for the weekend to spend with friends and was overwhelmed once again by the hotel and the service. The staff greeted me and my friends with a glass of champagne and put me in a beautiful suite for the night.
Thank you again....I love Starwood!!!
March 12, 2013
Rated 4 out of 5 by April14 April14
Great hotel. Love the jail and the comfort.
April 4, 2014
Rated 4 out of 5 by paco Overall great experience...just a few concerns
Overall good service. There were only a couple of issues with my stay. I had some concern about the room that I thought I was getting and about how slow valet service was. Also, we lost hot water an hour before check-out.
Apart from those issues, staff was always nice and polite- no matter what my concern. In addition, the bathroom was beautiful and the room was quite nice.
January 28, 2013
Rated 3 out of 5 by Jcvanb Great location Rooms need upkeep
Location to Logan, Femway, and sights
Room was in need of maintenance.
Air filter on A/C was caked with hair and dust. Probably never been changed.
Shower dripped and had to be cranked in order to stop.
Tv remote barely worked and was a pain.
lighted mirror broken.
Carpet very soiled.
Pillows were stacked on floor in corner when checked into room.
July 13, 2012
Rated 2 out of 5 by Shower Needs improvement
The Liberty Hotel has potential but needs improvement.
Room cleanliness lacked attention to detail.
Concierge had very disappointing lack of follow though. I had requested dinner for my family of 8 including my 85 year old parents. When I returned from sightseeing I found no reservation had been made with no communication as to why.
Fitness facility is really non existant
October 24, 2012
Rated 5 out of 5 by Nuno This Hotel is excellent!
I was not completely satisfied with my room 1501, because the closet was small, only one door, and the shower was not separated from the bathtub, the water stream coming out from the shower was very week and it took a long time to take a shower. Aside of those little inconveniants our stay was as good as has always been since we started visiting The Liberty Hotel.
November 18, 2013
Rated 5 out of 5 by Munchkin35 Awesome Overnight
One of the best hotels I've visited. Perfect location for all of Boston's options...easy to access off HWY, easy walk to Fanuel Hall, Quincy Market, nice location access to Boston Common. Perfect hotel for visitors of all adult ages. We stayed just one night and the Concierge treated us as if we were there a week! Absolutely recommend this hotel. And SCAMPO was fabulous.
January 29, 2013
Rated 4 out of 5 by longtimelistener Letting some of the little things go
coffee maker in my room was broken, shower leaked gallons of water onto the floor - great hotel but not attending to the details
March 26, 2014
Rated 5 out of 5 by Err03 This hotel is Amazing!!!
I recently attended a wedding at the Liberty and stayed for 2 nights. The staff were professional and met our every need. The staff did an amazing job with the wedding, one thing I did love about the hotel was the history and story behind the Liberty Hotel!! The hotel was absolutely beautiful!! Keep up the good work!!! I would highly recommend this hotel to everyone
August 22, 2012
Rated 5 out of 5 by Boxrmom First Class all the Way!
From the minute you drive up to the hotel, you are greeted with courteous staff all the way through check out. The Valet, Bellman, Concierge were all very knowledgeable and personable. The rooms were absolutely beautiful, well appointed and offered great views of the Charles River. Loved atmosphere at Clink! We couldn't have asked for anything more during our stay.
July 15, 2013
Rated 3 out of 5 by JacobFB No hot water
In the middle of my shower on the final morning of my stay I lost hot water. The building engineer let me into a neighboring, unmade up room to finish my shower and there too I lost hot water after 4 minutes.
The front desk comped me with Starwood points. I'm not impressed and won't be staying at The Liberty again. This is not what I expect for a $299/night room.
February 6, 2013
Rated 5 out of 5 by victor88 Great hotel
Awesome hotel in the SPG membership. It is not the most conveniently located in Boston, but it is the most beautiful location. They make up for it by providing complimentary bikes to ride around in the city. You can actually just get around by walking so convenience is relative. Great staff that is quick to get things done. Daily complimentary actives provided.
August 22, 2013
Rated 3 out of 5 by GERE OK stay
First I was offered a smokers' room in the old prison area. Room was wonderful, but you could really smell the smoke. Especially at the flour infront the rrom there was a strong smell of smoke. I asked for another room, which was in "the tower". A very small room 3rd flour at the back of the hotel adjacent to another building. Always dark, no sun, traffic noise.
September 17, 2012
Rated 3 out of 5 by Karp274 Karp274
Hotel check-in went smoothly.
Room cleanliness was an issue. Bathtub had hairs in it so a taking a bath was out of the question. Pillows had an urine odor and i had a terrible night's sleep as a result. Pillows should be checked frequently by staff and replaced.
Breakfast was served promptly and was tasty.
Valet parking was excellent. Car was brought promptly.
September 4, 2013
Rated 5 out of 5 by Jcray Amazing Stay
The entrance to the lobby is truly stunning and from our experience at check in to when we departed...the staff could not have been more friendly. They made us feel at home and were quick to assist with any need we had. I love this hotel, hands down one of my favorites domestically. Looking forward to the next trip to Boston just so we can experience the Hotel!
September 19, 2012
Rated 5 out of 5 by oyi1696 unexpectedly great
Everything about our stay was perfect - the champagne greeting the room which although didn't offer much of a view was comfortable and the bathroom spacious. I would have like a coffee maker in the room but the lobby cofee worked out just fine. The elements of the old jail are still evident and the renovation is stylish. Looking forward to returning next month!
August 12, 2012
Rated 4 out of 5 by zzfam2013 Beds are not firm enough
The hotel is beautiful and hopping on a Friday night. Lots of fun and action. Room service was punctual. Not sure if we got gluten free bread, as ordered, and my wife didn't feel well subsequently. The only other "complaint" was that the beds were quiet soft and could be upgraded. Both our backs were sore on Saturday. The overall setting is awesome, though.
May 12, 2013
Rated 5 out of 5 by SharonY Boston getaway
From the minute we checked in the hotel AND staff exceeded our expectations. The welcome from the front desk staff was warm and genuine, Plus we loved the complimentary glass of champagne. Although the downstairs club was very loud and lively at night our room was perfectly quiet. We found the location convenient to all the downtown spots we wanted to see.
April 8, 2012
Rated 5 out of 5 by ScottieSTZ Liberty - truely unique
The Liberty is trendy, popular and iconic. Those desirable traits will keep a hotel busy for the short run – as everybody will want to try out the hot, new, talked about and exciting.
How the Liberty moves to the must stay list – is a simple strategy. Best service, at any price. Make the Liberty your next hotel stop in Boston. You won’t be disappointed.
May 3, 2013
Rated 3 out of 5 by MGH2013 Ex-Valet Excellent
Room and Reception service were amazing. Valet, by contrast, was decidedly not. I don't think a door was opened, or help offered, once (with the possible exception being when one member of the valet staff opened our taxi door - we then realized he had done so for other guests who were waiting for one.
Quite a shame - was an otherwise great experience.
April 8, 2013
Rated 3 out of 5 by bleepbloop Cleanliness/facilities are underwhelming, unfriendly staff
Arrived in my room to a broken television, and it took staff nearly a half an hour to move me because they "couldn't find a technician" to fix the TV. Arrived in my next room and had dirty towels strewn across the room and a used bathroom. Underwhelming. The hotel lobby is nice, but staff are somewhat unaccommodating (particularly at restaurants).
October 21, 2013
Rated 5 out of 5 by Platinum1231 Solitary, indeed!
Pros: Great experience. Beautiful hotel with great history. Perfect location for tourists and business travelers in Boston. Typical plush SPG comfort. Molton Brown delish accoutrements in guest bathrooms, Frette bathrobes.
Cons: $$$ Restaurants, although mighty tasty. Gift shop "Solitary door hanger" over-priced. I would've bought a few for souvenirs!
June 29, 2012
Rated 5 out of 5 by HAPPYTALK Wonderful Hotel
My daughter and I stayed at the Liberty while on a college search tour. We had the BEST time. On several of the site seeing tours the guides referred to the Hotel. It was everything and more than we expected. The front desk was extremely helpful in directing us around Boston, a city we absolutely fell in love with. EVERYTHING was perfect. Thank you!
August 21, 2013
Rated 2 out of 5 by HKrew Not luxury collection worthy
Low ceilings, plastic shower, plastic tub, cheap tile and horrible hvac do not make a luxurious hotel. The color scheme and horrible acoustics only make the situation worse. We really felt that that the whole hotel was a great concept and a horribly missed opportunity. If it had not been an award night we would have left and demanded our money back.
July 25, 2012
Rated 2 out of 5 by bmf10018 Skip This Hotel
This hotel has many issues...
Room service was terrible. I sent a shirt to be pressed it came back almost the same way I sent it. Staff ignored do not disturb on the door. It took about 10 minutes for the shower to warm up.
Very disappointing experience from a very frequent traveler. I have no idea how this hotel is part of the Luxury Collection.
September 8, 2012
Rated 5 out of 5 by McKBill Great time at the Liberty Hotel
My wife and I had a great experience at the Liberty Hotel. We really enjoyed the facilities. The staff is fantastic and very customer service focussed. The hotel lobby is very cool and has a variety of fun activities which we really enjoyed. We would recommend this hotel to others and would definitely stay their again next time we are in Boston.
September 23, 2012
Rated 4 out of 5 by boston10 Liberty Experience
turn down service only happened 2 times
water glasses were not left in room other than the check in day. we had to request and then were delivered wine glasses.
room was not vacuumed while we were there.
our do not disturb sign was taken from our door 3 times. this is a creepy feeling that people want to steal these things.
May 17, 2013
Rated 4 out of 5 by Fred The Liberty
What a treat to see the creative repurpose of this old prison!
The accommodations were fine, just a bit small from the hallway into the living/sleeping area.
The food at the main restaurant was not up to its reputation. Service was rushed, and food was undercooked (eggs). But room service was excellent!
The staff were all friendly and helpful.
February 5, 2013