Rated 5 out of 5 by JJPI A hotel with with a great location
Great location to get to Cambridge, West-end, North-end
August 2, 2014
Rated 3 out of 5 by ANCL Hotel not as luxurious as expected
My husband and I booked The Liberty for a weekend getaway on a friend's recommendation. We are loyal SPG members and were disappointed in the hotel overall. While our initial impression of the exterior of the hotel and the lobby was very positive, we did not find our room to be as luxurious as expected based on our stays at other SPG Luxury Collection hotels. The in-room appointments were not any nicer than a standard hotel. For example, the chair and carpet looked well worn and dirty, the closet door did not close all the way without making a loud screeching noise and the television volume only went up or down by 4 either way. Also, there was a used shower gel mini-bottle left in the shower. We requested late checkout when we initially checked in and our room keys deactivated before the appointed time on our last day. The gentleman at the front desk was apologetic and corrected the issue. The porters outside were very pleasant. All in all, the hotel did not meet our expectations and we would not stay again.
September 30, 2013
Rated 4 out of 5 by carole christmas party
The hotel was beautiful. When I checked in I was told that I could not bring a bottle of wine into the hotel by the valet. Also when I went to check in to my room the key card did not work. Finally the maid walked into the room while I was still sleeping and started to clean.
December 29, 2011
Rated 3 out of 5 by nyc2013 jailhouse hotel was interesting, but service was lacking
didn't get offered any help when pulling into valet, or when we used or car in between. for $47/ night valet fee, I expect more service than that, and a greeting by name like the four seasons.
June 30, 2014
Rated 4 out of 5 by ReluctantBostonian Would Definitely Stay There Again
Hotel is delightful and staff excellent. Location near The MGH very convenient. Breakfast at the Clink was very good and the staff very nice. Had a minor problem with a noisy guest and they staff responded immediately and successfully. Also good experience with room service.
March 5, 2013
Rated 5 out of 5 by Karen59 Historic setting
I stayed at the Liberty Hotel for a conference and knew nothing about the hotel before I arrived. I love old buildings and history so I enjoyed the hotel very much. The room was comfortable and the bathroom was spa-like. I would love to revisit the hotel for a pleasure trip.
May 5, 2013
Rated 5 out of 5 by Rose99 Another enchanting stay at the Liberty Boston
I treated my cousin and her husband along with myself and husband to a night at my favorite hotel. As usual the staff and Liberty were top notch. They were stunned at the beauty of the hotel lobby. We enjoyed another fabulous meal at Scampo as well. Hats off to the Liberty!
October 10, 2013
Rated 4 out of 5 by JBTH Great Property
We stayed at the Liberty hotel for three nights and were welcomed by an amazing staff and champagne...nice touch! Hotel architecture is wonderful as are the restaurants and nightclub. Highly recommend this property...nice rooms but a bit small is the only downfall. Thanks!
September 27, 2013
Rated 1 out of 5 by johnnyk41 Staff Was Rude
Not the service that I've come to know of Starwood properties. Of the many stays I've had at varios Starwood Properties, I would say that this hotel is the worst. It's a low class establishment that should not be affiliated with the amazing brand that Starwood has built.
April 4, 2013
Rated 5 out of 5 by GinaMarie Wonderful in every respect!
There is nothing about this hotel that was not perfect. From the acknowledgement of my SPG status to the glass of champagne for me and sparkling lemonade for my daughter. The staff was wonderful, the room was perfect and the food in Clink and Scampo were oustanding!!!
February 2, 2014
Rated 2 out of 5 by alex321 air conditioning
The air conditioner in our room was a little more than a window unit. During the night the compressor kept coming on and off and it was not quiet, not making for pleasant sleeping. Despite turning the thermostat to its lowest point the temperature in the room was warm.
July 22, 2013
Rated 4 out of 5 by habitat67 Very nice concept
Some of the rooms have no views and you could literally see what is going on at the hospital next door.
If you have an electric car, the valet parking does not a have place where you can plug in your car.
However, the decor is very nice and it's definitely luxurious.
July 15, 2013
Rated 4 out of 5 by susieq2 disappointment
We live in a rural area and I was looking forward to a plush stay in Boston. Hotel was beautiful,l couldnt wait to see room. It overlooked the trash cans, trucks came before six am to dump trash, what a thrill, we were gone by 7 am because I couldn't stand the noise.
May 13, 2013
Rated 5 out of 5 by GMCALJO Perfect shelter from Hurricane Sandy
we were stranded in Boston due to hurricane. The staff accommodated our every need, upgraded our room without request, kept abreast of airport conditions, arranged transportation to and from airport, made us feel not only safe from the storm, but welcome and at home.
November 1, 2012
Rated 4 out of 5 by Sarah12 Lovely ambience
We loved the quirkiness and character of this unusual hotel and it was very comfortable. Unfortunately we had a problem with the smoke alarm in our room which went off three times during the night which was something of a dampener on an otherwise lovely experience.
September 14, 2012
Rated 5 out of 5 by everett great place
centrally located for Boston City and hospitals, Logan Airport and Cambridge this hotel is so unique in its design. Staff is also very friendly and accommodating considering its urban location.
June 21, 2014
Rated 4 out of 5 by EWU19 This hotel is amazing !
I really love the interior of this hotel, it simply amazing. The service provided was great too, knowing that there's 3 of us, they offered a free upgraded for us. I was really happy with the choice I made to choose this hotel.
May 25, 2014
Rated 5 out of 5 by Kristinb I never thought I would love staying in a Jail !!
This hotel is just amazing. Sartting with the bowl of apples and glass of champagne welcoming guests at check in, then on to the immaculate and beautifully decorated room. Drinks in a former prison cell is just fun. Food was wonderful. I cannot wait to go back.
August 15, 2012
Rated 5 out of 5 by COD97 Experience beyond compare!
We often stay in Boston, but this was our first stay at the Liberty. The experience was beyond our expectations from the most friendly and courteous staff in all of Boston to every detail being looked after.... a must stay hotel for anyone who wants a getaway!
June 23, 2013
Rated 3 out of 5 by Maryon1 Comfortable Hotel
I had an enjoyable stay at Liberty hotel. Staff were friendly and the hotel was clean. The only drawback was the noise from the ventilation system, visible from the room window, of the hospital. It was a very heavy drone which was difficult to sleep through.
August 3, 2013
Rated 5 out of 5 by Gc50 Great place
We arrived after a few travel problems !! And the staff greeted us with such welcoming arms and helped us organise the perfect dinner and tour plans ,
We loved the hotel rooms and what a great buzz in the hotel ,It made our trip.
May 16, 2014
Rated 5 out of 5 by mpf99 Great facility, greqt experience
We loved our several days at the Liberty. The staff was super: my leg is in a cast and the doorman ran over to Mass General to get me just the wheelchair I needed (able to fold into a taxi trunk). Then thee was the Chaka Kahn concert in the lobby one night!
July 28, 2012
Rated 3 out of 5 by chas12 The paws package
On its website and while booking the room reservation over the phone, the hotel failed to indicate the photographer is independent of the hotel and arrangements for the photo shoot have to be made directly with the photographer at least 48 hours in advance.
September 29, 2012
Rated 5 out of 5 by MeliMan amaze
I had so much fun staying at this hotel. loved being greeted with a glass of champagne. room was perfect and bed was so comfy i could barely get out of bed for check out. The hotel, restaurant, bar, everything mixes so well and creates a great atmosphere.
January 9, 2014
Rated 5 out of 5 by Dwbfamily Boston's Finest Hotel
The hotel is in a great location to see the city. The service and staff are very welcoming. Top notch restaurants and room service. A one-of-kind experience in a unique property. My family (kids 9 & 11) spent 4 days at at The Liberty and everyone loved it.
April 20, 2013
Rated 5 out of 5 by snickers1 excellent quality hotel
My family and I came for 3 nights to enjoy the city and were thrilled with the hotel as well. It was unique having being transformed into a luxury hotel from a prison in the 1990's. very convenient area as well Excellent service would definitely come back
November 10, 2013
Rated 5 out of 5 by DC12 Blown Away
This hotel has an above and beyond staff. The professionalism, the friendliness, the constant assuring we have what we need. The customer service and hospitality at the hotel is 2nd to none. We can't wait to come back
May 27, 2014
Rated 4 out of 5 by 2014guest Room for improvement
2 nights in a row had to do fire drill due to false alarms .A bit annoying cos' it happened at early mornings.
Breakfast at the Clinks. No teaspoons when serving coffee. Long wait for Dirty Spoon to be delivered. Had to change twice.
May 2, 2014
Rated 3 out of 5 by Gitana Great location
We got there and rooms were not ready, rate was wrong, we had requested a rollaway bed and they did not suppy it.
It was truly a horrid exoerience. We had romoms 509 and 507'
Never ever has this happpened in a starwood property. We were verydissapointed,
July 22, 2013
Rated 5 out of 5 by Balt262 Very modern AND comfortable.
I was there for 3 nights. Check in at 3:00 a.m. was flawless and I was able to get instantly to sleep. MGH was about 20 feet away from early a.m. rounds the next morning. Gym was clean and light. The bars and restaurants looked great...maybe next time.
March 24, 2013