Rated 1 out of 5 by johnnyk41 Staff Was Rude
Not the service that I've come to know of Starwood properties. Of the many stays I've had at varios Starwood Properties, I would say that this hotel is the worst. It's a low class establishment that should not be affiliated with the amazing brand that Starwood has built.
April 4, 2013
Rated 5 out of 5 by GinaMarie Wonderful in every respect!
There is nothing about this hotel that was not perfect. From the acknowledgement of my SPG status to the glass of champagne for me and sparkling lemonade for my daughter. The staff was wonderful, the room was perfect and the food in Clink and Scampo were oustanding!!!
February 2, 2014
Rated 2 out of 5 by alex321 air conditioning
The air conditioner in our room was a little more than a window unit. During the night the compressor kept coming on and off and it was not quiet, not making for pleasant sleeping. Despite turning the thermostat to its lowest point the temperature in the room was warm.
July 22, 2013
Rated 4 out of 5 by habitat67 Very nice concept
Some of the rooms have no views and you could literally see what is going on at the hospital next door.
If you have an electric car, the valet parking does not a have place where you can plug in your car.
However, the decor is very nice and it's definitely luxurious.
July 15, 2013
Rated 4 out of 5 by susieq2 disappointment
We live in a rural area and I was looking forward to a plush stay in Boston. Hotel was beautiful,l couldnt wait to see room. It overlooked the trash cans, trucks came before six am to dump trash, what a thrill, we were gone by 7 am because I couldn't stand the noise.
May 13, 2013
Rated 5 out of 5 by GMCALJO Perfect shelter from Hurricane Sandy
we were stranded in Boston due to hurricane. The staff accommodated our every need, upgraded our room without request, kept abreast of airport conditions, arranged transportation to and from airport, made us feel not only safe from the storm, but welcome and at home.
November 1, 2012
Rated 4 out of 5 by Sarah12 Lovely ambience
We loved the quirkiness and character of this unusual hotel and it was very comfortable. Unfortunately we had a problem with the smoke alarm in our room which went off three times during the night which was something of a dampener on an otherwise lovely experience.
September 14, 2012
Rated 5 out of 5 by Philly1980 Great Night
We used our SPG points to try the place out during a recent visit to Boston. We were VERY impressed with the service/staff and the hotel itself...we would easily recommend!
August 4, 2014
Rated 5 out of 5 by Kristinb I never thought I would love staying in a Jail !!
This hotel is just amazing. Sartting with the bowl of apples and glass of champagne welcoming guests at check in, then on to the immaculate and beautifully decorated room. Drinks in a former prison cell is just fun. Food was wonderful. I cannot wait to go back.
August 15, 2012
Rated 5 out of 5 by COD97 Experience beyond compare!
We often stay in Boston, but this was our first stay at the Liberty. The experience was beyond our expectations from the most friendly and courteous staff in all of Boston to every detail being looked after.... a must stay hotel for anyone who wants a getaway!
June 23, 2013
Rated 5 out of 5 by Lory Amazing staff
From being greeted with a cold drink to the thoughtful dinner suggestions and wonderful food and service when we dined in-- the Liberty is a new favorite and we will be back! Nice extras with SPG. Thank you!
July 13, 2014
Rated 3 out of 5 by Maryon1 Comfortable Hotel
I had an enjoyable stay at Liberty hotel. Staff were friendly and the hotel was clean. The only drawback was the noise from the ventilation system, visible from the room window, of the hospital. It was a very heavy drone which was difficult to sleep through.
August 3, 2013
Rated 5 out of 5 by mpf99 Great facility, greqt experience
We loved our several days at the Liberty. The staff was super: my leg is in a cast and the doorman ran over to Mass General to get me just the wheelchair I needed (able to fold into a taxi trunk). Then thee was the Chaka Kahn concert in the lobby one night!
July 28, 2012
Rated 3 out of 5 by chas12 The paws package
On its website and while booking the room reservation over the phone, the hotel failed to indicate the photographer is independent of the hotel and arrangements for the photo shoot have to be made directly with the photographer at least 48 hours in advance.
September 29, 2012
Rated 5 out of 5 by Dwbfamily Boston's Finest Hotel
The hotel is in a great location to see the city. The service and staff are very welcoming. Top notch restaurants and room service. A one-of-kind experience in a unique property. My family (kids 9 & 11) spent 4 days at at The Liberty and everyone loved it.
April 20, 2013
Rated 5 out of 5 by MeliMan amaze
I had so much fun staying at this hotel. loved being greeted with a glass of champagne. room was perfect and bed was so comfy i could barely get out of bed for check out. The hotel, restaurant, bar, everything mixes so well and creates a great atmosphere.
January 9, 2014
Rated 5 out of 5 by snickers1 excellent quality hotel
My family and I came for 3 nights to enjoy the city and were thrilled with the hotel as well. It was unique having being transformed into a luxury hotel from a prison in the 1990's. very convenient area as well Excellent service would definitely come back
November 10, 2013
Rated 3 out of 5 by Gitana Great location
We got there and rooms were not ready, rate was wrong, we had requested a rollaway bed and they did not suppy it.
It was truly a horrid exoerience. We had romoms 509 and 507'
Never ever has this happpened in a starwood property. We were verydissapointed,
July 22, 2013
Rated 5 out of 5 by jjooyy Quiet Elegance
Greeted by champagne and very friendly staff, this stay began on a high note. Clean well-appointed room with luxury items. Quiet. Wonderful bar. Walking distance to all noted areas, shopping, many restaurants, and "Cheers".
June 19, 2014
Rated 5 out of 5 by Balt262 Very modern AND comfortable.
I was there for 3 nights. Check in at 3:00 a.m. was flawless and I was able to get instantly to sleep. MGH was about 20 feet away from early a.m. rounds the next morning. Gym was clean and light. The bars and restaurants looked great...maybe next time.
March 24, 2013
Rated 4 out of 5 by ee978 Good business or historical hotel
Nice hotel that appears to be business friendly and it's located right on the red line which is helpful because the wait for cabs in the morning can be quite long. The gym is just OK and is quite small. Other than that a great hotel with local flavor.
November 17, 2013
Rated 5 out of 5 by David2345 Wonderful downtown experience
The Liberty was the perfect hotel in the perfect location for us. Design was respectful of heritage of the building and tastefully hip. Service was impeccable. Charles Street provides a great array of restaurants. Easy access to the T.
We'd come back.
December 31, 2012
Rated 5 out of 5 by CJ74 Elegant, unique hotel-Great location to see Fireworks on the 4th of July
From the champagne at check-in in the amazing lobby, to the incredible view from our 15th floor room, this hotel was a treat! Every staff person was friendly and helpful, especially Paul at check-in and Renee, the concierge. Hope to stay here again!
July 7, 2013
Rated 4 out of 5 by meaxling Great hotel, great location
The Liberty is a great hotel with a great location. The location is great. It is easy to get to when driving there and once you are there you are in Beacon Hill, a wonderful neighborhood. The rooms are comfortable, modern, well appointed and clean.
December 4, 2012
Rated 1 out of 5 by Thecur Unable to sleep!
Got a nice room but unfortunately every 30 - 90 minutes there was an exceedingly loud chirp sound, sometimes several, then silent again for a while. Unfortunately this continued all night and effectively I really couldn't sleep. I’m sure I could have asked for a room change but it was midnight, I was all settled in and who want to move? The next morning I spoke with a really nice person at the front desk who apologized and told me that engineering would fix it immediately. Alas, the next night I get back late from a business dinner, get all settled in and the same problem again! Next morning, same person on the desk, remembered me and the problem and assured me again it would be taken care of. The following night I came to my room before the dinner and while checking email, the sound again. This time I went to the desk and found Calvin who immediately sent an engineer to the room. It was a dying battery that was replaced and problem solved. Incredible that this would take three days at high-end luxury hotel. Two sleepless nights for me.
January 5, 2013
Rated 5 out of 5 by Tony5 Excellent - With Two Exceptions
Wonderful hotel, but we had two problems. We were in room 1409. The shower was very difficult to operate, and it was impossible to regulate the water temparature. Also, housekeeping knocked on the door at 8:30am, a tad early for a Saturday morning.
January 14, 2013
Rated 5 out of 5 by JJMK Great time
This was my second time staying at the hotel and it could not have gone Better !!!! great staff led by the GM Rachel to the front clerk Taylor.
Could not have been more accommodating.
Very fun place to stay, always something going on in the lobby.
January 26, 2013
Rated 5 out of 5 by Brooks500 Great hotel!
We chose the Liberty for its proximity to Mass General., but it offered so much more! The accommodations were terrific, the staff couldn't have been better, and the hotel was a wonderful oasis both in-between and after visiting hours. Thank you!
February 24, 2013
Rated 4 out of 5��by JamesNC Liberty
Good Hotel in Great location. Nice rooms. Only complaint was there was some hairball in the shower and our room view looked at the side of a building. Despite this, service was excellent and the location can't be beat. I would stay there again.
November 21, 2012
Rated 4 out of 5 by EWU19 This hotel is amazing !
I really love the interior of this hotel, it simply amazing. The service provided was great too, knowing that there's 3 of us, they offered a free upgraded for us. I was really happy with the choice I made to choose this hotel.
May 25, 2014