Rated 5 out of 5 by DPD88 Boston's Best
The Liberty Hotel is one of the best hotel's I have ever stayed at. As a frequent worldwide traveler, I have never seen a hotel like this. You could not have created a better staff, from the valet to receptionists to the servers at the bars/restaurants. When I'm in Boston, I will always stay here!
February 4, 2013
Rated 2 out of 5 by LSFT Cleaniness was a BIG problem
This hotel is modern, trendy, and comfortable... Unfortunately I had an unacceptable experience with cleanliness in the bathroom (specifically the bath tub). I never would expect this issue from a luxury Starwood hotel. Hopefully it was an outlier, but I can't give shoddy cleaning a good rating.
November 30, 2012
Rated 3 out of 5 by Family3999 Other Starwood Boston hotels are nicer
The only thing that made this hotel a luxury property was the champagne at check-in. employees were not very helpful, the beds were uncomfortable and dipped, the a/c in the room was noisy and the location was not convenient to tourist attractions compared to the other Boston Starwood hotels.
August 2, 2013
Rated 4 out of 5 by DTR1126 Great accommodations, but SCAMPO awful service
Fallon the front desk manager did a wonderful job of acknowledging my elite level. We enjoyed the kayaking ammenity on the Charles River. SCAMPO restaurant had awful service and a small menu - I mean I had to ask for my bill 3 times! We almost left without paying and we probably should have!
July 5, 2012
Rated 1 out of 5 by Luisa6743 Review Liberty Hotel
I would not return. Way too noisy, more a bar/club than a hotel, cannot recommend it to any business traveller that is working long hours. Service needs serious improvement, they lost my laundry and I had to run after them for 2 days. Gym below exptectations, very small and old machinery.
December 10, 2012
Rated 5 out of 5 by Antoineg33 Amazing from A to Z !!
People from my workplace in Montreal told me to go to The Liberty Hotel. I just want to say that I had the most amazing experience and that this hotel was the best I ever been to (I visited quite a few). Thank you so much, we love you and we'll be back for sure :).
Antoine et Marie-Josée
July 5, 2013
Rated 5 out of 5 by CharH Excellent!!!
I used my Starwood points for this stay. I must say I was treated as a paying customer. We arrived early from a red-eye flight and they were very nice to prepare a room for our early arrival.
Very nice area to walk and dine, but a bit far from area attractions...would stay here again.
September 3, 2012
Rated 5 out of 5 by BnCne Luxury Hotel
This hotel was luxury from check in to check out. Everything from being accomodated for an early check in to a short lesson from the doorman over taxis in Boston while we waited for our ride to the train station at 4:45 am. Beautiful hotel and beautiful views of the surrounding area!
November 27, 2012
Rated 5 out of 5 by kimball5 Perfection
The hotel is beyond great! We stayed for one night to get a brief respite from our three delicious and noisy children. We were celebrating my husbands birthday. Greeted at reception by friendly efficient staff with a glass of champagne was just the start of a perfect night. I never wanted to leave the lobby which is decorated for the holidays. It is contemporary yet not obtuse, Warm, inviting, lively.
Our room was very nice...dont expect exposed jail bars or any outstanding character. It is pretty standard but very nice. Bed and pillows are the most comfortable ever. Bathrooms, sparkling clean and very pretty. The atmosphere in the hotel is terrific. We forced ourselves to walk up charles street and explore the city a bit but we were happy to stay in the hotel too. We ate at Scampo which was very good, also lively and aesthetically pleasing. The staff are very friendly and proffessional. We have nothing to complain about....almost never happens. Go stay there, you will want to go back again and again.
December 12, 2012
Rated 4 out of 5 by sval3 stay at liberty hotel
Had our company party at the hotel with over 100 people. overall, they did a good job, but, the TV's in the room did not work and no one was told at check in. The rooms were very nice but, beds were not the most comfortable. The atmosphere is fantastic, but, the food is just average.
December 24, 2012
Rated 5 out of 5 by MeliMan amaze
I had so much fun staying at this hotel. loved being greeted with a glass of champagne. room was perfect and bed was so comfy i could barely get out of bed for check out. The hotel, restaurant, bar, everything mixes so well and creates a great atmosphere.
January 9, 2014
Rated 5 out of 5 by KOC123 Pre-Op Visit
We stayed here as we were going to a nearby hospital very early in the morning. We were welcomed most graciously and immediately felt at ease. Our stay included dinner in the hotel which was excellent . We would like to return when we are not going into surgery and visit in Boston!
October 1, 2012
Rated 5 out of 5 by Kimberly Historic luxury hotel in great location
My first stay at this historic hotel: From check in with Brent who was friendly, informative and helpful to the comfortable, spacious room with a lovely view of Boston, wine and jazz in the lobby and dinner in the "jail" downstairs, it was great! I look forward to returning soon!
April 26, 2013
Rated 5 out of 5 by OneMoreTime01 Great Surprise
The hotel is between two hospitals and was concerned about noise, but we heard nothing. We were on the top floor and the view of the river was gorgeous. We slept soundly. The lobby was very nice. Had a chance to have a glass of wine at the bar, and the bartendars were very nice.
August 20, 2013
Rated 3 out of 5 by ANCL Hotel not as luxurious as expected
My husband and I booked The Liberty for a weekend getaway on a friend's recommendation. We are loyal SPG members and were disappointed in the hotel overall. While our initial impression of the exterior of the hotel and the lobby was very positive, we did not find our room to be as luxurious as expected based on our stays at other SPG Luxury Collection hotels. The in-room appointments were not any nicer than a standard hotel. For example, the chair and carpet looked well worn and dirty, the closet door did not close all the way without making a loud screeching noise and the television volume only went up or down by 4 either way. Also, there was a used shower gel mini-bottle left in the shower. We requested late checkout when we initially checked in and our room keys deactivated before the appointed time on our last day. The gentleman at the front desk was apologetic and corrected the issue. The porters outside were very pleasant. All in all, the hotel did not meet our expectations and we would not stay again.
September 30, 2013
Rated 5 out of 5 by Rose99 Another enchanting stay at the Liberty Boston
I treated my cousin and her husband along with myself and husband to a night at my favorite hotel. As usual the staff and Liberty were top notch. They were stunned at the beauty of the hotel lobby. We enjoyed another fabulous meal at Scampo as well. Hats off to the Liberty!
October 10, 2013
Rated 4 out of 5 by carole christmas party
The hotel was beautiful. When I checked in I was told that I could not bring a bottle of wine into the hotel by the valet. Also when I went to check in to my room the key card did not work. Finally the maid walked into the room while I was still sleeping and started to clean.
December 29, 2011
Rated 4 out of 5 by JBTH Great Property
We stayed at the Liberty hotel for three nights and were welcomed by an amazing staff and champagne...nice touch! Hotel architecture is wonderful as are the restaurants and nightclub. Highly recommend this property...nice rooms but a bit small is the only downfall. Thanks!
September 27, 2013
Rated 5 out of 5 by Karen59 Historic setting
I stayed at the Liberty Hotel for a conference and knew nothing about the hotel before I arrived. I love old buildings and history so I enjoyed the hotel very much. The room was comfortable and the bathroom was spa-like. I would love to revisit the hotel for a pleasure trip.
May 5, 2013
Rated 4 out of 5 by ReluctantBostonian Would Definitely Stay There Again
Hotel is delightful and staff excellent. Location near The MGH very convenient. Breakfast at the Clink was very good and the staff very nice. Had a minor problem with a noisy guest and they staff responded immediately and successfully. Also good experience with room service.
March 5, 2013
Rated 5 out of 5 by SweetJustice47 Best hotel for a Birthday gathering with friends
From check in to check out the service was outstanding. We checked in on Friday afternoon to start my birthday weekend celebration and were pleasantly surprised with a glass of champagne, wow what a great way to welcome guests. The hotel upgraded our room for my birthday, we had a very nice room over looking the courtyard and had a nice view of the Charles river. The room was beautiful and had everything one needed when away from home and was immaculate. The bathroom was beautifully designed and decorated, and the shower had great water pressure and wonderful soaps and lotions. During our stay we had drinks in the lobby bar area, ate dinner at Alibi and had breakfast at Clink, all very good (martini's were tasty). I have to say my favorite part of the hotel was the lobby, it is a must see if you are in the area. The hotel staff should be commended for their outstanding, superior customer service, everyone went out of their way to make our stay amazing. We can't wait for our next visit. Thank you for making my birthday weekend a great experience.
January 19, 2014
Rated 1 out of 5 by johnnyk41 Staff Was Rude
Not the service that I've come to know of Starwood properties. Of the many stays I've had at varios Starwood Properties, I would say that this hotel is the worst. It's a low class establishment that should not be affiliated with the amazing brand that Starwood has built.
April 4, 2013
Rated 2 out of 5 by alex321 air conditioning
The air conditioner in our room was a little more than a window unit. During the night the compressor kept coming on and off and it was not quiet, not making for pleasant sleeping. Despite turning the thermostat to its lowest point the temperature in the room was warm.
July 22, 2013
Rated 4 out of 5 by habitat67 Very nice concept
Some of the rooms have no views and you could literally see what is going on at the hospital next door.
If you have an electric car, the valet parking does not a have place where you can plug in your car.
However, the decor is very nice and it's definitely luxurious.
July 15, 2013
Rated 4 out of 5 by RoadWarrior60 Love the Liberty - but need bigger counter in bathrooms
Repeat guest and really appreciate what the Liberty offers. However, the counter space in the bathrooms is so limited, it makes it uncomfortable to get ready in the morning. Maybe some shelves to store a guest's personal items would help.
January 12, 2014
Rated 4 out of 5 by susieq2 disappointment
We live in a rural area and I was looking forward to a plush stay in Boston. Hotel was beautiful,l couldnt wait to see room. It overlooked the trash cans, trucks came before six am to dump trash, what a thrill, we were gone by 7 am because I couldn't stand the noise.
May 13, 2013
Rated 5 out of 5 by GMCALJO Perfect shelter from Hurricane Sandy
we were stranded in Boston due to hurricane. The staff accommodated our every need, upgraded our room without request, kept abreast of airport conditions, arranged transportation to and from airport, made us feel not only safe from the storm, but welcome and at home.
November 1, 2012
Rated 5 out of 5 by Ellsy50 Impressive lobby
The Liberty Hotel has unique architectural details. The service at this hotel is outstanding from the moment you exit your car right up to the time you check out! We can't wait to plan our next visit in warmer in weather.
January 27, 2014
Rated 4 out of 5 by Sarah12 Lovely ambience
We loved the quirkiness and character of this unusual hotel and it was very comfortable. Unfortunately we had a problem with the smoke alarm in our room which went off three times during the night which was something of a dampener on an otherwise lovely experience.
September 14, 2012
Rated 5 out of 5 by snickers1 excellent quality hotel
My family and I came for 3 nights to enjoy the city and were thrilled with the hotel as well. It was unique having being transformed into a luxury hotel from a prison in the 1990's. very convenient area as well Excellent service would definitely come back
November 10, 2013