Rated 4 out of 5 by 2014guest Room for improvement
2 nights in a row had to do fire drill due to false alarms .A bit annoying cos' it happened at early mornings.
Breakfast at the Clinks. No teaspoons when serving coffee. Long wait for Dirty Spoon to be delivered. Had to change twice.
May 2, 2014
Rated 4 out of 5 by EWU19 This hotel is amazing !
I really love the interior of this hotel, it simply amazing. The service provided was great too, knowing that there's 3 of us, they offered a free upgraded for us. I was really happy with the choice I made to choose this hotel.
May 25, 2014
Rated 5 out of 5 by Kristinb Beautiful Hotel- Hard to believe it used to be Jail !!
We love this Hotel.This was our 2nd visit but and will not be our last. Love the fact that it is Dog friendly. Offering a glass of champagne at check in sets the tone for a wonderful stay.
The staff was extremely friendly and eager to please.
January 22, 2013
Rated 5 out of 5 by Gc50 Great place
We arrived after a few travel problems !! And the staff greeted us with such welcoming arms and helped us organise the perfect dinner and tour plans ,
We loved the hotel rooms and what a great buzz in the hotel ,It made our trip.
May 16, 2014
Rated 5 out of 5 by KC3553 Great Place
This is a great hotel, perhaps the best value I have ever stayed in and it has significant historical attraction as well. Perfectly done. The only thing I wish it had was self parking but any inner Boston hotel parking is valet and expensive
February 20, 2013
Rated 5 out of 5 by chaz2050 Unbelievable spot
The hotel is located in a marvelous area of Boston, and a glass of champagne upon registration is a classy touch. The dining options are really fantastic, something for every one tastes. An lastly a lively night life keeps the hotel vibrant.
June 16, 2013
Rated 5 out of 5 by SweetJustice47 Best hotel for a Birthday gathering with friends
From check in to check out the service was outstanding. We checked in on Friday afternoon to start my birthday weekend celebration and were pleasantly surprised with a glass of champagne, wow what a great way to welcome guests. The hotel upgraded our room for my birthday, we had a very nice room over looking the courtyard and had a nice view of the Charles river. The room was beautiful and had everything one needed when away from home and was immaculate. The bathroom was beautifully designed and decorated, and the shower had great water pressure and wonderful soaps and lotions. During our stay we had drinks in the lobby bar area, ate dinner at Alibi and had breakfast at Clink, all very good (martini's were tasty). I have to say my favorite part of the hotel was the lobby, it is a must see if you are in the area. The hotel staff should be commended for their outstanding, superior customer service, everyone went out of their way to make our stay amazing. We can't wait for our next visit. Thank you for making my birthday weekend a great experience.
January 19, 2014
Rated 4 out of 5 by RoadWarrior60 Love the Liberty - but need bigger counter in bathrooms
Repeat guest and really appreciate what the Liberty offers. However, the counter space in the bathrooms is so limited, it makes it uncomfortable to get ready in the morning. Maybe some shelves to store a guest's personal items would help.
January 12, 2014
Rated 4 out of 5 by apache No TV
the only reason i gave a 'good' rating on overall and room comfort are 2-
the bath towels were scratchy
the tv was out of service 'due to the storm' however the storn was well over the day we arrived and the morning after and still no tv.
December 26, 2012
Rated 5 out of 5 by Jon33 Visually stunning, well-located hotel
The Liberty came recommended to me by a colleague and I'm glad I took her up on it. The hotel is as comfortable and convenient as you'd expect, but with a stunning interior architectural character. A one-of-a-kind place to stay in Boston.
August 5, 2012
Rated 5 out of 5 by wandcdad Great experience
My wife and I didn't want to stay at a traditional hotel during our trip and we're very pleased with our experience with The Liberty. The staff was very friendly, the hotel was very nice and clean and the food in the Clink was delicious.
April 17, 2013
Rated 5 out of 5 by Pete Great stay
We came in for the hockey game from Toronto....not the result we wanted but the hotel was amazing. Cool space, nice rooms, super nice people, short walk to TD Garden. Hotel bar is really nice with all kinds of beer on tap and nice staff.
May 15, 2013
Rated 5 out of 5 by Brownfmly2 Very upscale and clean, great experience
Had a great week at the hotel, attended the fashion show which was very nice. They did lose my dry cleaning, however they immediately made it right. Desk Manager, Kate S. was awesome and very nice. Kudos and would definately stay again.
May 5, 2013
Rated 5 out of 5 by Martin70 Great Location
Hotel was minutes away from the airport. Walking distance to great restaurants and shopping. Across the street from the train transportation. Amazing Lobby. Hotel restaurants were excellent.
July 8, 2014
Rated 3 out of 5 by Venezuelanguy Luxurious lobby, not so much for the room.
The hotel lobby is stunning and the service was overall good. The room furniture was scratched and it didn't look and feel like a luxury room. Plain paint color walls and the bathroom was bad design with a cheap bathroom shower floor.
September 4, 2012
Rated 4 out of 5 by MITParent One day was not enough
Arrived on a Thursday night to a fashion show and lively lounge in the lobby. Very nice employee at the front desk greeted my wife and I with a glass of champagne after our 4+ hour drive. Rooms were clean and bedding very comfortable.
May 29, 2012
Rated 5 out of 5 by DC12 Blown Away
This hotel has an above and beyond staff. The professionalism, the friendliness, the constant assuring we have what we need. The customer service and hospitality at the hotel is 2nd to none. We can't wait to come back
May 27, 2014
Rated 1 out of 5 by ccg1331 Wont Come Back
Our recent stay was most disappointing 11/22-11/23/13. First when we arrived we found there was leftover chinese food in the fridge from the previous guest which was quite smelly but we took care of it, as it must have been an oversight. The room wasnt the same same luxury experience we had earlier this year, for example there were stains in the carpet and a iron burn that you would tyically see in a motel. We had to sleep with the light on becaue we couldnt find the switch to turn it off, turns out the knob was broken off and was just a metal peice. The shower leaked outside the glass door from the bottom to the top becuase the pressure was so hard. Our toilet constanly ran and we had two knocks on our door at 9 and 11 to see if we were still there becasue they wanted to clean our room, we felt rushed out before our 12 check out. This was such a let down compaired to our first stay which was perfect, its sad to have say this was a major disappointment. We also never received a response from the hotel to make this right, we will never stay there again.
November 26, 2013
Rated 5 out of 5 by aj83 MR
One of the most enjoyable hotel stays ever. Both my wife and myself were pleased with accomodations and thought given to all room details. Nothing was left out. We loved the charm of the hotel lobby. The staff was so helpfull. Great
April 9, 2013
Rated 3 out of 5 by nyc2013 jailhouse hotel was interesting, but service was lacking
didn't get offered any help when pulling into valet, or when we used or car in between. for $47/ night valet fee, I expect more service than that, and a greeting by name like the four seasons.
June 30, 2014
Rated 4 out of 5 by nsdg Hotel Was Great
Staff wasn't very accommodating, They had confirmed a suite award upgrade and then took it away upon arrival.
August 13, 2014
Rated 4 out of 5 by Bostondweller Liberty Hotel was wonderful
I stayed at the Liberty this past week. Upon arrival I was greated by a warm and friendly doorman who's bright smile instantly put my at east. The equally friendly desk associate explained that my room wasn't quite ready and offered me a glass of champagne - I enjoyed sipping on this while listening to a jazz trio in the lobby (they were quite good).
The house driver, Patrick, was so great! He took me anywhere I needed to go, even detoured a little because of something I had to do. He was always on time, and gave me a nice little tour/history of the waterfront area. He greeted me by name each day, and I thoroughly enjoyed his conversations.
The housekeeping staff was okay. Not great, not horrible - but things like tea and coffee cups were not replenished every day.
The front desk staff took care of a little 'check list' that I had - was entertaining guests in the room that night. Things like extra chairs, nice fruit plate, etc were brought up and I didn't have to worry about anything...Thank you so much Liberty Hotel for making my stay in Boston easy.
April 23, 2012
Rated 5 out of 5 by CG44 Love the Liberty
Have stayed here several times - excellent. Only problem is there are no taxis out front and it took a very long time to get one so I called Uber and got one.
July 25, 2014
Rated 3 out of 5 by Jazzman Noisy Night Club an Unpleasant Distraction
Accomodations were quite nice (other than the shower leaking) but Saturday nights are a bit crazy there with the night club spilling out into the hotel lobbies. Plus someone pulled the fire alarm at 2am which was very upsetting.
October 7, 2013
Rated 5 out of 5 by valsova Fantastic
The location is great - right next to MGH, Beacon Hill yet also minutes from the airport. Our room had a great view of the Charles, the amenities were great - I had everything I needed (and forgot to bring). We had a great stay!
August 27, 2013
Rated 1 out of 5 by maggie146 disappointed stay
The accoustics in the rooms (2 different stays) are limited and the noise on both our stays woke us up. Several staff we encountered were arrogant. Rooms were clean, hotel has an interesting theme but too many basic negatives.
November 28, 2012
Rated 4 out of 5 by kchamz Love the Liberty
Champagne at check in? Fantastic. Concierge was on top of our needs with a rental car and tour recommendations. Morning coffee complimentary, entertainment, snacks, lovely patio bars. A very nice hotel with history and charm.
August 7, 2012
Rated 5 out of 5 by everett great place
centrally located for Boston City and hospitals, Logan Airport and Cambridge this hotel is so unique in its design. Staff is also very friendly and accommodating considering its urban location.
June 21, 2014
Rated 4 out of 5 by Acuralady Dog friendly
This hotel was good, I checked the price for having a dog stay and 150 dollars is very excessive.....do they charge that amount for smokers to clean after they leave.....Also the bar prices for drinks were very high also....
August 17, 2012
Rated 4 out of 5 by avisitor2012 great hotel
Great hotel! Very cordial staff. They think of the ittle things that matter e.g complimentary water in the room, complimentary laundering of gym clothing
valet parking and in room dinning is extremely expensive!
Needs a spa!
August 15, 2012