Rated 5 out of 5 by AVRDT Review of Stay
The hotel is clean, attractive and very well located.The staff are friendly, courteous and extremely helpful. The beds are wonderful and the rooms are well laid out and very quiet.
My only question is what took me so long to find the hotel!!!!
July 15, 2014
Rated 5 out of 5 by ElizabethI Wonderful Location and Accomodations
The staff was friendly and attentive. The location was amazing as it is across the street from Hyde Park. The room was comfortable and large. The staff was good about cleaning up and making sure that there was always water and pillow mints.
July 15, 2014
Rated 5 out of 5 by Ayrton91 Excellent location and a wonderful hotel
It was our first family trip to London, and we wanted something centrally located and close to Hyde Park, so we chose the hotel for its excellent location. Once there we were positively surprised, as not only the location was great, but the rooms were spacious, modern, nicely decorated and in excellent shape. The views are amazing and the staff is very friendly and accommodating. All in all this was a wonderful find and has become our preferred hotel in London.
July 12, 2014
Rated 5 out of 5 by DesireeW Amazing
I loved this hotel. Everythng was wonderful. The staff was very helpful and friendly. The remodel looks amazing and the location could not have been any better. Food was great and loved the High Tea. I will stay here my next trip to London.
July 7, 2014
Rated 3 out of 5 by smathena Very nice hotel, disappointed with room
I first must say that this is a great hotel in a wonderful location. If you choose to stay here you won't be disappointed, unless you are. My disappointment was due to the fact that I booked a non-smoking room but when I arrived, despite my SPG gold status, I was told that the only room that was available was a smoking room on a smoking floor. While the room was nice, the room as well as the bed smelled of smoke. Other than this, I was very pleased with the hotel, the food, and the staff. I would suggest in the future that the appropriate rooms are held or that guests are offered to be walked to another hotel that has the availability to accommodate the room request.
May 3, 2012
Rated 5 out of 5 by Raisingkaine What a lovely hotel in a terrific Knightsbridge location
One of my favorite parts of the day was returning to the Park Tower & being enveloped in the most lovely fresh fragrant scent. It was akin to stepping into a garden without the greenery.
The rooms were sufficiently spacious with an interesting layout due to the unique circular shape of the hotel structure. The bathrooms offered a separate tub and shower. The shape of the shower was slightly awkward but not significant. Having complimentary water bottles each afternoon was perfect.
And the bar staff in particular in the Hyde Room - sexy atmosphere - was sensational.
What could be better than waking up and walking into Harvey Nichols Across The Street????
Being near Hyde Park and a short walk to Buckingham & St. James was pure icing.
Hope to visit the Park Tower again
July 1, 2014
Rated 2 out of 5 by pguign This hotel brings down the reputation of the Luxury Collection down
When I checked in at this property as a Platinum Ambassador Platinum Guest, there was no upgrade available. There was no recognition at all available, no welcome letter from the GM nor any other welcome gesture which is a strong feature of the SPG group. No umbrella available throughout the stay which is unacceptable for a Luxury Collection hotel. After complaining to a member of the management, I got a rather rude note in my room as I was called by my family name as if I was a 12 year old Public School student. Do give this hotel the wide berth. The staff is only interested in the Middle Eastern clientele who lavishes them with fat tips. If you do not flash the pink notes, you will be ignored. I will not return to this hotel and will complain to SPG senior management. Totally unacceptable.
July 8, 2012
Rated 5 out of 5 by Redfacet Great place to stay, don't get upset by exterior view ;-)
This is great location, with really great rooms and all hotel amenities. Staff is generally responsive and helpful. Great seafood/fish restaurant downstairs. Harrods just around the corner and so is Hyde Park.
July 4, 2014
Rated 2 out of 5 by bizness Staffing shortage
I've stayed at this hotel more than 10 times now and I have to say that if it weren't for the location it would merit no more than 2 or 3 SPG stars. I've had to wait online to check in and out no matter what time of day I arrive and or which season. It is consistently understaffed at the front desk. I understand the renovations right now are not ideal, but this feels far far from a "luxury" hotel.
Second, you really need to rethink the fitness center - make it into a real gym with recent machines and better ventilation. Right now it is just a room with a bunch of second hand machines.
April 26, 2013
Rated 2 out of 5 by JohnN Beautiful hotel, ugly attitude from staff
Stayed here for one night on a free night award the night before flying home from Heathrow. Front desk staff was rude and had a bad attitude (continued chatting to colleague even though she had seen me standing there). She also failed to call me when the room was ready, despite having promised to do so, and no apologies for forgetting. Not sure if the bad service was due to staying on Starpoints, or if we were deemed unworthy of VIP service (loads of Rolls Royces/Maseratis/Ferraris in valet parking), but did not appreciate the attitude one bit. Loved the decor and the room itself was really nice, but there are many luxury hotels in London with better service. Great location, nice hotel, but bad service.
June 27, 2013
Rated 1 out of 5 by ABAR charged for rooms when booking was cancelled
ive made a booking on 5 may for a stay on 13 may. the cancellation policy on this booking was that; i can cancel a day before the stay, which was 12 may. on 11 may, i cancel due to circumstances. all booking references was recorded into the system, and yet this hotel has charged me! it s been more than 2 months, despite giving all the information and evidence by calling, in person(met the front desk officer) and by many emails, speaking to tristan the GM, they have not reversed the bill. Very very bad customer service. i ve stayed at many SPG hotels, this is def the worst!
July 3, 2012
Rated 5 out of 5 by JanDavid This is a beautiful hotel with wonderful views of London.
We spent 10 days at this hotel and found it to be the perfect location and hotel for our vacation. The staff were extremely helpful and friendly, helping us to make the most of our first visit to London. The close proximity to the Tube added to the convenience and access to all the sights in London. At the end of a busy day on the town we were welcomed back to a wonderful and extremely comfortable room where we relaxed and slept well. If I return to London I would be most grateful to find a room at the Park Tower Knightsbridge.
June 23, 2014
Rated 5 out of 5 by Ozberg Excellent food
The food here is excellent and the service is quite as good.
June 30, 2014
Rated 4 out of 5 by Pirandello Great Location, Great Bar
The Sheraton Park Tower is an upscale, comfortable hotel with a great location in Knightsbridge and an exceptionally pleasant bar. Although named the "piano bar," it offers live piano music at the cocktail hour only on weekdays (Monday through Thursday). On my most recent stay the only service lapse was that the newspaper I requested at check-in was never delivered during my 7-day stay, but otherwise service is generally accommodating and attentive. The upper floor rooms have outstanding views.
December 2, 2011
Rated 5 out of 5 by Alexk12 Great location
Perfect location, excellent service
June 29, 2014
Rated 5 out of 5 by sp555 Great customer service
Our stay at the Park Tower Knightsbridge was excellent. Our rooms were great with a wonderful view. But what made it special was the concierge Andrew. My 11 year old son and I were talking with Andrew about cars and he was excited to share with us the cars that were currently in the parking garage. He also took the time to send to our room articles from the paper to our room. Truly great service!
June 25, 2014
Rated 1 out of 5 by FQ11 Stay Away! Absolutely AWFUL Establishment
This has to be the most POORLY run Starwood hotel. I stayed there in Jan 2012, arriving in the evening after a long flight and was told to wait 20 mins as the room was not available. More than an hour and a half later, there was still no room. I asked to talk to the GM and was told they could not let me do that. I insisted and they put me through to his VM, but before connecting to his VM, a room miraculously became available.
There was no follow up from the management, no apologies, nothing. I complained to Starwood upon return to the US and there was still no follow-up. When I checked later they said the hotel claimed they followed up with me, but it was a blatant lie.
My advice: choose this hotel at your own peril. Service like this is the first sign of an organization getting ready to go down the tubes.
May 3, 2012
Rated 5 out of 5 Excellent hotel
I took my girlfriend down to London for her birthday and stayed at the Park Towers. Excellent hotel, beautifully appointed, attentive staff and the room was brilliant - The bed was superb, would quite happily have taken it home with me if I was allowed, it was that comfy! Tried the room service and that was delicious - do try the chips!!
My girlfriend had a wonderful weekend, the hotel and staff helped make that experience so many thanks to all involved.
December 10, 2011
Rated 5 out of 5 by london247 Unrivalled luxury & SPG recongition
I booked two rooms for my Mum's Birthday - 1 on points & the other paid for. I requested joining rooms and used one of my suite night rewards. On arrival we were personally greeted and upgraded to a two bedroom suite on the 15th floor - which was one of the best rooms that I have stayed in EVER! The most stunning panoramic views of London.
The staff made our stay so special with champagne & an amazing chocolate cake.
I could not recommend this hotel enough as they made me feel an extremely valued member of SPG plus a special thank you to my Ambassador for making everything possible
February 23, 2014
Rated 2 out of 5 by Sam12345 Two-star service, at best
This hotel massively dissapoints on service
I ordered room service, which (after my needing to call to inquire) arrived 90 minutes after ordering. when it arrived the food was cool.
When I noted this to the staff, I barely got an 'sorry', much less any acknoledgement of the issue. There are much better levels of service to be had in London.
June 17, 2012
Rated 4 out of 5 by Elyasda delayed response
I always stay at this hotel when I am in London, on this trip I called the Guest services twice with no response and had to contact the operator who transfered me. But must say that I also called on other times and they responded. It is my perception that the response time was slower than previous stays but overall my experience is still very positive
June 23, 2014
Rated 1 out of 5 by Ak67 Poor.
Have been staying at this hotel for many years. Clearly the current management is quite poor and needs vast improvement.
May 26, 2012
Rated 3 out of 5 by gavmcc Disappointing check-in experience
I have stayed in this hotel a couple of times before. Great location, nice rooms.
But as a SPG Platinum Guest, you are supposed to be offered a welcome gift, breakfast and upgrades (even to suites) if available.
There was no recognition of my SPG status at check-in. I was told there we no suites available for tonight. I just checked online and there are suite rooms available on the website.
I make a point of always booking a Starwood hotel - because loyalty is rewarded - but not at this hotel it seems.
Still, nice view and location.
April 18, 2013
Rated 3 out of 5 by MarcoIT Very good location
Hotel is very well located in the heart of the shopping area, very close to Harvey Nichols , Harrods mall and Sloane Street. Subway is also close .
Staff specially the Italian ladies at the reception are very friendly and polite .
Accommodation didn't meet my booking expectation.
May 13, 2014
Rated 5 out of 5 by halifaxduo Luxury hospitality in desirable location
This property meets and exceeds the high quality standard required in a Luxury Collection hotel.
The hotel has been finely refurbished in bedrooms and public areas. So nice to see an iconic historic building lovingly restored to such a high quality. The views of The Shard, the Eye, Big Ben & Harrods Dome are unmatched in any other hotel in London. The surrounding affluent neighbourhood of Lowndes Square is filled with quaint streets and pleasant exploring.
Steps ways from Hyde Park- one can see the Albert Gate entrance from the breakfast dining room.
Staff in every department were kindly attentive and went above and beyond the call of duty.. Kind and thoughtful gestures made our stay exceptional.
Restaurants provided excellently prepared food with gracious service in elegant settings.
Overall this property is worthy of high praise. We plan to return and recommend others to stay at this fine establishment.
June 13, 2014
Rated 3 out of 5 by David0511 London Trip
The overall stay was great. Checkin was very slow. We booked ahead of time and requested 2 rooms and had them note that they needed to be together. Since they did not reserve the rooms, we ended up staying on different floors and and opposite sides of building. After a day, we requested that they move us closer and they did.
June 13, 2014
Rated 1 out of 5 by CBeatty Worst Service Ever
This was my 6th extended stay at the Park Tower and I will not come back. I will also tell my corporate colleagues to avoid this hotel.
Three times, room service was over two hours in queue. Room would not cool and they said they would look into it with no follow up. We called twice more to complain and they said that it was southern facing would check the chillers and never came back to us. Tea service never arrived when requested.
We were treated poorly by desk staff, but kindly by wait staff. I expected them at any moment to say the hotel was no longer owned by Starwood.
We have stayed at far more economical SPG properties and treated like royalty. Everyone makes mistakes, it's how they are handled that counts. Too many missed opportunities to save my business here.
Beware this property from march 2012 onward.
March 30, 2012
Rated 5 out of 5 by JCMCK always consistent
My wife and I have stayed at the spt for years and have never had a bad experience. staff are friendly and helpful and its so nice to see regular faces at the front of the hotel and at reception. The comfort factor is high and important for both of us.
November 24, 2012
Rated 2 out of 5 by john1900 Expectation
I have stayed in many Sheraton hotels around the world and this one was lacking in some of the most important expectations. It did not have a club lounge and there was no swimming pool. For the price, this hotel does not deliver.
August 30, 2012
Rated 5 out of 5 by Sterpo Great Front End Staff
Always my first stop into London after a long long flight and i find all the staff very courteous and friendly especially front desk. they are always willing to help anyway they can in a genuine way. thank you
March 4, 2012