Rated 4 out of 5 by MacBaz A family vacation at Westin Lagunamar, Cancun
I have just came back from summer vacation at Westin Lagunmar. It has been my second stay at that resort after 5 years. It has been almost as good as the first stay in 2011.
The hotel is very well kept, especially its outdoor amenities. Pools, restaurants, and walking allies are very well connected and accessible for families using kid trolleys. Food and beverage are good and not overpriced. The hotel's spa is also a plus. The hotel's locations is also very attractive. Westin associates are friendly and helpful. The property is very clean and secure.
Nevertheless, the villas need to be refurbished. Beds are rather substandard. Furniture are used and a bit out of fashion. I did not enjoy staying indoors that much.
The worst part of my stay was almost a 2 hour marketing meeting with Westin stuff trying to sell me shared time. A botched attempt. Aggressive marketing. A very bad ending. It gave me a huge headache at the end. A massive waste of time and energy.
July 14, 2016
Rated 5 out of 5 by Piero72 Great location
Great location in Cancun with wonderful beaches, malls and restaurants. Slow check in / check out processes and a little annoying attempts to try and sell you shared time vacations.
June 30, 2016
Rated 5 out of 5 by Cuzine215 Great Expirence
Location was great the mall right directly across the street rooms was perfect so many pools
June 21, 2016
Rated 5 out of 5 by Verified Reviewer A great stay at the beach
We profoundly thank the kindness and excellent service your staff gave us. Truth is you spend an extraordinary time both because of the beautiful facilities -that are first class and perfectly maintained- as well as the great service from your staff. In particular, I'd like to thank our personal concierge Anabel as well as reservations support Beatriz, who gave us a great help when we needed to re-schedule our visit due to the Cancer operation my wife had to endure.
Unforgettable vacations that we wished would never end. I have been in many hotels in many parts of the world and Westin Lagunamar stands as one of the best choices I have made.
Many thanks and congratulations!!
June 10, 2016
Rated 5 out of 5 by WWWScotty Fantastic Vacation
Beautiful facilities and outstanding staff. The beach is pristine and well staffed (for drinks & food), but the water is a little rough. The pools are fantastic. The food is phenomenal. The location is great in that there is a mall with all kinds of options for shopping and dining directly across the street. The prices for food and drink are reasonable.
June 7, 2016
Rated 5 out of 5 by Tinab23 Employee
David in actives is such a wonderful person. With the crazy weather we have had he has gone above and beyond to be sure all guest are comfortable and enjoying themselves. He has great knowledge of his job questions we have asked. He has gone above and beyond to make sure our little girls are entertained! Thank you David in activies for your awesome work! Because of you and your crew my girls have not been bored or complained! That means and says a lot!
June 6, 2016
Rated 5 out of 5 by MLCS 2nd stay was great!
Our family just returned from a 1 week stay at the Lagunamar resort. Our room was immaculate, pools and restaurants were outstanding, and the service overall was excellent. Alejandro at the Duna Pool Bar did a wonderful job of looking out for my family's needs during our stay. He was quick with a smile and friendly greeting- Alejandro made sure we did not go hungry or thirsty and helped us out during the pop-up rain showers to ensure all our bags/towels were collected.
We cannot wait to return!
June 5, 2016
Rated 5 out of 5 by Russman Spa Services
My husband and I visited The Westin Lagunamar in April and visited the spa a couple times. We had an excellent spa experience from Roberto & Juan. We would highly recommend them and the massages in the cabana on the beach. Well worth every penny spent!! Cheers!!
We also love the morning breakfast buffet. We enjoy the staff and the food. Thanks
June 4, 2016
Rated 5 out of 5 by whatintheHeld Fantastic Easter Weekend
We had a very enjoyable stay over Easter weekend,
May 29, 2016
Rated 5 out of 5 by Chris0575 Great visit
This was our second visit to Lagunamar and once again the property exceeded our expectations. The service from every employee is genuine and friendly and make you feel right at home. The rooms are well appointed and the property grounds are immaculate. The pools is one of the best in Cancun with very easy access to the beach. The gym accessibility is easy and the spa experience well exceeded our expectations
May 26, 2016
Rated 5 out of 5 by Karen0007 Love this place!
Love going to the Westin Lagunamar every year! Great place to relax and meet friends. The resort is very clean. The beach is awesome. All of the staff is wonderful. Lomeli and Gabriel have always greeted us with a smile! Counting down until my next visit. Cant wait!!
May 23, 2016
Rated 5 out of 5 by CCGV7 Great property to vacation!
My husband and I really enjoyed staying at this property. The staff was friendly and welcoming all over the facilities. Everywhere we went we were met with a smile and made feel that we belonged there. The food in the restaurant Oceano was fantastic and the variety excellent. The one thing I'd advise, if you like to have meals in the property, is to ask about a plan that includes them. We had a wonderful time enjoying the facilities and going around town from here. I will definitely recommend this property to anyone planning to go to Cancun.
May 22, 2016
Rated 5 out of 5 by Lori711 This Westin exceeded all our expectations!
We just got back from a 5 day vacation at the Westin Lagunamar. One of the best vacations we have had. The beach is beautiful, the hotel grounds are lovely, the staff is extremely helpful, fun and always smiling. Hilario was very helpful at our check in and spoke to us on a few other occasions during our stay. So nice that he remembered us and didn't just walk by. Margarita was also very thorough and knowledgeable about the Westin and history of the area. We never ate off site because the food at the sports bar and the Oceano was very good. We will be back next year!
May 21, 2016
Rated 5 out of 5 by VJamison Excellent customer service
We had an absolutely fantastic time. Everyone was sincerely doing their very best to take care of us. The resort was pristine and the food was incredible. The amenities were awesome from the pools to the beach and everything in between. You we helpful with our inquiries from diving and sailing to outside restaurants and shopping.
We highly recommend this place !
May 18, 2016
Rated 5 out of 5 by Sandy000 Wonderful Stay
We stayed for a week, recently, at The Westin Lagunamar Ocean Resort Villas & Spa. It was our second time visiting this resort. The staff is extremely helpful. Helpful with catching a taxi, riding the local buses, eating out, shopping (food & merchandise), fixing the fan in our bedroom... The unit was perfect for cooking in/bar-b-queuing, relaxing. The grounds have it all: public or quiet areas, beach access, and Happy Hours! The beach has very attentive life guards. Very relaxing over all.
May 18, 2016
Rated 5 out of 5 by Lreed8 Family Vacation in Cancun at the Westin Lagunamar
Just returned from a wonderful 8 night stay at the Westin Lagunamar. We had three rooms for us and our adult children and loved that our request to be together on a high floor was granted and we had wonderful views of the pool and beach. I travel extensively all over the world and can always see hotels where customer service is emphasized. This resort has that difference. All staff members are attentive and very genuine in their customer focus. Carlos Garcia was our concierge and made sure that everything we needed was taken care of. The pool and restaurant staffs were excellent in that several of them (Gonzalo, Marco, Roberto) remembered our names and preferences even though the hotel was very busy.
I highly recommend this resort. We found it to be a very relaxing experience and we plan to return next year.
May 8, 2016
Rated 5 out of 5 by Paula901 Splendid
This is our second visit to this resort and I have to say this is one of the best places I have ever stayed. The staff at most of the places are very special and we could not have been treated any better. We were welcomed with smiles and by our names by 95% of the employees. We will be back for years to come.
May 3, 2016
Rated 5 out of 5 by kcjeffmo Home Away From Home
We call the Westin Lagunamar home a couple of times each year so it made sense to my wife and I to have our wedding here. From the moment we arrive to when we left, we felt as if the staff went out of their way to accommodate us and our guests. Our on-site planner, Cristina G., is amazing! Everything went perfectly and none of it could have been done without her and resort staff. We will certainly be back many more times!
May 1, 2016
Rated 5 out of 5 by Jan58 Wonderful Beach Hotel
Without question, the turquoise water, the outstanding pools, and the unmatched staff make this property a necessary travel! My husband and I are so taken with The Lagunamar, we went in March and April.
We travel and stay in multiple Starwood properties; however, I have found that we return to locations because of the hospitality we receive and see displayed to other guests.
On our April trip, Monica, guest experience manager, displayed that "hospitality quality" before we arrived and continued to do so after departure (she located clothing we left in our room).
The food is good and reasonably priced, seating at the pools and beach is not a problem (pool concierge always available), and the suites nicely appointed and comfortable. My only regret, I had to leave!
April 30, 2016
Rated 5 out of 5 by JNVEL Stay for the view alone.
From the moment you step into the lobby, you know that you are not going to want to leave. Your immediate view is a sprawling landscape that opens up to three consecutive pools flowing into each other towards the ocean, the last one having an infinity edge that blends perfectly with the ocean. The pools are very large with the middle one having a slide. The pools are surrounded by the main building which is U shaped. Attached to the building on the south side, are additional wings which wrap around another pool. Near the pools are numerous large gas grills that many families use for dinner. Wide beach that is cleaned every morning followed the numerous blue hues of the clear ocean water that you never get tired of looking at. All the staff at the pool, bar, restaurant, front desk etc., are very attentive, friendly and helpful.
We stayed in a studio. It was fully equipped with appliances, two burner stove, dishwasher, half size fridge, plates etc. It even had a washer/dryer which is usually only found in one and two bedroom units. Rooms were very clean and more than once we were asked if there was anything that needed to be repaired in our room. We had none, but I took it as a sign that they were eager to fix any potential issues to maintain the quality of the resort.
Across the street are two open air shopping malls connected to each other. One is high end, Michael Kors etc., the other more of your traditional shops. Both have a number of restaurants all of which are along the lagoon for great sunset view dinners.
April 28, 2016
Rated 1 out of 5 by bernadette Excellent place
The Westin exceeded all my expectations, the facilities, the staff, the food, the service was second to none. Everyone is so friendly and pleasant and they really really really want you to have a great time and enjoy your stay. It was honestly excellent, I would certainly recommend this and will definitely go back there.
April 18, 2016
Rated 5 out of 5 by Flower77 Awesome resort
Such a beautiful resort with excellent service from staff and concierge service .
April 18, 2016
Rated 5 out of 5 by CASEM Excellent Vacation
This hotel was just perfect for our week long holiday in Cancun - the premium villa was beautifully appointed with great views of the ocean - the hotel up to usual Westin standards and whilst your SPG status does not apply (i.e. no late checkout or upgrades etc), they still recognise your loyalty to the Starwood brand - what makes this hotel excellent is the hotel staff - more specifically for us the friendliness of the pool bar tenders (Jorge and Marcos) who get to know your names, room number and what you like to drink and provided an A+ service every single day Great experience.
April 18, 2016
Rated 5 out of 5 by Robert1074 Wonderful 4 days
We were here for our 27th wedding anniversary. The view was absolutely marvelous and the staff was awesome. The bed was very comfortable and the bathroom was wonderful. My wife especially loved the tub powerful jets and the view from the tub was awesome. You're able to slide open the door to see the ocean from the tub. Really the only downfall was we had an adjoining room and the kid next door was very loud sounded like they were in our room. That was pretty bothersome needs better sound proofing. Thanks for a wonderful time we will be back for sure. One last thing since you have your own transportation help guest out better with a ride to and from the airport. Cost is way to expensive should be free. I could see paying 10 dollars a family. But having to pay I think it was 45 for a fifteen minute ride ludicrous. Duna staff and food awesome.
April 18, 2016
Rated 5 out of 5 by JPaul2995 Service levels and amenities beyond compare
We stay at this resort typically twice a year and will include specific holidays in our travel plans. We have always had a fantastic experience. We have become close to several members of the staff and feel as if they are our children! We never fail to tell any and all that this is truly our second home! Chef Luis prepares fantastic, amazing meals. Great addition to the resort! Abraham goes out of his way to always make our visits special. The spa is an exceptional experience. Ask for Gerardo or Carlos! We love the culture! Armando and Felipe are world class in libation preparation!
April 16, 2016
Rated 5 out of 5 by Allen0409 Wedding Anniversary and Birthday - The Allens
Excellent service, immaculate hotel and beautiful pools and ocean views. The front desk staff was wonderful and attentive to our every need. the staff decorated our room with balloons and a lovely cake for my birthday! Thank you front desk staff, Farina and Claudia especially and the concierge gentleman!
April 12, 2016
Rated 5 out of 5 by Lman Family Springbreak Vacay
I needed two rooms (parents, kids) but when i book in January there was only 1 room remaining. I kept checking and was able to get a 2nd room but it was not available until our 2nd night. This was fine with me. I contacted Starwood and asked if they could somehow get the kids room close to us and were told that they would try. Checked in early friday morning and beat the crowd. We immediately put on the swimsuits and headed to the beautiful pools. Alejandro took very good care of us at poolside. I instructed him to speak to my 18yo in Spanish only. He complied and those two had a good time conversing. Beach was great, water was warm. Love the rooms, always have. It's great that you don't have to eat out 4 meals and day. I enjoy cooking breakfast for the family and the convenience store at the resort has everything you need.
The second day #2 room was ready and they were able to put the kids right next door to us, no common door and that was okay. Now my wife didn't have to worry about the logistics of the kids being in another building.
We had Alejandro and Gonsalvo taking care of us at poolside and they did a great job (they remember to speak to the young one in Spanish only, he took 6 years in school so might as well use it). They were always around when we needed something to eat or drink.
My wife and I got stuck in an elevator that goes from the lobby to the convenience store area. A cable snapped as the door was closing, so the doors wouldn't open. I pushed the talk button and the gentleman on the other side assured us we would be out soon. We continued to go up/down in the elevator as other guests were still attempting to get on. Long story short, we were off the elevator in about 10-15 minutes. Thank you to the mystery voice on the other end of the call button, you had a very calming demeanor in our stressful situation.
When i needed something from room service, they responded in about 10 minutes (very quick for a resort that size).
You can't beat the location of the resort. When we've stayed on the Rivera Maya, we have always felt confined to the resort. At the Westin Lagunamar, excellent restaurants are all around within walking distance. The kids really enjoyed taking the bus, no need for a taxi and the rate is super cheap to ride. The bus stops directly in front of the resort.
Pools are spectacular and clean. Drinking age is 18 and my son was taking full advantage. When i couldn't find him, i knew he'd be at the edge of the infinity pool, looking at the ocean, with a beer in his hand.
This was the 2nd time there for my wife and me and it won't be the last...
April 11, 2016
Rated 5 out of 5 by chicago34342 Great time in our first visit to Mexico
We'd spent the last six years while the kids were young going to the Vistana Villages in Orlando and needed a change now that the youngest was six. I didn't really know what to expect. All I'd really heard about Cancun was it's spring break reputation and the pictures on the hotel website I don't think do the place justice, so probably went in with a little bit lower expectations. In just about every aspect they were exceeded. We had a great time. The hotel is gorgeous - the pictures on the website really don't do it justice. The pools are great, the beach and water are amazing. The hotel zone was way nicer than I expected it to be. The staff all super friendly. Two pools, one of which is an infinity pool, a slide of for the kids, chairs out on the beach. The biggest surprise was the quality of the food. We had dinner twice in Oceana the first few nights and it was great. Free breakfast buffet for two if you're platinum which was also good. We didn't get the free upgrade to the one bedroom, but they were pretty busy, so ended up paying $100 (discounted from $150 they said) a night to get the one bed. When it was ready we found out they moved us up from the 3rd floor to the 6th floor for a better room. That was the only disconnect from when I called before - they said the upgrade was free if a room was available. it was, but we ended up paying the $100. Still worth it though for the extra space. other things - there is a good grocery store out the hotel to the left in the mall on the 2nd floor - Soriano. Cheap prices, locals shop there. Take the bus for 10.5 pesos. The mall across the street was overpriced it seemed to me. We did the dolphin discovery tour on Isla Mujeres which was amazing, rented a car and drove to Chitzen Itza and Tulum (drive to Tulum is way busier). Good restaurants outside the hotel - Blue Gecko, Fish Fritanga and Madonnna were what we tried. all pretty good, loved the atmosphere there. Take the bus when you can - you can just flag one down anywhere on the street. heard the spa was very good from others but we never went. The thai place in the mall was also recommended as good but never made it. loved this place!
April 10, 2016
Rated 5 out of 5 by Steph14 Home away from Home
This is our fourth April trip to Cancun and this year our friends and their children accompanied us. The service, hospitality, views, food, and location are the best. Kindness and respect to provide the best to the guests is the number one concern at Lagunamar and they surpass that. Our bellman, Gabriel, and our concierge, Carlos, were outstanding. The pool concierge and waiters went out of their way to get us our hearts desire...even a yummy hot dog not on the menu!!
April 10, 2016
Rated 5 out of 5 by DCHouston16 Great place to stay in Cancun
The hotel is a great place to stay in Cancun. It's close to two malls, a grocery store and the Aquarium. Staff is very friendly and accommodating. We throughly enjoyed our time here.
April 8, 2016