Rated 5 out of 5 by DebbyA Overall wonderful experience
We had a very pleasant experience at The Liberty. The staff was courteous and helpful and the accommodations exceeded our expectations.
September 11, 2012
Rated 2 out of 5 by Nles Hotel or something else ?
We stayed here for one night for an early morning meeting next day at the MEEI August 31 2012. We arrived in the afternoon. We had to wait 10 minutes before somebody actually was ready to serve us there was nobody in front of us yet there were 3 ladies doing more important things. and 3 people behind us in line. We checked in after we had to ask two times to repeat what the agent was telling us. Articulation was a foreign word for her.
We were told that there would be a fashion show that evening whether we would want to go was the question. We had to work so no. Went to our room, television remote was broken and we called for a repair. It was too funny for words but the person I spoke to used words I can't even remember all but we noticed they were apparently instructed to do so because we heard the incorrect use of the word "folio" several times for the invoice and when we left the room for dinner we were apparently "unregistered" haha. The repair guy never came he went to the wrong room ! When I found downstairs I said I knew there was something wrong jokingly which was followed by a sneer by the person that screwed up. This is all minor compared to what came next: The fashion show was basically a loud pop music event to fry your inner ear hair cells so you turn deaf prematurely. We could not believe it, the noise level in the room at the 9th floor was ridiculous. Called reception well I tried because it is not clear which number to dial. In the end I succeeded through several numbers, and I was told they would start to turn it down at 10:30 or so.... We could not go to bed before 11:15 when it finally stopped. I am not exaggerating one bit to be clear it was bad really bad. And then the second major flaw with this hotel: the general attitude of the personnel with exception of the restaurant waiters at breakfast (not the table girl she was more arrogant than well than what ? she is probably the Queen of arrogance) and the valet parking guys these were great service oriented people. Reception, phone people etc are incredibly snobby and not service oriented at all. All they do is walk around in pretty clothes wearing ridiculous shoes and you never know whom you have talked to because they do not wear nametags. Anyway we travel a lot for business and pleasure but this is not a good hotel overall. The reason we gave two stars is that the entry of the hotel, the old prison is very nicely done and breakfast was good quality except the coffee bitter and piping hot. Although (sorry!) at 17:00 o'clock they turn the bar into a loud music place as well, the bar is across from the front desk. Rooms are good, better than your usual US chain hotel but a bit small. Taken all together the price does not make sense, too expensive. And we kept wondering is this a hotel or an entertainment hall? Finally we talked with somebody at the MEEI/MGH and visitors that stayed at the hotel had a general complaint about the attitude of the people. So we are not alone I guess. I come to Boston often but will not stay there anymore. Starwood hotels take action until further notice you will not get our money anymore. The Liberty hotel is next to a major hospital MGH make it a hotel please.
Room Tip: Ask whether there are any pop concerts, fashion shows and what have you planned before booking
September 11, 2012
Rated 5 out of 5 by JPM2 JPM 2
We stay here every 28 days as I come for cancer treatments next door at MGH. After two years it feels like home. Every now and then the rates skyrocket and we stay elsewhere. as long as they have MGH patient rates we will stay.
We have been offered suite rates for less money but we both like the Liberty staff.
We do wish that steady guests like us could be treated a bit better...being quoted $699 a night for a regular room, August 5,6, 2012, disappointed us, especially when we are here in the winter with few other guests. We come because of the location, and the people who staff the Liberty, oh, and the hotel is nice also..
September 10, 2012
Rated 5 out of 5 by mandalay38 This hotel totally exceeded all expectations
I have to say we had one of the best experiences ever last weekend at the Liberty Hotel. Everything was just over and above fantastic. We had the most wonderful reception at the hotel, fabulous meals and dessert at Clink and thoroughly enjoyed our hotel room. We couldn't be happier with our experience.
September 9, 2012
Rated 2 out of 5 by bmf10018 Skip This Hotel
This hotel has many issues...
Room service was terrible. I sent a shirt to be pressed it came back almost the same way I sent it. Staff ignored do not disturb on the door. It took about 10 minutes for the shower to warm up.
Very disappointing experience from a very frequent traveler. I have no idea how this hotel is part of the Luxury Collection.
September 8, 2012
Rated 5 out of 5 by Jfielding81 Very Impressed
I wouldn't hesitate to stay here again - everything about it was great. The only issue I had was the volume of the air conditioning in our room. Couldn't figure out how to leave the 'fan' on without the AC rattling on and off. Staff checked in a few times to see if we needed anything, water, mini-bar refills, etc. Great people, great dining and very classy. Had a few drinks and a bite to eat at Alibi - great quality and reasonable prices.
September 7, 2012
Rated 5 out of 5 by Rosemary00 Very Happy
We can't wait to come back. Loved it!
September 6, 2012
Rated 2 out of 5 by Wadhiexperience What a disappointing stay!
Every night the tv would freeze at 2am. When I called the liberty services they explained that they were working on it. This problem continued for 4 nights straight. I don't think a 4 or 5 star hotel can afford this service and get away with it for such a log time. The responsiveness of the staff was very disappointing and made me feel like I was an ignorant tourist. With regrads to smaller other issues, the attiude from the staff made me always feel like I was at fault.
September 5, 2012
Rated 3 out of 5 by Venezuelanguy Luxurious lobby, not so much for the room.
The hotel lobby is stunning and the service was overall good. The room furniture was scratched and it didn't look and feel like a luxury room. Plain paint color walls and the bathroom was bad design with a cheap bathroom shower floor.
September 4, 2012
Rated 5 out of 5 by wolftrip1 the wolf trip
Best hotel we ever stayed at! just great!!
September 4, 2012
Rated 5 out of 5 by CharH Excellent!!!
I used my Starwood points for this stay. I must say I was treated as a paying customer. We arrived early from a red-eye flight and they were very nice to prepare a room for our early arrival.
Very nice area to walk and dine, but a bit far from area attractions...would stay here again.
September 3, 2012
Rated 5 out of 5 by wigstheome Fabulous, Abeit Occassionally Quirky
Beautifully conceived and executed conversion of a former jail ino a luxury hotel. Arrived Friday afternoon; valet was quick and efficient. Room was not ready at 4pm, nor 4:45pm as the front desk estimated, but was finally at 5:35pm. The front desk also was not aware i had booked through Amex Fine Hotels, and i had to show them my confirmation before they would provide me with the appropriate benefits.
Was upgraded as Platinum to a corner double (904), which was very comfortable, although not without a few off notes. The room has a great view of the Charles and Cambridge from one side, but from the other looks directly across to the eye institute. Beds were extremely comfortable, the air conditioning worked well, and having turndown service every evening a definite plus. Internet service is free throughout the hotel, as is complementary water in the rooms. But for a large room, there was almost no storage capacity -- minuscule closet, no dresser, and few drawers. The bathroom was very nicely coordinated, with a walkin shower and a large soaking tub, and a large window, although you need to kep the shade lowered unless you prefer to share your ablutions with the eye institute. Soap, shampoo, and conditioner are all dispensed within the shower from wall-mounted containers (which I personally detest), and the floor of the shower was oddly plastic or fiberglass, in contrast to the luxe marble finish.
Breakfast in Clink was surprisingly good, although the restaurant is small and there was a 15-20 minute wait. Lunch at Scampo was excellent, and the dinner service smelled great when we stopped by for a drink. The hotel concierge was very friendly and helpful as well. Be aware the hotel is quite the scene at night, although no bother as a guest.
September 2, 2012
Rated 5 out of 5 by Alex11 Atmosphere & exclusivity
Great city, great service, great place, great location history.
August 30, 2012
Rated 5 out of 5 by 312JAM Wonderful
Hotel Liberty did not disappoint! Great staff, excellent unique hotel a must try!
August 30, 2012
Rated 4 out of 5 by October1983 Would Definately Stay Again
Upon arrival and checking in - we weren't happy with the room as I had asked for a roll in shower room the staff immediatly changed our room to what we needed without any quesstion. They also put a rush on it's cleanning we checked our bag and went out to lunch. When we returned our room was ready and very comfortable. Called down for our bag but it never came. Went down to the lobby and it took them a bit of time to find our bag. This was the only snag I would say we had with our stay - everyone was very professional and apoligied for not being able to locate our luggage and bring it to our room in a timely manner.
August 30, 2012
Rated 5 out of 5 by Bear9265 Trip to Boston
The Hotel was beatiful, the service was wonderful, but the bed was not as comfortable as I would have liked.
August 29, 2012
Rated 5 out of 5 by MariaS120 Best Hotel in Boston!!!
Loved this hotel. Great location. Would definitely stay here again.
August 29, 2012
Rated 4 out of 5 by Bridget15 Great Hotel but long wait
I reserved 2 rooms for my sisters and myself for a bachelorette party/dinner. I arrived right at check in at 3pm and was able to get into the first room without a problem. I was told the second room would be ready shortly, after calling and going down to the desk a few times my room was finally ready at 5pm (not ideal for 4 people w. dinner reservations).
The rooms however were great, very spacious. And the hotel is in a great location downtown
August 29, 2012
Rated 5 out of 5 by Jennf Outstanding service, superb property
The Liberty Hotel excels in customer service providing all of the special details one would want for a regular stay and in my case, for an out-of-town friend's 50th birthday weekend celebration.
August 29, 2012
Rated 5 out of 5 by KathyB Amazing customer service!
Staying at the Liberty Hotel was a delightful experience. From the moment we arrived, the service was impeccable. We were warmly greeted and offered a refreshing cold drink on arrival. Our room was beautiful with a wonderful view of the Charles River. The sparkling wine and fresh strawberries were such a fabulous way to celebrate our special weekend. Boston is an amazing city and Mary Ann, the concierge at the Liberty Hotel, was extremely helpful in planning our days....she was absolutey delightful to work with and really went above and beyond to assist us. We also had dinner at Scampo's and were very impressed with the exquisite cuisine which was paired with a relaxing setting. We would definitely stay here next time we visit Boston.
August 28, 2012
Rated 3 out of 5 by 2muchtravel Middle of the road
This is a nice hotel but definitely not a Luxury Collection Hotel (or at least what those hotels used to be I guess). The food, the service and the overall feel is very midwest hotel chain.
August 27, 2012
Rated 4 out of 5 by CH1234 Location and Style
This hotel is the epitome of a great hotel in a great city. Friendly and courteous staff, and great restaurants and bars to wind down after a great day in Boston.
August 27, 2012
Rated 4 out of 5 by Razmataz House Keeping
The house keeping was not good. Everyday when I got back to my room after 4 hours or so, the room was not done eventhough I speciffically called them before leaving the room and told them that I was leaving and someone should come and service the room. This should not be acceptable in a hotel like this.
August 26, 2012
Rated 4 out of 5 by Jay15 Great Stay
Had a great stay at the Liberty.
August 24, 2012
Rated 5 out of 5 by SuzyB The Hotel Is Unique
Loved the ambiance and beds were so comfy!
The idea of the old jail was such a draw too....
Classy and hip
August 23, 2012
Rated 5 out of 5 by Err03 This hotel is Amazing!!!
I recently attended a wedding at the Liberty and stayed for 2 nights. The staff were professional and met our every need. The staff did an amazing job with the wedding, one thing I did love about the hotel was the history and story behind the Liberty Hotel!! The hotel was absolutely beautiful!! Keep up the good work!!! I would highly recommend this hotel to everyone
August 22, 2012
Rated 2 out of 5 by Natural22 Left me wondering
Issue with the hotel service and food, so I sent the GM an email with my concerns and never received any response. Left me quite disappointed when I had such high expectations from this hotel.
August 21, 2012
Rated 4 out of 5 by FlyerGuy Great Property - Bad Desk Chairs
This is really a great property, great location, great food, interesting atmosphere, etc. I could not recommend it enough for a leisure trip to Boston. As I was there on business, my major complaint woudl be how uncomfortable the desk chair is. Not on wheels, wrong height, not adjustable = very uncomfortable after a few minutes.
August 21, 2012
Rated 2 out of 5 by Dancindan01 Not so special..... What's the hype?
I truly want to say that i enjoyed it, but unfortunately i can not. The entry is gorgeous, but after getting in the elevator, it all goes down hill from there. The room was sub-par, and the "Deluxe" accomodations were as well. The beds felt like prison, so if that's the appeal, they are right on.... Not that i know what a prison bed feels like, but after staying at the Liberty for 3 nights, a night in the clink would have probably been more comfortable. I asked about upgrades, but was not even acknowlwged..... Sad.... I do an awful lot of business with SPG, and lately, i've been disapointed.
August 20, 2012
Rated 4 out of 5 by Karen910 Excellent except for one instance of bad service - still not sure if it was Liberty or SPG
Excellent except for one instance of bad service - still not sure if it was Liberty or SPG. Booked my stay so I could be close to Mass General while my husband had heart surgery. Everything was wonderful until i tried to extend my stay because my husband wanted me with him. I was given the run around by one or both Liberty and SPG about using my points and someone not wanting to give me my fifth night free. I had just had the most stressful week of my life and I they wanted me to do a conferance call to get it worked out WELL lets just say I am sure this could have been handled without invoving me. so i chose to pack my bags and go home to NH and commute for the last 3 days of his stay at MGH - Can you say inconvenient?!!!! Thanks for nothing.
August 18, 2012