Rated 5 out of 5 by sp555 Great customer service
Our stay at the Park Tower Knightsbridge was excellent. Our rooms were great with a wonderful view. But what made it special was the concierge Andrew. My 11 year old son and I were talking with Andrew about cars and he was excited to share with us the cars that were currently in the parking garage. He also took the time to send to our room articles from the paper to our room. Truly great service!
June 25, 2014
Rated 5 out of 5 by JanDavid This is a beautiful hotel with wonderful views of London.
We spent 10 days at this hotel and found it to be the perfect location and hotel for our vacation. The staff were extremely helpful and friendly, helping us to make the most of our first visit to London. The close proximity to the Tube added to the convenience and access to all the sights in London. At the end of a busy day on the town we were welcomed back to a wonderful and extremely comfortable room where we relaxed and slept well. If I return to London I would be most grateful to find a room at the Park Tower Knightsbridge.
June 23, 2014
Rated 4 out of 5 by Elyasda delayed response
I always stay at this hotel when I am in London, on this trip I called the Guest services twice with no response and had to contact the operator who transfered me. But must say that I also called on other times and they responded. It is my perception that the response time was slower than previous stays but overall my experience is still very positive
June 23, 2014
Rated 3 out of 5 by David0511 London Trip
The overall stay was great. Checkin was very slow. We booked ahead of time and requested 2 rooms and had them note that they needed to be together. Since they did not reserve the rooms, we ended up staying on different floors and and opposite sides of building. After a day, we requested that they move us closer and they did.
June 13, 2014
Rated 5 out of 5 by halifaxduo Luxury hospitality in desirable location
This property meets and exceeds the high quality standard required in a Luxury Collection hotel.
The hotel has been finely refurbished in bedrooms and public areas. So nice to see an iconic historic building lovingly restored to such a high quality. The views of The Shard, the Eye, Big Ben & Harrods Dome are unmatched in any other hotel in London. The surrounding affluent neighbourhood of Lowndes Square is filled with quaint streets and pleasant exploring.
Steps ways from Hyde Park- one can see the Albert Gate entrance from the breakfast dining room.
Staff in every department were kindly attentive and went above and beyond the call of duty.. Kind and thoughtful gestures made our stay exceptional.
Restaurants provided excellently prepared food with gracious service in elegant settings.
Overall this property is worthy of high praise. We plan to return and recommend others to stay at this fine establishment.
June 13, 2014
Rated 1 out of 5 by FrequentT Poor Service, Poor Level of Hygiene Urgent need for attention.
This is not a 5* hotel. Had a lot of incidents with the air conditioning, then the heating, then air conditioning again. Leaks in the room. Food was bellow average. When complained, I was told technicians are on site for complaints and to sort out faults; which although true, maintenance should not come at my expense and the expense of my sleep and comfort, which the duty managers seem to disagree on when told a Premier inn hotel would have refunded the night of No sleep due to fault in air conditioning at 1 and 3am in the morning and leak damaging shoes, which was only resolved after more than a week. Complaints were being met by being indifferent. Customer service is very poor, but then can't blame staff if duty managers are even worse. Things go missing in this hotel and guess what the claim is always " we never saw anything" we found nothing. Lost a shoe, which was found after about 2 days. A belt, which was never found. Door slamming next door, not repaired despite complaint. Guest continues slamming door at a rate of 20 times an hour till about 4 am. Had no sleep this weekend.
List goes on, poor hygiene in room despite complaints about carpet needs cleaning and hoovered, they were ignored.
June 12, 2014
Rated 5 out of 5 by hgflorida Nice property but food and drink were very pricey
This is a nice hotel with a great location. Nice rooms too. The food and beverage were very expensive. We considered having a glass of wine in the lounge and it was way over $20...Ended up eating all our meals outside the hotel.
June 11, 2014
Rated 4 out of 5 by Travis48 Great location. Staff responsiveness needs improvement
Loved the proximity of hotel to shopping and London sights. Front desk did not advise us when room was ready as promised. Had to rececheck at front after waiting in the lounge. Took over 2 hours to receive bags.
June 11, 2014
Rated 4 out of 5 by ToddDallas2014 Great Location - Not Quite Worthy of Luxury Collection Status
As a SPG Gold member, we chose this very pricy London hotel to combine two points nights with three paid nights because of very scary reviews about the other SPG luxury property in the area. First off, the location is excellent. The hotel was quite easy to get to by Tube from Heathrow as it was on the same line and the hotel is a short block walk from the Harvey Nichols Knightsbridge exit. The hotel is striking architecturally being a round hotel right across from the incredible gardens of Hyde Park. The rooms were sufficiently sized not to feel cramped with a nice couch and desk. Bathrooms were luxurious with good products. Rooms were quiet. The only real issue was the overall lack of service. We regularly stay at Four Seasons and Ritz properties as well as Luxury Collection properties and the service was not up to that level. The front desk was understaffed and there was repeated issues with free wifi. Moreover, the concierge did what was asked but added nothing despite five days of interaction and tips. I would stay there again if I had sufficient points to not pay the high room rate, but I would not pay $450+ per night.
June 10, 2014
Rated 5 out of 5 by Carlacars Surrounded by Everything Interesting
We loved our stay. The Sheraton is so well located. So many shops, restaurants, beautiful parks, the subway. Special kudos to Andrew Robinson, Head Concierge, who helped us find everything we needed, wanted.
June 7, 2014
Rated 5 out of 5 by OceanHeart good experiance at sheraton park tower
i stayed 5 nights with my wife at the sheraton park tower, i like everything about the hotel, the bar, lobby, access, great location in london, however, there were some maintenance which annoy us at nights and early morning.
June 3, 2014
Rated 2 out of 5 by Joao1065 Needs Improvment
Rooms too small.
Bathrooms even smaller.
Rooms noisy, no soundproffing.
Hotel need urgente improvements, as it does not have the confitions to be LC
May 28, 2014
Rated 5 out of 5 by Burcu84 This hotel has great features
Hotel staff was very helpful. Being a luxury hotel, the service quality was really high. I definetely recommend this hotel.
May 26, 2014
Rated 4 out of 5 by Kuhan Environment looks great
This hotel has a great service, overall i was very happy and satisfied with this hotel
May 25, 2014
Rated 4 out of 5 by Joburg12 Missed a clean~up and never fixed the problem.
The mini~bar only had a previous guest's half consumed drinks. This was not cleaned up the next day or the next. It was still there on check out,
I asked for SPG points as a good-will gesture,. I have yet to receive any response
May 25, 2014
Rated 3 out of 5 by salwa cleaning
each time I want to clean my room I must called while other 5 star hotel put paper to hang on door to tell housekeeper clean the room
May 20, 2014
Rated 5 out of 5 by SFtraveler114 Great service, great views
My wife and I stayed at the Park Tower Knightsbridge recently after our wedding before a week of UK travel. I sent a brief e-mail explaining our situation. Celeste Dos Santos replied immediately and did everything in her power to make our stay especially enjoyable. The room was beautiful and the view of the London skyline was unrivaled.
May 19, 2014
Rated 4 out of 5 by mpisula Comfortable stay
Always comfortable. Two complaints:
1) no SPG Gold line
2) no coffee/tea in row.
May 19, 2014
Rated 4 out of 5 by Claire1234 impressive hotel
beautiful rooms with great windows!
Rooms were missing hot beverage facilities but was easily obtained with a phone call.
May 15, 2014
Rated 3 out of 5 by MarcoIT Very good location
Hotel is very well located in the heart of the shopping area, very close to Harvey Nichols , Harrods mall and Sloane Street. Subway is also close .
Staff specially the Italian ladies at the reception are very friendly and polite .
Accommodation didn't meet my booking expectation.
May 13, 2014
Rated 5 out of 5 by Shelley77007 Knightsbridge Gem
One of the best hotel stays I have ever had. Can't wait to return.
May 10, 2014
Rated 5 out of 5 by Jax57 Excellent
We LOVE staying here - great location, fantastic staff - nothing is ever too much trouble - and the rooms are spacious, very clean, great amenities, ned and bath linen and superb walk-in rain showers with great water pressure.
May 10, 2014
Rated 1 out of 5 by Tania1971 Not a pleasant experience
Room old, dirty. Unwelcoming staff
May 2, 2014
Rated 3 out of 5 by Stewart299710 Not as Lovely as we Expected
The hotel is a bit dated, especially the bathroom. While the antique style may be considered charming by some, I prefer more up to date facilities. The staff was not very friendly. Location is very good.
April 28, 2014
Rated 5 out of 5 by JimApril2014 A Great Stay
Many thanks to your entire staff for a wonderful stay in London. From the time we checked in until the time we checked out, your staff could not have been more pleasant and accommodating. And our room was very comfortable, very clean and had a great panoramic view. I will recommend your property to others and will make it our hotel of choice the next time we are in London.
April 24, 2014
Rated 5 out of 5 by jdvivre Excellent hotel!
Had many nice stays here on business when it was a Sheraton. Now that the hotel has gone through a renovation and upgraded to a Luxury Collection, it's even better than before.
Staff friendly and prompt, room very comfortable and decent in size by London standards, breakfast excellent at the restaurant, and overall the place exudes high quality and tranquility in busy Knightsbridge.
Next door to Harvey Nichols and the tube stop, 5 minutes to Harrods and across the street from Hyde Park. You can't go wrong with the location.
April 22, 2014
Rated 5 out of 5 by MRSG94 MRS. G 94
WHAT A WONDERFUL STAY. WE HAD THE BEST TIME.
ROOMS WERE EXTRODINARY. ONE O ONE
WAS A DELIGHT AND SO GOOD..
EVERYONE WAS CHEERFULAND HELPFUL.
April 19, 2014
Rated 5 out of 5 by jcmrich Excellent Stay
Had a wonderful stay at your hotel. All of your staff did and excellent job.
April 17, 2014
Rated 5 out of 5 by tomlj Excellent choice
We found nothing wanting in our stay at Park Tower Knightsbridge. The entire staff was pleasant and courteous without being at all unctuous. We had a very short wait until our room was cleaned and ready for us, but we had arrived a few minutes early anyway. The room was as comfortable as I would wish.
March 25, 2014
Rated 5 out of 5 by AOK87 Nice hotel nice location!
Well equipped bathrooms
Very friendly staff
March 19, 2014