Rated 3 out of 5 by Wally155 Froze to Death
The temperature in the hotel was like a morgue. My room was at 59 degrees when I got in. The conference room wasn't any better and we had to ask them to adjust the heat. The conference food breakfast was great. The Chinese lunch was great. The hamburger lunch could have been hockey pucks for all I knew. The cost for what we got was not a good value. They told me I was a gold member, but didn't tell me what that meant or any amenities that might come with that during my stay.
July 25, 2014
Rated 5 out of 5 by Maine1 This hotel is a great location for touring Portsmouth
Easy to get to. Attended a wedding and everything was wonderful from the staff to the food. Had a great breakfast the next day. Room was nice and comfortable.
July 31, 2014
Rated 5 out of 5 by Carol5772 Truly a Vacation
The amenities of this hotel met all of our needs. The location was walking distance to shopping, restaurants, tours, pedicures, etc. The room was very clean and the staff was friendly, courteous and very personable/helpful at all times. We had a wonderful stay and look forward to staying with you for our next get-away. Thank you.
July 28, 2014
Rated 5 out of 5 by unicycle65 Conference Stay
The hotel is conveniently located one block from access to the harbor and all that downtown Portsmouth has to offer. The staff was friendly, helpful and responsive. Considering that they held two weddings on the Saturday night prior to hosting 300 plus for a conference, all ran very smoothly and the food and beverage service was excellent.
The valet and parking staff was very friendly, courteous and prompt, even throughout a burst of many people trying to check out and depart at the same time. I highly recommend this hotel for your stay in Portsmouth.
July 16, 2014
Rated 5 out of 5 by Shayla15 Excellent Hotel
Whether you are organizing a conference, wedding or get-a-way we would highly recommend the Sheraton Harborside in Portsmouth, NH.
June 10, 2014
Rated 4 out of 5 by unhappy8 great, not unhappy here
Staff was very nice and helpful. Only negative was the bed seemed a little old but still OK.
July 30, 2014
Rated 5 out of 5 by joanne724 Nice Hotel
Nice hotel, mattress needs to be updated in the beds. The elevator is a little slow. Clean and we were on the 5th floor, they provided continental breakfast and snacks. Loved having a refrigerator in the room.
July 28, 2014
Rated 5 out of 5 by Manju Best Place to hold your next Meeting!
My company held our annual 2-day Sales kick off meeting in January 2012 at the Sheraton Portsmouth Harbor Hotel in Portsmouth, NH which included 120 + attendees. We have used other Hotels in the area for this annual meeting, but I must tell you that the Sheraton Portsmouth was by far, The Best meeting experience and hotel I have ever had the pleasure of dealing with. Every detail was the way I asked for it if not better, the entire staff was the best; very pleasant and professional, and the food was superior! And to top it off, the hotel was classy, beautiful and their location is perfectly located in historical NH Seacoast. They made me look great and my meeting was a great success! Thank you Sheraton for a Superb Job! We will be back! Peggy
February 7, 2012
Rated 3 out of 5 by Buzzy Too Funny
As a platinum member for 6 years, my wife and I have stayed at this hotel many times. As much as we have liked this hotel, the one thing that has irked us is the self-parking charge. This cost would be reasonable when using the underground parking lot (especially during winter), but this charge is also incurred when we have to park across the street in a seedy barely paved, unlit lot. We just received what we consider the funniest e-mail we ever received. To offset the daily price Iincrease over the winter rates, the hotel now advertises that they will cut the savings on the parking in half. Whereas most good hotels offer a gas card, this hotel offers a paltry offsetting charge and only if you belong to AAA. Too funny. My wife is still laughing.
May 30, 2012
Rated 5 out of 5 by Ginmart10 Our Suite was Amazing!
We had a terrific 2 bedroom suite with a full kitchen, dining area , living room with a fireplace, 2 beds, 2 baths and a balcony. It was great for our family of 4.
July 28, 2014
Rated 4 out of 5 by MLBC A long term favorite for business travel but a few snags
My check in was a delight - the employee as the desk was professional, charming and efficient. I was staying in a newly renovated wing - my first impression was the entrance into the room is too dark and narrow and not very inviting. The rest of the room layout and décor was practical. However my safe was not functional and the shower head was a bit low - I am almost 5'8". There were plenty of hangers. The major concern was the HVAC - if left on 'auto' for some cooling, the fan would cycle on every 2 minutes or so, and it was very loud. So loud that I had to turn it completely off for my 2nd and 3rd nights, so I could sleep. So instead of fan noise, I became warm.
June 20, 2014
Rated 4 out of 5 by Susane053 This hotel was located in a great little town.
We were expecting all the rooms to be renovated, per your online discriptiion. However, we were not told that the in hotel condo was privately owned, and was not renovated by the owners. There were several items that needed to be fixed including a complete renovation. Although the staff was excellent, I would not recommend staying in a room that had not be maintained properly. This was our first experience staying at a sheridan hotel and it may have been our last.
July 19, 2014
Rated 4 out of 5 by BB4008 Wedding wonderful
We were absolutely delighted with the service, cleanliness and food at our Portsmouth NH stay this past weekend. The staff excelled in providing a wonderful wedding experience. I would have given a higher sleeping score but our bed was hard and creaky. A new mattress would make anyone's stay over the top with comfort.
July 24, 2014
Rated 2 out of 5 by zmed Too Expensive for what you get
The staff was friendly and helpful. The beds were wonderful, with four pillows and luxurious sheets and comforters.
The disappointment starts with the fact that you have to pay for parking on top of the expensive room rate. The bathroom had awful drop ceiling and no exhaust fan. The towels were rough and small and the toilet paper was the cheap one ply kind. There was not electronic temperature control; you had to play with dials and hope for the best. To top it all, no continental breakfast for the outrageous room charge.
December 7, 2011
Rated 4 out of 5 by GaryPat Another great stay BUT..........
We are long time Sheraton customers and we have had a long history of great stays and that is why we ALWAYS try to book a Sheraton! Service was second to none and the food is always quality and the beds are to die for. We can't wait to go to bed at night!
The only draw back was the filthy windows in Room #246 when we opened the shades in the morning. I was disgusted and surprised to see that thee windows had not been cleaned in very long time. I thought that it might have been on the outside but after I ran my fingers across the window, my fingertips were black!
This is my first complaint EVER at a Sheraton and you can contact me if you want to talk about the situation.
June 23, 2014
Rated 2 out of 5 by chrisg Very disappointed
For the price in that market, incredibly dated and the rooms on the Club level small and cramped when more than 10 people were in it. The Club itself was well staffed but only offered beer and wine for a fee. Breakfast was better.
Parking was across the street, poorly marked while there seemed to be covered parking in the lower level which was never offered.
My wife was disappointed with the cleanliness in the room. The common areas were much better.
Worst room feature was the LOUD A/C unit. Woke us both up all night!!!
July 23, 2012
Rated 4 out of 5 by Marie9 Love the Club Lounge
We really loved staying on the Club Floor. This was our first time staying at the Sheraton Harborside. Vivien was great. Friendly & personable. Inky was our housekeeper. What a really nice girl. Eager to please.
The only complaint we "both" have is the noise. We could actually hear the TV and in the morning we could hear their alarm clock and heard the woman in the room coughing. We did not have a good nights sleep there at all. Other than that, the hotel is at a great location and the food was really good.
January 4, 2012
Rated 5 out of 5 by MarianoB Rooms and amenities are great
The rooms are impecably clean and very modern. The beds are extremely confortable. The staff is exetremely friendly.
July 24, 2014
Rated 4 out of 5 by janice1221 location
Great location and very helpful staff
July 24, 2014
Rated 2 out of 5 by MrRealtor This property needs review
This property, while convenient to walk into Portsmouth, offered me a view of a mountain of salt, had terrible windows, noisy and leaky, a fan/blower that I could not make work, mold or mildew along the top of the shower/tub unit, no access to a fridge unless I signed out the key to the minibar, and felt like a quarter mile hike from the elevator. Now for the facility: the formal dinner function was grossly understaffed, with some being served our dinner while others had finished dessert. A practically non-existant wait staff (I think one per 3 or 4 tables) and a bar / corridor where we were herded like cattle until the ballroom doors were opened (this was incredibly tight for an hour - many left or would not enter, as there felt like no way out) I really don't think this property is adequate for our next convention.
September 15, 2012
Rated 3 out of 5 by physiciantraveler48 Not treated great as a Platinum guest
Despite extensive 9 year history at Platinum level, not offered room on Preferred 5th floor, no water or proper mini-bar key, multiple visits from staff to correct these issues despite wishing to rest and relax, virtually non-functional computer/printer/fax in the louge "business center" area - clearly poorly maintained, generally poor attention to details. Good housekeeping service, nice suite on 2nd floor, good location, staff attentive when not overly solicitous.
February 14, 2012
Rated 5 out of 5 by Beth24 Loved this hotel
Beautiful hotel. Very nice people who work at the hotel. Extremely helpful and caring
July 23, 2014
Rated 2 out of 5 by JPMM Disappointed
Nice hotel, great location, average facilities. Disappointed with the way after hours wedding reception guests continued partying in hallways and adjacent guest room, and management did not act strongly enough to maintain the peace and quiet for other non-participating guests, and even more disappointed with how our complaints and concerns about the noise was handled. Several other nice hotels within sight of this Sheraton, I will try them next time.
August 15, 2012
Rated 5 out of 5 by Nancy1560 This hotel was wonderful!
This hotel more than met our expectations! Starting with the staff in the front lobby and at the check in desk. They were very friendly and accommodating. The room we stayed in was beautiful, very modern, immaculate and very well thought out. It had everything that you would need, even the electrical outlets were conveniently located. The bedding seemed like it was brand new and the beds and pillows were so very comfortable!
December 9, 2013
Rated 5 out of 5 by scampbell228 Best Kept Secret for Wedding Reception
Our daughter was married Oct 12 and decided to do a mini destination wedding in Portsmouth NH. Sheraton Porstmouth Harborside was fabulous. Katryn Treamer was a fantastic wedding coordinator and made every step of the process seamless. The food was incredible and a great value. Can't say enough about the location & accommodations. Everyone raved about the wedding, the food and the ambiance. Definitely 5 Star experience
October 18, 2013
Rated 5 out of 5 by Kch55 The hotel and it's staff was outstanding.
We had >70 guests stay at the hotel for our son's recent wedding.
We were in suites, condos and regular rooms.
The staff were helpful and attentive.
Dan Witham, in charge of catering was awesome. We had the Rehearsal dinner as well as breakfast for our guests on Sun morning. Every staff member we encountered made it their priority to see that our event was perfect!
November 7, 2013
Rated 5 out of 5 by GMKWedding Great Wedding Venue
We had the pleasure of having our daughter's Wedding there this past weekend. Everything was top notch from the beginning to the end. The staff was outstanding from the Katrin the event planner and I believe Sarah to the the two front desk gentlemen to the valet guys. Our guests had a blast and said that the event was outstanding. More than pleased. Thanks everyone
September 5, 2013
Rated 3 out of 5 by RJS666 Rough weekend
The staff on duty were excellent, and deserve a big atta-boy for their efforts. The issue was under-staffing. For instance, the club lounge was un-staffed, and quickly became a mess even when guests tried to clean up after themselves.
The rooms are dated, especially the bathroom. Cracked sinks can easily be replaced; accordian doors can add a lot of space.
September 5, 2012
Rated 3 out of 5 by Divejuice Dissappointed a little.
I will admit it has been a year since I stayed at another Sheraton, this one made me feel a little nickle & dimed. Great Location. Pulled up in front, no valet to greet or render assistance. xtra charge for garage parking. Extra charge for a club suite, speaking of which was very small.
Bathtub stopper broken, grooming mirror loose. I was disappointed.
July 3, 2012
Rated 5 out of 5 by Yp61 10 out of 10
This was our 2nd visit to the hotel and it certainly will not be our last. fantastic hotel in a great location within easy walking distance of everything that portsmouth has to offer.the newly renovated rooms are classically elegant and the beds and bed linens really are the best.on top of all that the staff here are wonderful ,the valets , front desk and restaurant personnel are very friendly and efficient.a special mention to Lucia who cleaned our room she was " service with a smile" all the way.
July 5, 2014