Rated 5 out of 5 by BigBJ Super customer service
Everyone on staff was very courteous and helpful. It was a pleasure to stay there. The Hotel is centrally located to just about everything and is quite comfortable. Met all our needs.
June 24, 2014
Rated 5 out of 5 by CLSF A great place to stay in Pasadena
This was my first visit to the hotel and it was great. I was actually here to attend an wedding and I liked clean comfortable rooms.
July 21, 2014
Rated 5 out of 5 by neeper good stay
the room and staff were very good
August 19, 2014
Rated 4 out of 5 by nevern0784 great hotel
was at the westin pasadena for business - great location, great breakfast (especially the outdoor patio) and the rooms were very comfortable.
July 13, 2014
Rated 5 out of 5 by COlagaray Old Town Pasadena Westin
Love this location for its convenient location. Near 134 and 5 freeways. Next to historic and beautiful city of Pasadena buildings and a short walk to restaurants and coffee shops, etc.
May 12, 2014
Rated 4 out of 5 by Tri99 Good room bad day for hotel.
My guest and I really enjoyed the quality of the bed and quality of sleep. I also took my dog and she enjoyed her comfy bed and large water bowl. We stayed for one evening on the night of the 4th of July and checked out the following day. Unfortunately, the morning we checked out only 1 elevator (out of 3) worked and it took a very, very long time to catch an elevator down. I made 1 trip to take the bags to the car then decided to take stairs up 6 floors to pick up my dog because a crowd had formed by the 1 working elevator. It took 30-45 minutes to finally check-out. Additionally, we had breakfast earlier that day at the hotel restaurant and unfortunately experienced poor service. The waiter we had was in too much of a rush and didn't pay attention; we had to return our runny eggs and he brought us back the same dish minus some staple items that were on the original dish. We had to keep reminding him of our requests which made for a poor experience. Great food --terrible service. I chose Westin because I could take my dog and because a friend highly recommended it. While my experience wasn't perfect I'm willing to give it another chance.
July 8, 2014
Rated 5 out of 5 by Lorcas Wonderful hotel stay
Loved every moment at this beautifully appointed, fabulously friendly, well maintained hotel. Great staff, food, gym, pool, and rooms.
June 30, 2014
Rated 1 out of 5 by Vanillabean HORRIBLE!!!
This was the worst hotel experience! I was treated terribly by the staff, the food was awful and I will NEVER be back!
July 7, 2014
Rated 5 out of 5 by Tallyho1 Must book!
Excellent service and accomadations.
August 7, 2014
Rated 5 out of 5 by RC15 This hotel has great features
My stay met my expectations. The staff was very helpful.
July 28, 2014
Rated 5 out of 5 by RM1206 This hotel has great customer service!
This hotel has great customer service, the staff if always friendly.
July 21, 2014
Rated 5 out of 5 by Tomahawk3103 Outstanding
over all great Hotel. Service was great the smell of white tea made it all better.
July 14, 2014
Rated 3 out of 5 by CATravel Housekeeping
Shower curtain had stale, mildew odor that permeated bathroom. Starbucks to-go coffee cups were not replenished.
June 23, 2014
Rated 5 out of 5 by Pam649 Excellent hotel!
Wonderful staff and comfortable and beautiful hotel.
July 21, 2014
Rated 5 out of 5 by Carlos2222222 Our favorite hotel in Pasadena
We are repeat customers and big fans of Westin Pasadena! We asked for a high floor complementary upgrade and got corner room on eleventh floor (1106 i believe) with nice view of main entrance and pool area which we love. We enjoy drop off our car (valet is around 11 bucks I believe with in and out) and immediately going to hot tub with nice view of Pasadena city hall. .. and then we shower and can walk to old town pasadena and enjoy the attractions there!
Yes we agree with other reviewers that the charge for internet is crazy but this is the best hotel in pasadena as you are close enough to action (old town) without being on major street and the valet parking is really a bargain (it is $55 bucks in Chicago for example!); and we dont think this place is overprice. If you have traveled you realize this isnt that bad a deal for its proximity to everything.
There is a lounge bar area that is cool to hang out as well that we didnt frequent this time around as we came into town to spend time with family
Plus another we love doing is running in morning to rose bowl area for great run around the rose bowl\
Room Tip: Get high floor Run to Rose Bowl area is a treat!
May 10, 2014
Rated 5 out of 5 by HCVaz Just enough goodness
My wife and I had a great experience. Staff was great from check in to check out.
June 30, 2014
Rated 5 out of 5 by Jordan01 Beds are amazing
I typically do not sleep well on the road but this was even better than home.
June 27, 2014
Rated 5 out of 5 by m2m2 Great Hotel
This hotel was great! Very comfortable, responsive staff, good restaurant, and an amazing gym!
May 30, 2014
Rated 5 out of 5 by Cher678 Location, location
exceptional service, very friendly staff, all amenities, great location for business or weekend getaway
May 12, 2014
Rated 3 out of 5 by dankyone Small rooms, typical westin
The place is fair enough, well located and upscale. Standard rooms are very small and upgrades are hard to come by.
March 25, 2014
Rated 5 out of 5 by Bebe14 Comfort and convenient
Nice area and accessible to entire LA area.
July 3, 2014
Rated 5 out of 5 by Tigress13 Always a great stay!
The Westin Pasadena consistently provides excellent accommodations and unmatched guest services.
April 24, 2014
Rated 5 out of 5 by vet22 Great Stay
Staff friendly, helpful and free transportation within 2 miles.
June 10, 2014
Rated 5 out of 5 by droopy Great Time
Very friendly and knowledgeable staff!
June 30, 2014
Rated 1 out of 5 by Guest1 Don't Stay Here! WORST!
Don't Stay Here! WORST! Terrible customer service. STAY AWAY!
March 16, 2012
Rated 4 out of 5 by BobbyK Forgot to mention
New bar is totally boring. Old bar was small and friendly.
May 19, 2013
Rated 3 out of 5 by marc858 Nice... Enough
My friends and I were coming into town from San Diego to attend a concert down the street. I had decided I might as well choose the best hotel in the area (or seems to look like so).
We arrived around 4:30 PM in hopes to find a parking garage. Once we get to the entrance we see a line of cars going out into the main street and realize it was Valet taking up most of the space. Since we needed to be somewhere at a certain time we decided not to wait for Valet to clear up and instead park on the street... (which was not a fun walk while carrying luggage with both hands).
It was a little confusing on how to get to the lobby because the courtyard where the restaurant was seemed like it could have also been the main entrance. Upon checking in I was told we had a one King Bedroom. I told reception I had asked for 2 doubles and he changed it without any hassle. Awesome.
When entering our room, I realized it did not look like how I was expecting it to look on the pictures online.. my fault for judging a place by it's cover. BUT I do have to say it was nice enough. I had only wished there was a fridge so I could put my insulin in (as I am diabetic). The bathroom was nice enough. It seemed like it was an older hotel that put in a little stand and added some new fixtures to make it seem a little more classy. The showerhead was one of those flexible hoses, but attached to a gliding slot on the wall. It made sense to do it that way to adjust for peoples height, but I found it a little pointless of having a flex showerhead at all if you can't move it. I'm sure it was done this way to prevent theft or misuse. The stand under the mirror and above the sink of our restroom was slanting to the right. When I looked closer, it seemed that there was either a leak or a lot of condensation in the wall that the mount had just fallen off behind the wallpaper. Just a little, ehhh...
We were able to do a late check-out at 2PM. Awesome! That gave us a chance to go to the pool the next day. The pool was really nice, except that there were a bunch of kids (not the hotels fault).
Location is great, Parking is meh, Service was good, cleanliness was ALMOST to the standards I was used to in Las Vegas hotels.
I would recommend this place to friends in the future, just as long as they don't have 4.5+ standards.
*I called regarding a $50 charge on my card. After being directed to finance I left a message. Within 30 minutes Annie called back and explained that it was a Hold that would be cleared off my account, since it was used just to reserve my room. Great staff!
April 23, 2013