Rated 5 out of 5 by Clon77 Outstanding combination of excellence, kindness and joy!!!!
The resort is outstanding, however its beauty is enhanced by the wonderful people that work there that make your stay unique. Mr. Alberto Ocariz manages the resort with outstanding excellence: thank you to Guiseppe & Gustavo at the front desk; Herny, Marco, Jose Luis, Tomas, Gaby and Jaime Alejandro wonderful team with their Food and Beverage Great Leader Mr. Jorge at the restaurants. The people at the beach and pool: Miguel, Martin, and the Life Saver Mr. Jesús. Ms. Dora Zamora is a great manager for all the people that clean the rooms: thank you to all of them, specially to Miss Carmen which was so efficient in the process of cleaning. I also want to thank Mr. Abraham at the VIP Guest room. Thanks to all and each one of them our vacations were great. I highly recommend this resort.... is like a small Paradise!!!! May God bless all of you and my deep thank you for making my stay wonderful!!!!
July 3, 2015
Rated 5 out of 5 by buntaha Beautiful Resort, wonderful staff
Amazing facility and resort team. Warm, personal service!!
June 30, 2015
Rated 5 out of 5 by Angie7364 Joaquin and Jorge
The hotel was great, but the best part was the excellent service we received at the Duna pool bar by Joaquin and Jorge who did an absolutely excellent job. They were personable and made the experience at the bar great.
June 28, 2015
Rated 5 out of 5 by ser516 Excellent Staff
The entire staff was outstanding. In particular the pool concierge - Lomeli was so very attentive, friendly and provided truly an outstanding poolside experience.
June 13, 2015
Rated 5 out of 5 by Cwoolcott Family Vacation
Another great experience! This is our fourth year here and it has been fantastic! Lemelio (Pool Concierge) was wonderful; very attentive! Armando and Felipe (Duna) are great. Facility is well maintained.
June 13, 2015
Rated 2 out of 5 by LBMD2015 Not as Expected
Just returned from Westin Laguanamar and stayed one week. Very disappointed in that the Villa room had stained marble counter tops in 3 places, stained couch and carpeting, bathroom shower stall smelled of mildew and to top it of the kitchen sinks plumbing under the counter leaked a major amount of water for 3 days. Called the front desk 3 separate times to have maintenance look at the issue. Each time maintenance came it did little to fix the leak, until the final last visit by maintenance, my husband had to use our flashlight to point out the specific plumbing pipe to the Maintenance Supervisor to get it fixed on the third request. Maintenance and Room Cleaning services need major improvements.
June 7, 2015
Rated 5 out of 5 by NormanMD The Westin Lagunamar Ocean Resort
The Westin Resort is a perfect vacation hotel. It's clean, modern, beautiful; rooms with a view of the ocean; many group activities; great restaurants; customer focused staff.
June 2, 2015
Rated 5 out of 5 by Kansas251 family gathering
What sells this resort is the staff who work there. From Toni as my Concierge through the bellman, these people work hard to make your vacation as easy and fun as possible
June 1, 2015
Rated 5 out of 5 by HSF15 Enjoyable stay at this Westin
This Westin has very three good restaurants that serves great food and first class service staff. Additionally, the views of the water along the beach and poolside were outstanding.
May 29, 2015
Rated 5 out of 5 by Denniswt Great vacation
This resort was very comfortable and clean with a very friendly staff. 6 of us came and all were quite satisfied. The pool was beautiful, and the ocean was good for swimming.
We had a special anniversary dinner on the beach, which was very well done.
The pool bar could have been larger, but it worked out ok.
We would definitely return to this hotel.
May 28, 2015
Rated 4 out of 5 by Ana1234 Payment delayed and refusal of upgrade
We have booked an offer to get 4th night free and room upgrade upon availability. Terms were that payment was to be made at reservation, we agreed and wanted to be like this because USD was going up and our credit card was never charged until the day we left, but USD in december 2014 was lower than in may 2015 and as our credit card is in Euros, we ended up paying more thant expected althoug we called several times to get it done. When we arrived, people at front desk were not that smiliey because they had a though day but that wasn't our fault, and they refused to give me a room upgrade because Villa owners were priority although I am member and I explained that we were in Cancun to get married and that we would have apreciate to have a room upgrade.
May 27, 2015
Rated 5 out of 5 by Amrobakr Great staff
Very nice hotel. Staff are friendly.
May 24, 2015
Rated 5 out of 5 by Shredhead2015 Xcaret
Suggested for families and under 90. River is primary attraction promoted, but great walking and viewing. Looong day... hot afternoon, but staying thru night show is absolutely worthwhile! Expert workers in the park - always there to help/guide. If you like nature and natural settings, it's the best!
May 15, 2015
Rated 5 out of 5 by mustangsusie15 Lagunamar owner
Although we purchased this villa in 2006, this was our first visit to Cancun. We have had safety concerns about traveling to Mexico. Wow...were we impressed!! We felt very safe. Cancun is clean, easy to get around, we took a taxi downtown to Sams Club and Walmart to shop for food, walked to local restaurants. The staff was so friendly, helpful, and great assistance and recommendations by Concierge. We can't wait to come back!!
May 9, 2015
Rated 4 out of 5 by SisterTrip Excellent Stay
My sisters and I enjoyed the Lagunamar once again. The room had a wonderful view, all of the common areas were clean and well maintained. And the service was wonderful. In particular Lomeli, the pool concierge did a fabulous job taking care of us. Thanks!
May 5, 2015
Rated 5 out of 5 by Kathy58 Recent Stay at the Westin Lagunamar
We recently returned from our first stay at the Wedtin Lagunamar. We loved the place. The resort was beautiful and well maintained. Every staff member we met was friendly and went out of their way to assist us, especially Delfina and Omar. All the restaurants on the property served great good and the prices were reasonable. We will definitely be returning for another vacation at this resort
April 26, 2015
Rated 3 out of 5 by SAM1803 Poor Services
Dear Mr. Gonzalez,
I would like to thank you very much for the basket of fruits that you sent me and would like to place on record a few points during my stay in your hotel.
We were three couples staying in your hotel from 20th to 23rd April ,'15 and our room nos were as under:
Room No 1144 - Ashok M Saraf
Room No 1141 - Nandu Gupta
Room No 1151 - Kamal Khandelwal
When we checked in on 20th April we had a very bad experience. The check in was done by Ms. Viridiana and it took her an hour to find our booking. Our booking was for two Studio Rooms and one Suite, however, she gave us three studio rooms. When we told her that we would like to see someone senior, she called one person by the name of Mr. Omar Khuna who was very rude and curt.
The next day, I informed them that the housekeeping in my room was not done and I rang up the Manager on duty, Mr. Ginseuti Seefinoni and spoke to him. It took them at least 45 minutes to clean up the room.
The General Manager of Westin, Mumbai, spoke to someone at your hotel and then Mr. Alberto Ocariz came and met me. He was a Rooms Division Manager. He was very kind & courteous and extended all facilities. He was even kind
enough to give us one additional room and agreed to give all six of us complimentary breakfast, which we really appreciate.
I would like to mention here that our experience of the first two days in your hotel was very bad. It was only when Mr. Alberto came into the picture, did things improve. People like Mr. Alberto should train Mr. Omar and Ms. Viridiana on how to behave with guests. We find that his positive attitude and good behavior can be compared to that of any five star hotel and I feel that you need to take corrective steps with the other staff like Mr. Omar & Ms. Viridiana so that the name of your hotel is not tarnished and guests are not driven away. We are members of SPG and patronize Westin Hotel, Mumbai, India & we certainly did not deserve such sort of treatment.
I would once again like to thank you for the basket of fruits and for all the courtesies extended and we will positively stay in your hotel the next time we are in Cancun.
Ashok M Saraf
April 24, 2015
Rated 3 out of 5 by saulmoreno 2 stars out of five, lost
The first star was lost when we arrived to the complex and nobody helped us with our baggage, with just a poor indication to find the room by ourselves.
The second star was lost when we asked for a benefit as SPG gold members, to have a late checkout. I understand that it depends on availability, but this is the third time it happens. If the hotel cannot or don't want to bring this benefit for true, it would be better to stop offering it.
Aside of these issues our vacations there were quite good. But not five stars worth. Sorry.
April 20, 2015
Rated 5 out of 5 by Nat77 Spectacular
Spectacular! Describes every aspect of Westin Llagunamar Ocean Resort Villas Cancun. Your expectations will be vastly exceeded. Westin people are gracious and personable. They make you feel more than welcome; you become family. Transportation is smooth; upscale shopping is nearby. You will not want to depart.
April 16, 2015
Rated 4 out of 5 by hd12345 One of the Nicer Vacation Ownership Properties
Overall, good place. If you have a family, definitely do not do a studio--as it is one bed and then a fairly uncomfortable hideabed. If staying in a studio, consider just staying in a hotel so you have a second bed. We had a 2 bedroom lockoff most of our stay and it was great. The Westin had some issues figuring out our reservations because we had some on points and some on ownership (be super clear with them of using this option). Pool is amazing. Rooms are above average. Location is A plus across from the mall and far from spring break chaos. In general staff all wanted to be very helpful. Great place with young kids.
April 9, 2015
Rated 5 out of 5 by CaptDan02 The Best Place on Earth
Been vacationing here since 2008 without missing a year. Easy travel from Airport to hotel. Once at the Hotel you are treated like family. The staff go above and beyond to make your stay a pleasant one. The rooms are clean and spacious, we stay in a 1-Bedroom with a full kitchen. All the views from the rooms overlook the beach and the Ocean. This is locatio worth trying if you want to relax, be safe and have yourself a GREAT time.
April 9, 2015
Rated 5 out of 5 by Spaceneedle Perfect for families
We have three kids aged 9, 7, and 2 and spent an amazing six days at the hotel. The pool and beach are spectacular - the pictures on the website really don't do it justice. The hotel has very good, albeit a limited selection of, restaurants, but all the kids really wanted was food by the pool, which was always delivered by friendly staff. Another huge plus was the location of the largest, most modern shopping center in Cancun directly across the street. It gave us some breaks from buffets to try some other restaurants. The concierge was excellent and helped us book tickets to the Dolphinaris/Wet 'N Wild and Captain Hook's pirate cruise - and even helped us find some discounts only locals know about. We've done Disney and LEGOLAND and all three kids voted this their best vacation so far.
April 6, 2015
Rated 5 out of 5 by NeeceyNurse Wonderful week!
The grounds, the staff, the food--all wonderful! The Marketplace was a great, affordable resource--loved the fresh pastries in the morning. Enjoyed the gym faciilties--loved the cleanliness and the cool towels waiting for use after our workout.
The food at the Oceana was outstanding--we dined there 3 times it was so good!
March 30, 2015
Rated 5 out of 5 by MrWilks Another fantastic experience
This was the fourth time in 4 years that we have visited the Westin Lagunamar Resort in February. The accommodations, service, and relaxation have been spectacular every time. And the proximity to restaurants, shopping, golf, and attractions is second to none. We own 1 week every year and, hopefully, we'll be visiting every year for a long time to come!
March 28, 2015
Rated 5 out of 5 by plindsley Spring Break Fun
A great trip at one of our favorite SPG properties. The staff was attentive and friendly and their sense of pride and hospitality really showcased a beautiful and well maintained hotel. I also appreciate the Kids Club and the Fun Team, especially Jose!
Well done. We will be back soon.
March 27, 2015
Rated 5 out of 5 by virtualmedia good stay, will go back
Had a great experience. Our biggest concern was that we'd be there over spring break & might be noisy - but no worries, was very pleasant! The mall is right across the street if you want to try other restaurants or shop - very nice.
March 27, 2015
Rated 5 out of 5 by CCC1 Wonderful vacation
We have stayed at the Lagunamar 4 times over the last several years, most recently in January. Each was an excellent experience.
The check in staff was friendly and welcoming. The ocean view from the room is awesome. We like to relax by the pool. The infinity pool offers a beautiful view. Good poolside service.
Our concierge suggested doing a private guided tour to the Mayan ruins, Tulum, as we have done the guided bus tours which were very good too. The private tour was great and very reasonable.
Love the location, beach on one side and across the street many nice restaurants within easy walking distance. Looking forward to our next visit.
March 21, 2015
Rated 5 out of 5 by azjewelz family time in Cancun
Loved our time at Westin Lagunamar...great trip recommendations, help with restaurants, family pictures... everything was fun and easy--looking forward to coming back!
March 20, 2015
Rated 5 out of 5 by Fitz88 wonderful accomadations
With beautiful pools and the beach just beyond, how can you go wrong? The staff is extremely helpful with no shortage of personnel. You can be as adventurous as you would like or just lay back and relax. Oh and there is excellent dining on site or nearby for most tastes.
March 20, 2015
Rated 5 out of 5 by Qsgv Staff are superb!
The staff are the most attentive, thoughtful, & helpful we have ever encountered. Our villa was kept spotlessly clean. The pool concierge put towels on a lounge chair by a handrail for me (I have a neuro-muscular disorder). The servers at all the restaurants were friendly and accommodating. The view from our villa was beautiful.
March 20, 2015