Rated 4 out of 5 by LondonCityGirl Great location
Great location near shopping, restaurants and Hyde Park. Good recognition of SPG gold with invite to VIP event and room upgrade on arrival and front desk contact was very friendly and accommodating to get us settled in quickly. Rooms are nice with great city views out the bay windows and very bright. While about normal size for London, room is not very big but comfortable enough. Service was good, however as they market themselves as a "luxury hotel", as a frequent traveler globally, I wouldn't say service was quite up to the level of other "luxury hotels". While there the phone system did not work well, i.e. Room Service button didn't go to room service and we had to get transferred around several times. We did mention this to the hotel operator and not sure if there were phone issues during our stay or if it never works well. Upon request, late checkout was granted on our last night which was very helpful.
February 16, 2014
Rated 4 out of 5 by jmbnyc Good but needs improvement
I was given a smoking room despite my profile stating i only stay in non-smoking rooms. Hotel was apologetic but could not fix the situation. They also messed up my breakfast order and then could not fulfill in time for me to make my morning meetings. Finallly, room service erronously dialed my room after midnight waking me up. I have stayed here many times and usually have a much better experience. It should be
February 27, 2012
Rated 5 out of 5 by Cherie55 A wonderful stay in London
The staff were very helpful and friendly all the time. The room was exactly as promised - met all expectations and needs. It was very quiet when in the room - wonderful. The view was exceptional, the location even better, as we were close to the underground station, and used it extensively to travel through out London. When we accessed food and beverage services, service was exceptional. A wonderful hotel!
November 13, 2013
Rated 5 out of 5 by TexasKJD Olympics weekend in London
Wonderful experience the Hotel and Staff were top notch - We dined at 101 and found the tasting menu to be excellent The only reasons I cannot give the facilities 5 stars is that we had some difficulty with getting the internet connection to work (problem was resolved within an hour) and the ice machine on our floor was out of ice so it took staff a little londger than expetced to supply ICE (an American need)
August 13, 2012
Rated 4 out of 5 by Faisal49 An Oasis in the West End of London
We found the Sheraton Park Tower an oasis of tranquility in the heart of Knightsbridge, London. The hotel's location is close to world renowned stores Harrods and Harvey Nichols, as well as the famous brand boutiques. It is also within a few minutes walk of an array of the most popular London restaurants. The service in the hotel is very personal and makes you feel very welcome, almost a home away from home.
August 6, 2013
Rated 4 out of 5 by Luxtraveller Good except for noise from adjacent rooms
Everything about the hotel was good or very good (location, reception staff etc) My only complaint is that for both the rooms my family stayed in (panoramic rooms 1519 and 1620 which are on different floors) both had connecting doors and consequently you could hear virtually everything in the adjoining room. Both rooms are also virtually opposite the lifts so there is some noise from the corridor.
November 4, 2013
Rated 5 out of 5 by Ian28 My stay in December, 2013
When we drove in we were instantly greeted by the Doorman and bellman both of whom we have known for years. We were quickly checked into the room and it was all very pleasant. The rooms are always very pleasant, clean and comfortable. Room service in the morning was promptly served and my business lunch in the bar was enjoyable. Top marks on staff and facilities. Much appreciated. Ian
December 19, 2013
Rated 5 out of 5 by LisaItaly better than before
since the rennovation, it seems the staff is more receptive to our needs. i really have to say that the staff that handled our event was excellent and they were there on hand in every moment to lend a hand and solve little issues. the reception area is lighter and very pleasant. again the staff seemed extremely kind and polite and responded to our every need. better than before, which was variable.
August 1, 2013
Rated 5 out of 5 by ShooShaa I loved everything in the hotel
The room was so nice and I enjoyed the wonderful park view .. I liked the wide desk and the comfortable bed adding to the clean & great bathroom.. It was simply perfect .. Everything was even more than expected..
Adding to all that the location was unbelievable .. I was happy finding myself near Harvey Nichols exactly and about 5 min walking from Harrods also..
I would love to stay there again..
December 20, 2012
Rated 5 out of 5 by Jac76 Stunning Location and Great Service
I have been coming to this property for many years - rooms are always the same, very well organized, feel larger than they are, nice finishes - service has dramatically improved through a change of staff (seems like it) this year. Great convenience of having a US power plug at the desk .Front desk was extremely professional and welcoming both at check-in and out. Location is unbeatable.
October 10, 2013
Rated 5 out of 5 by TravellingDenise2012 Great hotel for a short London visit
Whilst I was only in London for one night I found the hotel to be very comfortable. Room was a good size and had a lovely view of Hyde Park. Decor was was fresh and bright and bed was very comfortable.
Staff we friendly and helpful and the hotel had a very nice breakfast offering.
I would however suggest tea and coffee making facilities in the room, as this would be a lovely addition.
August 27, 2012
Rated 4 out of 5 by Latty63 Our visit
Good room, cleanliness could have been better but attentive staff, incredibly disappointed with breakfast; after waiting nearly 40 mins for breakfast we left still without having breakfast....
The staff were very sincere with their apology. Despite advising at reception on departure the bill was not amended to reflect lack of breakfast.
Good but should have been better for the price.
November 28, 2012
Rated 4 out of 5 by Norb54 Excellent hotel
Stayed Sept. 30- Oct-5th. Wonderful room, 701 with an almost 360 degree view of London. Our Spg gold level membership allowed us to choose from several free amenities and we chose wifi. It is located in the Knightsbridge area, 2 blocks from Harrod's along Knightsbridge Road and less than 1 block from the Knightsbridge Underground station. Staff was very courteous and the concierge staff was extremely helpful. Our room was very tastefully decorated with a circular couch set against the back window that made one feel as if you were in your own living room. If you recoil from paying £7 per cup of coffee, walk one long block south from the front entrance and around the corner and you will find the ubiquitous Starbucks where you can buy 2 12 oz. cups of coffee plus an orange juice for £4.95. That aside, this is a hotel well worth staying at when coming to London. I will stay here again on our next trip to London.
October 6, 2013
Rated 4 out of 5 by Franzie2601 Very nice Stay
My husband and I stayed the previous weekend and we were very happy with the hotel. It would be nice if there would be a little variety in reference to restaurants, but then again you have so many places in close proximity. The breakfast choice was excellent and the staff at the hotel was very attentive and friendly. We will definitely return for our next stay in London.
November 11, 2013
Rated 5 out of 5 by LLHNGS Luxurious panoramic room
We stayed at this hotel for our anniversary, and it was amazing. I am a gold member, so we were upgraded to a room on a high floor with a panoramic window view; we were also given a voucher for a free glass of wine at One-o-One, the restaurant downstairs, which was fabulous (we had the prix-fixe menu, and every course was delicious). The staff were friendly and attentive.
August 27, 2013
Rated 5 out of 5 by Jan05 EXCELLENT EXPERIENCE
We recently stayed at the London Tower Park property and had a wonderful experience the staff was so friendly and helpful. The front desk staff (Mark) went out of his way to accommodate all of our requests along with everyone else, pub staff (Victoria) restaurant and the concierge staff were all excellent. The hotel is in a great location. we would defiantly come back
October 29, 2012
Rated 5 out of 5 by Ossie This Hotel is luxurious; yet not obtrusive.
The Park Tower Hotel, is an amazing amalgam of Luxury, efficiency, good food, personal space, privacy and yet is not obtrusive in anyway. It does sound Impossible to have all this in one, but that has been my experience with this hotel and my last stay was no different.
The efficiency with which the Conciege meets your request sometimes make you wonder if you are the only guest in the hotel. The Hotel also has a great location with all the shops you would want to visit while in London practically at your doorstep. Restaurants abode and all within walking distance; that is if you chose to dine out, otherwise Restuarant 101 has amazing food. Dinner is highly recommended. The Underground is about a hundred meters from the hotel and the Theaters less than a £6 cab ride away. The room comfort is amazing, though best enjoyed with a single rather than a double bed. A beautiful place to stay whether in London for business or for leisure.
December 1, 2013
Rated 5 out of 5 by Des777 Excellent service
This hotel should be a category 7. Top notch location and service. Don't be fooled by the exterior facade. Though it looks old but it is nothing old inside. Lobby and rooms are new and top class. Genuine smiles from the staffs and was always greeted whenever I came into contact with them. Good job. Will definitely make this the hotel to stay whenever I'm in town.
August 7, 2013
Rated 4 out of 5 by Kilpatrick11 Perfect Location in Old London town!
My partner and I love this hotel, great location, well priced (for London) and rooms offer above average amenities for the business traveller.
Service is what you would expect from a bustling Metropolis hotel, other than that not much can be faulted.
Great in room amenities and services, and location a must for the weekend shopper!
January 8, 2014
Rated 4 out of 5 by Japando Friendly Staff
Visited London for a long weekend with my family. Had a fantastic experience at this hotel The staff in general (and specially the front desk ) were super friendly and helpful with our questions and concerns.
Close to the Underground and shops that made my wife and daughter very happy.
February 11, 2014
Rated 5 out of 5 by Finaljea Park Tower
We have been staying at this property for the past 10 years every time we visit London. Service keeps getting better. Tristan and the gang have done an excellent job. Paola was very helpful with accommodating our request. Great remodelling job. We are serious foodies and One O One restaurant at the hotel was the best seafood we ever had.
We'll see you soon.
July 23, 2012
Rated 5 out of 5 by Harishanker Security Deposit through Master Debit Card
I stayed in Park Lane Shearton Hotel, London on 26.9.2012 for one night. At the time of check-in Reception has taken my Master Debit Cards and blocked GBP 75.00 as security.
I checked out on 27.9.12 and was told that blocked amount will be released with in 3 days. But till date security amount has not been released.
Please un-block the amount immediately.
October 19, 2012
Rated 5 out of 5 by lynda3 Exceptional in all ways
My recent weekend at the Park Tower completely exceeded my expectations! The staff and especially Guest Manager, Celeste, were exceptional! They helped me feel like their hotel was "my home away from home"! I also appreciated the updating of the lobby- very bright and warm feeling. I look forward to returning to this property again and again!
October 28, 2013
Rated 3 out of 5 by bizee Decent Hotel
This hotel was a decent place to stay. The locations was wonderful (close to the Tube and within walking distance of shopping, including high-end stores and Harrod's). It's also within walking distance of Buckingham Palace. The neighborhood was clean and felt safe. The staff was nice and helpful. The rooms and facilities were clean.
What made this hotel average for me is that it's kind of shabby on the outside (clearly an older building), and the inside does not have a lot of natural light and is full of wallpaper. There is also a fragrance they pump through the lobby that was off-putting to me (smelled like perfume). I also wasn't a fan of the fact that the fitness center is in the basement (without windows). The bathroom in the room was a little on the small side (typical for European hotels) with materials that seemed a bit dated to me. The room rate was high, but it was a high-end part of the city, so that was somewhat understandable.
July 21, 2013
Rated 5 out of 5 by AOK87 Nice hotel nice location!
Well equipped bathrooms
Very friendly staff
March 19, 2014
Rated 5 out of 5 by Familyof4a First Trip to London with the Family
Upon arrival was instantly upgraded based on family size and SPG status. Staff was outstanding. I am a Platinum member and travel alot all I can say is everything about this hotel was outstanding.
March 2, 2014
Rated 3 out of 5 by Devindra Not satisfactory at all
I had made several complaints - what has really put me off this hotel is that I had left a message with the night Duty Manager Kerry to have the Manager call me re the issues we had - till date no one has bothered to call me or write to me with an explanation of what went wrong with their system. Very unhappy customer!!!
December 10, 2013
Rated 5 out of 5 by HadiF Great service, location and comfort!
Excellent stay with much comfort, clean room, excellent supportive staff!
March 17, 2014
Rated 4 out of 5 by Skibandit Very Decent Luxury Collection Hotel
Though it is listed as a Luxury Collection, the service could use some improvements. We stayed for 3 nights at a competitor's property prior to moving to the Park Tower and received better service and recognition than at this property even though I am a Starwood Platinum guest.
January 12, 2014
Rated 4 out of 5 by cdm1109 Great Location & Service
Have stayed at many hotels in London over the past 10 years and have always wanted to try staying here mainly based on it's central location to many of the places we enjoy going to. It did not disappoint and the staff was very accommodating and friendly. Will definitely consider staying here again when I come back.
July 2, 2012