Rated 3 out of 5 by LoveHawaii227 Too large to be comfortable, too poor a location
Too many long, impersonal, winding corridors, poor beach, constant windy location (as acknowledged by the staff), dirty public areas, shuttle buses too crowded and guests asked to wait, very poor fine dining restaurant. It just doesn't compare to the competition, including the Westin Hotel!
March 22, 2014
Rated 5 out of 5 by Cf1234 Great Vacation Spot
The Westin Maui Villas Resort more than met our expectations for rest and relaxation. The grounds are immaculate...kudos to the hard workers who maintain the gardens. Kudos to the hotel housekeeping staff, the rooms, and hallways are immaculate. The poolside staff is attentive and willing to assist when needed. One suggestion might be to add additional bathrooms adjacent to the pool, or make the two that are there unisex.
March 21, 2014
Rated 2 out of 5 by CaptnBob Worst room in the whole resort
When we checked in the front desk told us we were getting an upgrade to an ocean view room. When we got to the room it was right near the main road and we could see a construction site from our balcony. No ocean view at all plus you could hear the traffic. We asked for another room and they gave us one on the bottom floor near the bbqs. They had to move us again because the refrigerator and dishwater did not work.
March 20, 2014
Rated 5 out of 5 by dandmp Wonderful
This was our first visit to Maui and first stay at a Westin resort. It was wonderful and relaxing. The staff was so friendly and helpful. Rooms were spacious, clean and we had a great view. Just what a hotel villa should be!
March 19, 2014
Rated 4 out of 5 by MGC62 great location, room needs attention
Stayed in room 4300
Disappointed in condition of shower. Extensive black mould on tile grout. certainly not used to this with Westin.
Mini fridge froze food. No directions on fridge as to adjusting temperature.
Pond / fountain directly beneath lanai was very noisy at night (some sort of mechanical hammering).
Great location. pool, beach excellent. staff was great.
March 17, 2014
Rated 5 out of 5 by Soosieque A Beautiful Resort
This was our first time at a Westin Resort and we were not disappointed. We travelled with friends and they were just as impressed. Great accommodations, service, food and weather. All staff were so nice and smiling all the time. We were so impressed we have joined the SPG family.
March 17, 2014
Rated 5 out of 5 by Eww001 Great Time
Four couples traveling to 4 islands in Hawaii & Maui was our last stop. The Westin Villas was an excellent choice. Great rooms & facility. close to Lahaina & wonderful friendly staff.
Thanks for a great 5 days
March 16, 2014
Rated 3 out of 5 by ChuckDallas The resort has some issues
Check in was fine except that the agent assigned a room that didn't exist. It took us and our luggage an hour to finally determine the error and fix.
At check out (at 3:30 pm) there was but 1 lonely agent at the desk. It took 30 minutes to hand the room cards and towel cards to the agent.
The once a week "tidy" house cleaning service arrived at 8:00 am. Which was not convenient. To reschedule one had to call housekeeping.
Trying to reach "service express" on the telephone was frustrating. Generally the line would ring FOREVER without being answered.
March 14, 2014
Rated 5 out of 5 by f14carbo excellent staff
As stated, the staff was excellent. Even small difficulties were quickly corrected by hotel staff. Great attitude.
March 14, 2014
Rated 4 out of 5 by Sharon83 This was a dream vacation!
Beautiful pools and hot tubs and a wonderful breakfast buffet. We were more than comfortable in the spacious room, the bathroom are perfect- would not change a thing. We had a ground floor room which I highly recommend for the perfect vacation. Thanks to all who made it great!!
March 13, 2014
Rated 4 out of 5 by BCBJ Fantastic Maui
Cant really go wrong on Maui. Location is excellent. Staff is great.
March 13, 2014
Rated 5 out of 5 by themom7 Always the best!
We are owners at the Westin Ka'anapali Ocean Resort Villas since 2008, returning every year since for a month or longer stay. Needless to say, we enjoy our stay more every year. The villas are beautiful, enjoy the full kitchen, closeness of the ocean, whales, surf and sand, and the "Garden Tour", plus the convenience of the shuttle service, especially our driver "Tina". This year we celebrated our "60" wedding anniversary here and we were treated royally by everyone, especially Mayling Barbosa and Glenn Casil. and really enjoyed the "owners" party, and chance to meet many people. We have already booked for next year, Life at the Westin KOR is GOOD
March 6, 2014
Rated 5 out of 5 by juliemarie beautiful relaxing surroundings
The rooms are lovely and modern with a taste of Hawaiian. The grounds are gorgeous...and the staff very friendly and helpful.
The beach was amazing...gorgeous golden sand, mellow surf, and really good snorkeling right in front of the hotel! including giant sea turtles every so often.
March 6, 2014
Rated 4 out of 5 by Joeq Outstanding Customer service personel
Ohia FD was more than wonderful to us. She stepped up and made us happy when my wife and I were far from it. Her smile, great attitude, "company attitude" all translated to make us happy and improved our experience for the balance of our trip. This lady MUST become a trainer and share her Aloha spirit with the rest of your team. Seriously, if she were on the mainland I WOULD HIRE HER with no further thought!!
Talk with her soon. Management could learn much from her!!
March 6, 2014
Rated 5 out of 5 by zoemax never a disappointment
4th visit and w/b a fifth!!
March 5, 2014
Rated 5 out of 5 by Pokita Amenities
Loaded with everything you could want
March 5, 2014
Rated 5 out of 5 by Happycamper1000 Great Hotel/Resort
Westin Ka'anapali came highly recommended to us and it did not disappoint. The one room condo exceeded our expectations. Staff went out of their way to be helpful and always had a smile! The facilities were terrific - pools, beach, public areas. Services were great including the shuttle service, pool/beach services, housekeeping, valet. And the restaurants were good and convenient. We had a great stay and will return. Highly recommend.
March 4, 2014
Rated 4 out of 5 by Scubaman Beautiful, Relaxing and Comfortable
The facilities and service received during our stay at the Villas were very good, from check in with Boyd who put us in a very nice room, to the reservation made for us at Momma's Fish House, by our concierge Caroline; thank you both for the service you provided us.
The staff I passed throughout the facility provided directions and were very friendly.
We stayed in 6129, a one bedroom unit in the North facility where it was quite with a beautiful view of gardens right off the patio.
There are play areas for children in the South facility courtyard pool which is right next door. Thanks to Boyd we were in the North area at an inner portion of the facility which gave us less people traffic than an ocean view room or a room located by a pool. It was relaxing & peaceful during our whole stay. The room was spacious especially the bedroom which was very nice.
My only issues were the glass windows between the bedroom and the bathroom; I'm an early riser and turning on the light, lit up the bedroom which didn't make my spouse happy The mattress needed to be turned because it had the usual rut from not being turned. When we turned it; there was little benefit as it hadn't been done in such a long time, if ever. The last item is the toilet isn't secure to the floor (works great) just rocks a little when you initially sit down, needs attention.
I received a massage on the last day from Luis from Columbia, (thank you sir) I only wish that I could of gotten a late check-out to enjoy all the other features of the spa for a longer period of time. The staff in the spa were friendly and pleasant as well.
My only disappointed was that I couldn't take advantage of the offer to purchase a unit because of business opportunities we're currently involved in. We will return to Maui and would hope to become an owner in the future. Please tell Cindy thank you for the presentation.
March 2, 2014
Rated 5 out of 5 by Poppy13 Beautifuf
The place is beautiful, wonderful property. Only on complaint; the parking is near impossible, be sure to ask for the smallest car they have. Spaces are so tight there were nights we could not park and get out of the car an both side, the passenger had to climb over to the driver side to get out.
February 28, 2014
Rated 4 out of 5 by Ecbatana Westin KOR - hit and miss hotel staff
This was our second time staying at this property, a long-time SPG member I was enticed by the lure of promotional package pricing. While you can rent villas based on availability, this is an ownership property so Westin is aggressively working to sell all units - hence the promotion to get us here and try to sell us a unit (or at least one week per year of a unit). According to Westin all that remains is a few resell units. I would have guessed otherwise since this is our second promotional package and several others at the property were there on the same promotion. Doesn't matter, still a great property.
The property is actually two separate hotels. The south property which was first (2003-ish completion) and the north property which was completed around 2006. Important to know which one you are staying in as they are two separate lobbies. My family has stayed in both and find that even the south (older) property is holding up well. In fact, looking back probably liked the south property room better.
Rented units are either studios that can accommodate up to 5 (uncomfortably) or 1-bedroom that could squeeze in 6 if you had to. But honestly, look for accommodations on Maui (other than condo rentals) that will fit a family of 5, there aren't many. If you buy into the Vacation Ownership you will receive the studio + 1-bedroom unit together, making it effectively a 2-bedroom unit that can accommodate 8 or 9.
1. Room has full kitchen and appliances. Newer, clean and in good working order. Tastefully decorated and definitely 4-star+ fit and finish. Also has stacked washer/dryer and a separate dining area that accommodates 6. Bathrooms are quite large along with big showers.
2. If you have stayed at a Westin property before, one of the best features is the Westin Heavenly bed. Very comfortable and able to purchase for yourself if you wish.
My family debated whether we liked the north property pool from our last stay or the south property pool during this stay. North might be a little better, but south has a slide and seems to get more sun. As a guest you may use either during your stay and can decide for yourself. As with many places, families come out early to commandeer lounge chairs that end up rarely used. Happens here like anywhere else but there still seems to be plenty of places to park yourself. Choice locations being more of a challenge. If you like you can rent (at a $40 daily charge) a small 2 lounge chair cabana that are peppered around the property at different locations. Or big spenders may wish to rent a gazebo that is quite a bit larger - not sure the price but certainly north of $100/day.
Easy access to the boardwalk that stretches from Blackrock to the south up past other resorts to the north. A very pleasant walk in the morning or, better yet, evening. It traverses a grassy area that is in between the hotel properties and the beach itself and is one of the nicer features of Ka'anapali resorts.
Only ate at the Ocean Pool Bar and Grill during one of their sunset dinner seatings. Outdoor seating only overlooking the pool and the beach beyond. The fixed price menu is $29 which offers limited, but good, selection and generous portions. With a couple of well-priced drinks and a single kids meal you will be paying near $100 for two adults.
Unfortunately had a run-in with a bartender at the Ocean Pool bar. Don't tolerate bad service (I think his name was Christopher) or allow the bartender to argue with you about how good the drink he made you. It's his responsibility to fix it or replace it, not argue with you.
Would stay here again, in fact probably will, but continue to be shocked that Westin considers this a Category 7 property. One of only two Westin properties in the world that are Category 7, which is usually reserved for St. Regis and Luxury Collection hotels. But this is Maui…
February 19, 2014
Rated 4 out of 5 by Flutie04 Love the ktichen
Kitchenette was great - everything we needed for an extended vacation; only knock was the climate control. it was either really cold or really hot and the air blew right on the bed (woke up with sore throats)
February 19, 2014
Rated 1 out of 5 Watch out - Bait and Switch
My niece was getting married and had a block of rooms for the guests to choose from. Since this was going to be a big vacation for my spouse and me, I opted to spend the money and pick the best room available, an ocean view 1-bedroom. We were excited. When I checked in at 11:00pm, we were tired when the staff handed my key to me. It was room 3106. This was a crappy room. It was on the first floor with a view of the back of a restaurant (The Ocean Pool Bar and Grill). The “Ocean view” was completely blocked by vegetation and the back of the restaurant. The noise from the staff in the back of the restaurant made sitting on the balcony almost unbearable. Talk about a “Bait and Switch”. Only after my niece got involved and a better room became available (3 days) was I offered a better room or stay at a reduced rate ($60/night off). I stayed in the room avoiding the hassle of moving. I really wonder if I had not bitched about the room if “The Westin” would have said or done anything. I seriously doubt it. I was seriously disappointed. The only bright spot was the housekeeping staff, Top notch.
February 18, 2014
Rated 5 out of 5 by EasyGoing1 Outstanding service from arrival to departure
The Westin Ka'anapali Ocean Resort Villas is simply outstanding in its venue, quality of villas and service. One of the best resorts there is on Maui - would very highly recommend it to anyone looking for a relaxing, luxurious resort environment. Spent our 30th wedding anniversary there and it was just perfect. Great for families too with many activities for everyone of all ages. The villas are well furnished, making home away from home really like home, but better.
February 18, 2014
Rated 1 out of 5 by Marbleguy Let Down
To use the word villa is stretching the imagination a little. Time share condos is more like it, service is all a la carte so if you go away for a vacation get ready to spend extra to get the rooms cleaned towels changed etc. Views tend to be more of the highway or parking lot and staff seem uninterested in helping apart from our concierge Caroline, she was very nice. Restaurants leave a lot to be desired and happy hour pool drinks taste very watered down. I'm a SPG Gold and very loyal to the brand but this was a big let down.
February 17, 2014
Rated 5 out of 5 by babyninjamoon Amazing Experience, Amazing Service, Amazing General Manager
SPG continues to impress us, we have been staying for years. This trip was our babymoon. The Westin treated my wife like a queen and created and unforgettable experience for a pregnant lady. We have stayed at dozens of SPG properties and have never met a GM like the one at Westin Villas Maui. She personally made our trip amazing and we hope we can return the favor one day! Incredible experience, beautiful property, fantastic staff all around, and attention to every detail.
February 15, 2014
Rated 3 out of 5 by oregon Disappointment
Much prefer the facility in Phoenix, AZ. Staff, rooms, on site amenities superior to Maui.
February 12, 2014
Rated 5 out of 5 by onetufcookie Wonderful whale season stay!
First time at this property, last visit two years ago at the resort/spa. The Villas are beautiful, the accommodations comfy. We were in a studio with three adults, a bit tight when we were all hanging out but managed to find a space of our own on the lanai when needed. Loved the kitchenette so we didn't have to eat out all the time. Very friendly staff both in the Villas and at the pool/bar areas. Saw whales every day from the beach in front of the property. Would definitely come back!
February 11, 2014
Rated 5 out of 5 by Wayne37 Mr.
You run a first class resort in all categories which is very well maintained and staffed by very friendly well-trained people. If I could offer some suggestions to improve. Your customer experience I would be hard pressed to do so.
February 8, 2014
Rated 5 out of 5 by Ken3 Don't get stuck in island view on the back of building 4
We're owners at WKORV North and decided to stay at the South property on a promotional rate for 5 nights. We knew that it was an "Island View" room, but we had different expectations. All of the "Island Views" in the North property are still facing the water somewhat, however, in the South property half of the Island View rooms face the highway, and the other half face the side of a building. We had expectations of sleeping with our balcony door open and waking to the sounds of maui birds, but instead all we heard was traffic noise so loud that we never opened the door for more than a minute. Also, the Kitchens in the North Studio units have a full size fridge, and in our unit in the South this trip we had a mini fridge. Our first stop after picking up the rental car was at Costco, so we had quite a challenge when we arrived at our room and saw that there was no full size fridge.
If you're expecting better than a hotel room, you won't be disappointed, but if you've stayed in villas in the North property, the South Island Views do not quite measure up.
We asked if we could move, and they attempted to find another room for us but the only other room they had was identical, and in the same building facing the same noisy highway.
The staff was very accommodating. In this instance I blame the original architects for not thinking about these design flaws for this particular building.
The rest of the property is spectacular, the Amenities are great, the staff is great, but they should consider remodeling building 4, maybe moving their sales offices there and using the sales office space as new "island view" villas.
February 4, 2014
Rated 5 out of 5 by D3B2 Beautiful place to vacation
Could not have asked for anything more in this holiday rental. Would definitely recommend it. Only surprise was parking charge at $10.00 a day. We still will be back.
February 4, 2014