Rated 5 out of 5 by Mallorie Amazing Boston Hotel
My boyfriend and I celebrated our anniversary at The Liberty this weekend and were amazed were the history and beauty of the hotel. When we checked in, we were greeted and felt very connected with the front desk agent, Patrick. He answered all the questions we had about the hotel and city. Being a Front desk agent at the Sheraton Springfield hotel, it's very important to me to be comfortable and connected. Our view was amazing and If we come back to the area, we will definitely be staying at this hotel again.
September 18, 2012
Rated 5 out of 5 by Janis Fabulous Hotel
Myself and family have stayed at the Liberty Hotel multiple times over the past few years. All of our stays have been excellent. The hotel is beautiful and the service great. It is in a very convenient location close to public transportation, walking distance to major attractions, and an easy drive to Logan Airport. I particularly appreciated the assistance of Theresa at the front desk during our visit in May. She reserved a wonderful room for us with a complimentary upgrade. What a view from the 15th floor!
June 13, 2012
Rated 5 out of 5 by Boston39 The only place to stay in Boston
The ambiance at the Liberty is really like no other hotel I have stayed at. When arriving to the open air lobby via the escalator, you immediately sense the vibe, which is alive and fun. The staff is top notch, the food and beverage offerings varied and executed flawlessly, and the location is the best in the city. It's the place to stay for a weekend of nightlife fun, or for an extended vacation or work trip. I can't say enough about how hip, comfortable and service focused this place is.
July 30, 2014
Rated 4 out of 5 by TMJ1215 Cost going up, service down
We have stayed at the Liberty a few times because of it's convenient location to our daughter's home. The average cost of a room has gone up, while the service has gone done. The bedding is very uncomfortable. There's nothing "Heavenly" about it. The free waters were not in the room, and neither were clean towels the next night. We had to call the desk to send someone to fix the TV and Saturday night the party seemed to be on the 11th floor. Will reserve with caution and probably avoid weekends after this.
August 26, 2013
Rated 5 out of 5 by WorldTraveler73 Very Unique Hotel
One-of-a-kind experience staying in a former jail - great to experience. Very friendly staff and lots of dining and drinking options onsite (which are very trendy and attract lots of locals too, especially on the weekends). Fun to wonder around and see the various features of the hotel and read about the history of the jail and the reconstruction to a hotel on the information panels throughout the hotel. Should be experienced by everyone at least once. River view rooms are especially nice with great views.
June 28, 2013
Rated 5 out of 5 by EJPE1128 excellent but more front staff needed
I had an incredible stay. I did have to wait a while given there was only one person manning the front desk during check in. This also happened during check out. So my only feedback would be adding another personnel to the front desk
October 24, 2014
Rated 2 out of 5 by NYE2012 NYE 2012 Stay - Excellent party but overall event/venue management a bit flawed
Booked a stay for the 2012 New Years Eve party and had a friend fly in for what we planned to be a special evening. Check-in was great but did not receive Platinum Upgrade and felt that the hotel was a bit overwhelmed with the all the activity for the evening. Upon entering the floor of our quarters during a late afternoon check-in, the hallway was a mess with dishes from the previous evening and cleaning staff still fixing rooms. Party was great and well run but security was a bit pushy and directive immediately after the event was finished. Understand the circumstances but wasn't expecting such forceful demands to "clear the lobby and retreat to our room for the evening". Felt a bit too much like a teen at mom and dad's for the weekend. First time visiting and unlikely to return.
January 4, 2012
Rated 5 out of 5 by kvdblaze Wonderful hotel
My wife and I really enjoyed our stay at this hotel over the 4th of July weekend. Staff were excellent, the location was ideal and we found the amenities to be everything that we needed. We had read previous reviews on another site that had us worried that there would be too much of a party atmosphere in the lobby and bar, but it was just fine. The lower bar had a lot of young people, but there was no noise in our 8th floor room. The lobby bar was wonderful, and we loved the bartender known as "Poppy"!.
July 7, 2013
Rated 4 out of 5 by Albert49 Check In Problems & Loud HVAC
We were on a tight schedule and I was hoping to treat my daughter. Our corner room was not ready at 3 pm. I was offered a non-corner room at 3 pm or the option to come back at 5 PM for the corner room. I opted to come back after 5 pm. When I returned for my room, I was told that it was not available and I would be credited 6,000 starpoints for the inconvenience. Not only was I inconvenienced for 2 hours on a short stay, I have not received the 6000 points yet. Also, the air conditioning was very loud.
July 22, 2013
Rated 3 out of 5 by Jen343 Hotel was nice, but I don't think we'll be back.
The Hotel and staff were really nice and accomodating. Our room was nice, but average. The carpet was very wet in multiple areas from being washed. I had to keep jumping around not to get my feet wet. In the middle of the night we were awakend by the bathroom whose plumbing decided to go haywire at 2am. After 20 mins or so the toilet stopped gurling and the tub stopped making noise, but at that point we were awake. Not sure this was the relaxing evening we had in mind. For the money, I expected more.
November 28, 2012
Rated 1 out of 5 by Rich66 The hotel was a disappointment.
Was not given the room requested. Was moved to the high floor on my third and final night. Lobby is party central for weekend nights. Bouncers at front door did not move to let me into the front door. I was not treated as a quest. Alibi bar is not part of hotel even though is located at the first level. Prices were ridiculous. Hotel mattress had a plastic cover which they removed after the first night. Staff tried to correct the problems however I would not recommend this hotel for a relaxing night.
May 6, 2013
Rated 2 out of 5 by Kcorbett1973 This hotel needs to review their service standards.
When my wife and I arrived at the Liberty Hotel, we were left to unpack our own baggage and bring it upstairs to the reception desk. Meanwhile at least 3 doorman stood around talking about the Bruin's game. During the course of our four day stay, the front door staff had the curtesy to open the front door for us less than 10% of the time. Very disappointing. As a Starwood Platinum guest, I was frankly embarrased to be staying there with my wife. Eventually the blatant lack of service became comical.
June 18, 2013
Rated 4 out of 5 by MMS6 Great Staff! Housekeeping Needs Improvement. Loud Between Rooms
Overalll had a great experience. Theresa at the front desk was probably the best front desk associate I have ever been across and I work in hospitality. Our room was dirty upon check in, it looked like it had been cleaned but maybe the previous guests went back in afterward. The toilet was dirty, soap was unwrapped, and there was a dirty towel on the sink. Also, the water was missing and there was leftover food in the mini bar. Theresa offered us a resolution that was much appreciated. We stayed in the jail rooms and wasn't bothered by the nightlife noise, but the space between the wall and the brick let in the sound from the neighboring room's TV like it was in our own. It was unbearably loud. I think some moulding or caulk would do a lot of good! I like the daily activities, yoga, etc.
August 10, 2013
Rated 2 out of 5 by Mhmh Customer service needs work
This used to be my favourite hotel in Boston. Beautiful rooms and building but this stay the customer service and front desk was subpar. Firstly, the nice extras of champagne on check-in were not offered. More importantly, when my father went through the check out process and tried to pay the incidentals/valet parking on his credit card instead of mine which was the one on file, they would not let him. To avoid the work, they implied to him that everything including the valet was already paid.
July 23, 2013
Rated 5 out of 5 by Tnors Superb Stay!
The Liberty Hotel was a very well appointed hotel with excellent staff and restaurants. Upon arrival a friendly check in and a glass of champagne, a very inviting touch to start out the stay. The restaurants and bars were very good. The 3rd floor catwalk was a great addition for guests. The room and the view were tremendous. Location, location, location. The Red line stop, Charles St. walk to the Boston Park and all of the shops close by to the Liberty Hotel. I will definitely be coming back.
August 2, 2012
Rated 4 out of 5 by Bostonian2 Unique property
While the lobby and concept are unique, the room itself was not particularly outstanding. There were extras available of which we did not avail ourselves, and the lobby was clearly popular on Friday and Saturday evening. I know it's kind of an odd thing to comment on, but the bathroom was lovely and large with separate tub and shower. A closing door rather than a sliding one might have offered a better noise buffer and more privacy, however.
September 2, 2014
Rated 4 out of 5 by 1sttime neat stmosphere
Neat atmosphere. Comfortable room but it showed a lot wear. Info book needed to be updated.
October 28, 2014
Rated 4 out of 5 by Lew1976 Perfect and fun
We really enjoyed The Liberty for its character, comfort, hospitality, and it's "scene". I must say that I was disappointed with the gym situation. I understand that they were renovating but the gym option the offered down the street was subpar for a luxury collection hotel. Additionally they didn't provide transportation to it and it was freezing and raining, I would've expected passes at the equinox and a free ride. Otherwise it was a really fun time. We loved having drinks on the catwalk.
December 1, 2013
Rated 5 out of 5 by anderspt02 Wonderful from start to finish!
Hands down, this was the best SPG property I have stayed at. Upon check in, we were welcomed with champagne and a bonus 1000 SPG points as a thank you for staying with them. They hosted a wonderful SPG member happy hour with complimentary drinks and food. It was a great time to chat with some management at the hotel. Jen and Brian were so nice, helpful and accommodating. This was the only SPG property I have stayed at that does this sort of thing for SGP members.
The hotel itself was beautiful and we could have spent hours just walking around and looking at it. As a remodeled prison, I wasn’t exactly sure what to expect but it well exceeded my expectations. If you like history (and even if you don’t!) you will love it here.
Everyone from check in to check out was a class act. Thank you for a wonderful stay and I will definitely be back!!
August 25, 2014
Rated 4 out of 5 by BizTraveler14 Weekend visit - rude awakening
Such a nice surprise to be met with a glass of champagne upon my arrival! Staff couldn't have been nicer or more helpful. Room very comfortable. Midnight fire alarm was a rude awakening (literally), and while staff apologized, did nothing to make amends for party on 4th floor. Scampo restaurant staff were very rude, had open tables but wouldn't seat us for dinner. Finally placed us a communal table (which was fun) which never filled up. Expected better.Other than that, loved the hotel.
April 7, 2014
Rated 1 out of 5 by WasteOMoney Room 208 Noise/Rude Waitress
Stayed for NYE and attended party. Sitting with friends in Lobby at around 9pm when a waitress told us we had to get out of the non reserved seats. I asked why, (there was no reserve sign on them) she gave no answer as to why and repeated that we had to move. Seemed a larger group wanted to sit together. I was going to complain about it, but decided to let it go. After a couple of days I got more angry on how we where treated especially at a hotel of this stature and the money spent. If she even asked nicely it wouldn't have been a problem, but she didn't. All night and till checkout there was a loud banging just outside the window. Seemed to be caused by the wind rattling something loose on the building. I mentioned to front desk, said they would look into it. Thanks for no sleep!
unHappy New Year
January 3, 2013
Rated 3 out of 5 by ChrisP Not 'Luxary Collection Material'
According to the check in associate, my room was upgraded due to my Platinum status. disappointing upgrade...standard king room with a view of the roof. The gym is pathetic and there isn't a gift shop. At breakfast at Clink, I asked for a small change to my $14 omelet (sub bacon for the feta cheese) and the waiter couldn't do it without charging me for an extra side of bacon...$20 omelet. Not a good experience overall, especially considering the high room rate. Good place for a drink...
April 12, 2013
Rated 4 out of 5 by VistorMarch2013 excellent but some areas could be improved
Unique, excellent hotel but lobby is getting tired. White leather chairs are worn/dirty, brown leather is scratched, carpet is starting to look a little worn (for a place as high end as this). Check in personnel are wonderful, champagne a great touch but at peak time line was long to check in, should have more operational machines/room card to allow more personnel to check in at peak time. Tower part of hotel lacks character (room 308 was the "superior" room I got) and room was small for a superior room. Turndown on night one, no one showed on night two. Compl. water you have to ask for, only one bottle in room. Doormen talk to themselves alot, drink coffee and don't jump at door opening. For hotel price the doors should be attended constantly. I was there for surgery and would have appreciated it.
March 31, 2013
Rated 3 out of 5 by BuddyD Not quite a "luxury" hotel
We loved the entry and checkin - staff was extremely pleasant. Once in our room - it was just ok - stain on bedroom wall - no turn down service - we had showered for a wedding we were attending and would have appreciated new towels for the morning - also staff did not check alarm clock as previous guest must have set it and it went off a 4 am and we couldn't figure how to turn off. Just little things but these make a hotel "luxury" The wedding we attended at your hotel was just lovely.
November 11, 2013
Rated 5 out of 5 by CindyLooHoo Wow - A beautiful hotel from what was a jail
It was amazing to see the transformation from a jail to a luxury hotel. The welcome we received from the time we arrived to the time we departed was terrific! The lobby was great, especially the nightime fashion show (totally unexpected but pleasantly surprised). I would definitely recommend The Liberty Hotel to all. Great experience, welcoming staff and perfect location within Boston (MTA is right across the street). Thanks to everyone at The Liberty for making our stay just PERFECT!
November 10, 2013
Rated 3 out of 5 by jinduk Hotel is beautiful and in good location but...
My sister and I stayed the liberty for 2 days I think the Liberty hotel is beautiful in the very nice neighborhood. However, my experience in the hotel was unpleasant.
1. Hotel's bell boys didn't even say hello or open the door when I enter or exit for 2 days. They put up an umbrella or open the door to other guests but they didn't even look at us. Just one time one of bell boys open the door but it was not for us but for the guest was about entering. We just followed the guest , he had to hold the door.
2. When I checked in, the front -desk lady kept telling her name and saying" if you need anything, just let me know" to the guest before me. I still remember her name because she repeated her name so many time in front of that guest. For me, she didn't bother. The room she described was pretty and nice, but it was next to the elevator. I don't know how it will be nice room if you can hear every footstep and elevator's noise for the whole night. The following day, I changed the room but it was not far away from the elevator either and even worse there was no lounge chair. So, we had to sit on the bed when we talk or drink
3. When I checked out, the other front lady charged me $100 something for the room service which I didn't order. If I didn't ask folio before I leave, it would be charged to my account.
Personally, I believe "you get what you pay for”. Maybe I didn't pay enough to the Liberty since they were award nights. I am very sorry for myself I could not enjoy beautiful lobby, garden and historic heritage.
November 2, 2014
Rated 5 out of 5 by MaryLynn No Prison Break Needed Here
The Liberty Hotel was everything and more then I expected. From the service I received to the unique look and feel of this once prison. The attention to detail to incorporate the history of this building was extraordinary. Loved the Solitary door hangers, the catwalks and the ice bags in the freezer rather then the typical ice machine. Perfect pour for the ice bucket. It's the little things. I will be talking about The Liberty for months to come and would definitely stay again.
July 30, 2012
Rated 5 out of 5 by Kellyd Loved this hotel stay!
We did the Winter Wonderland Package and it was fantastic! It was my first time staying at the hotel and I will definitely go back (been for drinks before and enjoyed that too). The service was attentive and friendly, the room was great, and the view from the 10th floor of the city was excellent! I mentioned to Starwood it was a birthday getaway and the hotel really went out of their way to make it special with champagne and a cupcake in the room! It was just the perfect stay!
January 24, 2013
Rated 4 out of 5 by sparky21 Little dissappointed
When we go to hotel there was a long line to check in. It seemed they did not have enough staff to check in guests.
That night we ordered extra pillows and it took housekeeping 2 hours to deliver.
THe next day we left early and came back around 4:30 and the rooms had not been done yet.
I spoke to to Manager and expressed my disappointment in the services. He was very professional and I walked away feeling I was an iimportant customer.
Hotel is beautiful, restaurants are great
September 18, 2013
Rated 5 out of 5 by JBoat Halloween Bash
Ended up staying at the Liberty on the weekend prior to Halloween to attend their Halloween Bash. The design of the hotel is perfect for these huge parties (I've been to their New Years Eve bash two years in a row and it's a not too miss event). I actually started up the street at another party, but booked a room as soon as I remembered that the Liberty was having their event the same night. The rooms are always immaculate and comfortable, and the Molton Brown bath products are fantastic. I stayed in the re-imagined prison portion of the hotel, which has possibly the best soundproofing ever. With hundreds of guests in the lobby and a different DJ on every floor, I could barely hear a thing in the room. I always make it a point to stay at the Liberty when in Boston, and they have always hit it out of the park.
November 7, 2012