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Rated 4.1 out of 5 by 264 reviewers.
Rated 5 out of 5 by Thoughtful Staff Excellent service and the staff anticipated my needs so that I never had to ask and they never seemed intrusive November 10, 2012
Rated 5 out of 5 by secondhome I consider this hotel as a second home as I have been spending many nights a year at this hotel for the past 6 or 7 years. Service is great and the hotel is located near many of London's great attractions. November 9, 2012
Rated 4 out of 5 by This hotel has great features The Hotel is very good and I will stay there the next time (hope will be available). Quality of the food was very good. The only question was that the room was not upgreated even I'm SPG gold member. November 5, 2012
Rated 5 out of 5 by Excellent staff One of the best hotels I have stayed at. The staff at check in was great. The guest ambassador made sure we had everything and everything was in order November 4, 2012
Rated 5 out of 5 by Lovely hotel in great location Thoroughly enjoyed my stay. Great service from friendly staff. Room was very comfortable with a great view. November 3, 2012
Rated 3 out of 5 by Luxury Collection??? Not up to the usual Luxury Collection standards. The restaurant service was horrible for both breakfast & dinner. Don't believe the 20% discount offered to have dinner was ever taken off the bill. Points have been posted to my account incorrectly. The window didn't shut properly; the TV didn't work the last 2 days we were in house. As a Gold member and as a travel agent I don't feel your hotel lives up to the usual standards of the Luxury collection properties. October 31, 2012
Rated 5 out of 5 by great location; friendly service Stayed here for 10 nights in October 2012. The location is great with Knightsbridge underground station just a 2 minute walk and all the fine shops of Knightsbridge (including harrods) and Sloan Street' or the trails of Hyde Park just a few steps away. Less than 20 minute walk to Buckingham Palace. Without exception staff were courteous and friendly and provided excellent service. Superb buffet breakfast and great 'bar' menu in the Piano Bar. October 29, 2012
Rated 5 out of 5 by EXCELLENT EXPERIENCE We recently stayed at the London Tower Park property and had a wonderful experience the staff was so friendly and helpful. The front desk staff (Mark) went out of his way to accommodate all of our requests along with everyone else, pub staff (Victoria) restaurant and the concierge staff were all excellent. The hotel is in a great location. we would defiantly come back October 29, 2012
Rated 4 out of 5 by SPG recognition You should give more attention to your SPG members.In particular the service Team in the dining room are not fully aware about eg.complimentary breakfast ! October 26, 2012
Rated 5 out of 5 by Long weekend stay Another enjoyable stay at this great location hotel. On the first of 3 mornings service at breakfast was well below par given the fact the room was only half full. Fortunately the next 2 mornings Irene (headwaiter) was back on duty and everything was running as it should. What an asset that girl is. We opted again for the butler service which is worth the extra costs as you get a very attentive and polite guy named Michael. Still waiting for an upgrade to a suite despite being a longstanding regular Goldcard member. October 24, 2012
Rated 5 out of 5 by Great Location, Service and Rooms Short three night stay with my wife on her first trip to London. Service from the front desk, concierge and lounge/restaurant staff was great! Room was clean, spacious and pretty quiet. Like location, near all the sights and amenities. Great experience, would go back when returning to London! October 20, 2012
Rated 5 out of 5 by Security Deposit through Master Debit Card I stayed in Park Lane Shearton Hotel, London on 26.9.2012 for one night. At the time of check-in Reception has taken my Master Debit Cards and blocked GBP 75.00 as security. I checked out on 27.9.12 and was told that blocked amount will be released with in 3 days. But till date security amount has not been released. Please un-block the amount immediately. October 19, 2012
Rated 3 out of 5 by Disappointed Two nights in London...check in was easy. However, toilet did not flush properly, room was stuffy and hot. The next morning, when I received a wake up call that I did NOT order, I called the Concierge. He was responsive and offered to comp my breakfast. What amazed me was that breakfast for two would have been 54 pounds...for a buffet. Sorry, I find this grossly overpriced. And on check out the toilet still did not work properly and the room was still stuffy. I'm disappointed. October 18, 2012
Rated 5 out of 5 by Great and Accommodating Stay in West London Wife and I traveled to London on pleasure, and were treated exceptionally well during our stay. We requested a room on an upper floor in order to get a great view of London, and the staff found an opportunity for this to happen by way of an existing room that needed to be vacated. He offered us drinks in the lounge for the wait and after a bit we looked up and the hostess brought us up to our room, the luggage already there and waiting. Service was exceptional, and the rooms were very nice, albeit a little cramped and awkward due to their round shape and the large luggage we had. October 18, 2012
Rated 5 out of 5 by location, location This hotel is in the perfect location for museums, eating and shopping. The staff was friendly and provided all the necessary answers to make my trip a pleasure. October 17, 2012
Rated 5 out of 5 by This hotel is the answer to a great night's sleep. Wonderful bed, best nights sleep in the month I was gone was while at the Sheraton Park Tower. Staff outstanding in all aspects. Fabulous hot shower. Room extremely comfortable and relaxing. October 16, 2012
Rated 5 out of 5 by Location Location Location Not only is the hotel's location superb but so are its rooms. I love the beds, linens and towels. All very high quality. The work area is well designed with electric plugs of all kinds easily accessable. October 16, 2012
Rated 5 out of 5 by Consistently Excellent Hotel Have been staying at this property for years - consistent exceptional experience. Service is excellent, rooms are very nice, location is perfect and platinum status is recognized. October 13, 2012
Rated 4 out of 5 by Perfect Location Good location with decent new refurbished rooms October 9, 2012
Rated 5 out of 5 by Great choice for London Great size room for a couple; fantastic location; responsive staff; rooms have a spacious feeling due to large and rounded windows; bathroom is great because it has both a bathtub and shower. October 1, 2012
Rated 5 out of 5 by Sheraton park tower hotel london great stay good club sandwich in the bar it was easy to get to shopping and all of my meetings. September 30, 2012
Rated 5 out of 5 by Great location and very nice rooms Hotel is perfectly located. Room was very nice with plush linens and beautiful city views. Staff was very nice and helpful. Only disappointment was size and quality of fitness centre. September 27, 2012
Rated 5 out of 5 by Excellent location The room met every expectation -- location, view and amenities. September 26, 2012
Rated 5 out of 5 by Wonderful Experience Great stay for our anniversary. Wonderful location near the tube, shopping and restaurants. Nice piano bar in the lobby. September 22, 2012
Rated 5 out of 5 by Excellent Suite Superb suite and amazing view. Only weakness is over complicated and limited TV. September 17, 2012
Rated 5 out of 5 by I love Sheraton Park Tower!! Wonderful stay, I love the hotel and the staff, Chiara was very friendly, professional and very happy to assist. She made me feel special. I will come back soon. Thank you for the fantastic experiance. September 7, 2012
Rated 4 out of 5 by Great service! This is the first time I stayed at this hotel, and I was very pleased. The hotel staff were extremely solicitous to my needs, and always tried to meet them. The duty managers, Kara? and Mark changed my room to a higher floor on request, and it was Definitely better on the higher floor. I would like to particulary note the Concierge service, which was also GREAT. I sent a number of documents to print, and while this did not seem to be a standard request for that hotel (seemed like mostly leisure travelers, not business) I was pleased at the prompt service, and impressed by the follow-up from the Concierge to make sure that the right documents were printed and delivered to my room. I noted that the room service deliveries for my room were from older, experienced staff, and was pleased at their friendly and cheerful demeanor, even when only delivering pots of coffee rather than full meals. Finally, I did think the showers in the bathrooms were a bit tight, and I cannot imagine how a larger person would fit in them. Overall, I would definitely stay at this hotel again. September 6, 2012
Rated 2 out of 5 by August 2012 Charged 20£ item from a minibar for the second room that was not consumed by my colleague, again automatic charge for UNICEEF, no Gold Member upgrade even considered. This stay was well below usual standards for this hotel September 2, 2012
Rated 2 out of 5 by Expectation I have stayed in many Sheraton hotels around the world and this one was lacking in some of the most important expectations. It did not have a club lounge and there was no swimming pool. For the price, this hotel does not deliver. August 30, 2012
Rated 5 out of 5 by Great hotel for a short London visit Whilst I was only in London for one night I found the hotel to be very comfortable. Room was a good size and had a lovely view of Hyde Park. Decor was was fresh and bright and bed was very comfortable. Staff we friendly and helpful and the hotel had a very nice breakfast offering. I would however suggest tea and coffee making facilities in the room, as this would be a lovely addition. August 27, 2012
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