Rated 4 out of 5 by vtvt wait at counter
The line to check in was more than 30 minutes long. You need to have more people at reception on busy days.
And, we got upgraded but the upgraded room didn't seem much nicer than other rooms.
We asked to get our regular room and not get upgraded, because the upgraded room was going to take 30 minutes, but they said we couldn't stay in the other room because there were none.
Be honest from the start.
December 2, 2013
Rated 4 out of 5 by Lew1976 Perfect and fun
We really enjoyed The Liberty for its character, comfort, hospitality, and it's "scene". I must say that I was disappointed with the gym situation. I understand that they were renovating but the gym option the offered down the street was subpar for a luxury collection hotel. Additionally they didn't provide transportation to it and it was freezing and raining, I would've expected passes at the equinox and a free ride. Otherwise it was a really fun time. We loved having drinks on the catwalk.
December 1, 2013
Rated 1 out of 5 by ccg1331 Wont Come Back
Our recent stay was most disappointing 11/22-11/23/13. First when we arrived we found there was leftover chinese food in the fridge from the previous guest which was quite smelly but we took care of it, as it must have been an oversight. The room wasnt the same same luxury experience we had earlier this year, for example there were stains in the carpet and a iron burn that you would tyically see in a motel. We had to sleep with the light on becaue we couldnt find the switch to turn it off, turns out the knob was broken off and was just a metal peice. The shower leaked outside the glass door from the bottom to the top becuase the pressure was so hard. Our toilet constanly ran and we had two knocks on our door at 9 and 11 to see if we were still there becasue they wanted to clean our room, we felt rushed out before our 12 check out. This was such a let down compaired to our first stay which was perfect, its sad to have say this was a major disappointment. We also never received a response from the hotel to make this right, we will never stay there again.
November 26, 2013
Rated 5 out of 5 by Sue56 Very Eclectic
The hotel was real beautiful. The decor is eclectic, which I love, the jail motif was amazing and the room was very comfortable and super clean!
November 25, 2013
Rated 5 out of 5 by KellyWDC Very nice
Beautiful hotel, comfortable room, and excellent location, especially if you're visiting the hospital. My only request is that the morning coffee be left out a bit later than 9:30 - not everyone staying there has to be on their way to work early in the morning. 10am, or even 11am (is that pushing my luck?), would be great!
November 23, 2013
Rated 5 out of 5 by mz55 Great Meeting
The Liberty Hotel was a wonderful place to hold a meeting, the facilities were fantastic, and the staff quite friendly and the food options tremendous. A pleasant surprise was the ability to walk downtown and to local attractions.
November 21, 2013
Rated 5 out of 5 by DB84 Super accomodating for patients at MGH!
The staff at the Liberty is tremendous and really go the extra mile when we're there with our daughter for her care at MGH. They are over-the-top compassionate and accomodating during the difficult times of having a loved one in the hospital.
November 19, 2013
Rated 5 out of 5 by Nuno This Hotel is excellent!
I was not completely satisfied with my room 1501, because the closet was small, only one door, and the shower was not separated from the bathtub, the water stream coming out from the shower was very week and it took a long time to take a shower. Aside of those little inconveniants our stay was as good as has always been since we started visiting The Liberty Hotel.
November 18, 2013
Rated 5 out of 5 by hollybenard Awesome
Hotel staff was accomodating, facilities went above my expectation. Room was immaculately clean, and the hotel lobby was absolutely stunning. Amazing place!!
November 18, 2013
Rated 4 out of 5 by ee978 Good business or historical hotel
Nice hotel that appears to be business friendly and it's located right on the red line which is helpful because the wait for cabs in the morning can be quite long. The gym is just OK and is quite small. Other than that a great hotel with local flavor.
November 17, 2013
Rated 4 out of 5 by LDMassachusetts It's all about the lobby!
WOW! Just: WOW! The lobby is AMAZING! The designers did a fantastic job transforming the jail into a luxury lobby. I loved it. Unfortunately, beyond the lobby, I wouldn't call the Liberty a "luxury" hotel. My disappointment started at the valet (not enough staff to move cars through a small driveway). Next, the room was a major disappointment. It was bland with limited lighting, next-to-no surface space for stuff and a view of the Mass Eye & Ear ER entrance. There wasn't anything wrong with the room; it just didn't rise to the level of luxury (or even premium). The bathroom WAS super nice with nice amenities (except for the cheap hair drier). The restaurants were interesting: Food was fantastic, but all the hard surfaces of the jail made noise levels unbearable. I will be back to have a drink in the lobby; but will sleep somewhere else the next time I'm staying in Boston.
November 17, 2013
Rated 4 out of 5 by DavyP A hotel and relaxed night club in one
My wife and I made a very last minute reservation at The Liberty and had no idea what we were in for. The front entrance was a scene, but taking the escalator up into the extraordinary lobby filled with people, energy and the fruits of a great renovation of a really unusual building (former prison) was spectacular. The staff then continued to make our stay there as enjoyable and engaging as we felt on our arrival. Thoroughly enjoyed our stay and hope to be back.
November 11, 2013
Rated 5 out of 5 by PEGirl70 A unique vacation experience awaits you !!!
We truly had a wonderful stay at the Liberty Hotel. We dined in Scampos and had a delicious pasta dinner. The most outstanding piece of our visit was the hospitality of the service staff.
November 11, 2013
Rated 1 out of 5 by SooperDoc Pretentious With Mediocre Service
The hotel is a great property that is pushing a luxury hotel that is a club. I think the idea could work, but the Libery's execution is flawed. Having a club at the entrance of the hotel is a poor idea. While it is entertaining to walk into, it creates a mass of logistical and potentially legal problems. Having cars pull up to where the club entrance is creates an unsafe environment. Walking into the hotel lobby through two "clubs" is interesting, but as someone checking into the hotel and expecting to have a more relaxed atmosphere, the concept fails miserably. If the entrance was seperated from the "club" entrance perhaps the concept would work better.
In addition to this design flaw, the staff are rather pretentious and generally unhelpful. The restaurant service was slow, the Valet brought up the wrong car and also argued with me when I arrived. The front desk was reasonable.
I was very surprised at the lack of service and attention to detail at the hotel and think that by including the "clubs", the hotel makes it very difficult to enjoy the experience.
I would not recommend this hotel to anyone and would suggest that there are plenty of better options in Boston to stay at.
November 11, 2013
Rated 3 out of 5 by BuddyD Not quite a "luxury" hotel
We loved the entry and checkin - staff was extremely pleasant. Once in our room - it was just ok - stain on bedroom wall - no turn down service - we had showered for a wedding we were attending and would have appreciated new towels for the morning - also staff did not check alarm clock as previous guest must have set it and it went off a 4 am and we couldn't figure how to turn off. Just little things but these make a hotel "luxury" The wedding we attended at your hotel was just lovely.
November 11, 2013
Rated 5 out of 5 by DawnM Made my birthday special
I used points for our stay. I am a platinum member and requested special attention/ an upgrade for my birthday. I was wonderfully accommodated with a suite, and Thomas who checked us in was delightful and must have wished me a happy birthday 5 times! I felt special and appreciated as a platinum member. The hotel is beautiful and staff exceptional. Keep up the good work. Dawn
November 11, 2013
Rated 5 out of 5 by Honzees15 Awesome Everything!!
What a great hotel! We were treated throughout our stay like royalty! Room was great, atmosphere was wonderful!! Every staff member was friendly and went out of their way to make our stay a great one! Will recommend this hotel to everyone! Perfect location also!!! Thank you….wish we could have stayed longer!
November 10, 2013
Rated 5 out of 5 by CindyLooHoo Wow - A beautiful hotel from what was a jail
It was amazing to see the transformation from a jail to a luxury hotel. The welcome we received from the time we arrived to the time we departed was terrific! The lobby was great, especially the nightime fashion show (totally unexpected but pleasantly surprised). I would definitely recommend The Liberty Hotel to all. Great experience, welcoming staff and perfect location within Boston (MTA is right across the street). Thanks to everyone at The Liberty for making our stay just PERFECT!
November 10, 2013
Rated 5 out of 5 by snickers1 excellent quality hotel
My family and I came for 3 nights to enjoy the city and were thrilled with the hotel as well. It was unique having being transformed into a luxury hotel from a prison in the 1990's. very convenient area as well Excellent service would definitely come back
November 10, 2013
Rated 5 out of 5 by Bubba78 Unusual and exciting Hotel
An outstanding and unique experience! Loved it.
November 7, 2013
Rated 5 out of 5 by RoadWarrior50 Outstanding Hotel
The Liberty met all of my expectations. A great stay. A great Staff. A great location.
November 4, 2013
Rated 2 out of 5 by tp53 SPG platinum does not mean anything to this hotel
The liberty hotel is a great place for a drink or to meet friends or to just hang out in the beautiful lobby. But the hotel rooms (for a luxury hotel) are not up to snuff. As a platinum member I was not upgraded (at all!) and put in a room with a wonderful view of the back of a building. When I mentioned this to the staff they sort of shrugged and told me there wasnt anything they could do about it. I had to wait twice at check in counter (as there wasnt anyone around) and I was not at all satisfied with the value for money.
October 30, 2013
Rated 5 out of 5 by Taffy2013 great location
We were easily able to get around Boston and Cambridge by foot. The concierges were very helpful in giving us directions for travel by car.
October 28, 2013
Rated 1 out of 5 by Adam13 Hotel needs Spring Cleaning!
I stayed at this hotel and had to move the bed to find out why my son and I were having such dramatic reactions and found dust build-up that had been there for months along with dirty tissues. View from window was a building about 20 feet away, there is no view on this side of Hotel. After speaking to Front Desk they had no ability to do anything as they had no other rooms available. There is a club that takes place in the lobby, beware of loud music! Had to move hotels after just 6 hours, many better choices in Boston.
October 27, 2013
Rated 3 out of 5 by Redthumb Disappointing service at Liberty hotel
The service was disappointing at best. The people at the check-in desk were not knowledgeable enough. I arrived early and had called the day before to indicate that I woudl be early. I was told that my room was not ready at 1:30 which was understandable. When I went back at 4:30, the staff asked if I had been called. I said I had not and they said my room must not be ready. I said it was past check-in time and I wanted to talk to a manager. When they went back to find manager, they returned saying the room was ready.
Bell man never appeared. Apparently there are no bellmen before 7am, but no one said that when i called for one.
October 26, 2013
Rated 1 out of 5 by Bothered The hotel should know better ....
The hotel plays EXTREMELY LOUD music on Thursday, Friday, and Saturday nights from 10 pm to 2 am. To give us the Charles Harrington Suite (Room 332) without telling us that we would not be able to sleep until after 2 am is COMPLETELY UNACCEPTABLE. Fortunately, we were able to move to the Tower Guest Rooms but how anyone can assume that any of the rooms within earshot of the lobby music is a suitable room is unfathomable.
This hotel needs to NOT give these rooms to those wanting to go to bed at a decent hour!!!
We will never stay here again unless we request the Tower Guest rooms. iT WAS SUCH A DISAPPOINTMENT!.
What a royal nightmare! THIS IS NOT STARWOOD QUALITY AND NEEDS TO BE INVESTIGATED INTERNALLY ... I EVEN ASKED STAFF TO COME AND LISTEN TO THE MUSIC COMING THROUGH THE WALLS INTO OUR ROOM.
October 26, 2013
Rated 3 out of 5 by bleepbloop Cleanliness/facilities are underwhelming, unfriendly staff
Arrived in my room to a broken television, and it took staff nearly a half an hour to move me because they "couldn't find a technician" to fix the TV. Arrived in my next room and had dirty towels strewn across the room and a used bathroom. Underwhelming. The hotel lobby is nice, but staff are somewhat unaccommodating (particularly at restaurants).
October 21, 2013
Rated 4 out of 5 by weloveboston Service is not as great as in the past
We've stayed at the Liberty many times. We've loved the location, decor, and relaxing at the beautiful bar in the vault ceiling lobby. However, for the past few stays, the service in the lobby bar was poor--it's very hard to get servers to come over even during quiet afternoons. After waiting for 15 minutes for a server to come over (she kept disappearing for long periods) we asked a manager if she could take our order, and she was quite irritated with us. For our most recent stay, we were told that there was only one room left, an upgraded delux room available for $500. We were disappointed to find that the room was not what we expected based on our past stays. We dont mind paying the price for a nice room, but we felt mislead. We could have booked at one of the many other hotels in Boston. When we expressed that to the desk clerk the next day, she appeared unable to understand that we would have liked to have had a fairer description of the room. We didnt want any financial gain, we wanted to express that the booking could have been done better. Her response was defensive. We felt like it is such a privilege to stay at the Liberty, we were outrageous to voice a concern. I am not sure that we will book here again for a long time.
October 15, 2013
Rated 4 out of 5 by dampy57 no room service
My room was not serviced after my second of 3 nights in the room. I checked out after my 3rd night.
October 12, 2013
Rated 5 out of 5 by Rose99 Another enchanting stay at the Liberty Boston
I treated my cousin and her husband along with myself and husband to a night at my favorite hotel. As usual the staff and Liberty were top notch. They were stunned at the beauty of the hotel lobby. We enjoyed another fabulous meal at Scampo as well. Hats off to the Liberty!
October 10, 2013