Rated 4 out of 5 by KB228 Beautiful Property in Convenient Location
This hotel is worth staying at simply for the architecture and ambience. It is conveniently located right by the red line and is walking distance to the Esplanade. In the past, I have experienced superior customer service. I was not as impressed with the hotel side of operations during my last stay because of numerous issues that had to be resolved during my stay. (Some of which were never resolved.)
We spent a significant amount of time at the bars and restaurants in the hotel. Schuyler and Justin are superb bartenders and were genuinely nice to us during our stay. They created cocktails to suit our tastes and remembered our names from the first day. It was an absolute pleasure to be served by them and their excellent customer service is likely why I overlooked a majority of the issues we had on the hotel side of the house.
This gorgeous property is absolutely worth visiting. I believe there must have been a change in management recently as I have stayed at this property multiple times over the years and this is the first time they disappointed me.
If you stay at this property, make sure to have drinks at the lobby bar and get reservations at Scampo. DELICIOUS!
April 8, 2014
Rated 2 out of 5 by dick57 Room Selection
As a platiummember,I was upgraded to a hadicapped room. DO NOT PLACE IN A HADICAPPED ROOM AGAIN. Put something in my profile.
November 23, 2012
Rated 5 out of 5 by FredLA Great convenient hotel
I stay at the Liberty whenever I'm in Boston and have never been disappointed. The staff is very engaging and accommodating.
August 27, 2013
Rated 4 out of 5 by Lewey Unsatisfied
We picked the Liberty because we primarily wanted an upper end hotel in the Beacon Hill area to stay for our anniversary. The hotel was recommended to us by some friends. We found the Liberty to be a very nice hotel and we were impressed by how clean the rooms were kept. There were a few things though that we found unsatisfying. We upgraded and paid for a city view. What we got was an obstructed view of the city that could only be seen above the roof of the hotel's other multi floor wing. When we made the reservation we assumed we’d be looking out the window and seeing a full city view. This wasn't the case. I think it was a little misleading. The fan in the bathroom didn't seem to work and most importantly we were awakened at 5:30 in the morning by the fire alarm. We went down to the lobby only to find out that we could go back upstairs. We were told by the staff that something in the kitchen had set the alarm off. So much for sleeping in on Saturday morning. I emailed the hotel’s GM and to date haven’t received a response. I realize things can happen but this is all stuff one would expect to find at a lower end chain hotel. We were expecting a little more.
October 7, 2012
Rated 1 out of 5 by jwericks4444 Underwhelmed
I've been staying at the Liberty for a couple years and I have to admit the standard of service keeps getting worse and worse. Two cases in point. First, the internet was extremely spotty during not only my most recent stay but also the last time I had stayed there. I tried to use both the complementary service as well as the paid service and both were very slow on multiple devices that I used. I had called Services and they mentioned that they were switching to a new wi-fi network and to "keep trying". Really? You need to do more than that.
Second, i realize it is a perk but one of the nice things about the Luxury Collection is the complementary shoe shine. On my last stay there, I had called Services the night before and asked to please pick up my shoes. They indicated that they would pick it right up. However, in the morning, the shoes were there, still dirty. Not a huge issue, just surprised.
Both of these things are minor issues but they seem to be a sign that the Liberty is slipping somewhat. There is a premium to stay there and for me these types of services are worth the premium. If not, there are many other Starwood properties in Boston to choose from.
February 27, 2014
Rated 3 out of 5 by Ed01 Below Par
My room was not the cleaniest in particular there was a urine stain on the toilet. Also, I never recieved my wake up call.
August 13, 2013
Rated 5 out of 5 by Nealc Great location!
We were at this property for a company Christmas Party. Although we only stayed on night, we had a wonderful experience!
December 9, 2013
Rated 4 out of 5 by cazman85 My favorite place to Stay in Boston
The Liberty remains a favorite in downtown Boston, despite inconsistencies now that the hotel is part of Starwood system
October 29, 2012
Rated 5 out of 5 by MGHadmission Excellent hotel
Brandt was particularly empathic and kind when I told him my husband was a patient at MGH. He is very customer focused.
January 16, 2013
Rated 5 out of 5 by Cakebaker Dr.
Beautiful hotel, greeted at check in with a glass of champagne. Room elegant and comfortable. Really enjoyed our stay!
February 5, 2013
Rated 4 out of 5 by AJSHBS A little glitch
There should have been some compensation (free breakfast?) for the fire drill we all had to endure Satruday night
October 8, 2013
Rated 5 out of 5 by Jackie2121 This hotel is great for a getaway from your busy life.
Great Hotel-Best fun-Great location.
July 7, 2014
Rated 5 out of 5 by happ1123 DOWGRADED
Ever since I got downgraded from SPG Gold to PREFERRED I've lost a lot of my enthusiasm for the hotel.
April 16, 2014
Rated 4 out of 5 by MeetingPlanner123 Awesome Hotel and Location
The Liberty is a splendid property in the Beacon Hill neighborhood steps away from the Charles River esplanade.
August 1, 2013
Rated 5 out of 5 by vcaron Weekend in Boston
My boyfriend and I needed an escape, the Liberty was PERFECT: Location, comfort and amenities. We will be back.
November 6, 2012
Rated 5 out of 5 by Alice56 The hotel was terrific
Everything was great, the room, in room service, the restaurants, meetings rooms and staff. I enjoyed my stay.
May 24, 2013
Rated 5 out of 5 by dins Boston Jan13
Wonderful setting - the old prison is used as an interesting backdrop to a vert modern and comfortable hotel.
January 8, 2013
Rated 5 out of 5 by FirstTime7 Outstanding Hotel
Booked this hotel last minute as part of a trip south. Was very impressed with the theme, staff and service.
September 17, 2012
Rated 5 out of 5 by Bear9265 Trip to Boston
The Hotel was beatiful, the service was wonderful, but the bed was not as comfortable as I would have liked.
August 29, 2012
Rated 4 out of 5 by Dan33 no maid service
it took 4 attempts, including two live requests at the front desk, to get the room cleaned on our first day.
February 25, 2013
Rated 5 out of 5 by SuzyB The Hotel Is Unique
Loved the ambiance and beds were so comfy!
The idea of the old jail was such a draw too....
Classy and hip
August 23, 2012
Rated 5 out of 5 by happ1123 Back Again
Another flawless (check-in, room, breakfast, check-out and highway directions) visit to The Liberty Hotel.
February 27, 2013
Rated 5 out of 5 by mjmm gorgeous experience
my favorite touch: the two bottles of water in the car when the staff brought it around for the trip home
September 19, 2012
Rated 5 out of 5 by Gianni Great lobby, restaurants and bar.
Had a great time. Hotel was centrally located to what we wanted to see. The view of the city was awesome.
May 18, 2013
Rated 5 out of 5 by JosephC The hotel is convenient
The hotel is convenient to the medical facilities in Massachusetts and they accommodate you wonderfully!
September 5, 2013
Rated 5 out of 5 by Kshoe This Hotel has a great atmosphere and Fantastic Restaurants
Hotel atmosphere was open and relaxed with bar accommodations and comfortable seating and great service.
April 13, 2013
Rated 1 out of 5 by PhillyGirl2012 Hotel was great
Very friendly staff, beautiful hotel and very good food. The free in room internet was nice added bonus!
August 5, 2012
Rated 3 out of 5 by Renee36 great location, beautiful hotel
great views. room could have been cleaner. spacious. walls very thin, be prepared to her your neighbors.
June 2, 2013
Rated 5 out of 5 by Trevor Great hotel
Great hotel, Great location Great Amenties and most important excellent staff. I will stay there again!
June 20, 2012
Rated 5 out of 5 by Adi277 Hotel has great staff
Everyone is incredibly helpful, especially Jill and Taylor
June 13, 2014