Rated 5 out of 5 by DaveCt Stayed 2 days for New Year's Eve 12/30-1/1/2014
My wife and I went to the Liberty for 2 nights after seeing Prince at Mohegan Sun Casino in Connecticut. When we arrived the valet took our car and luggage without a problem. We went to the lobby to check in and the staff were helpful and friendly offering us 2 glasses of Champagne, we sat in the lobby while our luggage was placed in our room. The atmosphere was relaxing and comfortable. The staff responded professionally to our requests when we checked in. We want to especially thank Danielle for bringing our Champagne to us, she was willing to talk with us , my wife and I are both over 60 ( in a room of younger people though we are not "old 60") . She made us feel comfortable before the NYE party and during. She is an asset to your team while giving excellent customer service. We look forward to joining you next New Years and during the summer.
January 1, 2014
Rated 5 out of 5 by Henry82 Interesting hotel, nice location
The hotel is historic and at nice location. The rooms were nice with good amenities. The hotel staff was nice too. They did early check-in for me, so it was really helpful for me.
The only thing, I can think is -- the restaurant needs good food options. It was ok, but having more and better options would just add the glory. Anyways, you can find nice restaurant in near proximity, just in case.
August 25, 2014
Rated 4 out of 5 by Sbfam5 Sbfam5
This hotel is very historic and beautiful with amazing views. Unfortunately, the renovation did not include soundproofing and even on the second highest floor, the freeway and ambulance noise was disturbing. The staff was great and upgraded our room to a beautiful corner with views, but I would wonder if that is because the room is never booked due to noise
September 15, 2014
Rated 5 out of 5 by Nate64 Customer Service was Phenomenal, Theresa made the stay!
I reserved two rooms for my family due to my wife's recent Grad school graduation. I wanted to make sure it was a special experience for my wife and her family. Theresa was extremely helpful on the phone letting me know where she could guarantee the rooms to be when I checked in. However, the level of service I received upon check-in was truly phenomenal. Knowing my goals, she was able to further upgrade me to a fabulous suite near the top floor and upgraded the other room to a have a great view on a very high floor as well. She then helped make the moment perfect, by sending up the gifts I brought after the family had settled in for a few minutes, making for a grand moment when the staff arrived with them. Theresa made our stay perfect and truly understands guest service. Her outstanding performance should be recognized as the standard for Hotel Service. Thank You Theresa!
May 29, 2012
Rated 5 out of 5 by RafKam Very Nice Stay
I only stayed for a Sunday night, and it was too short a stay to savour this great property! From the champagne (or should I say cava?) served at check-in to the small(ish) but very well appointed room, lovely bathroom with high quality robe and Molton Brown toiletries, this is a top-notch and unique property. I received an upgrade to a room with Charles River views and city and it was truly great.
The Liberty is a destination in itself: with the bussing lobby bar, Alibi bar/club and wonderful food and atmosphere at Scampo, you almost don't feel like going out. Yet, the area itself is very nice and very convenient. Breakfast at Clink was very good, although lunch was quite disappointing.
A very well stocked minibar and probably the fastest wired internet I've ever seen in a hotel completed the stay.
Will definitely stay here again, and next time for a few nights rather than just the one.
June 8, 2012
Rated 5 out of 5 by DQuirk This hotel does everything to meet expectations
We stayed for two nights at the Liberty Hotel for a wedding. The Hotel was breath taking, the rooms definitely met our expectations. The wedding was incredible. Can't say enough about the hotel. After we left I got an email that they found my wallet. So nice to have such honest people. They offered to mail it so I dont have to find time to go to Boston. Again meeting all expectations and some.
January 7, 2014
Rated 5 out of 5 by Brooke01 This was a vacation breakout!
As a Platinum SPG member, this property is one of the more unique & dynamic. The room, architecture, hospitality and food options exceeded expectations. The rooms director even hosted a Friday happy hour for all SPG members with a wonderful spread & beverages. Thomas at the front desk, Patrick with transportation, Mo at valet Job all went above & beyond. Well done by all-
July 20, 2014
Rated 4 out of 5 by Joe12345678 Nice hotel but service quality needs to be improved in high season
The suite is absolutely wonderful. It overlooks Charles river with a beautiful panoramic view. No matter grand deluxe or deluxe is so so and does not worth the price/points. Only continental breakfast is available for platinum members. It includes very few things. However, if you want to add other dishes, they will not be very expensive.
September 2, 2014
Rated 5 out of 5 by TheBradys Best in Boston
I live just north of Boston, so I know the hotels in town quite well. If you're looking for a fun place to stay with the most lively lobby in Boston, you've found it. Way better than the W Boston (sorry guys). Alibi and the lobby are always a blast on the weekends. And, if you're lucky enough to have Calvin check you in, you'll feel like a VIP the moment you walk in the door.
November 22, 2011
Rated 5 out of 5 by DeeBee4 Captured by Luxury
First impression was locked up tight with arresting lobby entrance.
Warmly welcomed with a glass of champagne, while hearing about fascinating history of this jail house turned into beautiful luxury hotel.
Escape to Scampo's , Lydia Shire Rest. , definitely not our last meal here, Alibi for a pre dinner cocktail is not to be missed.
Can't wait to return.
June 3, 2014
Rated 5 out of 5 by LLbNYC Historic building with "W' vibe
Loved our stay at this unique property. Our initial room was too noisy, but we were upgraded to much better room. Staff was extremely helpful in every way. Linens are high quality , and we enjoyed the Molton Brown products. Room impeccably clean. Lobby is wonderful to relax and people watch. Both restaurants are worth trying. We had an excellent meal in each.
March 21, 2013
Rated 3 out of 5 by Torch This hotel needs work on its staff training and service
Many staff seemed unhappy with their jobs. For too many, customer service did not come first. The facility was great, the bar scene terrific, the room was very comfortable, but the service was lacking.
One exception on the service is a bellman named Mo who consistently exceeded expectations and whose attitude and customer service was exemplary.
June 27, 2012
Rated 5 out of 5 by MLAB This hotel is one of the best we have stayed at
We loved all the hotel had to offer. It was within walking distance of all the points of interest we wanted to see. The hotel dining was excellent. The staff was always there to answer any of our questions and assist us in any way they could. I highly recommend it. I already have two co-workers looking into a vacation there.
April 14, 2014
Rated 3 out of 5 by jinduk Hotel is beautiful and in good location but...
My sister and I stayed the liberty for 2 days I think the Liberty hotel is beautiful in the very nice neighborhood. However, my experience in the hotel was unpleasant.
1. Hotel's bell boys didn't even say hello or open the door when I enter or exit for 2 days. They put up an umbrella or open the door to other guests but they didn't even look at us. Just one time one of bell boys open the door but it was not for us but for the guest was about entering. We just followed the guest , he had to hold the door.
2. When I checked in, the front -desk lady kept telling her name and saying" if you need anything, just let me know" to the guest before me. I still remember her name because she repeated her name so many time in front of that guest. For me, she didn't bother. The room she described was pretty and nice, but it was next to the elevator. I don't know how it will be nice room if you can hear every footstep and elevator's noise for the whole night. The following day, I changed the room but it was not far away from the elevator either and even worse there was no lounge chair. So, we had to sit on the bed when we talk or drink
3. When I checked out, the other front lady charged me $100 something for the room service which I didn't order. If I didn't ask folio before I leave, it would be charged to my account.
Personally, I believe "you get what you pay for”. Maybe I didn't pay enough to the Liberty since they were award nights. I am very sorry for myself I could not enjoy beautiful lobby, garden and historic heritage.
November 2, 2014
Rated 5 out of 5 by KellyWDC Very nice
Beautiful hotel, comfortable room, and excellent location, especially if you're visiting the hospital. My only request is that the morning coffee be left out a bit later than 9:30 - not everyone staying there has to be on their way to work early in the morning. 10am, or even 11am (is that pushing my luck?), would be great!
November 23, 2013
Rated 1 out of 5 by Ricky0310 Not worth what you pay for
Concierge was never to be found. Business center computers were not working. Requested dental and shaving kit three time before I received them
October 1, 2014
Rated 1 out of 5 by GarySATX Party Hotel
If you are interested in a party hotel with loud, rowdy guest running up and down the halls, slamming doors, and yelling vulgarities all night long, then this is your hotel. Great hotel in terms of ammenties and the large majority of the staff really try hard to make your stay enjoyable. Unfortunately, this hotel was not well insullated when it was built and the noise from the hallway is easily heard within the rooms. Due to the hotels unique history, it attracts a fair amount of confernence business. With that comes the young crowd that likes to party all night long. The last night we were there, the suite next door held an all nighter. At 2AM I called the front desk and asked for assistance. At 3 AM the noise and doors were still in full swing. I can't tell you how many times I heard some guy asking the girls in attendence if they wanted to go upstairs. It was a very disappiointing stay for the price they charge. Also, try to avoid having to park your car in the garage unless you are OK with the $42 per night.
December 13, 2011
Rated 3 out of 5 by travelsensei Not "luxurious" enough for the Luxury Collection
I'm quite confused how/why this hotel is considered part of the Luxury Collection. It's nothing more than a "trendy" mid-scale hotel, at best. Anyone looking for an actual luxury hotel should stick to the usual suspects. What kind of luxury hotel has the bath products mounted to the wall -- like a public gym. Fell way short of my expectations. Also, SPG recognition was basically non-existent, and their definition of an upgrade (which is nothing more than a city view) leaves much to be desired.
November 2, 2011
Rated 5 out of 5 by mz55 Great Meeting
The Liberty Hotel was a wonderful place to hold a meeting, the facilities were fantastic, and the staff quite friendly and the food options tremendous. A pleasant surprise was the ability to walk downtown and to local attractions.
November 21, 2013
Rated 1 out of 5 by Nayo SPG Downgrade
I've prepaid for a delux king bed and had asked to redeem couple of my free suite upgrades. Not only didn't get the upgrads, which is fine if the hotel was sold out, but to be DOWNGRADED!! Now that's a WOW experience.
December 20, 2013
Rated 4 out of 5 by Joel59 Great hotel; but no hot water
We really enjoyed our stay, but this is the second time in a month we stayed here and there was only tepid water in the shower. The staff comped us $100 off our bill, but we wondered why no hot water.
January 20, 2014
Rated 5 out of 5 by Richmon Awesome experience!
The hotel was beyond expectations with the spacious rooms and breathtaking views.
Staff was excellent, courteous, friendly and helpful with every request.
June 30, 2012
Rated 5 out of 5 by GMAG Great Experience
Our 4 nights there were just what we needed after a road trip up the coast. The location, staff and amenities were excellent. We would definitely return.
September 22, 2012
Rated 5 out of 5 by Runokc The liberty hotel
Just so cool. The history of the liberty hotel,the food, bar and the service. My first time to Boston
July 19, 2014
Rated 3 out of 5 by llldb has off days
i have stayed at the Liberty before - and loved it. Both business and personal travel. This trip was a suprise in that it felt a little sub par. When i got there, i was unable to recieve the Gold SPG upgrade because they were overbooked (i would think theyd identify those of us coming in ahead of time and hold rooms??) ..when i get to my room, the lotion was used..3/4 empty (not a big deal but feels gross to be reminded someone else was just here before you )...i ordered room service and they forgot the bread, didnt include salt and pepper, didnt have the order right. All fixed etc - but felt really off their game and the stay was very mediocre.
July 22, 2014
Rated 5 out of 5 by GoEverywhere2013 A hip hotel centrally located
Love the history of this place--it's in an old jail! The hotel has kept some of the jail features, which adds to its personality: "The Clink" bar/restaurant, "The Yard" outdoor dining, and 3 floors of "Catwalks" where I imagine the cells used to be organized around a central atrium. Cool lighting, lounge furniture, and a relaxed, but polished vibe characterize The Liberty. Staff were attentive and cheerful, my room was comfortable and clean, with a well-stocked mini bar and even a separate bathtub. The bathroom was stocked with an ample supply of plush towels and a comfy robe. Loved that this place was close to everything. Highly recommend.
September 20, 2013
Rated 5 out of 5 by Kkbree Great staff....
Wonderful hotel. Staff was exceptionally helpful and kind. Great food.
June 11, 2013
Rated 4 out of 5 by PaulineCanada This hotel has a great location and a cool vibe
My stay was fine, the room was ok ( but nothing out of the ordinary) the front desk staff and the concierge were nice and efficient on my arrival.
We had breakfast at clink-food was good but the service was slow.
The hotel seems to have a very nice ' vibe' and life with lots of events happening every night ( fashion show, jazz concert etc) it's bar in the lobby is always packed and lively.
The only bad comment is about the bell man outside who ignored our request to get a cab to the airport as he was too busy getting people with valet parking sorted out. We had to go on the street and call one ourselves otherwise we would have missed our flight .
April 7, 2013
Rated 4 out of 5 by johhnie Great hotel but has some issues
THE Good= Check in was awesome as front desk staff was very nice. Gym was very nice but on the small side.
The BAD=Food selection was not to our liking(We thought the menu was very limited) My wife's pasta was horrible. The weather was bad so lived with it.. Elected to use bellman for luggage because room was not ready(I was more than willing to wait for an upgrade)luggage was not put in room as we were told and I didn't get a stub so we thought luggage was missing.. Dogs hanging out in Lobby was not right. I love that the hotel is pet friendly but they are a distraction when just hanging around. Was charged $7.57 from minibar and never touched it.
January 20, 2014
Rated 3 out of 5 by NA2014 Great room and decor, staff and service need improvement
The decor and amenities in the hotel are unique and the suite award was wonderful.
However, the service was lacking. Was told at 1:30pm that previous guests had vacated the room and the room cleaning would be made a top priority however the room was not available until 4pm and only after having to follow up with the front desk and the manager Bryan several times who repeatedly told us 10 minutes. Clearly the cleaning wasn't made a priority and as a result we hung around waiting for what we were told would be a short period but clearly was 2 hours. My expectation is the hotel stood by their time commitment and was more honest throughout the process.
January 3, 2014