Rated 4 out of 5 by PaulineCanada This hotel has a great location and a cool vibe
My stay was fine, the room was ok ( but nothing out of the ordinary) the front desk staff and the concierge were nice and efficient on my arrival.
We had breakfast at clink-food was good but the service was slow.
The hotel seems to have a very nice ' vibe' and life with lots of events happening every night ( fashion show, jazz concert etc) it's bar in the lobby is always packed and lively.
The only bad comment is about the bell man outside who ignored our request to get a cab to the airport as he was too busy getting people with valet parking sorted out. We had to go on the street and call one ourselves otherwise we would have missed our flight .
April 7, 2013
Rated 4 out of 5 by johhnie Great hotel but has some issues
THE Good= Check in was awesome as front desk staff was very nice. Gym was very nice but on the small side.
The BAD=Food selection was not to our liking(We thought the menu was very limited) My wife's pasta was horrible. The weather was bad so lived with it.. Elected to use bellman for luggage because room was not ready(I was more than willing to wait for an upgrade)luggage was not put in room as we were told and I didn't get a stub so we thought luggage was missing.. Dogs hanging out in Lobby was not right. I love that the hotel is pet friendly but they are a distraction when just hanging around. Was charged $7.57 from minibar and never touched it.
January 20, 2014
Rated 3 out of 5 by NA2014 Great room and decor, staff and service need improvement
The decor and amenities in the hotel are unique and the suite award was wonderful.
However, the service was lacking. Was told at 1:30pm that previous guests had vacated the room and the room cleaning would be made a top priority however the room was not available until 4pm and only after having to follow up with the front desk and the manager Bryan several times who repeatedly told us 10 minutes. Clearly the cleaning wasn't made a priority and as a result we hung around waiting for what we were told would be a short period but clearly was 2 hours. My expectation is the hotel stood by their time commitment and was more honest throughout the process.
January 3, 2014
Rated 3 out of 5 by independent nothing special for this hotel
i stayed 2 nights in this hotel from 08/24/14-08/26/14, the hotel is a cross from metro station which is good, but there is nothing more, the room is clean but you feel it looks exactly like a cell in jail, no view ( i have called, e-mail and during check-in for high floor with view, but no one hear you)
there is no coffee maker in room, you have to go to lobby in the morning if you need coffee
also they said wi-fi is free but you have to choose basic is free but never worked or you have to pay 14.99 a day
if you want to park your car it will cost you 47$ a day plus taxes
i did not eat in their restaurant, i ca not comment on that
i don't think should be more than 3 stars ( which i give it for clean room)
August 27, 2014
Rated 4 out of 5 by Athina Very nice Hotel
Very comfortable Hotel. The front desk is borderline helpful, as compared to other great Hotels ! What will improve the clients' experience is if the Hotel puts in each room a coffee making machine (coffee-maker) so the people staying there can have some coffee in early morning.This is a "must" if you are trying to "sell" this Hotel for symposia ,meetings ,etc
The second feature that will improve my experience , is if you have a dedicated place for smoking that is covered, so when it is raining the guests are protected. Most of the Hotels do have that. Also the consierge desk, some of the staff there is "inferior" to other Hotels.
July 3, 2013
Rated 4 out of 5 by CCCC1212 Great Location/Views
I've stayed at the Liberty weekly for the past few months, and have been very satisfied with my stays. The city views are unmatched, and quite a sight to wake up to; the location is great for walking around Boston.
Although I have experienced some issues with my folios being incorrect or late and my Starwood point awards, the staff has been very responsive in attending to my needs.
My only room for improvement would be the gym area - I understand there is only so much space to work with, but in talking with other hotel guests that has been a common complaint.
September 5, 2014
Rated 5 out of 5 by PDC14 A complete treat in every way
We came with our kids for 5 nights and loved it. The staff went beyond the call of duty--they did a number of things that made our trip more enjoyable. For one they painlessly got me out of my car rental agreement once I discovered that having a car was not worthwhile (parking is expensive in this city and the T Metro is great). .They did extra favors for us, such as help me with a medical product that needed boiling everyday. Loved the location--easy walk to Cambridge right next to the T. Rooms were comfortable and the gym was good. Lots of nightlife right in the hotel. (restaurant in hotel is good but expensive).. Also--less than 15 minutes to the airport
April 28, 2014
Rated 3 out of 5 by Grumbler Billing problems
My booking was confirmed with a room rate of $519. Upon arrival, receptionist Tom spoke of an upgrade providing Charles River views, no mention of a rate increase. After dinner at the Clink, I and my granddaughter asked for correction of the $839 rate, having just noticed it on the key envelope. The receptionist checked with the "manager" and said the $519 rate was o.k.'d.
When the final bill arrived by 7/18/14 email, the rate shown was $839. On 7/21 I called the Liberty about the billing, noted that $519 was shown on 6/13/14 email confirmation #111167468, and was promised a callback. No callback.
Also, charge of $37.88 for 375ml bottle of honor bar white wine is excessive.
July 23, 2014
Rated 5 out of 5 by dferragut Great Hotel in Boston
Stayed here for 3 months (Mon-Thur) on a client project and enjoyed my time. Staff is very friendly and knew my name right away. Handled all my crazy requests (early/late check in/out, laundry, shoe shine, cleaning, etc.) with a smile and efficiency. Knew I was a platinum SPG member and treated me as such with great rooms and small perks.
Cool part of town, right across from the T for convenience. Restaurants and bars are excellent and treat you well after a long work day.
Only downside is the poor workout facilities. Small room with a few machines. Hard to run outside in Boston in the winter, so the workout room is essential.
August 6, 2013
Rated 4 out of 5 by Lynncruise Hotel has an interesting history.
We enjoyed the view and the location. The bathroom was extremely roomy and well appointed. We did not have a coffee pot in our room and that was a disappointment.
October 5, 2014
Rated 3 out of 5 by Redthumb Disappointing service at Liberty hotel
The service was disappointing at best. The people at the check-in desk were not knowledgeable enough. I arrived early and had called the day before to indicate that I woudl be early. I was told that my room was not ready at 1:30 which was understandable. When I went back at 4:30, the staff asked if I had been called. I said I had not and they said my room must not be ready. I said it was past check-in time and I wanted to talk to a manager. When they went back to find manager, they returned saying the room was ready.
Bell man never appeared. Apparently there are no bellmen before 7am, but no one said that when i called for one.
October 26, 2013
Rated 3 out of 5 by Flight51 Good, but...
Good, but missing some of the details that communicate first class service. We opened a half bottle of red from the minibar. The wine was awful and the staff at the front desk indicated they could not do anything about it because we did not call down that evening. My spouse mistakenly did not realize that there was a built-in service charge on room service items. We ended up tipping more than 40%. Again, the front desk could not help.
Great facilities, but front desk staff are more concerned about distributing the free champagne than responding to the small issues that make the difference between average and superior service.
September 3, 2013
Rated 4 out of 5 by JLA55 Overall a positive experience with a few annoying glitches
The facilities are hard to beat. Our room was more than spacious, comfortable and clean. In fact, no issues with the room. Check in was a problem...a long line when we arrived with only one person on the desk. Overall the food and beverage and the service related to it was excellent with one exception. We found one cocktail waitress, Chelsea, to be rude and abrupt and also had quite a time getting her attention....I found it quite odd given the level of service we experienced elsewhere in the hotel. Special words of praise for the guys on the front door and valets who went above and beyond the call of duty on this rainy week.
June 17, 2013
Rated 5 out of 5 by JPM2 JPM 2
We stay here every 28 days as I come for cancer treatments next door at MGH. After two years it feels like home. Every now and then the rates skyrocket and we stay elsewhere. as long as they have MGH patient rates we will stay.
We have been offered suite rates for less money but we both like the Liberty staff.
We do wish that steady guests like us could be treated a bit better...being quoted $699 a night for a regular room, August 5,6, 2012, disappointed us, especially when we are here in the winter with few other guests. We come because of the location, and the people who staff the Liberty, oh, and the hotel is nice also..
September 10, 2012
Rated 5 out of 5 by MJ2013 Lovely hotel, excellent staff!
I've lived in Boston for some time now and have always wanted to stay at The Liberty. My husband and I found ourselves in need of a local hotel this past weekend and couldn't have been more thrilled with our selection of The Liberty! The young man at the front desk, Zach, was exceptionally polite and very professional. He checked us into the room quickly and made sure that we didn't need any other assistance before we walked away.
We had a light dinner downstairs at Alibi, where the food and drink were both excellent! Even though there are plenty of dining options in Beacon Hill, I would suggest guests stay in the hotel!
March 20, 2013
Rated 4 out of 5 by JLud99 Cool common atmosphere
Neat atmosphere, and great common area environment. Rooms were average, nothing special, but love the Molten Brown products in the bathroom! As long as you're not going for the room and just the location and common area atmosphere, you'll love it.
September 29, 2014
Rated 4 out of 5 by October1983 Would Definately Stay Again
Upon arrival and checking in - we weren't happy with the room as I had asked for a roll in shower room the staff immediatly changed our room to what we needed without any quesstion. They also put a rush on it's cleanning we checked our bag and went out to lunch. When we returned our room was ready and very comfortable. Called down for our bag but it never came. Went down to the lobby and it took them a bit of time to find our bag. This was the only snag I would say we had with our stay - everyone was very professional and apoligied for not being able to locate our luggage and bring it to our room in a timely manner.
August 30, 2012
Rated 5 out of 5 by Herdy A Five Star Experience
I loved everything about this hotel. The location and the physical structure were both wonderful but the REAL attraction to this hotel is its people.
From the greeting I received from the doorman who handled my bag to the helpful young man who checked me out--EVERYONE had customer service on their minds.
The biggest high-five goes to housekeeping. They were the very best I have ever experience in the United States. My room was spotless and they did it all without those big bulky carts in the halls. In a word they are amazing.
I HIGHLY recommend this hotel for business or vacation.
July 28, 2014
Rated 4 out of 5 by Mags47 GUEST AT WEDDING
Supposed to have ADA (mobility) room…shower was roll in, but that's where it ended.
No room to maneuver scooter, difficulty opening door to room and maneuvering w/c in room. If I had been traveling alone, I would have ha major problems.
As far as hotel food…the cooks (not even qualified as chefs!) need to learn to NOT OVERCOOK everything! They also need to learn the usefulness of salt and pepper, as well as other seasonings! also, the waitstaff needs to learn that dining guests need attention DURING the meal as swell as at the beginning and end.
All things considered, I would NOT recommend the hotel to anyone else other than for the historical factor and the location.
Also, when use the concierge service was very erratic as to quality.
August 19, 2014
Rated 5 out of 5 by LPVT Great service, but room not ready
The Liberty was very welcoming and the staff was helpful and accommodating. We loved being offered a glass of champagne upon checking in! Our only main disappointment was that we were told check-in time was 3pm. Since we were arriving for a wedding at 5:30 and needed to get ready, we arrived just before 3. We were told our room was not quite ready, but would be soon. We ended up waiting in the lobby for almost an hour. Our room was finally ready just before 4. We only had an hour to shower and get ready, and felt a little rushed. If the rooms will not be ready at 3, please do not specify 3 as your check in time! Otherwise, we had a lovely stay and enjoyed a beautiful wedding.
July 15, 2013
Rated 4 out of 5 by Peppi Slice of History near Mass General
The best part of the this hotel is the story. Re-purposing the dilapidated jail into a luxury hotel was genius. The convenience to Mass General is wonderful. Rooms are large and well appointed. Free bottle of spring water is a nice touch. Robes, fine toiletries, flat screen TV add to the high end feel. The use of original brick, even in the rooms, is a reminder of the history. Tub and shower in the king room. Restaurants and bars are convenient, food above average for hotel food and overpriced as usual for a downtown hotel anywhere in the US. ($12 for Medium shelf whiskey, $35 for entree on an ala carte menu)
November 18, 2011
Rated 5 out of 5 by Cgibsonrvt Excellency!
Being greeted by a pretty young lady handing you a glass of champagne upon your arrival starts your excellent experience. Our room was very comfortable, not overly large but the view was worth the price of the room. Our window overlooked the Charles River, the exact spot where the fireworks would be. We had originally planned on staying just one night but immediately reserved the room for a second night. The night of the fireworks spectacular over the Charles River on Independence Day.
An on site restaurant,Clink, served a good brunch.
My review would not be complete without mentioning one of the doormen, Moh. He always greeted us with such enthusiasm that made you feel welcome.
July 14, 2013
Rated 5 out of 5 by patrickm excellent service, excellent accomodations, excellence
from reservation to check out, we were treated to excellent service from the staff at The Liberty Hotel. Theresa at the front desk helped us with our necessary early check-in, answered my questions throughout the stay and graciously tagged and held our bags until the conclusion of the Boston Calling music festival. the room was immaculate, the bed comfortable... and accomodations luxurious. it was a short walk to the city hall plaza and very cool location to just walk around.
i plan on coming back to enjoy more of what boston has to offer and plan on staying at The Liberty Hotel! Thanks for a great stay!
May 28, 2013
Rated 5 out of 5 by NewYearsEve2012 Saved my New Year's Eve!
For New Year's Eve, I purchased tickets for a Bond theme party event in Boston and booked a room at the Liberty Hotel for a place to crash afterward. I was unaware beforehand of the big celebration planned at Liberty as well...
On the big night, we quickly discovered our original party plans were a bore, so we ditched that event and raced back to Liberty to join in the hotel's New Year's bash.
What an amazing evening! Everyone was in festive holiday spirits, and the hotel's employees ran the busy event smoothly. The entertainers literally hanging from the rafters were a fun touch too.
Bravo Liberty Hotel for rescuing our evening, and thanks for providing a tremendous celebration!
January 7, 2012
Rated 3 out of 5 by Gregory5262 Bad view, back of another building out window.
Nice hotel. We were there for vacaton, first time in Boston. We setup reservations several months in advance. We are also Gold level Starwood.
On arrival we were told hotel was busy, but if possible they would upgrade us if anything opened. Our room faced a ugly back of a building. No view of anything. Best view of Boston and river was window at elevator area.
If I would have know ahead about this problem, we would have stayed at different hotel. It would have been nice if the front desk would have told of this issue and helped find different hotel for us.
Probably will not chance saying there next trip.
July 30, 2012
Rated 5 out of 5 by Bneen Relaxing Luxury
The welcome upon arrival was extremely comforting and relaxing. Taylor was gracious at sign-in, and the glass of champagne was a soothing touch. As Starwood members, we were awarded extra points and a room upgrade. The lobby is beautifully unique. Rather than the usual rush to get to our room, we lingered for nearly an hour in the lobby, seated in an armchair, sipping the champagne, enjoying the ambiance. I am sure I have never ever done that in another hotel! The hotel restaurants and bars are splendid and popular with locals. Getting away from the hotel itself, its location is excellent for shopping, attractions, restaurants, and is next door to MGH if you are receiving treatment.
January 23, 2014
Rated 3 out of 5 by BriefInmate 2 issues that did not like
First time at hotel. Physically very nice and interesting. I had 2 major issues:
1. The concierge was absent during a critical time over the noon hour and had gone to UPS store. She eventually called but I had left bldg. to sightsee. I would think that in a luxury hotel that someone less essential could go mail packages since front desk doesn't have knowledge base for specific inquiries. Second, the lack of functioning TV actually required me to leave the hotel and was given a full refund.. This is something I need for work and after 4 hours the TV service was still nonfunctional and I have to move on.
July 3, 2013
Rated 4 out of 5 by ToniB Another lovely stay.
I always enjoy my stay, and wouldn't thinlk of staying anywhere else. This time, however, there was a distinctive odor when I walked into the room. The room smelled musty. I think the carpet was the issue. I noticed that the water ran out from the shower and right to the carpet outside the bathroom. It was bothersome enough that I was going to call the desk and ask for another room; however the bed wa so comfortable, I fell right asleep. This is the only reason I didn't give The Liberty all 5 stars! It was disturbing, however. I think it should be addressed.
Thank you for the opportunity for feedback.
February 7, 2014
Rated 4 out of 5 by Sbfam5 Sbfam5
This hotel is very historic and beautiful with amazing views. Unfortunately, the renovation did not include soundproofing and even on the second highest floor, the freeway and ambulance noise was disturbing. The staff was great and upgraded our room to a beautiful corner with views, but I would wonder if that is because the room is never booked due to noise
September 15, 2014
Rated 5 out of 5 by MickBar Very Special Hotel. A new favorite.
The lobby was comfortable as well as inspiring and dramatic. It was also social without being an overbearing scene. The layout complimented the overall architecture and design very well. Overall the service was just right. The staff never tried too much and never too little. Service was just right for my tastes. The room was also just right. I did have a small issue with a clanking air vent (hence 4 stars instead of 5) but it was acceptable to me since everything else was so pleasant. Overall, I really enjoyed your hotel and am looking forward to my next visit. Please keep doing what you are doing.
July 31, 2012