Rated 4 out of 5 by EWU19 This hotel is amazing !
I really love the interior of this hotel, it simply amazing. The service provided was great too, knowing that there's 3 of us, they offered a free upgraded for us. I was really happy with the choice I made to choose this hotel.
May 25, 2014
Rated 4 out of 5 by Joel59 Great hotel; but no hot water
We really enjoyed our stay, but this is the second time in a month we stayed here and there was only tepid water in the shower. The staff comped us $100 off our bill, but we wondered why no hot water.
January 20, 2014
Rated 1 out of 5 by GarySATX Party Hotel
If you are interested in a party hotel with loud, rowdy guest running up and down the halls, slamming doors, and yelling vulgarities all night long, then this is your hotel. Great hotel in terms of ammenties and the large majority of the staff really try hard to make your stay enjoyable. Unfortunately, this hotel was not well insullated when it was built and the noise from the hallway is easily heard within the rooms. Due to the hotels unique history, it attracts a fair amount of confernence business. With that comes the young crowd that likes to party all night long. The last night we were there, the suite next door held an all nighter. At 2AM I called the front desk and asked for assistance. At 3 AM the noise and doors were still in full swing. I can't tell you how many times I heard some guy asking the girls in attendence if they wanted to go upstairs. It was a very disappiointing stay for the price they charge. Also, try to avoid having to park your car in the garage unless you are OK with the $42 per night.
December 13, 2011
Rated 1 out of 5 by Nayo SPG Downgrade
I've prepaid for a delux king bed and had asked to redeem couple of my free suite upgrades. Not only didn't get the upgrads, which is fine if the hotel was sold out, but to be DOWNGRADED!! Now that's a WOW experience.
December 20, 2013
Rated 5 out of 5 by NYCBOS The BEST service
I have to say that every time I come here, I am thoroughly impressed with the service. Every member of the team is incredible, but I have to point out that Jill is exceptional, (as was Will). Jill exceeds every expectation and does so with class and grace. She is phenomenal and I would hire her in a second! I am in town and stay at the Liberty once a month and it truly feels like home.
May 19, 2014
Rated 5 out of 5 by mz55 Great Meeting
The Liberty Hotel was a wonderful place to hold a meeting, the facilities were fantastic, and the staff quite friendly and the food options tremendous. A pleasant surprise was the ability to walk downtown and to local attractions.
November 21, 2013
Rated 3 out of 5 by travelsensei Not "luxurious" enough for the Luxury Collection
I'm quite confused how/why this hotel is considered part of the Luxury Collection. It's nothing more than a "trendy" mid-scale hotel, at best. Anyone looking for an actual luxury hotel should stick to the usual suspects. What kind of luxury hotel has the bath products mounted to the wall -- like a public gym. Fell way short of my expectations. Also, SPG recognition was basically non-existent, and their definition of an upgrade (which is nothing more than a city view) leaves much to be desired.
November 2, 2011
Rated 5 out of 5 by theend451 Service and location are the BEST in Boston!
My partner and I had the pleasure of staying at the Liberty to celebrate his graduating from Brown. Brian Lodermeier ensured a memorable trip for the both of us. The rest of the staff was wonderful as well! You cannot beat the location right next to the Red Line and with great rooms and comfortable beds. The Liberty is our favorite Boston hotel.
May 19, 2014
Rated 5 out of 5 by Richmon Awesome experience!
The hotel was beyond expectations with the spacious rooms and breathtaking views.
Staff was excellent, courteous, friendly and helpful with every request.
June 30, 2012
Rated 5 out of 5 by GMAG Great Experience
Our 4 nights there were just what we needed after a road trip up the coast. The location, staff and amenities were excellent. We would definitely return.
September 22, 2012
Rated 4 out of 5 by johhnie Great hotel but has some issues
THE Good= Check in was awesome as front desk staff was very nice. Gym was very nice but on the small side.
The BAD=Food selection was not to our liking(We thought the menu was very limited) My wife's pasta was horrible. The weather was bad so lived with it.. Elected to use bellman for luggage because room was not ready(I was more than willing to wait for an upgrade)luggage was not put in room as we were told and I didn't get a stub so we thought luggage was missing.. Dogs hanging out in Lobby was not right. I love that the hotel is pet friendly but they are a distraction when just hanging around. Was charged $7.57 from minibar and never touched it.
January 20, 2014
Rated 5 out of 5 by GoEverywhere2013 A hip hotel centrally located
Love the history of this place--it's in an old jail! The hotel has kept some of the jail features, which adds to its personality: "The Clink" bar/restaurant, "The Yard" outdoor dining, and 3 floors of "Catwalks" where I imagine the cells used to be organized around a central atrium. Cool lighting, lounge furniture, and a relaxed, but polished vibe characterize The Liberty. Staff were attentive and cheerful, my room was comfortable and clean, with a well-stocked mini bar and even a separate bathtub. The bathroom was stocked with an ample supply of plush towels and a comfy robe. Loved that this place was close to everything. Highly recommend.
September 20, 2013
Rated 5 out of 5 by Kkbree Great staff....
Wonderful hotel. Staff was exceptionally helpful and kind. Great food.
June 11, 2013
Rated 3 out of 5 by NA2014 Great room and decor, staff and service need improvement
The decor and amenities in the hotel are unique and the suite award was wonderful.
However, the service was lacking. Was told at 1:30pm that previous guests had vacated the room and the room cleaning would be made a top priority however the room was not available until 4pm and only after having to follow up with the front desk and the manager Bryan several times who repeatedly told us 10 minutes. Clearly the cleaning wasn't made a priority and as a result we hung around waiting for what we were told would be a short period but clearly was 2 hours. My expectation is the hotel stood by their time commitment and was more honest throughout the process.
January 3, 2014
Rated 4 out of 5 by Andrew206 Hotel staff was very friendly
A friend an I were travelling down the East coast and made a stop over here.
From the moment we stepped into the hotel the staff were courteous, professional, and friendly. The hotel itself, and the lobby in particular, was interesting to explore. A few weddings were also going on that day as well. Lots of excitement!
Oscar, the gentleman at the reservation desk upon arrival, set the tone for the rest of our stay. Informed us of events, granted us some special services, acted as a bit of a tour guide, and insured we were looked after any time we had a question. Very personable!
The small gym was a pleasure. Providing cold towels, water, small collection of weights, and a few machines. It was packed in the morning, however if you enjoy running a thirty second walk takes you to a wonderful path along the river.
The attached bar Alibi had just been renovated and was an incredibly busy place Friday night. Almost to busy. The gentlemen running it are very professional! I did have an issue with member of the bar staff claiming to have misplaced a credit card (Partied all over and that is a first for me!). I would have liked to billed it to my room the whole night but I don't think the bartender serving would have been able to keep track... A quick talk to the guys at the entrance and in seconds this incident was resolved. To be fair, the place was PACKED!
This hotel is definitely a great place to stay! Starwood Hotels around the world are always a good choice when you want a high level of professionalism and luxury.
May 25, 2014
Rated 4 out of 5 by PaulineCanada This hotel has a great location and a cool vibe
My stay was fine, the room was ok ( but nothing out of the ordinary) the front desk staff and the concierge were nice and efficient on my arrival.
We had breakfast at clink-food was good but the service was slow.
The hotel seems to have a very nice ' vibe' and life with lots of events happening every night ( fashion show, jazz concert etc) it's bar in the lobby is always packed and lively.
The only bad comment is about the bell man outside who ignored our request to get a cab to the airport as he was too busy getting people with valet parking sorted out. We had to go on the street and call one ourselves otherwise we would have missed our flight .
April 7, 2013
Rated 4 out of 5 by Debralynn Great hotel
Beautiful lobby, rooms,attentive staff. I came for a conference and found it to be ideal in terms of location. Coffee/ tea wasn't great and chairs in meeting room were not comfortable. Suggest upgrade in these areas. Everything else was really perfect. Love the champagne on arrival and the chilled towels in the gym!
May 17, 2014
Rated 5 out of 5 by KMarie Boston's Best!
Excellent service, comfort and architecture with the
best location and views in Boston. Fabulous bars
and restaurants too!
May 21, 2014
Rated 5 out of 5 by wigstheome Fabulous, Abeit Occassionally Quirky
Beautifully conceived and executed conversion of a former jail ino a luxury hotel. Arrived Friday afternoon; valet was quick and efficient. Room was not ready at 4pm, nor 4:45pm as the front desk estimated, but was finally at 5:35pm. The front desk also was not aware i had booked through Amex Fine Hotels, and i had to show them my confirmation before they would provide me with the appropriate benefits.
Was upgraded as Platinum to a corner double (904), which was very comfortable, although not without a few off notes. The room has a great view of the Charles and Cambridge from one side, but from the other looks directly across to the eye institute. Beds were extremely comfortable, the air conditioning worked well, and having turndown service every evening a definite plus. Internet service is free throughout the hotel, as is complementary water in the rooms. But for a large room, there was almost no storage capacity -- minuscule closet, no dresser, and few drawers. The bathroom was very nicely coordinated, with a walkin shower and a large soaking tub, and a large window, although you need to kep the shade lowered unless you prefer to share your ablutions with the eye institute. Soap, shampoo, and conditioner are all dispensed within the shower from wall-mounted containers (which I personally detest), and the floor of the shower was oddly plastic or fiberglass, in contrast to the luxe marble finish.
Breakfast in Clink was surprisingly good, although the restaurant is small and there was a 15-20 minute wait. Lunch at Scampo was excellent, and the dinner service smelled great when we stopped by for a drink. The hotel concierge was very friendly and helpful as well. Be aware the hotel is quite the scene at night, although no bother as a guest.
September 2, 2012
Rated 5 out of 5 by Gc50 Great place
We arrived after a few travel problems !! And the staff greeted us with such welcoming arms and helped us organise the perfect dinner and tour plans ,
We loved the hotel rooms and what a great buzz in the hotel ,It made our trip.
May 16, 2014
Rated 4 out of 5 by Athina Very nice Hotel
Very comfortable Hotel. The front desk is borderline helpful, as compared to other great Hotels ! What will improve the clients' experience is if the Hotel puts in each room a coffee making machine (coffee-maker) so the people staying there can have some coffee in early morning.This is a "must" if you are trying to "sell" this Hotel for symposia ,meetings ,etc
The second feature that will improve my experience , is if you have a dedicated place for smoking that is covered, so when it is raining the guests are protected. Most of the Hotels do have that. Also the consierge desk, some of the staff there is "inferior" to other Hotels.
July 3, 2013
Rated 5 out of 5 by dferragut Great Hotel in Boston
Stayed here for 3 months (Mon-Thur) on a client project and enjoyed my time. Staff is very friendly and knew my name right away. Handled all my crazy requests (early/late check in/out, laundry, shoe shine, cleaning, etc.) with a smile and efficiency. Knew I was a platinum SPG member and treated me as such with great rooms and small perks.
Cool part of town, right across from the T for convenience. Restaurants and bars are excellent and treat you well after a long work day.
Only downside is the poor workout facilities. Small room with a few machines. Hard to run outside in Boston in the winter, so the workout room is essential.
August 6, 2013
Rated 3 out of 5 by Redthumb Disappointing service at Liberty hotel
The service was disappointing at best. The people at the check-in desk were not knowledgeable enough. I arrived early and had called the day before to indicate that I woudl be early. I was told that my room was not ready at 1:30 which was understandable. When I went back at 4:30, the staff asked if I had been called. I said I had not and they said my room must not be ready. I said it was past check-in time and I wanted to talk to a manager. When they went back to find manager, they returned saying the room was ready.
Bell man never appeared. Apparently there are no bellmen before 7am, but no one said that when i called for one.
October 26, 2013
Rated 3 out of 5 by Flight51 Good, but...
Good, but missing some of the details that communicate first class service. We opened a half bottle of red from the minibar. The wine was awful and the staff at the front desk indicated they could not do anything about it because we did not call down that evening. My spouse mistakenly did not realize that there was a built-in service charge on room service items. We ended up tipping more than 40%. Again, the front desk could not help.
Great facilities, but front desk staff are more concerned about distributing the free champagne than responding to the small issues that make the difference between average and superior service.
September 3, 2013
Rated 4 out of 5 by JLA55 Overall a positive experience with a few annoying glitches
The facilities are hard to beat. Our room was more than spacious, comfortable and clean. In fact, no issues with the room. Check in was a problem...a long line when we arrived with only one person on the desk. Overall the food and beverage and the service related to it was excellent with one exception. We found one cocktail waitress, Chelsea, to be rude and abrupt and also had quite a time getting her attention....I found it quite odd given the level of service we experienced elsewhere in the hotel. Special words of praise for the guys on the front door and valets who went above and beyond the call of duty on this rainy week.
June 17, 2013
Rated 5 out of 5 by JPM2 JPM 2
We stay here every 28 days as I come for cancer treatments next door at MGH. After two years it feels like home. Every now and then the rates skyrocket and we stay elsewhere. as long as they have MGH patient rates we will stay.
We have been offered suite rates for less money but we both like the Liberty staff.
We do wish that steady guests like us could be treated a bit better...being quoted $699 a night for a regular room, August 5,6, 2012, disappointed us, especially when we are here in the winter with few other guests. We come because of the location, and the people who staff the Liberty, oh, and the hotel is nice also..
September 10, 2012
Rated 2 out of 5 by Gimlet Overpriced for the quality
The only thing going for this hotel is the lobby; all else pales in comparison to other hotels in terms of value for the experience.
Yes, the lobby is cool. Scampo is really good. My wife said the gym was pretty good.
The rooms are small, beds are small and not high quality. Shower is too small; fixtures ok. Bathtub is very uncomfortable.
Price is extreme; and by the way, you're paying for Mass General's facilities.
May 3, 2014
Rated 5 out of 5 by MJ2013 Lovely hotel, excellent staff!
I've lived in Boston for some time now and have always wanted to stay at The Liberty. My husband and I found ourselves in need of a local hotel this past weekend and couldn't have been more thrilled with our selection of The Liberty! The young man at the front desk, Zach, was exceptionally polite and very professional. He checked us into the room quickly and made sure that we didn't need any other assistance before we walked away.
We had a light dinner downstairs at Alibi, where the food and drink were both excellent! Even though there are plenty of dining options in Beacon Hill, I would suggest guests stay in the hotel!
March 20, 2013
Rated 4 out of 5 by Alldayray Just an overnight
We spent the night in Boston and stayed at the Liberty. Had to wait a very long time for our room, the receptions desk said an hour and a phone call, when the room was ready. We checked back at the desk after 2 hours and told a little more time that the supervisor had been called, so we waited another hour and finally went to the desk again and the comment was, "No one called you?"
That was my only complaint.
May 3, 2014
Rated 5 out of 5 by OLisaO Perfect for History Buffs
This hotel is an old prison and right at the edge of old town Boston. We were able to walk down Cambridge St. and enjoy the many old buildings that now house stores and restaurants. It was a step back in time trying to envision what the city was like way back when.
May 9, 2014