Rated 2 out of 5 by jtfirst Expected better from the Brand
Everything seemed good until I got to my room, Found a pair of used women's underwear in the closet. Food not fresh, but stale. gentleman that delivered was great though. The next morning, there was no hot water in my room, and I was running on a schedule, so I had to shower & shave with cold water. Lastly, we have a corporate account, where everything is to be billed to that account, but everything was billed to my personal card. This was even after I had the conversation with the front desk staff. I am an executive in my company, and will be calling our travel office tomorrow in regards to this relationship.
August 2, 2014
Rated 5 out of 5 by Sunshine89 Exceptional staff and beautiful renovations
The recent renovations have made this property exceptionally comfortable. The modifications are nearly complete. The staff at the hotel goes above and beyond to make you feel like a valued guest- especially Matt, Alonza, Josh, Warren, and Derek. Great hotel for business travelers.
August 19, 2014
Rated 5 out of 5 by DeNice Staff made an impression!
I travel weekly and this was my first time staying at a Westin property. I must say that I was quite impressed; my first encounter was with Derek who helped me with my luggage. He was very polite and despite the heat piled all of my many bags on the cart with a smile. Yes that is his job, but when someone helps you with a genuine great attitude it makes an impression. My next great encounter was with Warren at the front desk. He also greeted me with a smile and welcomed me as a SPG member. He took the time to explain the benefits I would enjoy as a member and encouraged me to contact him or any of the staff with any issues. I am happy to say I didn’t really have any issues and I will be staying at the Westin again.
August 7, 2014
Rated 2 out of 5 by MrBlech Property and service need an overhaul
I was very disappointed across the board with my stay. After a delayed flight and a late-night arrival, I was told that the king room I'd booked weeks in advance was unavailable. Instead I was given a "nice quiet double room" that turned out to be very noisy, owing to an adjoining room with a lively group (and all the sound filtered through the connecting door). None of the staff ever apologized for not honoring my res, nor offered to give me any kind of compensation (e.g., comped breakfast, additional SPG points). The rooms themselves are badly outdated, bland, and even shabby - not at all what I expect from a Westin. And staff was scarce, even when a long line waited at the desk.
March 28, 2012
Rated 3 out of 5 by SOLEDADBOI Expected More From This Hotel
I had a few issues regarding room service and taxi services. I requested for a Manager to contact me and was told one was not available. Front desk said they would have the Manger contact me prior to leaving. I left with no response. Not happy at all.
August 11, 2014
Rated 2 out of 5 by Poetwarrior Don't Ask For Anything!
There were several promotions attached to my stay at this hotel, none of which were honored. The staff never heard of these promotions. I spoke to the hotel manager, who did nothing. I called Starwood. They did nothing. I contacted the Regional Director. He did nothing. After several weeks I received an email, saying that Starwood hopes my experience isn't "soured" by their lack of attentiveness. Of course, nothing was ever done.
November 10, 2011
Rated 1 out of 5 by jj11in11 Very poor example of a Westin Hotle
Very disappointed with my recent stay at The Westin Atlanta North. It started with check in at front desk. The hotel was booked full with college fraternity and sorority students. Upon check in the front desk assured us that all of the student rooms would be reserved in one specific corner of the hotel away from our room. Not true. At 4:00 AM could still hear the kids running up and down the hallway screaming and banging. Next on the list was the discovery of a bug in the bed. Front desk and manager handled very poorly. When reassigned to different room, still had the late night kids making noise. Very small rooms, bugs, noise, poor manager. Will think twice about Westin for my next trip, certainly will not stay at Westin Atlanta North again.
October 31, 2011
Rated 4 out of 5 by Mase22 Front desk manager was excellent..
I was staying at the Westin Perimeter for a family reunion. Upon checking in was met with several problems. First they could not locate my reservation because my name was misspelled. From there the room was not ready, requested a double. Went to the room, it was a king. Warren, front desk manager worked with us until we were satisfied. He made us feel like we were the only ones he had to work with at the hotel.
Even though the hotel was undergoing renovations, everyone was really nice and helpful. Overall, decent stay.
Cons: Temporary restaurant and bar was not up to par for me. Also, pillowcases were not clean, but were changed. Maid service was really quick and nothing really was done. Made me wonder, since I was there thought they would have done more. She did the basic, made bed, changed towels, slight vacuuming. Hotel is really secluded. Nothing within walking distance.
August 5, 2014