Rated 5 out of 5 by DLHF Met All My Expectations
I rate this hotel a high 10 . The staff and hotel it self was excellent. The lake view was amazing at night . The staff accommodated me in giving me a choice of a city view or lake view . I was even offered a room on a high floor . The room was very spacious , bathroom was very nice ..... I love the hotel and will visit again .
February 25, 2015
Rated 4 out of 5 by ColoradoDude Great room - quiet and clean - But...
While all hotels need to test their fire alarm systems, I certainly would have appreciated being notified that one was scheduled for my floor (15 floor) on Thursday, 19Feb at approx 5PM. As it was, I was roused from an afternoon pre-dinner nap and quickly descended 15 flights of stairs.
The Front Desk, when notified of the Fire Alarm, apologized and let me know it was a drill. A courtesy note posted on the elevator bay earlier in the day would have been helpful
February 23, 2015
Rated 3 out of 5 by RootsReggae This hotel is not in Atlanta
First off hotel is over 25 miles from airport ..It's listed in Atlanta but is in a whole other city. They also dont make u aware that they block ur credit card not only for the fee of the room but also an extra 50 dollars per day for room service.... i came here under star friends program they only honor a cheaper rate no other benefits.. I had them sign me up for Spg and they didn't give the points for this visit. When having breakfast was in need of the manager took over 15 min to get one.. which by that time i had left.. and when told to the Manager of the day nothing was done ..other than a "Sorry " will never come to this hotel again.
February 14, 2015
Rated 5 out of 5 by Tonyski Outstanding
In town to visit family on our way from NY to FL. Staff was excellent everyone from Winston at the bell stand to Skywyn at the front desk and Khalilah in the restaurant. Everyone went above and beyond to exceed our expectations.
February 15, 2015
Rated 2 out of 5 by MrBlech Property and service need an overhaul
I was very disappointed across the board with my stay. After a delayed flight and a late-night arrival, I was told that the king room I'd booked weeks in advance was unavailable. Instead I was given a "nice quiet double room" that turned out to be very noisy, owing to an adjoining room with a lively group (and all the sound filtered through the connecting door). None of the staff ever apologized for not honoring my res, nor offered to give me any kind of compensation (e.g., comped breakfast, additional SPG points). The rooms themselves are badly outdated, bland, and even shabby - not at all what I expect from a Westin. And staff was scarce, even when a long line waited at the desk.
March 28, 2012
Rated 2 out of 5 by Poetwarrior Don't Ask For Anything!
There were several promotions attached to my stay at this hotel, none of which were honored. The staff never heard of these promotions. I spoke to the hotel manager, who did nothing. I called Starwood. They did nothing. I contacted the Regional Director. He did nothing. After several weeks I received an email, saying that Starwood hopes my experience isn't "soured" by their lack of attentiveness. Of course, nothing was ever done.
November 10, 2011
Rated 1 out of 5 by jj11in11 Very poor example of a Westin Hotle
Very disappointed with my recent stay at The Westin Atlanta North. It started with check in at front desk. The hotel was booked full with college fraternity and sorority students. Upon check in the front desk assured us that all of the student rooms would be reserved in one specific corner of the hotel away from our room. Not true. At 4:00 AM could still hear the kids running up and down the hallway screaming and banging. Next on the list was the discovery of a bug in the bed. Front desk and manager handled very poorly. When reassigned to different room, still had the late night kids making noise. Very small rooms, bugs, noise, poor manager. Will think twice about Westin for my next trip, certainly will not stay at Westin Atlanta North again.
October 31, 2011
Rated 3 out of 5 by TLCTom Bombs and Toys
Went to the Jingle Mingle and ended up outside for over an hour after a bomb threat. Hotel personnel were giving mixed messages about re-entry and when we were finally allowed back in we had to climb 12 flights of stairs to our room.
December 22, 2014