Rated 3 out of 5 by Sara39 Hotel was being remodeled
They gave me a suite #321 but that is about all. I had no robe,pen,pape,no laundry bag or if they had service no salon sundry store and nothing nearby. I had one phone in the bedroom a nice bathroom. Beautiful living room with a refrigator and 6 chairs and a table. The restuarant was down stairs in a meeting room and the bar in the hallway. The beakfast buffet was very good during the week but fell below par for the weekends. I didn't eat lunch but tried having dinner one evening but with a huge band you couldn't hear yourself think. I ordered room service a lot and it was prompt but not very good at all. Many of the selections were taken off the menu. The new rest and bar were to open in a week or so.I did take advantage of the free shuttle every day as my sister was in the hoispital and that is why i was there. The bellmen and drivers were extremely friendly. I opted to take the $5.00 a day instead of points but they were useless. I wasn't told they had to be used in the restaurant every day or you lost them. I was under the impression you used them for your check out when leaving. I did check out 2 days early to fly home to CA but losing 2 days points was OK. I was just not a happy camper staying there. I had stayed at the Sheraton they week before and it was delightful I am a truly a fan of the westin chain but I was sorry for picking this one. They had NOTHING..
September 6, 2014
Rated 5 out of 5 by DivaCarm End of Summer 2014
clean room and friendly staff
September 5, 2014
Rated 2 out of 5 by jtfirst Expected better from the Brand
Everything seemed good until I got to my room, Found a pair of used women's underwear in the closet. Food not fresh, but stale. gentleman that delivered was great though. The next morning, there was no hot water in my room, and I was running on a schedule, so I had to shower & shave with cold water. Lastly, we have a corporate account, where everything is to be billed to that account, but everything was billed to my personal card. This was even after I had the conversation with the front desk staff. I am an executive in my company, and will be calling our travel office tomorrow in regards to this relationship.
August 2, 2014
Rated 2 out of 5 by MrBlech Property and service need an overhaul
I was very disappointed across the board with my stay. After a delayed flight and a late-night arrival, I was told that the king room I'd booked weeks in advance was unavailable. Instead I was given a "nice quiet double room" that turned out to be very noisy, owing to an adjoining room with a lively group (and all the sound filtered through the connecting door). None of the staff ever apologized for not honoring my res, nor offered to give me any kind of compensation (e.g., comped breakfast, additional SPG points). The rooms themselves are badly outdated, bland, and even shabby - not at all what I expect from a Westin. And staff was scarce, even when a long line waited at the desk.
March 28, 2012
Rated 5 out of 5 by bobe69 Excellent hotel
The hotel has been recently upgraded since our last stay a year ago. I like the choices. Our room was a King corner room....tons of space, a great bed and view of the lake. A major plus is the option to self park.
September 1, 2014
Rated 2 out of 5 by Poetwarrior Don't Ask For Anything!
There were several promotions attached to my stay at this hotel, none of which were honored. The staff never heard of these promotions. I spoke to the hotel manager, who did nothing. I called Starwood. They did nothing. I contacted the Regional Director. He did nothing. After several weeks I received an email, saying that Starwood hopes my experience isn't "soured" by their lack of attentiveness. Of course, nothing was ever done.
November 10, 2011
Rated 5 out of 5 by PickleFactory Excellent
The staff, room, hotel and grounds were awesome!
August 31, 2014
Rated 1 out of 5 by jj11in11 Very poor example of a Westin Hotle
Very disappointed with my recent stay at The Westin Atlanta North. It started with check in at front desk. The hotel was booked full with college fraternity and sorority students. Upon check in the front desk assured us that all of the student rooms would be reserved in one specific corner of the hotel away from our room. Not true. At 4:00 AM could still hear the kids running up and down the hallway screaming and banging. Next on the list was the discovery of a bug in the bed. Front desk and manager handled very poorly. When reassigned to different room, still had the late night kids making noise. Very small rooms, bugs, noise, poor manager. Will think twice about Westin for my next trip, certainly will not stay at Westin Atlanta North again.
October 31, 2011