Rated 5 out of 5 by SoCalLK Exceeded Expectations
I was originally going to book the Westin in Napa but since it was a whopping 60K points per night, I decided to stay here instead for two nights at a fraction of the cost. I'm so glad I did! It was a very nice, clean, spacious hotel. I got a room on the water side of the hotel. The view was nothing special from my angle (I saw more rooftop than water), but since I wasn't planning to stare out of my window all day, it was no big deal.
Everything worked in the room. The fixtures and furniture were new enough to have multiple outlets and USB ports on the nightstands. Super important--I hate digging around behind the nightstand to find an outlet, only to have to unplug the alarm clock! My only comment is that the A/C is a wall unit, and that makes a little more noise than a central unit. No problems with the internet connection or TV.
The lounge was nice. There is a small balcony with a table so you can eat outside. The food was average compared to other lounges I've been to. I've seen better but I've definitely seen worse.
There was also a complimentary wine tasting in the lobby the evening I checked in. That was nice, although I didn't partake so I can't comment on whether it was good.
But what was really a standout to me was the Lost and Found service! I realized that I left my Fitbit in the room after checking out. I called the morning after and was transferred to the Lost and Found. I left a message, but didn't get my hopes up about getting it back. But, Esmerelda called back just a few hours later and said she found it! She mailed it to me right away and I got it within two days! I complete 180 from the last time I left something at a Sheraton. At that location, I called and left at least one message every day for about a week. No one EVER called me back. The front desk would claim that they didn't know anything about it and I could never reach a live person at the Lost and Found. They could have at least called to say they couldn't find it. Obviously, I never got that item back. That location is no longer part of SPG.
Anyway, this is a review about the Sheraton Petaluma :) I'd definitely come back again next time I head to Napa and Sonoma County!
June 24, 2016
Rated 4 out of 5 by Flyingtailor Good valve in Sonoma
A very good stay nice location right off the highway close to Napa and wineries and well priced. The only thing that I do not like in all these hotels is the members lounge the food is below average if your going to serve food a least make sure its fresh, bit into a hard boiled egg tasted like it was there for 5 days.
I have stayed here before and will stay again great valve.
May 8, 2016
Rated 3 out of 5 by rvankoe02 Don't Let the water views fool you!
We had 2 rooms, a double disappointment! It looks great, but some how you get a room with a parking lot view and if you are lucky enough, a higher floor gets you a view of the hills. The hotel looks nice, but it is very average. Its a place to spend the nights visiting Napa and Sonoma, nothing more.
April 7, 2016
Rated 3 out of 5 by rvankoe02 Dont let the Water Views fool You.
It looks great, but some how you get a room with a parking lot view and if you are lucky enough, a higher floor gets you a view of the hills. The hotel looks nice, but it is very average. Its a place to spend the nights visiting Napa and Sonoma, nothing more.
April 7, 2016
Rated 1 out of 5 by KRose415 Absolute worst experience. Shameful.
I've never felt a reason to have a single complaint about spg. This experience was a total disgrace to Starwood. Please re-evaluate the quality of your front desk staff, one in particular who has absolutely zero customer service skills and represents an utter embarrassment to the rest of this hotel.
Horrible experience, will never return.
Thanks for ruining my poker trip.
March 4, 2016
Rated 5 out of 5 by Charlie99999 Very Helpful
Front Desk Supervisor Liz Frieze is very helpful on my reservation. Super nice employee.
January 4, 2016
Rated 5 out of 5 by aliahad Good Hotel
I stayed at the Sheraton for a week and the experience was excellent. The staff was friendly and responsive. The restaurant was OK not a whole lot of options but it is quite pricey.
December 22, 2015
Rated 5 out of 5 by Corrado93 Perfect hotel
A very nice property conveniently located by Hwy 101. Everything in the room was fresh and looks recently renovated. Friendly staff all around. Would definitely stay here again.
November 18, 2015