Rated 5 out of 5 by Corrado93 Perfect hotel
A very nice property conveniently located by Hwy 101. Everything in the room was fresh and looks recently renovated. Friendly staff all around. Would definitely stay here again.
November 18, 2015
Rated 2 out of 5 Unfortunate stay
Unfortunately we had a very bad experience at this hotel. I am a Life Time Gold SPG member and stay at many SPG hotels around the world. We arrived very late at the hotel after a very long drive. We were given a wrong room which resulted in waking up another guest at the room who was not very happy. The next day, we removed the No Disturb Sign off the door at 11:30 am, we came back to our room at 11 pm to find out that the room had not been cleaned. The hotel's excuse was that we had the No Disturb Sign on past 11 am. Not very happy with our stay.
November 10, 2015
Rated 5 out of 5 by 365RoadWarrior Sentimental Favorite, Still Good
I've been coming here for many years. When I came with my wife, it was romantic-enough, without being "too much". Now, traveling alone, it's providing the functionality I need. My room was quiet, had a nice harbor view, had windows that opened to let in some air, but not too much noise. I slept like seven dogs (that's good) The fitness center is ample and the equipment works. Parking is easy/available. The location is great for me - near an attractive downtown - though a little distant from wineries.
Contrary to at least one guest assertion, as a Platinum guest, I got the loyalty points and access to the nice lounge, with the great deck and very attentive staff. I got the high-floor room I wanted and could have had a late checkout for asking. I'm reasonably certain the room was better (upgraded) than what I paid for.
Recommend? Return? Absolutely!
October 13, 2015
Rated 1 out of 5 by NoTV Hope your TV works!
TV was not working. I called the Front Desk and reported the issue, said they would send someone up. Twenty minutes later no one came by so I called the Front Desk again. New person took my call, and said he saw no incident reported but would have someone come by. Again 20 minutes later no one came by, I called a third time. Matt took my call, apologized and said he would get someone right-up. Matt came up and said no one was available that he would take a look. He jiggled the cords in the back of the TV and WALLAH it came on. He left, I went to turn up the volume and no sound. Called Matt back, he unplugged it and plugged it back in and finally two hours latter I have a TV with sound. Needless to say I won't be staying here ever again. I commend Matt for taking charge but two hours to get a TV to work. Now that's service, not.
September 8, 2015
Rated 5 out of 5 by LynnS Petaluma 2015 End of Summer
This is about our 3rd or 4th stay over a few years. The staff were friendly and responsive. We stayed 2 nights and this time paid for the club room. The breakfast ( compressed scrambeled eggs, oatmeal and fruit) was nothing to right home about, but was very convenient. We were happy to be able to get coffee and sustinance before we left the building. The evening orderves ( pasta, salad and cheese) were a decent treat. The room had windows that lifted a few inches which made it nice to have fresh air. The mattress was lumpy on my husbands side ( the right side in rm. 440) so he did not sleep well. That being said, We will definitly go back.
August 31, 2015
Rated 3 out of 5 by Rancher Needless mediocrity
This is the only Starwood property in Sonoma County. A recent renovation has markedly improved the physical hotel. The staff continues to be inept, incompetent, or both. They continue to equate officiousness with professionalism.
There is rarely much SPG recognition, and when there is, it is minimal. After a brief upswing, the lounge has gone downhill quickly. There was no protein at breakfast. I had to go out for it.
Nothing really bad will happen to you at this hotel, but nothing very good will happen either.
August 19, 2015
Rated 3 out of 5 by SandyF No Starwood Benefits Plus Additional Charges for Rollaways
No benefits for starwood platinum or gold members. Staff at the counter didn't acknowledge or care. When asked isn't there something, the young lady grudgingly offered a free drink coupon. Also, ordered rollaway beds at the 1800 starwood number and said only if there is no charge. There appeared to be no charge at the time of booking on the phone.
Of course the hotel invoice showed rollaways charges that we weren't made aware of at check in. When I called about these charges they basically said "tough".
Not the best customer service. I'm a loyal starwood member and have traveled for business with them for over 20 years. Would not recommend this hotel.
July 28, 2015
Rated 4 out of 5 by JohnnyQuest Staff is the BEST!
The rooms need new, bigger televisions, The staff are fantastic. Every time I go here I am surprised by how hard the staff works to make me happy. This applies to every person I have ever dealt with at this facility.
July 28, 2015