Rated 1 out of 5 by NoTV Hope your TV works!
TV was not working. I called the Front Desk and reported the issue, said they would send someone up. Twenty minutes later no one came by so I called the Front Desk again. New person took my call, and said he saw no incident reported but would have someone come by. Again 20 minutes later no one came by, I called a third time. Matt took my call, apologized and said he would get someone right-up. Matt came up and said no one was available that he would take a look. He jiggled the cords in the back of the TV and WALLAH it came on. He left, I went to turn up the volume and no sound. Called Matt back, he unplugged it and plugged it back in and finally two hours latter I have a TV with sound. Needless to say I won't be staying here ever again. I commend Matt for taking charge but two hours to get a TV to work. Now that's service, not.
September 8, 2015
Rated 5 out of 5 by LynnS Petaluma 2015 End of Summer
This is about our 3rd or 4th stay over a few years. The staff were friendly and responsive. We stayed 2 nights and this time paid for the club room. The breakfast ( compressed scrambeled eggs, oatmeal and fruit) was nothing to right home about, but was very convenient. We were happy to be able to get coffee and sustinance before we left the building. The evening orderves ( pasta, salad and cheese) were a decent treat. The room had windows that lifted a few inches which made it nice to have fresh air. The mattress was lumpy on my husbands side ( the right side in rm. 440) so he did not sleep well. That being said, We will definitly go back.
August 31, 2015
Rated 3 out of 5 by Rancher Needless mediocrity
This is the only Starwood property in Sonoma County. A recent renovation has markedly improved the physical hotel. The staff continues to be inept, incompetent, or both. They continue to equate officiousness with professionalism.
There is rarely much SPG recognition, and when there is, it is minimal. After a brief upswing, the lounge has gone downhill quickly. There was no protein at breakfast. I had to go out for it.
Nothing really bad will happen to you at this hotel, but nothing very good will happen either.
August 19, 2015
Rated 3 out of 5 by SandyF No Starwood Benefits Plus Additional Charges for Rollaways
No benefits for starwood platinum or gold members. Staff at the counter didn't acknowledge or care. When asked isn't there something, the young lady grudgingly offered a free drink coupon. Also, ordered rollaway beds at the 1800 starwood number and said only if there is no charge. There appeared to be no charge at the time of booking on the phone.
Of course the hotel invoice showed rollaways charges that we weren't made aware of at check in. When I called about these charges they basically said "tough".
Not the best customer service. I'm a loyal starwood member and have traveled for business with them for over 20 years. Would not recommend this hotel.
July 28, 2015
Rated 4 out of 5 by JohnnyQuest Staff is the BEST!
The rooms need new, bigger televisions, The staff are fantastic. Every time I go here I am surprised by how hard the staff works to make me happy. This applies to every person I have ever dealt with at this facility.
July 28, 2015
Rated 5 out of 5 by JC40320 Great Hotel / Great Staff
Well done guys. I'll be staying there again!
July 1, 2015
Rated 3 out of 5 by 4mft99 Cafe with no food
At 8:30 PM, following a great day eating our way through Napa, checked in for an overnight while celebrating my daughter's 23rd Bday. The Tolay at the Sheraton Petaluma was below average. The menu had no desserts available and could not serve any items attempting to be ordered as they were transitioning the menus. No disclaimer was provided until after ordering all items and then recommended to try Applebees. We ended up at In & Out as it was the only place open late in the evening. The apologetic front desk was also unaware that the restaurant wasn't prepared to serve food. Rather than stay here in the future, I will continue with the Westin Verasa or another SPG option.
June 30, 2015
Rated 4 out of 5 by CindyCC54 Pleasant Stay
My friend took a class in Petaluma and I was traveling with her; we stayed for six nights. We choose the Sheraton because it was located close to the city although we learned upon arrival that it wasn't walkable. The hotel is located on a marina although there's a highway visible. We stayed in a "Traditional Room" which featured two "Sheraton Sweet Sleeper Beds"; the beds were very comfortable. There was a refrigerator and wi-fi in the room. The room overlooked the parking lot. The Sheraton offered a "green choice" which allows you the choice of how often linens and towels are laundered. There was a heated outside pool and hot tub and a nice walking trail through the middle of a wildlife refuge The receptionists were helpful and very friendly: we were greeted every time we entered the hotel. The housing keeping staff was also pleasant and courteous; we saw them frequently as the area where they store the carts was near our room.
We discovered on our last night that there was a happy hour which offered half-price for food items from 5:00-7:00. Since we didn't frequent the bar, we didn't learn about this until a person hosting a wine tasting in the lobby mentioned it.
Overall, we were pleased with the stay at the Sheraton
Green Features: If you chose to "go green" you receive a $5 voucher to use at the hotel.
I dinner at the Tolay Restaurant. The restaurant decor is "average" hotel dining. I decided to order the Pan Seared Chicken which included Heirloom Fingerling Potatoes, Roasted Brussels Sprouts and Lemon-Sage Pan Jus. The service was extremely slow and we had to inquire as to why the dinner was taking so long. The wait person did not check on our table at all although I have to say it appeared there were only two wait staff. The chicken was okay, however, I was disappointed that it was not a chicken breast, but part of a whole chicken. The Brussels sprouts were hard and inedible. I flagged the wait person and she substituted a salad for the undercooked Brussel sprouts.
Overall, it was a disappointing dining experience. If you have transportation, drive into Petaluma for much nicer restaurants.
June 20, 2015