فندق شيراتون سونوما كونتي، بيتالوما

  • 745‎ Baywood Drive
  • بيتالوما،
  • كاليفورنيا
  • 94954
  • الولايات المتحدة
  • الخريطة

الغرف والأسعار

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سياسة شروط السن

يجب أن يكون النزيل في عمر 18 سنة أو أكبر مع صورة من تحقيق الشخصية لحجز غرفة.

Rated 3.8 out of 5 by 292 reviewers.
Rated 1 out of 5 by Not the SPG I Know When I checked in I was given a room on the first floor directly next to an elevator. I stay at Starwood hotels fairly often so I do not understand why the person working gave me this room. This turned into a disaster as this was the loudest room (on NYE especially so). I asked to transfer rooms but was told that there was no availablility. When my fiancee and I were headed to dinner there were a group of teenagers were in front of the main entrance smoking marijuana - our cab driver told the front desk who didnt seem to care. On top of all of that, the internet connection and television was terrible - spotty at best. This stay makes me question why I go out of my way in business travel to stay at starwood properties. January 4, 2012
Rated 1 out of 5 by Is this really a Starwood property? Excited to learn there was a Starwood property in Petaluma. But very disappointed in the whole experience. Lots of improvement needed... Large carpet cleaning machine blocking the hallway when we arrived to our Club floor. Club lounge was more like a daycare room ... Too small and filled with running children. Warm water and sodas in club lounge refrigerator, Not business friendly at all sorry to say. Bedroom had stained bed skirt, not a heavenly bed at all, mattress pad made bed stiff and warmer than usual, felt like I was in a kids bed, plastic mattress pad causes sweat, most uncomfortable bed ever due to this. Club room with marina view was good but not the bed or mediocre club lounge. Loudest ice machines echoing down hallways both on club level and ground level. Seemed more like a mediocre budget hotel than a Sheraton or any Starwood property. More than a design renovation needed. May 26, 2014
Rated 3 out of 5 by Time for an upgrade This hotel is conveniently located near, but not in, the Sonoma Valley. The staff is gracious, helpful, and accommodating in every way. Unfortunately the rooms don't live up to SPG standards. The carpet was badly stained and the furniture was chipped and clearly in need of replacement. It's too bad that the room quality doesn't live up to the first-rate staff. November 26, 2011
Rated 1 out of 5 by AWFUL - This review is 100% True - Their "Suite" is actually a partition door that does not shut out light or sound. - There are no valet, or bellman at this hotel. Must carry your own bags. Need a cart? Push one yourself to the parking lot to unpack your car. - We waited 5 min to be acknowledged by the front desk. - Waiter served me coffee in a mug with a solid red lipstick crescent - NO INTERNET FOR 3 SOLID DAYS. Got it working for a few minutes, speed test showed near zero upload/download. Not good for business travelers. Cell service is spotty too so you're basically offline. - Maids aren't trained in hospitality. "Can you turn down my room while I'm out?" "I don't know I'll have to ask my supervisor"... Uhhh okay. - Need a front desk agent? You can find them out front (like, directly out front in the portico) smoking and talking on their cell phone. I am Starwood Gold and I've seen Starwoods all over. I can only guess it's a franchised Sheraton with bad management? No one has a clue about hospitality. Terrible place. January 22, 2013
Rated 2 out of 5 by Why make a reservation when they don't honour it? I come to Petaluma frequently and had been choosing the Sheraton due to it's proximity - I don't think that is going to happen again. I booked a club room floor in advance, it was confirmed, but upon check-in I was advised that there were no rooms available and I was put on a non-club floor. My compensation? 2000 starwood points... its 1/5 of the value of a stay at this location. I am very disappointed. I asked if there would be a room available at any time during my stay, the helpful staff member told me no. Strangely though when I look online, I could book another room on the club floor. What's going on Sheraton? August 26, 2014
Rated 4 out of 5 by Convenient and Friendly As usual, we were pleased with the overall recent stay in Pentaluma,Ca. We especially enjoyed the Club Lounge where we enjoyed yummy breakfast fare and evening snacks that were more like a meal. The Starbucks coffee available all day was also appreciated. September 30, 2014
Rated 2 out of 5 by mixed feelings first time i stayed here wasn't the best experience due to 2 different housekeeping staff, within 10 minutes of each other, trying to gain entry into my room even though i was granted late checkout. plus, the do not disturb sign was still up on door. as a female who had just showered, did not appreciate the male staff member trying to open my door as i was standing naked trying to get dressed and having to shout, yet again, that i had late checkout. i emailed the manager, and he assured me he would talk to housekeeping and front desk staff to assure the problem won't happen again. however, the second time i stayed, my shower steam set off the smoke detector and was then accused of smoking in my room. then, to my disappointment, 3 minutes after 12pm, housekeeping tried to come into my room, even though i had a late checkout. again. apparently me not wanting my stay interrupted by housekeeping and not wanting a faulty smoke detector to be set off by shower steam just so i can be accused of smoking in my room is an indication that my expectations for my stay were too high. if wanting to feel like my patronage is valued and that my feelings of privacy and safety matter means that my expectations are too high, maybe the hotel and it's management's expectations for providing good service aren't high enough. December 19, 2011
Rated 4 out of 5 by Convenient, Courteous and Comfortable This was my first visit to this hotel and I opted to stay on the Club Level. Best decision I've made in a hotel upgrade. The Club room was a great place to congregate as many family members stayed there for a wedding. It was great to be able to get little snacks and drinks during the course of the day. And can I say the coffee maker in the Club room kept me going? Our family spent many nights talking until the wee hours of the morning so that delicious coffee was absolutely necessary. The staff was friendly, courteous and accommodating. We were able to check in early. This resulted in us being put in a a room that was immediately ready but didn't have the extra towels requested at the booking. But that was quickly rectified. The only "problem" we had was an extra roomie....a tiny mouse. While it loved the room, we weren't willing to share. A quick response from the front desk, a glue trap and quick retrieval allowed us to go right to sleep. September 29, 2014
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