Rated 4 out of 5 by ramonv Want to love it, but...
We are owners, so I want to love it, but...
Too many noisy kids running down the halls, and in every pool. They shriek and screech and yell all day and night.
The pots and pans could really be better quality. The beds could be more comfortable, and it would help if there was a way to keep the light from the bathroom out of the bedroom. (dark curtains, maybe?). The restaurants/bars are mediocre.
The beach is great. the rooms are nice, the staff is mostly very good, and the stores are good.
May 17, 2015
Rated 4 out of 5 by MaeMae Beyond our expectations
Lovely, well appointed suite. Full kitchen with great amenities. Big luxurious bathroom.Large lanai (veranda).
Porte cochere in the north tower is very poorly designed. They should not allow large transportation vans to enter, which block the entire drive way.
Restaurant choices in north tower not appealing. No retails shops except for small market. Twenty dollars for an beach umbrella and ten dollars for a beach lounge chair rental. Outrageous!!
May 16, 2015
Rated 5 out of 5 by Thebest2015 Beautiful hotel location
Everything you need for a complete vacation in Maui is at this wonderful Westin Villas.
May 15, 2015
Rated 5 out of 5 by Holli92 Awesome
We had an amazing stay here. Everyone was very friendly and the the resort is very clean and beautiful.
May 14, 2015
Rated 4 out of 5 by Gcsras Fantastic resort
This is a great property ... beautiful hotel, great location, and wonderful service! Almost perfect.
Our only issue was the sofa bed in our villa, where the mattress wasn't the greatest quality and was quite uncomfortable.
Still, we'll be back!
May 11, 2015
Rated 5 out of 5 by MBClarkie Great Maui Location
I had the opportunity to stay here for a week as a gift from my relative who has a Starwood ownership. The one bedroom is large and very comfortable, with a full kitchen and washer/dryer. We had a great view of the pirate pool and partial ocean view. Everyone was friendly but we were truly impressed with the fantastic spirit of Charlie, who served us food and drinks around the pool. She made us laugh and we greatly enjoyed meeting her! The beach was not crowded and we enjoyed snorkeling in the blue water. Definitely rent the lounge chairs and umbrella on the beach as they made for a very relaxing day. I'm already looking forward to my third visit to this resort next year!
May 9, 2015
Rated 5 out of 5 by flxible870 A Most Wonderful Week
We arrived on a Saturday evening. We drove to the Villas after a long day of travel and a challenging time at Safeway to get supplies for our week. The valet greated us with a huge smile and Aloha. We had our goodies promptly removed from our car. We walked over to check in. Again, a huge smile and Aloha. We were checked in and we proceeded to our room. We gave it the once over and found it not up to standards. It hadn't been cleaned to standards we would expect as Owners. We unpacked and went to sleep. The Heavenly Bed was just that, HEAVENLY. We woke to the sound of the birds singing. We had a lovely view of the ocean and of the pool and common areas around the pool. We were in the South Villas. We went down to the Concierge. We talked to GYE. We advised her of our room issues. She explained that the previous day there were a TON of changes to people's departure times. There were a lot of "re-checkins". We understood this. The staff was dispatched to our room. We went to place some groceries in the room and found four Housekeeping staff cleaning the room top to bottom, even shampooing the carpet!! We left them to finish their work. When we returned it was spotless. The remaining days here were awesome. The staff is wonderful. My only issue is with the shuttles. I wish there could be 30 minute service to Lahaina later in the evening as they get PACKED as all the Guests wish to stay in town as late as possible and then all return at the same time. We will be back to the Ocean Villas as soon as we can. Mahalo
April 26, 2015
Rated 5 out of 5 by RHSEN world record for engineering visits
We loved our stay, had a wonderful week, even though we called engineering 6 times. "Call engineering" became part of our "adventure" and we laughed every time something broke - knowing they'd fix it promptly and we'd joke about it later.
Shower door leaked - fixed in 1 hour
DVD player broken - fixed in 1/2 hour
Dishwasher broken - fixed in 1 hour
kitchen faucet broke off - 2 great guys - 2 hours
Dishwasher broke again - fixed in 1 hour
A/c broke - fixed while we were out - 1 hour.
April 22, 2015