Rated 3 out of 5 by DisgruntledSPGPlat No Recognition
I stayed at this hotel in August 2014, and I will say I was very dissapointed. Being an SPG Platinum Ambassador. I received no upgrades not even a floor upgrade. Maybe its because I booked 10days before (but still). I have been convinced to try it again in a few weeks, will see how this visit turns out. If not, I may just start sticking with the competition from now at least, I get recognized there.
October 8, 2015
Rated 3 out of 5 by flick5252 WESTIN SERVICE
I ENJOYED MY STAY MARRINA AT THE FRONT DESK WAS HELPFUL AND PLEASANT
August 31, 2015
Rated 4 out of 5 by dfeierabend Good Dispite Mishap and Glitches
The hotel layout and amentities are great. There is a lot offered in a relatively small footprint as compared to other casinos on the strip. Unfortunately, I had a couple of incidents that distracted from the good. 1) We attended the complimentary happy hour, which seemed like a fantastic idea. However, the bartender poured the red wine I ordered so quickly that it splashed and stained my new dress in several places. 2) As a SPG member with the smart phone app, I expected an automated electronic check-in. That service didn't work. Otherwise, it is a nice hotel, and despite the disappointment of my dress, I would still recommend to friends and family.
August 26, 2015
Rated 1 out of 5 by Patterson Horrible front desk check in experience
I booked the Westin hotel for a stay with my family, I had requested early arrival and called the hotel to check to see if the early arrival was available as I was coming from a rafting trip and was told that our two rooms were blocked out and were being cleaned and would be ready in half an hour. We took a cab to the hotel and were told that our rooms were not ready. We waited five and a half hours to get into our rooms. We were not given rooms until 5:30pm. The manager, Sara, was extremely rude to us. There was smoking in the hotel apparently allowed by law in the casino and at the pool, but there was also smoking going on in the second floor couch area and the lobby couch area which are not connected to the casino and the hotel just seems to turn a blind eye to the smoking despite the fact that it advertises itself as a smoke free hotel and was notified of the people smoking on the second floor and the lobby area. This hotel clearly is not a smoke free hotel so don't stay there if you expect it to actually be smoke free. The management and the front desk check-in people were rude and we found this to be a terrible experience and would not recommend this hotel to anyone.
August 24, 2015
Rated 4 out of 5 by IlonaB My stay
This was my first stay in The Westin Las Vegas. ih actually has a great location (just few minutes walk from The Strip), but that gives you more comfort and less noise. Rooms are rather small, wirh average quality of furniture. Barhtoom is tiny and needs refurbishment even more that room itself. Doors in the room need to be replaced (there was a rather big space between door and floor and I caould see the light coming frm the hall).
at Reception Dest there was Albert - one of the best Receptionist I've met. Very attentive, very helpful and nice.
Overall hotel needs to invest in furnishings and equipment and it will be great property!
August 20, 2015
Rated 4 out of 5 by Bkbroome Nice alternative to the Strip
I am in Vegas a lot for business and like this hotel for its proximitry to the Strip. It is nice to have a good business hotel with a decent pool for some leisure time but without the whole casino scene. The casino here is small and you can walk through it in a minute.
August 19, 2015
Rated 1 out of 5 by JAYZ1515 Watch Out for additional Fee
If your planning on leaving earlier than your checkout date, there is an additional fee of 75 dollars for checking out early. Its not ideal for business travelers.
August 17, 2015
Rated 5 out of 5 by Saiparn looking forward to our next stay
This is our 2nd visit at The Westin and it is ever better than the first time. The room is always clean, friendly staff (love a little touch in their name tags, showing their passion). We have a peaceful and pleasant stay. Will come back soon.
July 20, 2015