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Rated 2.7 out of 5 by 259 reviewers.
Rated 1 out of 5 by Old hotel with bad service This Sheraton is the worst hotel in the whole SPG group. It is in a good location. The hotel is mid eighties and needs a renovation. The front of desk is the worst you will find at an international hotel chain. Don't stay here August 12, 2016
Rated 1 out of 5 by Poor example of a Sheraton Hotel I stayed here in July 2016, what a disappointment. Everything seemed to be very old, uncared for and really needs serious refurbishment. Some floors have an overwhelming smell of mould and not fit for anyone to be in. What has happened to the outside area, a dried out water area and tennis courts - in disrepair. I did see an outline of a garden that could be made so nice but sadly overgrown with weeds which really would not take much effort to get back to standard. The rooms shown on the website is not the rooms offered and I'm not sure where they were? Helpful cheerful staff in this hotel that are happy to help you but this is all the hotel has going for it. August 9, 2016
Rated 1 out of 5 by This hotel needs to be demolished i'm sorry, but its in bad condition. The carpets are smelly, they are still using Tube TV's, the showers don't work properly, and even the staff seem to be "tired" July 25, 2016
Rated 2 out of 5 by In desperate need of a redo. This hotel has remained virtually untouched from the early 90's by the looks of it. It is not worthy of the Sheraton name. The price wasn't below average. Everything else was. Vey disappointing. July 15, 2016
Rated 2 out of 5 by Definitely showing it's age Second time here (and will be here again in a few weeks) so it's not that this is a bad hotel, it just doesn't bring a smile to your face when you walk in the door. Exterior is the worst part, it just looks very, very tired. The rooms are not that bad, but dated. Really? A tube TV in a room for an SPG Platinum? Check-in is sketchy as everyone notes. The minimum of communication required to get you a key. Food is on and off. The same dish will be great one day and then awful the next. Very little consistency. I just want a bed and a shower when I travel on business, so I'm okay. Would never bring my family here. June 28, 2016
Rated 1 out of 5 by Beyond terrible By far the worst SPG experience of my time as a member. Staff incompetence was only surpassed by the lack of hot water on a 4 day stay and the complete filth in all areas of the property. Disgusting and disgusted. June 7, 2016
Rated 1 out of 5 by The WORST experience in Sheraton I am so surprised to have such a terrible experience in Sheraton. Reception was slow. Shower room facilities was old and not well functional. Breakfast was in bad taste. Employees were rude...... I cannot believe it's a Sheraton. I was totally disappointed. I hope some improvements will be happened in this hotel ASAP. May 10, 2016
Rated 2 out of 5 by Hotel that is probably as ancient as the Great Wall itself The only improvement since my last visit a year ago is that I was checked in by Front Office Manager himself who speaks excellent English and it was a great relief that I did not have to explain everything with hands. Got an upgrade and very early check-in which was really nice. Hotel is so old that no matter how hard housekeeping tries (and I have to admit that they do I really good job) everything still looks very dirty. Internet connection has improved and executive lounge still has great and welcoming staff. Hotel is in a good and very safe location. 2 min walk to subway and 10-15 to Sanlitun which is a major shopping and entertainment neighborhood. 90% of the staff does not understand a single word of English so if you need anything you are in trouble. April 25, 2016
  • 2016-08-29 T12:44:22.201-05:00
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