Rated 5 out of 5 by CB500 Customer Service Renaissance
As a life-time Platinum member, I’ve traveled to well over 125 countries, thousands of cities, staying at hundreds of hotels. The Westin at Reston Heights ranks highly among stiff hotel competition across the Washington/Northern Virginia landscape. What makes the Westin Reston Heights such a formable hospitality force? Its crackerjack staff, well-appointed rooms, delectable edibles, and quiet/calming atmosphere.
The responsiveness and overall professionalism of the Front Desk staff remains the strength of this hotel. A venerable hotelier powerhouse, the Front Desk team in unison calls each guest by name, skillfully directing guests to updated and appealing outlets. When an urgent piece of correspondence arrived, almost on cue Associate Ivan stopped me in full stride, ensuring I had all paperwork needed before attending high-level negotiations. Calling the hotel later in the day, Associate Tewfik recognized my voice, called me by name, and adeptly made needed preparations before I returned. In a hotel world that seems to pride itself on quickly cycling guests through without attending to individual client needs and details, the Westin Reston Heights is a beacon of unmatched hospitality – raising international customer service standards, to another level. Customer service renaissance doesn’t happen by accident. The main drivers of this high-flying team? Assistant Front Office Manager Lexy and Front Desk Supervisor Kasia, both pros play active roles in providing unparalleled customer service to scores of road warriors. Kasia has empowered the Front Desk team with forward leaning and can-do customer service attitudes. Requests that normally cripple other Front Desk teams, are routinely addressed with aplomb by the Westin Reston Heights crew. If your party is for two or two hundred, recommend staying here.
The corresponding updated rooms and meeting spaces across the hotel are equally impressive. Clean and spacious, my room had a lovely view, and well maintained by Associate Carmen. The gym and pool were both easily accessible, enticing me to go more regularly – working-off the great meals, accompanied by delicious Virginia wines. Speaking of the edibles, Dining Room Manager Mel provided excellent food/beverage pairings – knowledgeable about the current culinary happenings, every meal offered something different from the humdrum. Wait Service teammates, Peter and David, were attentive and quick, facilitating hot and tasty edibles.
Lastly, the overall vibe of the hotel allowed for a goodnight’s sleep, something desperately needed after travelling for a couple of days enroute Washington. After enjoying a run through the Jacuzzi and lap pool, devouring a Barramundi-like white fish (while sipping on some of Virginia’s finest wine), I fell into the Heavenly Bed, sleeping a full eight hours.
Thank you so much Westin Reston Heights for being a hospitality beacon, offering a higher standard of customer service, setting an aspirational service benchmark for others to emulate.
July 23, 2016
Rated 5 out of 5 by TravelJeep Weekend Stay at Different Westin
Normally, when I visit the DC area, I stay in Arlington, Va. This Westin presented itself with a very good value for the weekend and I decided to try it. It had all the features of the other Westin that I was used to my last 5 visits there.
The indoor pool was not small and not large, but you can swim laps comfortably. The whirlpool was the right temperature. I was even informed that I could use the Sheraton outdoor pool if I wanted which is right next door in the plaza. The restaurant was very good and the selection was nice. The room I had was a little more spacious than I normal get at the other Westin.
You are right my the highway, so you can get to any where very quickly. In addition, their is a shuttle bus that takes you to the Metro that is just about a 1/2 mile away or you can enjoy a nice walk. The surrounding area is very nice with green lawns and trees. Different from that of city setting. For a leisure stay this weekend, right choice. I am sure that I will be returning.
June 21, 2016
Rated 5 out of 5 by 4prettybabies ALWAYS A PERFECT STAY AND DINING
It's always a pleasant and perfect stay at the Westin Reston, Not only is the customer service excellent each stay, but for every dining experience and meeting, our clients have nothing but great feedback and rave about the FOOD! this is the perfect place to have your clients stay and hold your meeting and reception... but also a great place for you to stay if in town to enjoy the beauty of Reston.
June 12, 2016
Rated 5 out of 5 by 543Nikki21 Lovely Hotel Highly Recommend!!
Booked this hotel since it was close to the Dulles
Airport, had an early flight to catch. Would highly recommend & would definitely stay here again!
Everything about the hotel was perfect! Ample parking, beautiful lobby, courteous staff, extremely comfortable room! Cost of room was reasonable too!
June 9, 2016
Rated 4 out of 5 by cyberseal Clean & Functional
Hotel did its job. Definitely got what I paid, but I was not overwhelmed it with "Westin" quality...
May 17, 2016
Rated 4 out of 5 by Ang22 Heavenly
The Heavenly Bed is the best part. Also to gym clothes and shoes rentals. My husband forgot a workout tee shirt when on a business trip, and for a minimal fee, rented one. He enjoyed his workout and comfortable stay.
May 2, 2016
Rated 5 out of 5 by fa7002 Another great stay at the Westin Reston Heights
I travel to the area for work occasionally as my company has an office in Reston. I make it a point to stay at the Westin Reston Heights, as it is an excellent business hotel.
It is close to the airport, to which they provide a free shuttle from and to, they have great amenities, the Vinifera restaurant is excellent, a nice pool and gym, and nicely appointed rooms. I really liked the deluxe suite that I received as an upgrade this stay, lots of space to move around.
Although there are many choices in the area, I find that this Westin stands out in the crowd. As a platinum member, I am accustomed to getting great service from Starwood, and this property really embodies that spirit.
I'll be back soon.
April 26, 2016
Rated 5 out of 5 by star0415 Excellent Staff Reception
I was impressed by the friendliness and welcoming by the front desk staffs, especially Kasia. She has helped me to move my stored luggage to the room prior to my arrival and provided me an arrival surprise for reaching starwood platinum status.
April 20, 2016