Rated 4 out of 5 by Daisy9 Faulty safe
The location of this hotel was great... I was in town for an event, but didn't want to stay at the host hotel. This place was terrific! Proximate to the town center & parking was free (and that is appreciated!)
The room was well thought out and very clean. I am a light sleeper, so I could definitely hear the hum of the highway traffic. I travel w/earplugs, so that was not a bother... Bed was extremely comfortable, & it was nice to have a balcony for fresh air.
Only issue that arose on our stay was a faulty safe... While all of our valuables were locked in it! We were pressed for time, and didn't notice it was broken until we were rushing to check out. When we couldn't get it to open, they sent a technician to help. The instrument he had to bypass the combination didn't work, so we ended up waiting while they eventually drilled it out! I was happy we weren't heading to the airport for a flight & only traveling by car, but the delay unfortunately did effect our day. Staff was "sorry about that".
June 29, 2015
Rated 5 out of 5 by mandar40 Excellent Service. A favorite when I am in Reston
Excellent service and hospitality.
Keep up the good work.
June 25, 2015
Rated 4 out of 5 by Butch999 "What a Great Staff"
A Hotel is a hotel, what makes a hotel great is the people who work there, from the time I arrived until check out time your staff was outstanding. It was 4am when l arrived and the front desk young lady "Marigie" I think that was her name, found a room so that l could check in early and sleep. Thank you young lady you made my day.
June 22, 2015
Rated 5 out of 5 by klbirdie55 Great hotel
We were traveling with 3 ppl and there was no dbl queens so the front desk upgraded us to a suite with a roll-away. The room was so large that the roll-away was not an issue. Staff was excellent and the bar and restaurant food was delicious. The hotel is beautiful. We parked our car on Friday and never had to use it until we left. The shuttle took us to the metro stop and the Reston town center. We can't wait to go back.
May 27, 2015
Rated 1 out of 5 by FrequentTraveler1K Poor management with unpredicable service quality
I was told by the front desk and the driver that they pick up every 30 minuted at the metro station. I was at the metro station at 1:20pm today, and I even called the hotel to confirm the shuttle service. I was promised that a shuttle will pick me up at 1:45 pm. I waited for 30 min and still no shuttle. So I called again at 1:50pm, 2:00pm, 2:10 pm and 2:12pm. Every time I was told the shuttle was coming. During the last call, the front desk was so sure that the shuttle will arrive in 2 minutes. Well it didn't show up until 2:20pm. I waited 60 minutes even after calling Westin 5 times. I think what happened was that the hotel was so remontely located and empty, the shuttle driver just doesn't go out unless there's a request. But the front desk doesn't know that the shuttle is by request only.
I take Uber for the rest of my stay to get in and out of DC area. It does not make sense to stay here ever again.
May 12, 2015
Rated 5 out of 5 by HitmanInWis Friendly
Staff was very friendly, and room was nice, but wanted to call special attention to the lifeguard on duty at the pool - Matt - he was a great guy that took the time to have a conversation with me and do some cool things with my son. Definitely something I dont get at many hotels, and much appreciated!
March 29, 2015
Rated 5 out of 5 by ProfDr In Room Coffee Machine
I would like to start by saying the Weston at Reston met almost all expectations. Sad to say the one little thing would have left me totally satisfied. The in room coffee machine was a one cup Mr. Coffee machine which is fine and so was the Starbucks coffee. The problem was the coffee packet was to large for the little Mr. Coffee machine and trying to make a cup on coffee turned in to a wet mess. I talked to the front desk about the problem who told me is was a house keeping issue and then asked my work colleagues if they had the same problem and we all did. The problem was not resolved during my stay. So, my recommendation is get the correctly matched size coffee filterf or machine or offer free room service for that first fresh cup of coffee!
February 20, 2015
Rated 4 out of 5 by LoyalWestinGuy Shuttle Service is Horrendous
I have stayed at this location loyally over the past 4 years. Restaurant is Excellent and has decent wine selection and atmosphere. Rooms are up to Westin Quality.
Experience with the Free Shuttle to the Town Center where all the restaurants are is so off the charts it is not worth the money that Westin puts toward it to have such a bad customer experience. They would be better off paying for guests taxis.
On way back from dinner (26 degrees outside ) we called -- "5 minutes the shuttle will be there". 2 more calls later and they where still telling us 5 minutes and they where still looking for the shuttle . 3 guest standing outside dealing with the front desk , who then kept repeating "5 minutes".
They need to fix that or stop being so inaccurate with their guests. Next time they can stand outside and feel the fun.
Still like the location, but question why they are having services that build bad reviews ? We had same issue on way to dinner ,, but at least we where in the lobby.
February 17, 2015