Rated 5 out of 5 by Angie0409 EXCELLENT!
We just got home from our weekend adventure at The Westin! I am so glad we chose this hotel! From the second we pulled up to valet - I felt like we were treated like royalty! Every department and every one of the staff members couldn't have been more friendly! I am truly amazed at how beautiful our room and view was! We will most certainly be back!!! Special shout out to Kim at the front desk who ran back to TWO different rooms for me after we checked out and realized we left something behind in each room! I couldn't thank her enough and she didn't think twice about going to check for me! Thank you Westin!!!
August 2, 2015
Rated 5 out of 5 by Kaydon7 Wonderful staff
My daughter was getting married at a local venue. The bride , groom and all their guest received exceptional treatment. Everyone involved from our initial meeting to check-in and parking made it a wonderful experience.
July 20, 2015
Rated 5 out of 5 by hect34 this hotel is closed, to the convention center and have excellent staff and a nice pool
I like this hotel,when we check in,was a problem because the room was not ready but the staff in front desk make my wait very good. Thanks to all you guys in front desk.can't wait to go back.
July 10, 2015
Rated 1 out of 5 by danches787 Will not be coming back to this hotel
This was by far the worst treatment I've gotten at the many many SPG hotels I've stayed, including the lower end hotels.
I honestly felt like when you arrive at a motel during a road trip where all you need is a quick bed to rest a few hours.
Hotel smells horrible, the only perk you get for being a platinum member is a candy bar as you're not even offered an upgrade/breakfast/welcome gift or even points. Today I received the 500 welcome points so I know you do get them but lord if you can avoid this hotel please do, I've stayed at the Aloft, Sheraton in the area and they are way better than this.
Stay away is the best tip to anyone going to this hotel and only recommend to the people you don't like much.
June 19, 2015
Rated 2 out of 5 by brittanykisa unhelpful and unorganized
My stay was pretty average. Not much good or bad to say until my day of and the day before check out. I was told that self parking was $10 a day. I was charged $70 for 3 days. I talked to other people who also stayed this same weekend and they were charged or given many different prices. When I called the hotel to figure out what had happened I was told that the parking garage that is part of their building is not theirs and that it was my own fault I was charged this much and that the would not help me. My other cars keys were miss placed by the employees who parked it so I had to wait nearly 30 minutes while they looked for them. They were in no rush to find the keys and I never got an apology. In short I will not be stay at this location ever again.
June 15, 2015
Rated 5 out of 5 by MzStaples73 Great Stay
I really enjoyed my stay at the Westin. The breakfast buffet was awesome. Everyone was very courteous. And I appreciated the go green rewards!
June 11, 2015
Rated 2 out of 5 by ceidefields Needs refurbishment
It's clearly been a while since this hotel has been updated and various things are broken and in need of painting. Hairdryer was broken. Lamp was broken. Door looked like a door in a crappy motel. Housekeeping hammered on my door every ten minutes for an hour and a half straight, despite the fact it was 8am and I had the do not disturb on the door. I'm going to stay at the Sheraton at the airport in the future. Doesn't live up to the Westin brand.
June 9, 2015
Rated 1 out of 5 by Beth1011 Worst SPG Experience
I am a platinum member with SPG and have always felt at home with SPG properties until my stay at The Westin Tampa Harbour Island. I stayed at this property this past weekend (5/28 - 5/31) and was extremely disappointed. Our entire floor reeked of urine the moment we stepped off the elevator. There were many bad experiences with our stay but what I experienced our last night was completely unacceptable. I called down to the front desk to followup on a pending request when Claudio answered and was extremely rude telling me they could not fulfill my request. He started shooting off accusations and I had no idea what he was referring to. I asked to speak with the manager on duty. After calling the front desk several times to address my issue and being on hold for long periods at a time, I finally got in touch with Robert Eubank who told me he was the manager on duty. To my surprise he went out of his way to justify the horrible customer service from Claudio and outstanding issue without asking me any details of the situation. Robert was very unprofessional and disrespectful while continuing to make accusations directly to me that were not true. I got extremely worked up, rightfully so, and stated that I would like documentation and proof of these accusations immediately. Robert said he would bring proof to my room. Less than 15 minutes later I received a phone call stating that it was a miscommunication yet not one apology from Robert while he remained unprofessional. He blamed the miscommunication on the kitchen/dining staff. I asked for a specific person that made this outrageous mistake and Robert could do nothing more than stutter. I then received my original dining request (2+ hours after I initially requested it) delivered to my room by Eric Kelley whom I had met the day before. Eric was very pleasant, professional and apologetic. I asked him why there was such a huge miscommunication between the front desk and dining staff and he stated the front desk never inquired with the dining staff about my situation until moments before my delivery. I will be reporting my described issue along with the other issues that occurred this weekend to every entity available so that other vacation-goers and professionals don't experience the lack of hospitality and professionalism from your front desk and management, particularly Claudio and Robert. This will cost your resort more than just the loss of one Platinum Preferred Guest.
May 31, 2015