Rated 5 out of 5 Great service and location
Everyone helpful and show initiative. Managers very engaging. Walk to most everything in Aspen.
July 26, 2014
Rated 4 out of 5 by Jensen2014 Superb Stay in the middle of the Rockies
As expected the St. Regis experience was amazing. Our room was most comfortable, from the beds to the shower. While most of the staff was excellent -- Mary Pat and Stephanie at the concierge desk, Gavin helped us with our luggage, Theresa from private dining and Shawn made a HUGE save when I left some items on the roof of our car -- there was an exception when one staff member took a blanket we had placed near the pool. That person left the life jackets but took the child's blanket. It was returned but after too much trouble for a St. Regis property. Additionally, the pool was extremely hot on our last day (hotter than the hot tubs) and the wait staff at the pool didn't seem to understand English enough to be working with primarily English-speaking customers.
July 22, 2014
Rated 5 out of 5 by bobbie great location and amenities
We were lucky enough to be in a suite which included butler service. Staff were superb. Good meeting facilities and AV staff were excellent.
July 24, 2014
Rated 3 out of 5 by SFAB Recent trip to Aspen
If the hotel could live up to the outstanding service we received from the entire staff during our recent stay, then the hotel might also receive an excellent review from me. However, this was not the case. The hotel itself is far from a 5 or even a 4 star hotel, in our opinion.
July 22, 2014
Rated 4 out of 5 by SFA1992 Summer in Aspen
The spa and the new Italian restaurant are fantastic. Days here they go by so fast!
Maybe it is because I stayed here before high season and they havent spruced the place up yet for the skiers and snowbunnies, but the lobby is looking a little rough for wear, for the St. Regis. The couch was ripped/torn in places, the leather chairs were terribly stained, the ottomans are worn, and the wood floor is buckled in places. It's all a bit unsightly. Even though it is still very nice outside it can become quite warm in Aspen in the sun. We were very surprised when we came in from outside to have afternoon cocktails in the lobby that there was no air conditioning. We inquired about it and were told there was no air conditioning and the best they could do was to open all the doors to help create a breeze. We acclimated but it wasn't comfortable.
The rooms are very well appointed. My bed was a bit lumpy and definitely wasnt the heavenly bed I've had before. The water closets are quite cramped. The phone and toilet paper holders are not placed well in the water closet.
Hate to nitpick but just felt it was worth mentioning at this price point.
July 22, 2014
Rated 5 out of 5 by RGro Conference
The St Regis is an amazing hotel. The staff is focused, polite and friendly. Thank you, Russell Grooms
July 18, 2014
Rated 5 out of 5 by melteller Best of Aspen
Beautiful hotel with great amenities and excellent service. I love that it is so dog-friendly and hope to bring my dog with me next summer!
Just a few pet peeves: To have to pay extra for Wifi at such an expensive hotel is ridiculous – Wifi should be included in the room rate. Similarly, the $50 charge to use the spa (without a service) is also excessive. A friend who was also staying at the hotel wanted a quick tour of the spa and she was told that one was not available until 8:30 that evening.
July 12, 2014
Rated 5 out of 5 by KCSON Loved it
We have stayed here several times over the years and this experience was the best ever and we can't wait to go back.
July 15, 2014