Rated 4 out of 5 by KG09 Excellent Staff
I'm quite surprise that PAk Rudi and Pak Doddy in the time of my check in and out asking the condition of my stay. It's very rare due to I'm quite often stays in the chain hotel but it's quite good. Pak Rudi even give me his name card so I could call him of course I don't want to bother him but shows a good genuine manner of the Sheraton Lampung team. I'm really appreciated the effort of both gentlemen. Send my best regards
September 22, 2014
Rated 4 out of 5 by Charlie1986 Missing Something!
Whilst the staff at the front desk & lounge bar area were attentive and suitably dressed I found the staff in the restaurant to be less attentive and the check shirts & denim jeans 'uniform' they were wearing made it look like the staff were just another guest!
August 25, 2014
Rated 4 out of 5 by Wally06 Nice staff who try hard.
As always my stay was enjoyable. My only complaints as always are:
1/ The whole hotel is a bit dated.
2/ Room AC is noisey.
3/ People allowed to smoke in lobby even when AC on. This is very annoying for non smokers.
4/ Staff not sure on what Gold SPG means. When i asked for 4pm check out, initially was told this is extra, after i told them i was a Gold member everything was ok. Staff need to be more aware. Having said that, they are always very friendly and try very hard.
Overall the hotel has a nice island/Bali feel to it. It is not expensive, but it is older and booking online can be a problem if you don't want to use a CC for payment.
July 14, 2014
Rated 4 out of 5 by Dausmufasa Comfort Hotel
- Large enough room (deluxe), for us, family with 3 children.
- Friendly pool for kids
- Beautiful garden
- Nice breakfast
- Need more attention to the bathroom, and why put the cabinets in the bathroom? we have to go to the bathroom to put our clothes :D
August 14, 2014
Rated 4 out of 5 by Ravn this hotel has good location
Strategic location at lampung
December 2, 2013
Rated 4 out of 5 by Tarigan Local Food for breakfast
Fried Rice and Fried Rice Noodle (kwetiau) is not good.
But I really enjoy western food and Thai Salad.
July 7, 2014
Rated 5 out of 5 by RE32 Nice place to stay and rest after doing business trip
For me this hotel is comfortable and I can get my "little escape" after business trip in Lampung. The staff very nice and helpful. the room condition meet my expectation.
June 8, 2014
Rated 4 out of 5 by Byron Nice Hotel - Just Don't Try to Mail a Letter
Staff is excellent. Room was clean and comfortable. Food was good. Fitness center is being renovated - great - hope they get new dumbells too, since their current ones are dirty and rusty and left stains all over my gym shirt.
Left a letter with the front desk staff to be mailed. 2 days later, I was asked for my pasport to mail the letter....odd? Then I was asked to pay the postage. I said "Can't you just put it on my bill?"...."No sir, you must pay cash."...."OK, how much?"...."1,000,000 Rp" ($100 US) WHAT??? I have never had hotel staff try to rip me off like this before! "OK, just give me my letter back"...."Sorry sir, it is at the post office".....I was checking out, so now my friend has to retrieve the letter and mail it for me!!
Very disappointing for such an otherwise nice hotel!!
October 29, 2011