Rated 1 out of 5 by AboveAndBeyond18 Not up to Starwood standards
This hotel has a ton of issues. I arrived and was given a room with broken air conditioning. I called the front desk and they were very apologetic, and had a new room key (and a coupon for 2 free drinks) ready by the time I got back down to switch roomkeys. Well done.
I go back up to the second room and the toilet is broken and won't flush. Seriously? At this point, I have traveled for 12 hours and am too tired to complain, so I suck it up and deal. But still, not good.
I sleep fine (lulled gently to sleep by the running water in the toilet) and wake up to grab breakfast downstairs. There is no coffee, no milk for the coffee, there are no breakfast sandwiches, and there are a total of 6 pastries to choose from. I did get a choice of two apples - not two TYPES of apples, just 2 apples - TOTAL. For the entire hotel! I could also overhear yelling in the kitchen area where supposedly they make food.
I made a comment to the person at the front desk about how sparse everything looks, to which she shrugged and said, "Eh, we need a new shipment." This at 730AM on a Wednesday. I get that Alofts are supposed to be lean when it comes to food choices, but this is ridiculous.
Combine this with no running maps, and no recommendations on where to run (the person at the desk referred vaguely to a park, but didn't know its name or which direction it was in) and you have a hotel that literally feels like a hostel.
August 3, 2016
Rated 1 out of 5 by Ghost13 No air conditioning in July
The AC didn't work or the phone to call.
The keyless entry us offered and advertised , but doesn't work. Created an inconvenience.
July 28, 2016
Rated 4 out of 5 by DDDD6915 Night out
Fast service on point. Great time.
July 26, 2016
Rated 2 out of 5 by Pravasa Poor Stay
For $135/night I have stayed at better properties. Customer Service is poor, the staff thinks that they are doing you a favor. The breakfast selection is limited and super slow, as is the bar-tender. As other have indicated A/C is way too loud. The saving grace for this property is the proximity to the airport and the mall.
July 24, 2016
Rated 3 out of 5 by LoveCows Need more attention to details
Ordering food at the bar is consistently disappointing - just microwaved. Happy hour drinks prices are great but you have to get food elsewhere. The TV never works until I call maintenance. This is the only hotel where I have this problem every single time. This place could be awesome if they just gave more attention to the details.
May 28, 2016
Rated 5 out of 5 by Jimbo11 An Awesome Find
My wife and I have never stayed at this hotel and booked it on a blind hope that it was a nice hotel. We were thrilled when we arrived. Both the inside and outside was very inviting. The rooms were spacious and decorated and bathrooms were bigger than normal bathrooms. We will definitely stay here again when we return to California.
May 11, 2016
Rated 3 out of 5 by Kauppias Good location, decent value, spacious
I have to admit I am new to the alof brand, as such I am not that impressed with the concept. This hotel is at a good location for shoppers and alike. Parking is easy and rooms were decent sized.
The breakfast was okay. Staff did not explain to me the breakfast concept. I was told breakfast and points but only received breakfast but the kids did too.
Over all it was a good stay, nothing to wow me but I would return if in the area!
April 21, 2016
Rated 4 out of 5 by Kiks Close to Ontario Mills
Great location. Easy access to restaurants and shopping center. Staff was friendly and helpful. The local talent showcased on Wednesday nights made for a relaxing moment at the bar.
April 2, 2016