Rated 5 out of 5 by FredDubaiNewYork Excellent Value - Does not Deserve all those bad Ratings on Here
This was my 2nd stay here, and I am writing another review because of their fabulous new Club Lounge!
But first of all, I feel many reviewers on here are highly unfair: This is an older hotel, but it is well kept. All those Platinum members who are complaining about missing room upgrades need to realize that this facility only has a very limited number of suites. And we are talking about a very busy and big city here. So these suites seem to go to guests actually paying for them. However, the staff has always upgraded me to a bigger size Deluxe Room. In general, while not huge the room sizes here are pretty decent. Again, we are in cramped pricey Tokyo here, not in Dallas or Bangkok. But here's the good news: They just opened a very comfortable Club Lounge on the 2nd floor. The breakfast they serve there is excellent. Tea is being served all afternoon, and cocktails all evening (hard liquor stops at 8pm). Their food and beverage offering is so generous that I would actually recommend non-Platinum members consider booking a room with Lounge access. And for you Platinum members: Take advantage of your free Club access and make this Club your living room. It will help you get over your suite trauma...
Some of the other points:
The hotel is in a residential area. Not much is in the immediate vincinity except for Happo-En, which is around the block. It is a private Japanese garden-style park that is used for weddings. They let you in if they are not too busy with wedding guests, and if you ask politely. It is pretty big and provides for some impressive views of Japanese landscapes in the middle of the city. They also have a bonsai collection with some of the exhibits being over 1000 years old.
The Subway station is an easy 5 mins walk away and takes you quickly anywhere in the city. It is 5 stops to Ginza, and a quick transfer to anywhere else. The Subway system is clean and efficient and easy to use. Just make sure to buy a Pasmo card at any ticket machine (5$) and pre-load it with a few bucks. It lets you go anywhere you want by simply swiping the thing at entry and exit.
The hotel also offers complementary shuttle transfers to Meguro station 1 mile down the road. From there you take again a Subway, or u board a commuter train. The most important communter train line stops there which takes u to Shibuya in 6 mins, Shinjuku in 12 mins.
Other than that, the staff has always been extremely helpful, the hotel lobby is very elegant and festive. I recommend it for drinks and snacks. I have never had any issues connecting to their fast internet. The rooms are clean and of decent size for this big city. The bathrooms are clean but more functional than stylish. Conveniently, one of the Narita Airport shuttle busses stops right at this hotel.
In short: I find this to be a very pleasant hotel option in Tokyo with an excellent value.
September 6, 2016
Rated 4 out of 5 by Tonymouse72 The bed is small
The room is small, the beds in the room are single beds! Overall, room is clean and the condition is acceptable!!
August 17, 2016
Rated 3 out of 5 by Georgiesan Not as advertised
The gym and pool facilities at this location are an additional cost (~$30/day). Also the location is not great. While it is relatively close to two subway stations, there is not much else in the vicinity. Even the ubiquitous Lawson's or 7/11's are not close. You are really confined to the hotel here, though you are in the city.
August 8, 2016
Rated 3 out of 5 by sayan4 Avoid
This place has a nice lobby,
All the rest, room, location, staff, are not very good expecially considering japanese standards
June 12, 2016
Rated 3 out of 5 by MiHa82 Not a stay I will remmeber
Overall, it is a decent hotel which looks well maintained. The room is good (stayed on the second floor) and I like the club lounge. I would stay here again if I am in the area. Here is what I didn't like:
1. Front staff: Didn't speak English that well and came across as unfriendly.
2. SPG benefits: No discount on hotel food and beverages as in other places. Did also not feel that there are any benefits if you are a SPG member while staying here.
3. Cafe California: Was very annoyed that the opening times stated on the website (closes 11 pm) do not reflect actual operating times (10 pm).
Room Services: Very limited selection. They let you order from only two set menus.
May 26, 2016
Rated 4 out of 5 by Mmbear Comfortable Stay
Stayed 2 nights with a tour & an additional 6 SPG nights. Room with 2 queen beds was comfortable & clean. Staff was friendly & concierge service was helpful with handouts for public transportation connections & walking directions to local laundromat. Complimentary shuttle to Shinagawa station in the morning until 10 am & then to Meguro station until 10 pm was very punctual & convenient. Convenient & grocery stores within walking distance of hotel. No problems with internet connectivity. Airport limousine bus picks up at hotel to Haneda (45 minutes).
May 17, 2016
Rated 1 out of 5 by EricfromMassachusetts Ok if you don't need internet
This hotel is supposed to have some appeal to business travelers. Yet the internet doesn't work. I have stayed here 7+ times and each time the internet in the rooms fades in and out. There seems to be an outdated system whereby each room has its own router. Terrible.
Stay away if you need to do business!
May 10, 2016
Rated 5 out of 5 by Atal1 Memorable Stay
We visited Japan for the first time and stayed for a week starting 1 April 2016. We had an excellent stay at Sheraton Miyako. We were upgraded to renovated floor and had a nice room next to the Executive Lounge. The overall service at the hotel was very good - in particular the concierge Ms Batori / Ohmiya were very helpful. The other services including Housekeeping was also very good. The hotel is well connected with different stations of the Tokyo metro.
April 15, 2016