Rated 4 out of 5 by TonyHongKong Polite and consistent service
I have chosen this hotel many times in the last 3 years. Whilst I have never been upgraded, the quality of service and consistency of service every time i have stayed is brilliant.
SPG members shouldn't expect special treatment at this hotel, but I believe it's the absolute level of service that the hotel delivers to all guests that wins me over.
It's not the most convenient hotel location, and it's definitely not near the public transport system that allows you to connect to the rest of Tokyo. The hotel tries to get round this by offering a free shuttle service to a nearby underground train station that is linked to the main hub of Tokyo. I mostly take taxis to the centre and to meetings in the vicinity of this upscale and quiet neighbourhood (2,000 - 3,000 yen most fares). It's a direct airport bus stop, and so transport from Narita airport is extremely easy.
November 29, 2015
Rated 2 out of 5 by RogerWilco Bad recognition of Platinum status
Miserable "upgrade" for Platinum member. As per T&C should be "the best room incl. standard suites" Instead, got exactly what was booked - even my request for king bed was not honored. (only double bed was available at booking, left a note on the booking)
The room was old and tired on the 4th floor. According to the hotel's own website, the following rooms were better category:
Classic Suite, Premium Deluxe and Superior rooms on the "Luxury" floor
Luxury, Deluxe and Premium on "Floor 7"
This was my second stay at this property, both with equally abysmal elite treatment.
October 13, 2015
Rated 5 out of 5 Best Vacation Ever!
We had an exceptional 16 nights at this hotel. From the warm welcome every time we entered the lobby to the outstanding services provided by the Concierge ladies, to the continual shuttles running on time all day long to the train and subway stations, to the perfect location we could not have asked for more. We were taken care of daily by the experienced concierges and shuttle drivers. All concerns were corrected immediately. The room was large by Japanese standards, comfortable and quiet. Our vacation was made perfect by staying at this hotel. We would stay here again for sure!
October 6, 2015
Rated 5 out of 5 by maartenEh Memorable for the right reasons!
I stayed there with my grown son and we really enjoyed this hotel. As a Platinum SPG member, they treated us as well if not better than any other SPG property. Happy hour is from 5pm to 8pm and the Bamboo lounge very comfortable and the waiters very attentive to our (many :-) food and drink requests.. My son actually commented he felt like a VIP which made me feel good. We also enjoyed the Whisky bar downstairs which has a great selection of Scotch and Japanese and Irish Whiskeys. I came away appreciating Japanese Whiskey's bigtime and brought home two bottles that blow my friend's minds every time I pull them out. The shuttle is convenient, frequent and prompt. There is an extensive conference floor downstairs as well - looks like somewhere you can book an event. I am returning end of October and booked back there again.
August 5, 2015
Rated 4 out of 5 by jimmy8689 Good stay
Stayed for 6 nights All the things are good other than few issues below:
Charge on swimming pool and fitness centre
Room is a bit hot (They provided fan for me eventually)
Not convenient location (compare with central Tokyo)
Nevertheless, consider about the price and rooms size, it is a good stay in Tokyo.
August 3, 2015
Rated 2 out of 5 by SCB13 worst stay
incompetent staff , when i went to my room there weren't any complimentary water or coffee machine. i called and the answer that I got was utterly dissatisfied compare to my other stay ay The sheraton elsewhere.
June 24, 2015
Rated 4 out of 5 by Svenne102 Good Business Hotel
The hotel lies in a more residential area, but within close proximity to Shinagawa station, Meguro station and Roppongi district.
The rooms are comfortable but are a little dated, The hotel does not have a lounge and only very limited suites, thus upgrades are very rare.
As a platinum member, I got a card that allowed me to get free breakfast, free entry to the gym and also free drinks at the Lobby Bar at Happy Hour time. The food at the restaurant is good, with the only exception of the California Grill. There the western breakfast tasted a little stale.
The staff was always very friendly and accommodating.
Overall, this is a good business hotel in Tokyo.
June 22, 2015
Rated 1 out of 5 by theWalker123 Worst Front Desk in Sheraton...
I have recently stayed 3 SPG hotels in two weeks, 1 in Japan and 2 in Korea, I expected to have the same quality of service in Japan as I always know Japanese are nice people, but the Front Desk this time is the most rude. On the last day of my stay, I kept my baggage with the hotel and when I return I went to this lady frontdesk asked for help, without a smile and a word from her, she immediately directed me away. The insincerity on her face tells me I will not come back to this hotel again. I hope SPG will spend time in educating and improve the service quality of the front desk as that is the face of the Hotel. I am greatly disappointed with such poor services.
June 22, 2015