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Rated 4 out of 5 by 1202 reviewers.
Rated 5 out of 5 by Simply Amazing Everything about this hotel is great! We came with a large group and the hotel staff was incredibly responsive the whole time leading up to and while we were there! They really made us feel special and like we were their only guests. The hotel was sold out the whole time we were there but that did not make them any less responsive. It was always service with a smile and even going above and beyond their normal duties. They did a great job keeping the common areas clean, even with a constant stream of people coming and going. The elevators were a little slow but that is to be expected with such a high volume of people. The cleaning staff made the suggestion to ride the elevator up and then go down. This cut down on our wait time by A LOT! Location was great as well...centrally located between the train station and Times Square! I wish I could name all of the great staff that assisted us but Liz, Herma and Nelson please relay to them how grateful we are to them for their outstanding service! April 12, 2016
Rated 1 out of 5 by Nice hotel, but elevators are a huge problem I like the hotel, but I won't stay there again. There aren't enough elevators for the size of the hotel. It's full of tourists. IN the morning, everyone flocks down for free breakfast. Elevators are full. Can't get on one going up or down. Had to walk down 18 flights of stairs twice in 3 days. Also, sound insulation isn't quite good enough for NYC. Street noise disturbed my sleep repeatedly. This is less of a problem at the very top of the hotel, but that's only 10% or so of the room inventory. April 8, 2016
Rated 2 out of 5 by Basic manintenance issues I have stayed here many times in the past and its a basic Times sq area hotel. Clean and good location. However, this time around I noticed that the sink is not draining from the time I arrived last night. I have complained and still waiting while the stuff is still clogged(eeks) March 24, 2016
Rated 3 out of 5 by Not bad not great I've stayed at a few Element hotels and was excited to take advantage of what appeared to be a fantastic deal for a Sunday night stay at this hotel, half the rate of the nearby westin and sheraton properties at Times Square. Apparently, everyone else had the same idea. The hotel was overwhelmed with guests, who overflowed the small lobby and bogged down elevator service--more on that later. The ~hundred dollar rate eased our suffering, and we certainly weren't in the rush observed of other guests, who were really giving it to the front desk staff and anyone else that would listen. Platinum status didn't mean much. We received a room on a high floor, which is good and bad. The view was great, but the elevator wait was not. There are three serving a 40-story hotel, and they bypass all floors once they reach weight capacity...people staying on the lower floors figure this out, so they take the elevators "up" instead of "down", with the high floors bi-passed by those that have gamed the system. The waits can exceed ten minutes, and if you've got a lot of bags, forget about getting on one of the packed elevator cars. Next time I might forego the view and stay on a low floor, and just take the stairs. Except proximity and views, the location is not a "Times Square" vibe. It's safe and convenient, but not pretty. "Happy hour" is offered Monday-Thursday, which we missed. Breakfast is every day and was unbelievably crowded. People were everywhere so we took our food back to the room (see elevator wait above-not fun). The best were the ham and cheese omelets in a pita, which seemed freshly made and were some of the best "free" hotel breakfast food I've had. Since you have a small kitchen in your room, there's a great gourmet grocery nearby called Brooklyn Fare (I know, we're in Manhattan). It's full service, with a great cheese, prepared food, and wine/chilled beer selection. The "real" plates, glasses, and utensils were handy in serving our meal, but unfortunately the room lacks a table or other proper dining area to comfortably enjoy your meal. It's fine for one or two, but not great for a family of three or four. Finally, the staff was truly friendly and very professional given many guests' displeasure with the noted issues. The gladly held our bags while we were site seeing, and offered a suite which we couldn't use because there was no fold-out bed. I think that would make up for our room's shortcomings if we were traveling as a couple. So, I'd stay here again but warn you to arrive with low expectations if you've stayed at other Element hotels, which have been much nicer properties than this. March 17, 2016
Rated 5 out of 5 by Go To place in NYC Just had another spectacular stay at the Element West! Two nights in a wonderful location close to there, restaurants and the arts. Great Management (especially Manager Tim Young) and service minded staff. Excellent SPG recognition, generous rooms, incredible cleanliness and maintenance, more than satisfactory breakfast, also snacks and drinks (beer and wine) free at cocktail hour, reduced rate parking. This is my go to hotel on the west side. I go the the MET pre and theaters several times a year and would not stay anywhere else. March 15, 2016
Rated 2 out of 5 by Element one night stay I recently had a one night stay at the hotel. The hotel lobby staff were very busy but helpful. I was attending a trade show at the Jacob Javitts center. I had a room with two full beds which was reasonably priced. Although I was disappointed in the condition of the room as far as cleanliness and appropriate supplies for our stay. We had to call down to the desk to get another set of towels, wash cloth and a box of tissues. Our feet were full of dust and dirt if walking across the room and then once on the bed making it full of dust and dirt. The room was very dusty and when I asked if someone could come to room 1209 to vacuum because the floor was very dusty. The desk told me that would be a full clean and they would not come up to just vacuum. March 8, 2016
Rated 3 out of 5 by Convenient, but small Room is pretty small, and high floor does not have much of a view. Would not really stay here any more. The front impression is not very good. February 19, 2016
Rated 5 out of 5 by Love it I stayed here for 5 nights. I live it. I will stay here whenever I visit New York City. He room is very nice and the staff is great. February 3, 2016
  • 2016-05-03 T09:16:31.707-05:00
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