Rated 4 out of 5 by MauiLover1 Great Location, Great Staff, Good Hotel
Very convenient location to everything you need. Port Authority, Subway, food, etc. It's far enough from the madness of Time Square but still close that you can get to in just a few minutes of walking. The staff was fantastic and extremely helpful.
The room was clean and the bed heavenly (as the name says). Best above all is that they used hardwood floors instead of carpets, a big plus! The kitchenette is really convenient and the fridge in the room (incl. freezer) was a great bonus.
The only downside of the hotel is the elevator system. I wasn't able to come up with a logic on how it operated but going down from anytime between 8am and 9:30am is a nightmare!
Other than that certainly worth the stay.
September 2, 2014
Rated 5 out of 5 by BillG56 The location and rooms were fantastic.
This was my first trip to New York City, and your hotel made the experience very memorable. The location was perfect, the rooms were very comfortable with "heavenly" beds, and your staff was tremendously welcoming.
I certainly will recommend your hotel in the future and plan on returning at some point in the future my self.
The only drawback was the wait time for the elevators, but still a great experience.
September 4, 2014
Rated 2 out of 5 by ElDuque Bad experience
Elevators: Incredibly slow.
Rooms: Nicely updated, the kitchenette features are good and the style is modern.
Staff: Not very courteous in general (a few exceptions who were gracious).
In the end: After a couple of nights and days suffering the elevator delays, we decided to leave in the early evening for a better Starwood property, got dinged for that night's room and tax (understandable) AND an early departure fee (just chintzy) AND then got inappropriately charged for the following night. We will see if that gets refunded.
Would not recommend, will not stay again.
PS The rooftop bar is impossible to find.
September 7, 2014
Rated 1 out of 5 by Gerald60 Cannot Recommend this location
While the rooms are great and the overall concept is really nice and contemporary ... this hotel falls flat. The elevators are ridiculous. Heading out in the early morning (6:30 - 7:30 a.m.) was a 15 minute wait ...to an extent, you could work with it. But 7:30 to 10:30..we waited for 30 minutes and had to call the front desk to get assistance. In the evening it was just as bad. It actually became a life safety issues. We were in a hot hallway for 30 minutes on the 35th floor, 6 of us, could not get an elevator up or down. Would not even stop on our floor. If you must stay here, stay on a low floor where your health allows you to use the stairs. The breakfast included is good, but space is so crowded, the hotel comes across very cramped and lacking space in public areas.
September 8, 2014
Rated 2 out of 5 by Natalie4 Tiny Rooms and Not Enough Elevators
The initial room I was given was too small to fit the baggage we had without being the the middle of the hallway and we only had a carry on and a medium sized suitcase. I kindly asked to change rooms, since as a platinum member I'm usually given preferred rooms. It took 25 minutes for the elevator to arrive because one of the three elevators servicing 40 floors was out of service. Even with three elevators, I imagine the wait is long. The wifi (although free) cuts out intermittently and has a very weak signal. Needless to say, I wouldn't recommend this hotel especially for business travelers that are on a schedule.
September 3, 2014
Rated 5 out of 5 by ifov excelent location
Best Price-quality relation ever! Very helpful crew and located one block away from subway and two from times square
September 10, 2014
Rated 4 out of 5 by sailesh Great but for one thing
I hope this gets to the group that run this chain of hotels,the elevators let the hotel down surely between the hotel and the Irish bar you can invest in building a service elevator which can leave 3elevators free for patrons of the hotel canceling out the majority of complaints,the staff are magnificent ,you're letting them down and bad reviews from patrons isn't help your business much.
September 8, 2014
Rated 5 out of 5 by Caz77 What an oasis in a busy part of Manhattan!
My daughter and I enjoyed a great seven night stay at Element. What a great find! Our room was heavenly, with a lovely bathroom and kitchen, and a fabulous city-view. The staff were so friendly and helpful. The breakfast was perfect, and the Happy Hour in the evenings were really fun and a great way to relax about a busy day out! Thanks so much for an awesome stay! We will be back!
September 7, 2014