Rated 4 out of 5 by Setuh This hotel is striving to improve Green features and serve Chemical Sensitivecustomers
This Hotel has the greatest, most responsive staff I've met in any hotel setting. From managers, food service to room supplies, all personnel went out of their way to try to meet any special dietary needs and requests as well as learning more about organic options. They are enthusiastic about getting information to improve their capacity for serving clients and learning about new ideas and ways to improve the true green structure and chemical sensitivity environment of the Element Times Square Hotel as well as upgrading the food options.
We had to book our room at the last minute in a very stressful time while dealing with a family death and estate clean up. The staffs' amazing warmth, openness and helpfulness made all the difference in our experience of NYC and my ability to deal with the situation. As health professionals we would highly recommend this hotel to clients, esp. MCS [multiple chemical sensitivities] people.
November 25, 2014
Rated 5 out of 5 Perfect location in Downtown NY
From the moment I entered the hotel the front desk staff, bellman and breakfast attendants were courteous and helpful. Everyone kept asking me how was my stay so far which made me feel like they really cared. Even the Manager Lynn Woods was there on a Sunday walking around greeting everyone in their breakfast room. I would certainly recommend this hotel to anyone who will be in the Manhattan area.
November 24, 2014
Rated 5 out of 5 by Bobbie2005 Live like a New Yorker, Great Location...
The room far exceeded my expectations ,it was like
having a little apartment in the city. I'am a native NewYorker it was great coming home !!
November 24, 2014
Rated 5 out of 5 by idroviva The most friendly people in town!!!
I have spent 5 consecutive nights at this property, and couldn't be happier about my decision to stay at Element by Westin at Times Square, NY.
Their Staffs make you feel at home and they were so attentive and assertive to any of my request from room upgrading to late check-out, to any venue directions, definitely among the best of the best that may surprise any demanding guest.
Aside of those wonderful people attending you wherever you move around the hotel, basically there are 3 more awesome things about hotel, the view of the city from my room 34008 (which by the way was only beaten by the 180° view from the open terrace at the 41th floor), then the more than good enough complimentary breakfast with a good selection of healthy choices, and the cherry on top was the complimentary food & beverages during the happy hour from Mondays to Thursdays, great hors d'oeuvres, wines and beer!
If I have to say something not so good or better a recommendation for improvement about this hotel that would be the long waiting time to get one of the 3 lifts you may have to deal with, but If not in a rush; no problem at all.
Congrats and thank you for the wonderful and joyful time I had during my stay.
November 24, 2014
Rated 4 out of 5 by Docpeter Very good room. Hotel needs work but still good.
I don't go to NYC for the hotel. The dingy lobby is unimportant. The elevators can be difficult and occasionally time consuming. The room is comfortable and decent sized. It is equipped with a kitchenette complete with refrigerator and dishes/silverware, an excellent bed and shower and no bed bugs. The climate control (heater/AC) is old and noisy. The breakfast was OK. They didn't seem to replenish items within 40 min of closing. There is no recognition of platinum status whatsoever. I appreciate but don't expect upgrades (and didn't get one), but I do expect to be assigned the better rooms in the class I reserved (and again I didn't get one). I did get a good room rate on SPG.com and would choose this hotel again based on a good rate.
November 19, 2014
Rated 3 out of 5 by SethFromFlorida Not great this time...
I booked a room for myself and a potential client visiting the city with his wife. The client complained of a lack of hot water (very bad) and I suffered with a beeping noise from a cordless phone with a dying battery in another room. Normally a good hotel when I have stayed in the past.
November 21, 2014
Rated 1 out of 5 by SPGtraveler2012 Failure on basic customer service
I travel frequently and stay almost exclusively at SPG properties. This was my first Element expereince, and I intend it to be my last. The hotel is branded as a business traveler's hotel and that it is not - it was a tourist mess. Trying to get coffee in the morning was similar to a cattle run due to terrible organization. Further the water went out not once, but twice in my two night stay and there was absolutely no pro-active management of the situation, rather they waited for guests to "notice" when they tried to turn on the water. Understanding that these things do happen, the level of customer service that came in response was absolutely unacceptable.
February 21, 2012
Rated 2 out of 5 by tpick123 Platinum Member: Great rooms, not great hotel
When I checked in on a busy Sunday night, the hotel staff was irritated. I received my room on the 7th floor, right next to the elevator, across from a building renovation that works 24-hours, and too close to Times Square to hear the loud speaker music until 3 AM. The rooms are small, but great. Great bathrooms. In the morning, the free breakfast was cold and the elevators were broken. As a platinum member, I would have expected the mgmt to be aware of the construction, elevator, etc and received a room on a higher floor away from the elevator.
November 4, 2014