Rated 4 out of 5 Great hotel in perfect location
When in NYC, this is my base. The hotel is perfectly located and close to Penn Street Station as well as Macy's and Times Square.
I brought my wife and 2 kids 3 months ago also and they really liked the hotel.
Yes, the elevators are slow but who cares. The staff are very good as well.
I look forward to staying here again on my return.
September 28, 2014
Rated 5 out of 5 This hotel is the best of the best..
This hotel is excellent in many ways. Rooms, service, location, amenities . We would definitely stay here
Only suggestion would be a make up mirror.
September 28, 2014
Rated 5 out of 5 by tati89 Exemplary Customer Service
I want to take the time to recognize Ivory. She was working at the front desk at the time I was checking in on September 15th. She was accommodating to a very large group of people that had come in earlier than check-in! She was helping her associate, resolving customer issues all while having a big smile on her face with a fabulous attitude. She is such an asset to your company. Customer Service like that, is what makes me want to be a lifetime customer. Please thank her on my behalf and make sure she gets the praise she deserves!
September 24, 2014
Rated 3 out of 5 by zoolander Kitchenette makes it great for travelers
The stocked kitchenette and proximity to Times Square makes this a great place for tourists, especially families, who are staying in NYC for 4 or more days, in my opinion. I stayed here for business so had no use at all for the kitchenette, so for me I would have preferred other amenities like a pool, better breakfast, and faster elevators.
September 26, 2014
Rated 1 out of 5 by SteveL78 Rebrand to "Hellement"
I thought SPG was better than this. Pleasant check in was followed by nothing else pleasant. 1st morning, waited 30 minutes before deciding to descend 31 floors with a 19 month old to find old, cold, and sparse breakfast available in an overcrowded breakfast area. We were given a gift card for the restaurant next door which was not much of an improvement. Found hairs in the bed and bathroom after cleaning, frayed towels, dirty paper coffee cups. Not sure what management is doing here, but it isn't enough / appropriate. Tried talking with Jung, a manager, which seemed pointless. All he did was nod his head and agree with me. I've seen / heard of no action. Needless to say, I won't be returning to this location and will reconsider the element brand in the future.
September 22, 2014
Rated 4 out of 5 by Plat27 Good midtown alternative
Great rooms that include full kitchen and fridge. They have to work on the elevators at peak times. You have to wait a considerable time to catch the elevator in the morning.
September 25, 2014
Rated 1 out of 5 by SPGtraveler2012 Failure on basic customer service
I travel frequently and stay almost exclusively at SPG properties. This was my first Element expereince, and I intend it to be my last. The hotel is branded as a business traveler's hotel and that it is not - it was a tourist mess. Trying to get coffee in the morning was similar to a cattle run due to terrible organization. Further the water went out not once, but twice in my two night stay and there was absolutely no pro-active management of the situation, rather they waited for guests to "notice" when they tried to turn on the water. Understanding that these things do happen, the level of customer service that came in response was absolutely unacceptable.
February 21, 2012
Rated 4 out of 5 by MauiLover1 Great Location, Great Staff, Good Hotel
Very convenient location to everything you need. Port Authority, Subway, food, etc. It's far enough from the madness of Time Square but still close that you can get to in just a few minutes of walking. The staff was fantastic and extremely helpful.
The room was clean and the bed heavenly (as the name says). Best above all is that they used hardwood floors instead of carpets, a big plus! The kitchenette is really convenient and the fridge in the room (incl. freezer) was a great bonus.
The only downside of the hotel is the elevator system. I wasn't able to come up with a logic on how it operated but going down from anytime between 8am and 9:30am is a nightmare!
Other than that certainly worth the stay.
September 2, 2014