Rated 4 out of 5 by Guillaume An enjoyable stay At the Element Times square
This is the Element Times square, the busiest area in NYC for tourists and business man, so of course the hotel is very busy and there are lots of people.
Customers in this hotel range from tourists to family to business men or retired people.
On check in, i was told there was no special check in for SPG platinum so i had to queue, a very long queue. There was only one agent checking in and 2 others behind the desk but they were not proactive enough to help ease the queue. I was extremely surprised i must say. So first impression, not so good, and it is usually the one that matter the most.
Despite this mistake, the Staff are super friendly, and charming.
The hotel is clean, nice , fresh, green and grey colour. Nice cosy lobby and nice lounge for complimentary breakfast and evening hors d oeuvres and free wine and beers. Quiete enjoyable actually, but not as chic and refined as a sheraton club lounge. More low key. Again , very helpful staff, charming people.
4 complimentary computers in the lobby as well.
Romm is very nice , some of them with a kitchen, very clean, but bathroom is so tiny. However the shower is a decent size.
The view from the 40 th floor is spectacular. There is a private terasse.
There are not enough control of who comes and go in the hotel area ( including breakfast, 40 th floor tears, free coffee etc...), the result is that you see some bag packers who obviously are not staying in the hotel, coming inside for free food, or coffee or to go up to look at the view. This is a serious security issue who needs to be addressed before something happens. Anyone can go up the lifts.
I had a very pleasant stay and found the hotel rather charming, and a good value because you save a lot of money with free breakfast, wine, snacks, coffee, gym, wifi, its all inclusive at the element time square!
April 16, 2015
Rated 3 out of 5 by Pisces3 It's ok
The staff was friendly and informative. Room was ok, bathroom really small, mini kitchen was nice, but it had no use for it. The area is ok, I didn't like it. I may have liked the hotel better if I had time to take advantage of the amenities... breakfast, happy hour, gym, biz center. I was impressed by the photos, and I trust spg to be great, so maybe my expectation was too high, but I doubt I'll stay here again.
April 5, 2015
Rated 3 out of 5 by katelo Too Busy For Customers
This hotel was a last minute stay during our trip to New York and it is not one we would stay in again. Although the night/day we were here was fairly hectic the staff seemed overwhelmed and unhelpful. The elevators were the worst though! I've stayed in NYC hotels with slow elevators before but this was the absolute worst. We had to plan an extra 15-20 minutes into our time to get anywhere because that was the minimum wait to get on the elevator. We changed hotels to the W after one night!
April 2, 2015
Rated 5 out of 5 by Adolfo18 Convenient and well put together
Stayed 3 nights. Loved the shower setup with the soap/shampoo dispensers rather than the wasteful small bottles. Did not use the kitchen facilities but would plan to do so on a longer stay. Elevators occasionally difficult, ended up walking down from the 27th floor on one occasion. Definitly go early for the provided breakfast otherwise not enough places to sit.
March 23, 2015
Rated 2 out of 5 by PissedOffDan What a dump
The Element Hotel near Times Square has the feel of a decrepit residence hotel that was refurbished into something that sort of looks like a decent hotel until you actually stay there. I could still feel the souls of all the people who died there.
Room was small (though this was NYC, so typical). Electrical outlets were minimal. Towels sucked. Shower leaked. TV reception was poor and there's no TV guide in the room. WiFi was spotty at best. Front desk sometimes never answered the phone, despite letting it ring 100 times. Breakfast was awful, even by two-star motel standards. And on my final night, the elevator broke, forcing me to climb and descend 32 flights.
The ONLY saving grace is location. It's close to Times Square, Javits, and subway lines. That, and if you really need a kitchenette in your room. I also got a great corporate rate, which is the only reason I went with it. But not again. I'd pay more to stay in a nicer place.
March 23, 2015
Rated 5 out of 5 by Calichick I get to have my puppy here ,Great extended or quickly stay
I love this place , right in midtown 39&8 ave
Near any and everything you could need. They have happy hour :) in the evenings for a couple hours. Food ,wine and beer. Mac computers downstairs , DVD player In room . I loved that . I can go on and on . I love this place . Nice staff and bellman.
March 14, 2015
Rated 4 out of 5 by sue0328 hotel has a lot of perks!
The room was clean and staff were very friendly.
I loved having coffee, tea and cocoa in lobby thru the day and night, especially in the cold time of year.
March 2, 2015
Rated 4 out of 5 by hr84 Great hotel near Times Square
Rooms are not the biggest but that's typical for NYC. Very clean however, and the heavenly bed is awesome as always. Close to lots of restaurants, close to Times Square. Good value for the price. Staff is very friendly. I'll definitely stay here again
March 1, 2015