Rated 4 out of 5 by Docpeter Very good room. Hotel needs work but still good.
I don't go to NYC for the hotel. The dingy lobby is unimportant. The elevators can be difficult and occasionally time consuming. The room is comfortable and decent sized. It is equipped with a kitchenette complete with refrigerator and dishes/silverware, an excellent bed and shower and no bed bugs. The climate control (heater/AC) is old and noisy. The breakfast was OK. They didn't seem to replenish items within 40 min of closing. There is no recognition of platinum status whatsoever. I appreciate but don't expect upgrades (and didn't get one), but I do expect to be assigned the better rooms in the class I reserved (and again I didn't get one). I did get a good room rate on SPG.com and would choose this hotel again based on a good rate.
November 19, 2014
Rated 2 out of 5 by tpick123 Platinum Member: Great rooms, not great hotel
When I checked in on a busy Sunday night, the hotel staff was irritated. I received my room on the 7th floor, right next to the elevator, across from a building renovation that works 24-hours, and too close to Times Square to hear the loud speaker music until 3 AM. The rooms are small, but great. Great bathrooms. In the morning, the free breakfast was cold and the elevators were broken. As a platinum member, I would have expected the mgmt to be aware of the construction, elevator, etc and received a room on a higher floor away from the elevator.
November 4, 2014
Rated 4 out of 5 by cosmicowboy The elevator never stops at my floor during peak hours
It was quite time consuming taking the elevator in the morning which is ironic since elevators are supposed to save time traveling within a building. After waiting for 10 minutes where none of the three elevators stopped at my floor i decided to take the elevator going up to make sure that i can get down. All in, it took me more than 20 mins to get to breakfast on the 1st floor.
Also, i was constantly awakened from my sleep by the sound of vehicles driving over the metal planks that were used to cover the street in from of the hotel which was under construction. The hotel windows were not completely sound-proof so i could hear the noise the entire night. There was no apology from the hotel about the inconvenience caused from the road construction.
November 15, 2014
Rated 3 out of 5 by AGMTL Misses the mark
Came here after couple of years. The interiors, lobby, the breakfast area appeared degraded from the last time. The boutique cool vibe from last time gave way to 'don't care, live with it, it's NY' service attitude. The rooms are smallish but equipped with comfortable beds and cool floors. The showers were a drip, and sink drainage half clogged, but most annoying part part was non functional phones and yo-yo wifi internet. The breakfast (although free) is uninspiring, long waits for elevator a minor inconvenience, but almost no regards for SPG platinum guest eliminates this property from any future returns.
November 10, 2014
Rated 5 out of 5 by Spikee Great Experience and Value for money
A very busy hotel at the center of New York & walking distance to Times Square. Staff is very welcoming and helpful and accommodating to customers’ requirements. The bed & breakfast offer is really valuable although the breakfast area is always very busy & crowded but so is the case with the rest of Times Square. Room is very clean as well as the rest of the hotel. Elevators get VERY busy & delayed in the early morning. I was upgraded to a Studio which was awesome. Hotel has a laundry room that came to be very handy also gym facility is great. Would recommend definitely if planning for short visit to downtown whether for business or pleasure.
November 6, 2014
Rated 3 out of 5 by Gina112014 Overall good, but a few problems
Good location, kitchenette, free wifi and breakfast. The check out staff was very responsive when I mentioned the elevator issue, and explained that they were getting a new company to fix the problem. The front desk staff were very helpful. One gentleman even run to the next door to get smaller bills when they did not have enough to break a hundred.
1. asked for a quiet room and away from the elevator, but got a room right next to the elevator and hearing street noise.
2. The elevators did not stop at my floor for at least 15 minutes everyday. The front dest did not pick up the phone after my first call.
3. Some of the breakfast items were frequently out of supply.
4. Make sure to call house cleaning if you sign up the Green Choice program, even though they said they would come and clean the fourth day.
November 13, 2014
Rated 4 out of 5 by LBNRadio Nice room
Hotel Lobby reminds me of a youth hostel. Maybe because its a bit sterile. The rooms are nice - small but new/clean and updated. A complimentary bottle of water in the frig would be nice. Nice clean gym but the TV monitors on several of the machines were not working. Free breakfast is nice but was pretty crowded and again had a European youth hostel. Its a fine place to stay in NYC - good location in the middle of the city.
November 14, 2014
Rated 4 out of 5 by SymB Great location and friendly staff
Highly recommend this NYC hotel that's perfectly located in midtown!
November 16, 2014