Rated 1 out of 5 by Losanno Like Sleeping on a Port Authority Bench
This hotel is unfortunately one of the worst SPG properties in the portfolio.
Staff is rude and abrupt. I asked about internet and was cut off with "I'm working on giving you the code." Platinum recognition is non-existent. I was given a room near the elevators on a low floor that was so noisy I heard every person walk by. I lived in NYC for years so I know what to expect. This was unacceptable.
To join the chorus of outside noise, the air conditioner sounds like a popcorn popper. The noise from that is joined by the elevators and the people next door.
Forget it if you need to get anywhere. The elevator wait times average 20-30 minutes if they come at all (twice I walked down after waiting 20+ minutes). I mentioned this to a manager and he said that they were weight controlled. It made no sense as they randomly stopped on floors.
I didn't even attempt to try any of the garbage that was being served. I think the quality is fine but the presentation and the people pawing at and voraciously grabbing for anything like it was grain dropped into a refugee camp was too much for me to stomach.
Slow to not working at all. I'm not sure why you need a password because it barely works.
I checked out a day early because I couldn't stand another minute in the hotel. This is one thing that the hotel did right. The manager allowed me to leave this prison sentence early. I guess I was let out on good behavior.
May 22, 2015
Rated 1 out of 5 by CasualBusinessman Perhaps one of the worst SPG property I've ever seen
The lobby at breakfast looked like a refugee camp, with poor tourists clamoring for a place to sit and gnaw on their pastries and bagels.
The place screams "crowded" from the moment you walk in.
I found both the front desk and the manager to be indifferent.
I would not stay here, ever, again, nor would I recommend it to any other business traveler.
May 16, 2015
Rated 5 out of 5 by Miguel12345 The Hotel was Great.
This is a great place to stay for business travelers. You have the ability to be in time square with in three to four blocks. Penn station is only a hop and a skip away, your food options are endless with hells kitchen. The rooms are spacious and the bathrooms are well maintained. The staff is always gracious and thanks you every time you stay. I would defiantly return to this hotel in the future.
May 14, 2015
Rated 3 out of 5 by Yibo Noisy and Slow
This was the first time I try Element, and it was proved to be a disappointing experience.
When I arrived, the lobby was full of people. I could understand this though, since it located at the Times Square and property looks old. However, after I checked in at the front desk, it took me almost 10 mins to wait for the elevator to come down. A 40-50 floor hotel with only two elevators working, are you kidding me???
Although I am a SPG Gold member, the room i was assigned was on 6th floor facing directly towards a construction site. I was waken up by the load saw noise at 7:00 a.m. and you can imagine how frustrated I felt for this when I just landed a 13 hours flight from Beijing. The air con was quite noisy too. It made a loud noise "bang" every few min so I had to shut it down, Fortunately the weather in early May was neither hot or cold so it felt fine in the room without the air con. I did not ask the staff for a room change since I only stayed in this hotel one evening, but, still, it was quite below my expectation.
Breakfast just OK but don't expect it to be like Westin, Sheraton or Le Meridian. Staff was friendly.
Room was clean though, and as a hotel apartment, there was a small kitchen so you can make easy food here.
May 8, 2015
Rated 5 out of 5 by davisnet Love the NY Element
My wife and I have stayed here several times and we love this hotel. The rooms are small, but bigger than a lot of rooms in the city, and they have refrigerators and the ability to cook should you so choose. However, the neighborhood is full of great places and they serve breakfast in the morning and cocktails/snacks in the afternoon so there is no need. We consider this hotel a great bargain.
May 6, 2015
Rated 1 out of 5 by traveler102014 Service is shockingly poor
Look elsewhere. The service at this hotel is rude and inattentive. They treat the customer as if they are doing them a favor in allowing them to stay.
May 4, 2015
Rated 1 out of 5 by LisaW2013 WORST CUSTOMER SERVICE EVER
Not as advertised. Not a category 5, but rather a category 2. Rooms are very small. Bathroom was not cleaned when we arrived, nor the entire long weekend. Room was not swept or wiped down. Room type was not what was ordered. We requested to leave immediately, but were told by the front desk, "You may leave, but we will not refund your reservation in any way." The uncaring and unconcerned attitude of the staff, management and Starwood Customer Service was completely unexpected, since we have been Starwood members for 25 years. Very, very unhappy. Please note - the neighborhood is literally the slums of New York.
May 4, 2015
Rated 2 out of 5 by joak22 Expect to take the stairs
The elevator situation is rarely great in a small NY hotel, but this is on a whole different level. Request a low floor and don't expect management to act if you have any issues.
April 27, 2015