Rated 4 out of 5 by JoseCR Great staff, HORRIBLE elevators
Rooms were big for NYC standards, love the fact of having an inroom fully equipped kitchenette. Staff was super friendly and helpful, however I had a couple issues. My room phone was not working when I checked in and it took them a week to get it fixed, plus the AC was old and noisy at times. On the other hand, the staff was super friendly, and the evening reception is a plus and very uncommon for NY hotels. By far, the worst part of the hotel was the elevators. During rush hour you could easily wait 20-30 min for the elevator to stop at your floor. Got late to some meetings due to this. I would say this is a good hotel is you are in NYC for pleasure, maybe look for something else if you are there for business since the elevators waste your time.
September 9, 2016
Rated 5 out of 5 by Flowers13 The Staff at this hotel
From the moment we stepped into the hotel, the staff was incredible. We were greeted by Deanna who treated my daughters and I like family. Bryan ensured we had everything we needed and attended to all our requests and then some. Bryan assisted us in accomplishing our last day goals and getting us to the airport on safe and sound in comfort for our trip home. This was my second visit to this hotel by my girls first. It exceeded my expectations.
THANK YOU Bryan and Deanna !!!!!!!
August 25, 2016
Rated 1 out of 5 by From615 Needs serious work
We waited 10+ minutes for an elevator on 3 separate occasions. Our room wreaked of smoke because the folks in the room next door were clearly smoking. The lobby is pure chaos and the staff were understanding but helpless to address the issues. Only the location was positive - truly a terrible stay.
August 14, 2016
Rated 5 out of 5 by Becky55 Great room in NYC
Great location close to everything. Large room with comfortable bed and great view from the 40th floor! A lot of choices at the breakfast each morning with very good coffee.
July 19, 2016
Rated 2 out of 5 by NKPC Too popular.
We've been visiting this hotel annually for the last 5 years or so. In the beginning years, the hotel was fresh and cool. Others obviously agreed as the hotel seems packed all the time. Unfortunately, the facilities are getting worn down. In our room, the plastic veneer was stripped off on a part of our kitchen counter. The bathroom toewl rack was coming out of the wall and the shower stall had a big chip in it. It's too bad cause the design is so fresh but looks likt the management and staff are not on top of maintenance/ repair/ refurbishment.
July 17, 2016
Rated 1 out of 5 by LAJim Horrific experience, a management fail
I planned 3 nights . Checked in and given 14th floor room by the elevator. Despite the front desk's statement that there was a view, there was none.
Breakfast was a joke. Too many people, not enough seats. Took it upstairs to eat.
Day two: slept in after breakfast. Went to get ready for the day, and there was no water. NONE.
Called down, they thought I was joking. Insisted someone address it. Told me to open the faucets. Engineers show up. No water still. Turn All outlets on, smoke detector goes off because of hot water steam. Water was dirty, brown, unusable. Two hours lster, there was usable wayer. My day was screwed up and I missed meetings. Asked room to be made up. Promised by 8pm. Got back at 11pm. No room servicing. Someone had put do not disturb magnet on door. Not me. Demanded room be serviced. Between no hot water and room not made up, I was very unhappy. Still have not received invoice, though I know they charged my account. Very unhappy no platinum recognition. No future staying for me
July 16, 2016
Rated 5 out of 5 by Sunscape Exceeded expectation in every way
This is actually the second time I have stayed at the Element New York Time Square, the first being shortly after its grand opening in November 2010, and the hotel is just as clean and comfortable as it was when I checked-in there over five years ago. But more than the convenient location and amenities is the professionlism we experienced first hand during our recent stay.
On the morning of our planned departure, my wife had a medical emergency and had to be rushed to a hospital in an ambulance. Throughout the episode which turned out to be just a scare, the hotel staff demonstrated utmost professionlism and genuine care that have impressed me deeply. Of particualr mention is Michele Adamo who not only reached out immediately to offer support but also took great care of our littlle Yorkie while we were at the hospital.
This is simply an amazing experience that exceeded my expectation in every way, and yet another reason of why I am a loyal SPG member for life.
July 15, 2016
Rated 4 out of 5 by 123Nancy Good location/wonderful staff
Convenient to theaters and Times Square. Can walk to many restaurants. Room was spotless. Staff was fabulous, from the front desk, to bell hops, concierge! Helpful and always with a smile. Free breakfast was a bonus plus free wifi and access to a printer. Definitely will stay here again. Elevators are slow, so either use stairs or allow a few extra minutes.
July 11, 2016