فندق إليمنت نيويورك تايمز سكوير ويست

  • 311‎ West 39th Street,
  • Between 8th and 9th Avenue
  • New York,
  • نيويورك
  • 10018
  • الولايات المتحدة
  • الخريطة

الغرف والأسعار

إغلاق
  • بالنسبة للإقامات التي تمتد أكثر من 90 يوم، يُرجى الاتصال على الرقم 866-539-3446.
  • يمكنك فقط حجز 550 يوم مقدماً.
  • يٌرجى إعادة التحقق من التواريخ.
1 غرفة 1 غرف ، 1 بالغ 1 بالغين ، 1 طفل 0 أطفال
Rated 4 out of 5 by 1174 reviewers.
Rated 2 out of 5 by Staff is not responsive This hotel offers a nice, large, reasonably quiet room at a reasonable price (by New York standards). But for me that is outweighed by problems I had with the staff after leaving a costly and essential medical device behind in my room. I called asking about it within a day of check out. At first I was told it was not found. When I expressed my incredulity at that fact and insisted on further searching, I received a call back the next day saying it was found but not reported due to an "emergency" experienced by the housecleaning staff. At that point, three days after my check out, I asked for it to be shipped to me at my expense and returned the payment authorization form for that to happen. A week after submitting the form, I wrote enquiring as to the status. When that message went unanswered I wrote again three days after that. I was then told--sixteen days after check out--that my lost item was only being returned that day due to an "oversight." The following day when I checked the tracking number it did not appear in FedEx's system, so I called again. Now, today, eighteen days after check out, it appears finally to be on its way. While I'm grateful that the item is being returned and appreciate the staff's assistance to that end, this level of customer care is exceedingly poor and, frankly, unacceptable. The long delay has wasted my time (and the staff's time, which would have been better spent simply responding to my request immediately as they indicated they would but repeatedly failed to do), and has caused health complications for me. While the hotel is clean and comfortable, I would not stay there again nor recommend it to travelers who expect quality customer service. I choose not to stay in discount hotels because I expect a better standard of service. July 29, 2015
Rated 4 out of 5 by We would stay here again The staff for the most part were very nice and helpful. We stayed on the 7th floor and although we didn't have a problem we would recommend going no higher due to the slowness of the elevator.. The breakfast was good as well as the appetizers and drinks they have at night during the week. That helped save money on food. The bed was real comfortable, water pressure in shower not so good. The roof top area was a nice place to unwind, play cards, have a drink or eat and see the city at night. Overall It was a pleasant stay and we would recommend this hotel. July 10, 2015
Rated 5 out of 5 by A great base for NYC A couple of UK 70's year old used the Element as a convenient location for a 3 day visit. The buffet breakfast gave a good start to the day after a good night's sleep in an excellent comfortable room. We laughed at the dishwasher but enjoyed the other room facilities. Watching the sunset from the roof terrace before battling around Times Square in the dark was brilliant. Get a high room and enjoy the view. No abnormal lift problems and the staff were excellent! July 10, 2015
Rated 1 out of 5 by Horrible hotel staff I stayed here for 3 nights for work, Was the worst hotel stay I have ever had. After getting locked out of my room, I was told they couldn't do anything until the next day at 7AM. One desk agent literally told me to sleep in the lobby. The managers were no help either. I wouldn't recommend this hotel for anyone. July 8, 2015
Rated 4 out of 5 by Good clean comfortable hotel I slept through breakfast so I can't review but other guests said it was good. The rooms are very clean and comfortable and come complete with mini kitchen for extended stays. The hotel was full and as such the elevators sometimes took a few minutes. I will definitely stay here again. July 6, 2015
Rated 1 out of 5 by Hotel was okay - Business operations was not I arrived for a 2 day reservation in June 2016. As I arrived I looked at my bank statement and saw that I had been charged for 4 nights. After explaining this they were able to quickly fix the discrepancy. Unfortunately 5 days after my stay I received another transaction for another night. I called in to try and fix the dispute and the manager explained that she only saw 2 transactions on her end. After a few minutes she requested that I send my bank transactions to the general inbox for the front desk and that someone will reach out to me. One transaction mistake is note an issue. Two though has cemented my decision to not recommend this hotel to anyone, unless you plan on paying in all cash. June 26, 2015
Rated 2 out of 5 by Exceptional Bad Experience Due the Phone Outage Caused More Problem in Internal System We had this exceptional bad experiences staying Element Time Square West, New York. June 12, the day of the phone line outage, reservation system did not show properly SPG member's information due to impact on internal reservation system. Guests blamed by the front desk staff, no professional attitude towards to the Guest, especially the front associate names Samanthan who rude to the guest, tone heavily without consider the internal system and put blame to SPG.com that reservation did not carry credit card information to reservation. 2 out of elevators in the morning never reached to 38th floor above, and stop at 37th floor and return back to lobby, one elevator only worked to 38th floor above, and made most of guests waited long time and guests missed breakfast due to elevator slowly down. June 13, 2015
Rated 5 out of 5 by Loved the kitchen feature in the room A great place to stay the entire staff was very helpful and friendly. The room was perfect we utilized the full kitchen. The fitness center was also perfect, plenty of machines, clean, and air conditioning was great! June 11, 2015
  • 2015-08-04T19:08:26.490Z
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