Rated 5 out of 5 by Becky55 Great room in NYC
Great location close to everything. Large room with comfortable bed and great view from the 40th floor! A lot of choices at the breakfast each morning with very good coffee.
July 19, 2016
Rated 2 out of 5 by NKPC Too popular.
We've been visiting this hotel annually for the last 5 years or so. In the beginning years, the hotel was fresh and cool. Others obviously agreed as the hotel seems packed all the time. Unfortunately, the facilities are getting worn down. In our room, the plastic veneer was stripped off on a part of our kitchen counter. The bathroom toewl rack was coming out of the wall and the shower stall had a big chip in it. It's too bad cause the design is so fresh but looks likt the management and staff are not on top of maintenance/ repair/ refurbishment.
July 17, 2016
Rated 1 out of 5 by LAJim Horrific experience, a management fail
I planned 3 nights . Checked in and given 14th floor room by the elevator. Despite the front desk's statement that there was a view, there was none.
Breakfast was a joke. Too many people, not enough seats. Took it upstairs to eat.
Day two: slept in after breakfast. Went to get ready for the day, and there was no water. NONE.
Called down, they thought I was joking. Insisted someone address it. Told me to open the faucets. Engineers show up. No water still. Turn All outlets on, smoke detector goes off because of hot water steam. Water was dirty, brown, unusable. Two hours lster, there was usable wayer. My day was screwed up and I missed meetings. Asked room to be made up. Promised by 8pm. Got back at 11pm. No room servicing. Someone had put do not disturb magnet on door. Not me. Demanded room be serviced. Between no hot water and room not made up, I was very unhappy. Still have not received invoice, though I know they charged my account. Very unhappy no platinum recognition. No future staying for me
July 16, 2016
Rated 5 out of 5 by Sunscape Exceeded expectation in every way
This is actually the second time I have stayed at the Element New York Time Square, the first being shortly after its grand opening in November 2010, and the hotel is just as clean and comfortable as it was when I checked-in there over five years ago. But more than the convenient location and amenities is the professionlism we experienced first hand during our recent stay.
On the morning of our planned departure, my wife had a medical emergency and had to be rushed to a hospital in an ambulance. Throughout the episode which turned out to be just a scare, the hotel staff demonstrated utmost professionlism and genuine care that have impressed me deeply. Of particualr mention is Michele Adamo who not only reached out immediately to offer support but also took great care of our littlle Yorkie while we were at the hospital.
This is simply an amazing experience that exceeded my expectation in every way, and yet another reason of why I am a loyal SPG member for life.
July 15, 2016
Rated 4 out of 5 by 123Nancy Good location/wonderful staff
Convenient to theaters and Times Square. Can walk to many restaurants. Room was spotless. Staff was fabulous, from the front desk, to bell hops, concierge! Helpful and always with a smile. Free breakfast was a bonus plus free wifi and access to a printer. Definitely will stay here again. Elevators are slow, so either use stairs or allow a few extra minutes.
July 11, 2016
Rated 5 out of 5 by Worldtraveler007 Highly recommend!
The staff is friendly, accommodating and responsive to needs. The room is a decent size and the kitchen to cook and eat in is awesome!
July 10, 2016
Rated 1 out of 5 by MadAtElement Absolutely The Worst!
The worst stay at a SPG property, ever! The staff was not attentive and everything that could go wrong went wrong and NO ONE cared. I have to come to NYC regularly and was hoping to find a great place in the area, but I will never stay here again.
July 7, 2016
Rated 3 out of 5 by NYC1234 Dirty hotel, poorly managed
I vsit Manhattan once every year or so and stay in different hotels. This visit I stayed at the Element in Midtown for 3 nights in June 2016. I would absolutely NOT stay here again unless I found a VERY cheap rate.
The hotel rooms, hallways and elevators are DIRTY and show a lot of wear and tear even though the hotel is fairly new.
I had two serious plumbing issues during my stay which were handled poorly by staff.
The first, occured in the morning when water came streaming out from under the dishwasher leaving a growing puddle on the kitchen floor. I called the front desk and told them, but no one came. I was afraid to use the kitchen sink or turn on the water to make coffee. An hour later I went downstairs and again told the front desk. They said there was no one from maintenance that could deal with it, but they would send housekeeping with towels. 7 hours later in the late afternoon I returned to my room and the towels were still on the floor soaking up the leak. I went back down to the front desk and no one knew anything about the leak, but they said they would send maintenance to fix it. They finally did.
The second issue occured the following evening when I returned to my room I was met by a very loud whistling sound coming from the bathroom. This went on continuously repeating every 2 minutes or so. I called down to the front desk and they sent a maintenance person who had to do a major repair on the toilet. He was very kind and apologized and said the manager would call me. I never heard from anyone in management, and received no apologies for the inconveniences that I experienced.
Two other reasons I would not stay at this hotel are the lengthy waits for the elevators and an almost constant smell of cigarette smoke coming from in the bathroom ventilation. (It is a non-smoking hotel)
July 4, 2016