Rated 3 out of 5 by jeju6575 A little disappointed...
The room was very nicely furnished but was super small. We had a water leak in our shower the whole time we were there where the water leaked out of the shower and covered the floor with water. Although maintenance was prompt and arrived quickly to remedy the problem, the problem wasn't fixed and housekeeping never came up to clean up the water, so maintenance came back to do the clean up and we threw towels down the other times. But the hotel was nice and front desk staff was super friendly and accommodating.
July 21, 2014
Rated 1 out of 5 by Judy412 Worst Starwoods Hotel I have ever stayed in
When we checked in the desk clerk was not friendly and seemed to have an attitude. When we entered our room the floor was dirty. Looked like it had not been vacuumed at all. We were given another room and the television was broken. Could not be fixed for several hours. The second night we were there our air conditioner started to leak water and in the morning the floor including the rug was soaking wet. We were told that this happens a lot because the air conditioners freeze up. The free breakfast was like a cattle call. Long lines of people and no where to sit. This hotel has 40 floors and 3 small elevators. We were on the 36th floor and it could take 15 minutes to get an elevator and then along time to get to the lobby. i would never stay at this hotel again and would never recommend it to my friends. Very disappointing for a Starwoods property.
June 25, 2014
Rated 1 out of 5 by Matand Excellant location
The Element is around the corner from transportation(bus terminals & subways)Located on a side street rather than major avenue ,although 39 st. was active it was not as noisy and active as 7th or 8th ave.. The view from the roof top was fantastic.Lastly but perhaps one of most important pluses was the availability of breakfast in the building at no charge including N.Y. bagels and fresh fruit..
July 21, 2014
Rated 2 out of 5 by DDDd Rooms are ok; staff are awful
Rooms are small - which is to be expected, clean and equipped with a small kitchen. Beds are fine. Several interactions with the staff though were confusing - they really just don't seem to care about customer service. I had to explain SPG Platinum benefits to them and see a Manager to get some of them (ie. late check out.)
July 21, 2014
Rated 4 out of 5 by Ellen273 Nice hotel
Not so far from Times Square and Theaters Good kitchen tools. Nice staff. But poor view with small room. Cleaning is not satisfactory Never sweep floor for 5 days. Every dust is remained still
July 21, 2014
Rated 5 out of 5 by Carly24 Great location with all the perks!
I cannot stop raving about my recent stay at the Element Times Square. Located right in the heart of the city, you can easily get to any part of Manhattan with a short walk to the subway. We stayed in 3604 and 3602 and had an AMAZING view of the Empire State Building, midtown, and the Hudson River. The rooms were clean, nice amount of space (especially for NY), and the beds were extremely comfortable.
The rooms include a full kitchenette (dishwasher, stove, microwave, FULL refrigerator/freezer, glassware, etc). If you're staying in the city for more than a night, this is very useful. We got snacks from the market around the corner and had our own happy hour before going out for the evening. They also provide a wonderful breakfast. This is much more than your cheap processed muffins and bananas. They had scrambled eggs, pancakes, fruit, yogurt, bagels, cereal, and (my favorite) two different kinds of meat, egg, and cheese breakfast biscuits that were already wrapped up and ready to go. Now the food wasn't 5 star, but for free it was perfect! And hit the spot for a full day of strolling the city. The hotel also offers a FREE Happy Hour with wine, beer, and appetizers! I didn't get to partake in this because they only do it Mon-Thurs, but my family who came before me got to enjoy it and they absolutely loved it. Where else in NY do you get a free happy hour?!
I am so glad that we stayed at the Element Times Square, I can't imagine staying anywhere else in the city. I will definitely book here for all of my NY trips. If you can try and stay on a top floor to get the best view :)
July 21, 2014
Rated 5 out of 5 by Bob02026 Great Weekend in NYC
When we checked at the Element, the front desk was very professional & took care of us right away. The room was very modern, clean and spacious. It also had the amenities for someone staying there for a day or a week. There was also a breakfast & afternoon reception which really made the stay great. Location is awesome & service is gold star; this is one great hotel!
July 16, 2014
Rated 2 out of 5 by NKPC This hotel needs better maintenance and a focus on the customers.
We've been coming to this hotel three years in a row now from Seoul. For our family, the rooms with the mini kitchen is perfect. We do prepare a lot of meals due to kid's needs. Also, the daily complimentary breakfast and Happy Hour w wine, beer and food is really a nice touch. The complimentary hotel bikes have been a great treat when I've used it to tour around the city. Very doable! Though on this trip, the bikes never came out for use. What happened?
But....the hotel has certainly seemed to have let its guard down.
At the entrance, I see no one sweeping the curb and sidewalk. It is dirty and trash ridden. The hotels down the street has a guy hosing down their entrance area daily. The outdoor entry area seems to be perpetually occupied by large bins of laundry in or out - unsightly and annoying. There's a " No Smoking within 20 feet of Entrance" sign and our family seems to be wading through blue smoke to get to the front door. Nasty and illegal. Shows the hotel front desk is not paying attention.
The rooms....nice design, always thought so, but they are showing wear and tear and the hotel seems to always be falling behind, last year we switched rooms because the wall socket seemed to be damaged and appeared unsafe. This year, we switched rooms as our door would not lock. Otherwise, the rooms are neatly appointed and well designed for this market.
The constant complaint and grumble you hear in the lobby and the elevators is just how long you have to wait to get on one. About 440 rooms over 40 floors with three passenger/freight elevators?! - that's really a bad design. It may have given Starwood extra revenue for the rooms they crammed in per floor, but it annoys the guests to no end. As we were on the elevator the last day, we met a nice lady from Australia who said she was so annoyed by the elevators that she would never come back to this hotel.
The service is ok. Most of the people should not be in the hospitality business. I do not think they were trained to Starwood standards. It's disconcerting. Upper management should really take note of this.
In the end, the hotel has great ideas but is now falling short on follow through. You get the sense that the idea of an "Elements Times Square Hotel" looked great on paper between the suits at corporate but is falling short at the frontline due to lax management and lack of standards.
I hope they shape up because this hotel deserves better.
July 7, 2014