Rated 4.1 out of 5 by 1038
Rated 5 out of 5 by AmberleaK Absolutly Accommodating!
We had a baby and food allergies, neither of which were any problem at the Element. Breakfast accommodations were easily made and the Crib we were provided with for the baby was a full out mattress which lead to everyone sleeping better. I would highly recommend this hotel to anyone wishing to stay in NYC. The Kitchenette was perfect for making or packing lunch and dinner on the go and we were so close to everything yet far enough away that it was quiet for sleeping. Hotel Staff were wonderful and made us feel right at home. There was a simple but effective workout room in the basement and a beautiful little roof top too. If your looking for a central base when your staying in Manhattan NYC this is the place to be!
October 28, 2014
Rated 4 out of 5 A very comfortable stay
My partner and I had business in NYC and decided to stay at the hotel because of its location. We enjoyed our stay, loved the heavenly beds and found the location convenient but were disappointed in the cleaning staff. We left early most days and sometimes returned miid-day to find the room still not made (it interfered with our working in the room). Upon check-in, my partner who has status wanted to use his SPG card and put his name and number on the room. We were told that since I made the reservation, he would not be able to use his benefit to upgrade (and the rooms were clearly available. Per the mgr. we would have to pay $100/nt! We stay at SPQ hotels worldwide and felt this was unfair. This was upsetting but the MOST frustrating thing about staying at the hotel was the elevators. During the morning and evening rush it took us about 10-15 minutes to get down from the 22nd floor. We cautioned other guest (as they us) to budget extra time for those trips down. Thankfully, no one had an emergency or needed to get down quick or that could be a problem!
October 30, 2014
Rated 5 out of 5 by MaZZZ Great hotel
We stayed for 4 days at the element, and it was fantastic!! Staff are friendly and amazing customer service. Rooms are clean and the views are amazing too. I will tell all my friends .Keep up thr great work!!
and family to stay at element Hotel in NYC
October 29, 2014
Rated 3 out of 5 by ScottDoakland Elevators!
The elevators during breakfast and at other prime times can take 15 minutes to come. I will not stay here again
October 28, 2014
Rated 5 out of 5 by DESSERTIST Incredible Experience
I can not begin to say enough wonderful things about Element and their staff. From the moment I walked in until I checked out it was one of the best NYC hotel stays I have ever experienced.
Samantha at the front desk was my go to girl. She made my stay wonderful, made everything so easy and made sure I had everything I could possibly need. The rest of the hotel staff was top notch and helped me to the max. I felt like I left there with a whole new group of friends who I can always count on.
Element Time Square will always be my #1 recommendation and choice when I am staying in Manhattan.
October 21, 2014
Rated 5 out of 5 by Ronbo13 Wonderful Experience
The location was perfect. Staff was extremely helpful and responsive. Morning breakfast was just right. Will make a point of staying at the Element on our next trip to New York.
October 27, 2014
Rated 1 out of 5 by manto99 Very Unsatisfactory
We checked in on Thursday for my birthday and anniversary weekend. We were booked into a room on a high floor (met expectations) but in a room where the walls were all dirty, bathroom ceiling had mold and the shower wall (glass) was cracked and peeling off. I immediately reported this to the front desk and the Front Office Mgr was very responsive and accommodating. She put us in a bit larger room but it was dirty. Windows and mirrors were dirty. Bed comforter was dirty. Smelled like arm pit. Hallways floor carpets were disgusting- needed vacuum and shampoo. Elevators we dirty 24/7. Floor buttons didn't lit. Lobby was dirty and walls needed painting. Breakfast was disgusting. Bagels were plastic and eggs were carton. Paid $400/night and wouldn't recommend it to anyone. Some of the front desk staff was nice and some hated their jobs. VERY DISAPPOINTING.
October 20, 2014
Rated 2 out of 5 by jurisp123 Frenetic and always behind
Checking in at 3 does not mean 3:35 - and when you finally get upstairs and the key(s) don't work- it's likely not going to be your first choice next time around.
October 26, 2014