Rated 5 out of 5 by Lynn27 Dont Beleive the bad reviews
After reading the earlier reviews on this resort, I was uneasy about booking a reservation.I shouldnt have been. We were at the Westin Playa Bonita for 4 nights, and it was fabulous. The room was beautiful, clean and quiet. The location was fantastic, the food was incredible, and the staff were friendly and helpful. We never waited longer than a minute for an elevator, for a drink at the bar or a seat for a meal. I cant say enough good about this property. If you go, be prepared for some minor confusion at the front desk as the staff are still learning about the reservation and key system, and how to deal with the telephone and face to face customers at the same time, Additionally, the phones in the room did not work, but I am sure that will be fixed as the resort reaches completion. All in all - an excellent stay!
March 8, 2012
Rated 5 out of 5 by BCrayson16 Great Location and Awesome Service !
I really have nothing bad to say about this Hotel !! I was treated really well as SPG member and had access to private Lounge and Pool areas. Food was excellent and the drinks were Top shelf liquor. The waiter in the SPG lounge Jorge made our stay even better. He was very accommodating to our needs and went about customer service by making sure things were prepared each day to our liking. He gave exceptional service. THE only THING to complain about our the mosquitos outdoors by the pool and dining areas. I would recommend the hotel to invest in citronella candles or some type of outdoor repellent to help keep the mosquitos to a minimum. However, again they are very much prepared to hand out mosquito repellent wipes to all guest. Overall I would stay again and recommend this hotel.
July 16, 2013
Rated 5 out of 5 by Diana22 I fell in LOVE with this place!!
This place was amazing! The staff was very nice and answered all questions I had about things to do and helped me get to and from everything. Great service. Amazing room. My favorite part of the room was the shower, it was like a rain shower, AMAZING. The view of the ocean and the multiple gorgeous pools below my room was great as well! I stayed in the club level room and it was great having the drinks and food during the club level hours. Outside of that, the multiple food options that the hotel offered was GREAT!! I enjoyed every restaurant while I was there. I will DEFINITELY be back!!!
February 9, 2015
Rated 1 out of 5 by looschud just not ready yet. they should have been up front about that
it was an out and out money grab. none of the problems are permanent. but they opened weeks before they were ready. undelivered room service, no room cleaning for three days, no toiletries, no internet for 2 days, 20minute waits at the elevator, only buffet meals available and on and on and on. i found the front desk staff to be helpful when they weren't totally frazzled by complaints. it was all the fault of upper management and brand.
i have complained and the GM responded as did Starwood. My complaints have been sufficiently answered. i may go back if i see the reviews change over the next few months. i wish them luck.
but Westin have hurt their brand
February 9, 2012
Rated 5 out of 5 by Lydia2015 The hotel has great features
We had a very pleasant stay at this hotel, Staff very friendly, we love the facilities.
The Executive Club one of the best that we had seeing, Eduardo provide excellent service during breakfast, during Happy hour Monica-Supervisor and Yadira-Supervisor, were very professional and attentive to details making us fill at home, they truly go the xTramile.
February 11, 2015
Rated 2 out of 5 by Boston13 Dissapointed
While in Panama my wife and I spent one night in the Westin Playa Bonita to celebrate my birthday. We understand that the resort is new, but it has a long way to go to meet the Westin experience that we are accustomed to. When we arrived at about 5:00 PM, there was one customer at check-in, but no Westin personnel in sight. After we finally checked in, we were not directed to the room elevators which are not in an obvious location and took a while to find. When we got to the room, there was only one coat hanger, no waste basket and an empty water bottle in the night stand drawer. Although these were all quickly corrected, our first impressions were poor. When we went to dinner, there was a seafood buffet in the main dining room, but no a la carte offerings. It felt like a cafeteria and was so noisy that you couldn’t hear yourself think. Fortunately we were able to find another restaurant with some atmosphere. Although we were very disappointed, hopefully time and experience will solve these issues.
January 19, 2012
Rated 3 out of 5 by Beaver Unsatisfactory
This was a new hotel that should not have opened until it was finished. Staff was not trained, most spoke no English. Spa was not opened, Exersize room not ready. Food was not what is expected at a 5 star resort although deserts where excellent. Staff had no knowledge of what was happening for the guests. Insects where not controlled, resulting in many guests looking to find comfort with medications.
January 19, 2012
Rated 5 out of 5 by sbechtel78 Had a wonderful time
Very nice hotel, nice staff.
February 27, 2012