Rated 1 out of 5 by Twoju Terrible management team
I booked three rooms for my family, I sent two email request to the Assistant General Manager David Diaz, to request all three room to be on the same floor, of which two rooms should be joining room with one king bed in one room and two double beds in the other. Got confirmation email from David that everything is set. On the date of arrival, I was told that the two joining rooms they have for me are king bed rooms and my third room will be on a different floor. I accepted since the front desk staff, Jason, told me that was my only option. To our surprise, the two king rooms are not even connected to each other!! Front desk compensated me with breakfast voucher, however, connected room is much needed when travel with small children. Terrible...
May 26, 2015
Rated 1 out of 5 by AlanBB Very disappointed
When we arrived late at the hotel, we received the most inhospitable greeting from the front desk clerk who gruffly gave us our room number and dismissed us. We were looking forward to watching TV before going to bed, but no TV. When we called down to the front desk, we were told that they were having "issues" with the service. While the room was large, there were some stains on the carpet and it really looked more like a budget motel than a Sheraton.
IWe would never stay here again!
March 6, 2015
Rated 4 out of 5 by franciepen recommend
Great friendly service and comfy beds
February 26, 2015
Rated 5 out of 5 by LucyE Beautiful, convenient, and comfortable
We always stay here for airport convenience, plus you get the added benefit of a beautiful location (the sunset was gorgeous) in a very comfortable hotel. The food in the restaurant was delicious.
November 16, 2014
Rated 5 out of 5 by Jack99 Great Bar and Restaurant
As always, a great stay with good food
November 12, 2014
Rated 5 out of 5 by JKNCU Great food
Dinner in the hotel dining room certainly exceeded our expectations. Our dinners were excellent.
November 12, 2014
Rated 4 out of 5 by Pattie31 Great stay
Very nice hotel, inside and outside. Everyone very pleasant.
October 29, 2014
Rated 5 out of 5 by rioricosally Best and Closest Hotel Near Airport!
Excellent service for an airport hotel. The room was very good, although bathroom was a bit small. The restaurant and bar are top rate and the welcoming desk was very pleasant and easy to check in. They let you park your car at no charge when going on a trip and their shuttle service is top rate. I highly recommend this hotel to anyone going on a trip to and from Tucson.
October 20, 2014