Rated 5 out of 5 by jandnw Very interesting hotel!
Loved the hotel. Last year I passed the hotel on a duck tour and knew I wanted to come back and stay. Due to a flight cancellation we were able to do just that. Check-in was nice and easy and even included a glass of sparkling wine. Concierge was super helpful with a FedEx package. Food and drink very expensive, but that is all of Boston.
April 22, 2015
Rated 1 out of 5 by GGNYC Might be the worst property in the Starwood luxury family
I recently hosted a business event at the Liberty. To be charitable, it might of been the worst experience of my travel career. It's very rare that you can experience a complete lack of interest in the customer. It reminds me of 2007 when hotels were booming. Our stay was filled with a series of mistakes and at each step we encountered a complete lack of interest in providing adequate services for the rates we were paying. I would never recommend the property to any consumer. It's an awful place.
April 16, 2015
Rated 5 out of 5 by Traveler007 Fun/Unique/Interesting Hotel & Best Night In "Jail"!!!
The Liberty is a great hotel with unique Boston jail history. During a college tour near Boston with our son, my wife and I (and son) enjoyed our stay.
First, let's address the noise factor mentioned in many prior reviews. We actually enjoyed the "lively" lobby area that certainly had a nightclub atmosphere on the Friday night of our stay. We had a drink after dinner and enjoyed the activity and multi-level architecture of the Liberty's lobby. We had rooms in the Tower section of the hotel and I would recommend staying in this section of the hotel since it was very quiet while the lobby activity continued after we left.
Our room was great with a nice view of the Charles River and we also enjoyed "The Clink" restaurant at the hotel for dinner. Our room service breakfast was also well done.
Guests have also complained about the roughly $50/night charge for parking. Boston parking is notoriously expensive, even for most large U.S. cities. Honestly, if we did not have some day trips that extended beyond the Boston city limits, I would recommend using the subway or Uber/taxis rather than navigating the difficult street system and parking opportunities in this city.
Finally, the staff at The Liberty was great from check in, wait staff, and the valet/bellman at the front door.
We have stayed in over 50+ Starwood hotels throughout the U.S. and Europe and we will definitely stay here again when we visit Boston in the future.
April 5, 2015
Rated 2 out of 5 by FREDNY LOUD!!!
Was offered a room in the historic jail portion of the hotel at check-in. Was told it was in the "lively" part of the hotel. This did not accurately reflect the fact that it sounded as if the bar crowd was right outside my door until 2 AM. The only positive was that the heat was so loud it drowned out the noise when it was on. Room was also quite small for the price.
Also, i understand mini-bar items are costly, but the prices here bordered on absurd.
March 26, 2015
Rated 4 out of 5 by Sales007 Unique Hotel in Boston, Avoid Thursday-Sunday
An excellent luxury hotel in Boston with a very unique architecture. I believe that it used to be a prison, and was converted, which is why you do not see many windows. That is actually what makes this place great - it's not like other traditional hotels.
I would caution those who are coming with a family if you're staying here thursday-saturday. It turns into a "night club" where a lot of upscale college kids (during the school season) hang out, get drunk, and attempt to find love. The whole lobby turns into one big ol' party, which is amazing if you're into the scene. If you're not, then this may not be your cup of tea as it can get quite loud.
Regardless, I would definitely stay here given my love for a lively place.
February 26, 2015
Rated 5 out of 5 by Marebear62 Exceeded all expectations !
From the moment we arrived at the front door the exceptional service began. The welcoming staff at the front door and the front desk made check-in a pleasure. Our room was filled with amenities and was uniquely designed, clean & comfortable. The hotel restaurant Clink was as fabulous - service was impeccable, the food beyond delicious. A special thanks to Dakota, Jill, Erin, Adam and Carlos for making our stay extra special. We will be back!
February 23, 2015
Rated 2 out of 5 by bbeeney How this place is considered luxury is mind blowing
Great location but WTF about the underwear show by the D list models in the lobby all night. Forget having a drink or snack. There are dirty spotlights swirling around, horribly bad extremely loud music and droves of old men in bad suits standing around dying to get laid. This place is so confusing. I purposely reserve luxury properties but how this place made the roster is beyond me. Fire the GM and get someone with taste. This is Boston, not Daytona. I honestly want a refund and a tetanus shot. Never again.
February 12, 2015
Rated 5 out of 5 by getawayguy Greatr Staff
My wife and I stayed for a quick getaway. The hotel and its staff could not have been more friendly and helpful. All of our expectations were exceeded.
February 9, 2015