Rated 5 out of 5 by Lindsey720 Thank you for a great stay!!
Stayed at the hotel as part of a wedding. What a wonderful experience. Beautiful wedding, historical site and great stay!
September 28, 2015
Rated 5 out of 5 by Argy39 Fantastic Experience
My wife and I stayed here for 4 nights last week and what a wonderful experience we had. From the moment we arrived to the moment we checked out I could not fault my stay here. The staff that we encounter were all excellent and could not do enough to make sure that we were happy and well looked after. Special mention should be made of Maryanne and Renee from the concierge desk. Every restaurant they recommended was just what we were looking for. They were extremely helpful. I have noticed some negative comments here and really can not understand why. Yes the lobby area turns into a club of sorts but this had absolutely no negative impact on our stay. Our room was very clean and serviced everyday. Wi-fi was particularly quick and can only assume that those who complained of this did not upgrade to the faster service. My Platinum member level was recognised as well. I will definitely stay here again on my return to Boston and would highly recommend this hotel to anyone who is looking for a well positioned, luxury hotel with the staff to match.
September 27, 2015
Rated 5 out of 5 by Auntimommy Staff was wonderful!
The hotel decor is amazing and the Front desk staff were as well. R.M. the director of the front desk at the time of checkin was incredibly helpful, friendly and professional. I look forward to future stays at the Liberty soon.
September 27, 2015
Rated 5 out of 5 by Edmond777 Simplicity at its best
Would highly recommend this Hotel to anyone.
September 22, 2015
Rated 2 out of 5 by valtroman A bit of disappointment
- Wireless does not work during the entire 6-day of my stay
- The front desk staff are courteous and sympathetic about my situation, but they cannot help as I need to call the IT department myself to resolve IT issues.
- IT department never picked up their phone.
- When the IT finally called me to promise everything is fixed. It still did not work. The error message says my name and room number do not exist in the system.
- The air conditioning is very loud in the room.
- The air conditioning kicks on every 5 minutes. So the room temperature is inconsistent.
- Housekeeping crew does not always take trash out everyday.
- Housekeeping crew forgot to replace fresh towels one day.
- Soundproofing is not very good in the rooms, because I could always hear neighbor's conversations and opening and closing of doors.
In conclusion, this is the most expensive SPG hotel I ever spent on, but perhaps the most disappointing experience.
September 10, 2015
Rated 1 out of 5 by Stay02 Not Happy
very unhappy with room. Too many things wrong. Outlet in bathroom not working, stains on carpet, very loud A/C. And some "buffing" noise coming from the hospital next door - in the middle of the night. Light too dim in hallway to dry hair.
August 27, 2015
Rated 5 out of 5 by john1979 Wonderful City Experience
This is one of my favorite city hotels in North America. The way they have renovated it from an old jail is amazing. The rooms are spacious and well designed. Hotel amenities are top notch.
Experienced only one small issue during our stay. When we were ready to leave, I called for the bellman and valet, waited 20-30 minutes, but no one arrived. I called again and the bellman did arrive promptly. However, when we arrived at the front, our car was not ready. It took another 10-15 minutes for them to retrieve our car. Obviously, the person who took the first call didn't do their job. I've stayed there previously and had no issues, so I think this was an isolated incident. I would still stay there the next time I am in Boston.
August 10, 2015
Rated 5 out of 5 by LifetimePlatinum Ultimate Luxury Beantown Property!
It's taken a week or so, before I could express into words the emotional impact of my experience at The Liberty Hotel last Friday.
The backstory starts about almost 3 years ago. I had checked into the W Hotel in Hollywood, California and was greeted by a young man and I believe it was actually his first day on the job his name is Dakota. he was the Bellman that help bring bags up to my room. Originally been from Boston, I immediately detected his accent. A simple bring in my bag up to the room extended into about a 45 minute talk about Beantown and Massachusetts and how his travels had lead him to California. There was something about that young man, that made a big impression on me. Looking back now I realize I was able to see it myself and him when I was his age in my early 20s. His authenticity is real mess and even a little bit of that Boston attitude immediately made me feel connected to him. I took it upon myself over the last several years to keep in touch with him and follow his career through Starwood corporate. As revolve had our challenges in life growing up Dakota certainly had his own, but nothing hinder him from meager beginning is a bellman to becoming a manager at the front desk of a luxury property in Boston. Upon arriving at the property my guest and I were greeted with such a warm welcoming extended beyond the customary "welcome." Akeem and Morris literally embraced us with hugs and made us feel as if we were coming home after a long time on the road rather than checking into a hotel property. Akeem and Morris brought such a smile to my face after a 41/2 hour delay on JetBlue. I thought maybe these are some old friends that know me that I forgot it was like almost confusing they were so kind!! Even walking into the Lobby, every team member greeted me by name, came over to shake my hand, it was like a procession of a welcome committee.
Upon checking in Stephanie, came around the Front Desk to give me a hug and give me details about this beautiful property. Such an interesting history, as it was once in jail house back in the 1800s and actually still have some of the original cells in tact with the bars in brick. Even the little lounge is called "The Clink"
I have never had this type of treatment before, and I've been a Starwood platinum member for 15 years in a row as well as became a lifetime platinum status about four years ago. I'm also a platinum preferred planner and do everything that I can to promote the brand. There's something very special about Stephanie. The ability to be professional and personal at the same time. She shared with me some upcoming surgery that will be taking place and we literally in that moment clasped hands and had a healing prayer together. Definitely not your typical checking LOL. Beyond that, when I heard her mother was coming into town for her procedure I contacted the manager of my father's restaurant in the north end and make sure that they'll have a complimentary dinner the night before her surgery. Just a little way to pay back the warmth and love that I felt.
Steve, the Bellman, brought us up to the suite and once again gave us a great mini tour of the property and some of the history.
From the property standpoint, the place is immaculately clean and very luxurious. Every team member has a smile and helpful attitude. In addition the room that I had was a beautiful corner suite overlooking the Boston skyline. Truly the best view of the city of any hotel property has ever stayed at. The amenities in the bathroom will be on luxurious, even better than the bliss products that the W features. The bed was extremely comfortable and it was very hard to get out of it the next morning.
We had room service and the food was incredible. I had their homemade macaroni and cheese, my friend had a huge big beef burger, and I had the most amazing chicken Caesar salad ever had in my life it was incredible real roasted chicken not the slices you get out of a plastic bag.
It was just one of those days where I felt more comfortable then probably coming to my own house! Everyone was so helpful so loving and so kind. Below I have copied and pasted the text message that I sent to my whole family after I checked in.
"Just checked into the liberty Hotel in Boston. I don't think I've ever had an experience with any Starwood property like the one Dakota set up for me today. When we arrived and I stepped out of the Uber everybody came running over to hug us ..like all the Bellman , valet people and called me by name.. When I got into the lobby the manager behind the desk, Stephanie gave us duck a warm welcome! Beyond!!! I really can't express in words how powerful this experiences for me. And the view of Boston is incredible! Earlier today when I was at the airport and we had a four hour delay I noticed this old Haitian woman in a wheelchair that everybody was ignoring. I went over to her and had somebody translate because she only spoke French if she needed anything and they said yes she would like apple juice so I got an apple juice and a banana.
It reminded me that when we serve other people and we lift other people and help relieve suffering existence smiles upon us. I am truly humbled and truly grateful and to think that two years ago when Dakota was only a bellman that through our relationship and working with him he was able to lift himself to a position of manager at a luxury property in Boston and could provide this type of experience for me as a way to show his gratitude is incredible and more so because all the employees here love and respect him so much that it was a pleasure for them to honor his request to give me such great treatment."
I will never forget this experience and the beautiful people that are part of the team at the Liberty Hotel. I can't think of any other property I could ever recommend to anyone that I know that plans on coming to Boston!
August 6, 2015