Rated 3 out of 5 by httkc Overpriced
Poor service at breakfast - had to wait far too long for drinks and Gluten Free toast. Do not expect self service breakfast when I am paying over £500 a night for a hotel.
We extended our stay and were told we would have the same room for the whole stay. When it came to the end of one reservation and the start of another we were told we needed to move rooms. After discussion it was agreed we could stay.
Housekeeping was poor. Some days the room wasn't cleaned until 1pm and the 3pm on another day. Dirty glasses left in the room.
Always a queue at Reception. Door man not always there.
Stayed in a London hotel earlier this month. Paid £300 per night and had a much better, personal experience.
The one bonus was the location. Great for shopping.
February 5, 2015
Rated 5 out of 5 by Camayu Exxeptional sertvice by consierge team
I was returning to the hotel from a business meeting and as I left the Cab, i forgot to take out my case containing my laptop. John, who opened the door of the Cab to welcome me back to the hotel, made sure to look into the cab, and noticed my case, retrieved it and returned it to me . I am indebted to the hotel for this attention to detail - to me this is what SPG service is all about
February 4, 2015
Rated 1 out of 5 by Badet The worst experience ever
I have just checked in into my room. I arrived at 9 am and was only given my room at 2:30 pm. The experience of having to wait for more than 5 hours for a bed to rest on is not forgettable. To me it seems that the mamangment made zero effort to check me in earlier!
Also I was told that the rooms were renovated yet I don't see any reinvention on the room I have!
January 28, 2015
Rated 3 out of 5 by Artemis57 Good but could do better...
The rooms haven't changed since 2005 and are looking a little outdated although with good space (London standards) stains on the bathroom floors and fixtures + fittings need attention and generally everything needs an overhaul.
No power outlets next to the bed (?????) 2015??
SPG recognition is not up to the luxury collection/SPG standard. The hotel doesn't acknowledge platinum SPG members at checkin (at least I wasn't) , nor does it offer them suite upgrades... (3rd time now)
Location is perfect of course and food is OK albeit expensive. Piano bar is a nice touch and the cigar lounge outside is inviting with blankets & heaters. Staff are cheerful and helpful.
January 27, 2015
Rated 3 out of 5 by Skibandit Needs improvement for a Luxury Collection property
Took us 4 emails in order for someone from the concierge team to respond to our dining requests. Even after all reservations were made, found out during our stay that there were multiple bookings made in error.
No doorman to help open door. Strange for a Luxury Collection property.
This January stay was our 2nd stay but there was no acknowledgement from front desk nor management welcoming us back.
Breakfast buffet quality should be upgraded, though staff there were very nice.
January 12, 2015
Rated 3 out of 5 by JLAST Good location and views but staff not up to par
Stay: 5 nights in early January
Pros: Non-reception and non-dining staff were courteous and wonderful; location is within minutes from the Underground, Harrods, museums and other attractions; room had a great view, including of the sunset; decent breakfast but limited variety across days
Cons: Had to ask my key be re-set 4+ times despite not putting it anywhere near my phone or other cards; staff (other than those mentioned above) were sometimes not up to par (e.g. another customer directly cut me in line and the staff at reception clearly noticed but decided to serve him anyway); housekeeping comes at odd hours to clean (e.g. 8PM - it wasn't turndown service); gym is sometimes overloaded with a chemical scent that makes it hard to work out knowing you're breathing it in (a staff was spraying cleaning solution everywhere one time when I was in there; I had to leave as I couldn't stand the concentration of the smell)
Personally, I wouldn't come back, but if you don't mind the cons above, it's not otherwise bad.
January 8, 2015
Rated 5 out of 5 by Dusty51 Fantastic hotel and location.
My friend and I stayed at the Park Tower Hotel the first weekend in December. I cannot rate this hotel highly enough. The rooms are very spacious. great choice of food and drink, and the staff are friendly very welcoming. A very short walk to Harrods, and about 15 minute walk through Hyde Park to Oxford Street, what more could you ask for. would also like to mention that Murray the Receptions Manager was very helpful and friendly. Thanks for helping us to have a fantastic weekend.
December 29, 2014
Rated 1 out of 5 by Gavriel Frustrated
After explaining my likes and dislikes to an SPG rep this hotel was highly recommended. The staff was horrible and the room was tired. I have never had such an upsetting and disappointing hotel stay.
Thankfully London is a beautiful city.
December 2, 2014