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Rated 4.4 out of 5 by 455 reviewers.
Rated 5 out of 5 by Excellent customer service We had an absolutely fantastic time. Everyone was sincerely doing their very best to take care of us. The resort was pristine and the food was incredible. The amenities were awesome from the pools to the beach and everything in between. You we helpful with our inquiries from diving and sailing to outside restaurants and shopping. We highly recommend this place ! May 18, 2016
Rated 5 out of 5 by Wonderful Stay We stayed for a week, recently, at The Westin Lagunamar Ocean Resort Villas & Spa. It was our second time visiting this resort. The staff is extremely helpful. Helpful with catching a taxi, riding the local buses, eating out, shopping (food & merchandise), fixing the fan in our bedroom... The unit was perfect for cooking in/bar-b-queuing, relaxing. The grounds have it all: public or quiet areas, beach access, and Happy Hours! The beach has very attentive life guards. Very relaxing over all. May 18, 2016
Rated 5 out of 5 by Family Vacation in Cancun at the Westin Lagunamar Just returned from a wonderful 8 night stay at the Westin Lagunamar. We had three rooms for us and our adult children and loved that our request to be together on a high floor was granted and we had wonderful views of the pool and beach. I travel extensively all over the world and can always see hotels where customer service is emphasized. This resort has that difference. All staff members are attentive and very genuine in their customer focus. Carlos Garcia was our concierge and made sure that everything we needed was taken care of. The pool and restaurant staffs were excellent in that several of them (Gonzalo, Marco, Roberto) remembered our names and preferences even though the hotel was very busy. I highly recommend this resort. We found it to be a very relaxing experience and we plan to return next year. May 8, 2016
Rated 5 out of 5 by Splendid This is our second visit to this resort and I have to say this is one of the best places I have ever stayed. The staff at most of the places are very special and we could not have been treated any better. We were welcomed with smiles and by our names by 95% of the employees. We will be back for years to come. May 3, 2016
Rated 5 out of 5 by Home Away From Home We call the Westin Lagunamar home a couple of times each year so it made sense to my wife and I to have our wedding here. From the moment we arrive to when we left, we felt as if the staff went out of their way to accommodate us and our guests. Our on-site planner, Cristina G., is amazing! Everything went perfectly and none of it could have been done without her and resort staff. We will certainly be back many more times! May 1, 2016
Rated 5 out of 5 by Wonderful Beach Hotel Without question, the turquoise water, the outstanding pools, and the unmatched staff make this property a necessary travel! My husband and I are so taken with The Lagunamar, we went in March and April. We travel and stay in multiple Starwood properties; however, I have found that we return to locations because of the hospitality we receive and see displayed to other guests. On our April trip, Monica, guest experience manager, displayed that "hospitality quality" before we arrived and continued to do so after departure (she located clothing we left in our room). The food is good and reasonably priced, seating at the pools and beach is not a problem (pool concierge always available), and the suites nicely appointed and comfortable. My only regret, I had to leave! April 30, 2016
Rated 5 out of 5 by Stay for the view alone. From the moment you step into the lobby, you know that you are not going to want to leave. Your immediate view is a sprawling landscape that opens up to three consecutive pools flowing into each other towards the ocean, the last one having an infinity edge that blends perfectly with the ocean. The pools are very large with the middle one having a slide. The pools are surrounded by the main building which is U shaped. Attached to the building on the south side, are additional wings which wrap around another pool. Near the pools are numerous large gas grills that many families use for dinner. Wide beach that is cleaned every morning followed the numerous blue hues of the clear ocean water that you never get tired of looking at. All the staff at the pool, bar, restaurant, front desk etc., are very attentive, friendly and helpful. We stayed in a studio. It was fully equipped with appliances, two burner stove, dishwasher, half size fridge, plates etc. It even had a washer/dryer which is usually only found in one and two bedroom units. Rooms were very clean and more than once we were asked if there was anything that needed to be repaired in our room. We had none, but I took it as a sign that they were eager to fix any potential issues to maintain the quality of the resort. Across the street are two open air shopping malls connected to each other. One is high end, Michael Kors etc., the other more of your traditional shops. Both have a number of restaurants all of which are along the lagoon for great sunset view dinners. April 28, 2016
Rated 1 out of 5 by Excellent place The Westin exceeded all my expectations, the facilities, the staff, the food, the service was second to none. Everyone is so friendly and pleasant and they really really really want you to have a great time and enjoy your stay. It was honestly excellent, I would certainly recommend this and will definitely go back there. April 18, 2016
  • 2016-05-23 T10:29:35.016-05:00
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