Rated 5 out of 5 by OTraveller Great Hotel, Great Location, Wonderful Staff.
In August 2014 I stayed at the Westin Europa and Regina in Venice with my wife and here we celebrated our 40th wedding anniversary and my wife’s 60th birthday. We were hoping for something special and we were not disappointed. The hotel was superb, and the setting was magnificent. It is perhaps the most beautiful setting of any hotel in Venice with views from the lovely terrace across the Grand Canal to San Salute one way or the lagoon and San Giorgio Magiore the other way – oh and go out of the hotels entrance and within minutes you are in Piazza San Marco, at the lovely Teatro Le Fenice or on your way to the Rialto or Academia.
The hotel itself I cannot fault. The public areas, in particular the dining room, the adjacent terrace and the lovely bar – all looking out onto the Grand Canal – are superb with beautiful views.
And a real plus for this hotel are the staff – they are, without exception, superb. The bar is a great example with staff who provide a great service to all – and magnificent leadership from the senior guy at the bar (Giorgio I think). Also the people in the dining room were superb, especially the guy who was in charge on our first couple of days at the hotel. But I have to say that your first impression at the hotel is perhaps the most important – reception. On this and a previous occasion we had been really fortunate to be dealt with by a member of staff whose name I think was Adriano – if I got this wrong my apologies! He set the tone perfectly making you feel at home straight away and yet in a very professional way (thank you for your help!!!) – and I have to say his colleagues were likewise really helpful.
We would not hesitate in recommending the hotel to anyone – we have never been disappointed but have always been delighted. Thanks to everyone for a great stay – we are looking forward to returning next year!
September 1, 2014
Rated 2 out of 5 by reb124 SPG Rewards as second class guest
This was my second visit to this hotel after a very favorable first stay. We were using reward points for this vacation stay of 4 nights. We were given a very poor room, with practically no storage space for clothes. When i asked for a better room, I was told that the better rooms were reserved for cash paying guests. Thus, we were considered second class. We were finally given a better room on the second day, but no room amenities were provided. Upon leaving after 4 days i expressed my frustration again and was given a partial credit on my bar bill.
August 5, 2014
Rated 2 out of 5 by lori92014 very unfriendly
concierge very brusque when we asked a couple of questions on two different occasions - once for water taxi (and gave very incomplete info), once for sightseeing - like we were a bother. Room shower had limited hot water. Although I've been a strong Westin customer & really enjoyed 5 nites in Florence Westin Excelsior right before this (and in Spain a year ago), my Venice experience has made me reconsider.
September 24, 2014
Rated 4 out of 5 by Napafan This is a gem on the Grande Canal!
The Hotel Danieli and the Gritti Palace will likely attract the most visitors and the gushing reviews. But, Venice Westin is a little jewel box of a hotel at the heart of Venice.
The rooms are wonderfully decorated and the location is amazing. Moreover, you are likely to pay a third of what it would cost to stay at the Gritti.
Within five minutes from the hotel is the Piazza San Marco which is a perfect base for a long weekend. The concierge was extremely helpful and provided needed advice.
This would be Starwood's premier property in Venice if it did not have the Gritti in its collection. And because of the Gritti, this hotel is often too easily over-looked.
November 23, 2011
Rated 5 out of 5 by Ed737 Great location, great property
This was our third stay. It remains our favorite hotel, anywhere! The breakfast on the terrace is a great indicator of the location and class of this property.
September 22, 2014
Rated 4 out of 5 by Jimco Fantastic location
My wife and I thoroughly enjoyed our time in Venice at the Europa Regina. We had a very busy schedule the first 3 to 4 days and could not enjoy the amenities of the hotel as much as we would have liked. But the service, food/drink quality and VIEW from the bar and restaurant were utterly fantastic!! I would have preferred to have had a coffee maker along with iron and ironing board in our room and the staff "friendliness" could have been better but overall the Europa Regina was a tremendous experience.
September 18, 2014
Rated 5 out of 5 by K226 Lovely hotel, great location
This hotel has all the Westin features one would expect, like the Heavenly Bed, but is close in elegance and amenities to a Luxury Collection hotel. It is centrally located, close to St. Mark's Square. It has its own convenient dock for transportation to the train station or airport, and is not far from vaporetto stops. While the birds will try to get your food, it is delightful to sit by the canal for breakfast or another meal.
The staff are pleasant and helpful, with particular thanks to Andrea at the front desk who assigned us very nice rooms and willingly helped with any request.
My two suggestions for improvement:
1. The elevators are VERY slow. Only one appeared to be working. We discovered and took advantage of the staff elevator.
2. The room was not made up until very late in the day, when at times we would have liked to have a little rest after a long day of walking.
Starwood has several hotels in Venice; this one is a good value and well worth considering.
August 17, 2014
Rated 4 out of 5 by Amir50 Venice 2014
This is a beautiful hotel, and we had an amazing suite although we had a view of a wall. The breakfast was wonderful and it is located centrally to everything. The only thing was that the staff wasn't the friendliest I have seen! The service was great but their attitudes were unhappy and unfriendly.
August 17, 2014