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1 غرفة 1 غرف ، 1 بالغ 1 بالغين ، 1 طفل 0 أطفال
Rated 3.7 out of 5 by 261 reviewers.
Rated 4 out of 5 by Good location Very good location, rooms need to be better, air condition didn't work properly 19 ديسمبر (كانون الأول) 2012
Rated 3 out of 5 by Guest Our room furnitures such as light lamps are old. No switches on the wall to turn on light. Have to manually turn on every lamps in the room to get the room to brighten up. When turning on the shower, there's a loud noise and water smells bad. Shower knobs to control hot and cold is hard to use. We stayed for two nights and one day but no one has come to clean up our room. Housekeeper came once but never say that she will return when we told her that we will be leaving to a wedding during that evening. 14 ديسمبر (كانون الأول) 2012
Rated 3 out of 5 by Business not Pleasure My first stay here was great and I booked the same hotel expecting the same experience. This time it was like I checked into a different hotel entirely. I reserved a king bed and all they had was queens. That's fine not a big deal. When I got to the room the mirror door on the closet was cracked. The carpet was frayed and there was an actual hole in one of my bath towels. I had used the shuttle during my previous stay and never had a problem. This time it was horrible. I would call and they would tell me ten to fifteen minutes than an hour later the shuttle would show up. I know the shuttle is first come, first serve which is why I would call to ask how long it would be. If it was going to be more then the 29 minute walk back I would have just walked. Instead I waited over an hour two days in a row. Once the shuttle did show up the driver actually got a ticket while I was in the shuttle delaying us another fifteen minutes. The driver just kept laughing and was trying to blame the officer. I had gotten the breakfast package with my stay and they forgot to give me breakfast coupons when I checked in. Then they charged the breakfast to my room. They also neglected to credit my 500 go green points for the three nights I stayed there. The staff was wonderful at the bar and in the dining areas but the room was below average and it was supposed to be a suite. The televisions also had issues being turned on and the TLC channel never worked. I also requested NOT to get the paper and have the 75 cents credited to my bill everyday. This never happened. It just seemed like there was no communication between areas. 14 ديسمبر (كانون الأول) 2012
Rated 4 out of 5 this hotel is very well located Very well located, rooms are big, beds wonderful 12 ديسمبر (كانون الأول) 2012
Rated 5 out of 5 by very good location excelente, very good room 12 ديسمبر (كانون الأول) 2012
Rated 5 out of 5 by Wonderful staff I was particulary impressed with the friendly, helpful and happy staff. 8 ديسمبر (كانون الأول) 2012
Rated 2 out of 5 by Just an OK Stay Great location to the Galleria Mall and Museum District. The hotel rooms are spacious but also outdated. 30 نوفمبر (تشرين الثاني) 2012
Rated 5 out of 5 by Love this place! I looove how all the rooms are suites :) and during the holidays they have cookies! 30 نوفمبر (تشرين الثاني) 2012
Rated 5 out of 5 by Great Stay...I'll be back! This was my 2nd stay at this Hotel and like the 1st time I was very pleased with the accomidations and staff. Great location also. I highly reccomend this Hotel. 25 نوفمبر (تشرين الثاني) 2012
Rated 5 out of 5 by Professional Rooms fine, response fine for minor issues. Meeting room comfortably cool and set up well. Room fine, safe neighborhood, great 610 freeway access (as Houston goes). Not a dealkiller, but room thermostat was tricky to operate. Not crazy about going $16 on breakfast buffet, but YMMV. 20 نوفمبر (تشرين الثاني) 2012
Rated 3 out of 5 by disappointed gold elite level SPG We have stayed at this hotel quite a few times and this is the first time to be so disappointed. Great location and we have paid via points, cash and points and simply cash/credit card for various stays. Being gold elite level SPG member and Starwood property owners we are accustomed to getting upgraded rooms, etc. Although we arrived early enough that hardly any cars were in the garage, the room we were assigned was on the second floor with a great view of the ugly porte cochere covering the hotel entry and the traffic on loop 610. The sofa was pitiful shape and ugly to look at as well. 8 نوفمبر (تشرين الثاني) 2012
Rated 5 out of 5 by Staff The staff here went out of their way to be helpful. The front desk (friendly + answered all ques patiently) the concierge (all airport, restaurant ques., actually TOOK us to nearby place known for its barbecue), housekeeping (immediately brought us extra shampoo), the fellows outside door ( friendly, very helpful). It was more than we expected and more than I have received at other hotels, by far. 8 نوفمبر (تشرين الثاني) 2012
Rated 3 out of 5 by Acceptable Hotel I usually stay in this hotel when in Houston and quite enjoy both its location and its room size. However, on this occasion the hotel was starting to look a little tired. When I arrived in the room, there was still some trash in the trash can and some general signs of wear & tear in the furniture (the wardrobe doors did not slide properly and the bureau looked like it had been poorly repaired. I would advise Sheraton to invest in some refurbishment. 5 نوفمبر (تشرين الثاني) 2012
Rated 5 out of 5 by Great place to stay Right at 610 exit, easy frm 59 Great big open mall right behind hotel. Whole area eat shop walk Hotel rm, very comfy, Sleep area separate frm sitting area & U can close off bedroom frm everything 31 أكتوبر (تشرين الأول) 2012
Rated 5 out of 5 by What a great place and incredible staff! And special thank you to Yohan at the front desk! Everyone made me feel at easy and gave great customer service. One of the best stays in a hotel I've had in a long time! 30 أكتوبر (تشرين الأول) 2012
Rated 1 out of 5 by optional accommodation First stay at this hotel in Houston, Galleria.Was extremely disappointed and shocked at the lack of service and failure to address concerns...whether it was the room not being cleaned for duration of my stay or food arriving late and without cutlery(and still charged for the meal!).Website description is misleading. The shuttle service and cab staff was the only positive experience during this business trip. 29 أكتوبر (تشرين الأول) 2012
Rated 1 out of 5 by Sheraton Galleria falls short About 15 years since the last update....this Sheraton could use a major renovation. 29 أكتوبر (تشرين الأول) 2012
Rated 5 out of 5 by Great location and price! Great location for the Galleria area. A little difficult in-and-out because it's so very close to the Westheimer/Loop 610 intersection. Spacious accomodation with huge bathroom, and that wonderful Sweet Sleeper bed! 24 أكتوبر (تشرين الأول) 2012
Rated 5 out of 5 by Best Staff Ever I have stayed in many Starwood properties & this was by far the friendliest, most attentive staff I have ever encountered. 22 أكتوبر (تشرين الأول) 2012
Rated 4 out of 5 by Surprising Galleria Charmer Tucked away among office buildings in downtown Houston is where you'll find this "Galleria Charmer" of a Sheraton Suites. The staff is extremely attentive and they go out of there way to assist you. If you're in a hurry in the morning--check out the buffet breakfast. 18 أكتوبر (تشرين الأول) 2012
Rated 3 out of 5 by Dirty The walls in the vanity area were so dirty. It made me doubt the cleanliness of the room in general. 13 أكتوبر (تشرين الأول) 2012
Rated 4 out of 5 by 10/7 Business Stay Hotel met or exceeded all my expectations. Very good location. Very comfortable room. Good climate control. Some of the best internet access that I have ever had from a hotel. First rate workout facility. They did not have a club room which I would have liked. You're going to have to pay for parking which frankly cheeses me. For what I pay for the room I would expect to have a place to park my car gratis. Even considering that I will stay here again given the opportunity. 11 أكتوبر (تشرين الأول) 2012
Rated 4 out of 5 by excellent location! this hotel is right around the corner from the Galleria and excellent restaurants in Houston. great service, nice rooms! 9 أكتوبر (تشرين الأول) 2012
Rated 2 out of 5 by Room smelled funny - lobby great Lobby looked good - and fresh. Hotel room smelled funny. Very dated and carpet very old and stained. I wore socks the entire time in the room as well as putting towels on the floor. Bed was GREAT. 8 أكتوبر (تشرين الأول) 2012
Rated 2 out of 5 by Nice hotel but service was poor Hotel is nice but I reserved a King room and was put into a double room facing the highway without any notice . I slept maybe 3 hours due to the loud trucks passing by. Upon addressing this in the morning they explained I was "upgraded" and they were sold out (unacceptable). Further, I was dropped off at the mall by the hotel shuttle in the morning (no charge) and was asked ""do you need a ride this afternoon?". I simply asked "can you take me to the airport?" and they replied yes? Upon being picked up later that day, I discovered it was a taxi service and ended up paying $80. Not good! 30 سبتمبر (أيلول) 2012
Rated 5 out of 5 by A beautiful place to stay This is a really nice place to stay. Very relaxing and only a block from the Galleria. The room was great and the Omaha Steakhouse has excellent food and an excellent staff. 29 سبتمبر (أيلول) 2012
Rated 5 out of 5 by This hotel is conveniently located to shopping mall/centers and restaurants I will stay at this property on my next visit back to Houston. I was impressed with how clean our room was . Will surely recommend to others. 26 سبتمبر (أيلول) 2012
Rated 5 out of 5 by Really great place to stay This is a great hotel in a great location. Right off the highway so it's easy to get to and is right near the Galleria. 26 سبتمبر (أيلول) 2012
Rated 4 out of 5 by Wonderful staff Our hotel experience was overall very good. There were a few things that I feel could use improvement. The check-in wait was too long. There was only one person there to check people in. We had to leave and come back. Also, the sofa in the suite were stayed in was filthy. THey really need to throw it in the dumpster. It was that bad. THe linens on it when you open it up however were quite clean. Everything else in the room seemed very clean and well kept. I would like to give special kudos to the food service staff. They were very concerned with getting your food right and on time and called after delivery to make certain everything was good. That was a nice touch. The owner should talk to the City of Houston transportation department, as we waitied in traffic on the frontage road, which is the only entry, for 30 minutes to get to the driveway. That has to be hurting business! Love the bath products too. 19 سبتمبر (أيلول) 2012
Rated 1 out of 5 by not a pleasant stay smoke alarm went off at 4:30 a.m. room looked pretty run down. ironing board and iron dont work. 17 سبتمبر (أيلول) 2012
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