Rated 5 out of 5 by MarthaG1958 Great hotel ..great employees
GREAT HOTEL GREAT STAFF AND WORKERS THEY ARE SO FRIENDLY AND HELPFUL, ON JAN 23,2015 AT MY STAY ..THE FRONT DESK WORKERS WERE VERY NICE WITH ME AND A PROBLEM AT CHECKIN.
I WOULD LIKE TO THANK, STEPHANIE, BRAULIN, JANETH AND EMILY FOR THEIR INTEREST TO FIX MY PROBLEM..CONGRATULATIONS TO THEM.
February 23, 2015
Rated 4 out of 5 by Absolute Good Location, Love the Suites
If I learned anything from my week in Houston, it's that there are many "downtown" areas, and this is located in one of them. The hotel is located right off one of e main highways, and easy to get into if you're familiar with service roads in Texas.
Staff are friendly, and upon checking I was given a suite on the lounge floor. The great thing about this hotel is that it's a suite hotel - giving you a separation between a living room area and your bedroom.
At the same time, the rooms themselves are only slightly larger than a standard Sheraton room, which results in a slightly cramped living room area.
The lounge is quite nice, looking very modern, and offered the standard breakfast and snacks that come with Sheraton.
Outside is a pool deck for those looking to cool off, with the gym in a separate building - a walk around the lobby and outside.
Overall, a comfortable hotel to relax in.
February 16, 2015
Rated 5 out of 5 by matman23 Front Desk Manager was great
This hotel has a great front desk staff, lead by the front desk manager Ms. Bailey. I stayed at a Sheraton in Atlanta and found she had transferred to this property. The welcome was great and she remembered a few of the items I preferred when traveling and made sure they were in my room (without asking). As a SPG Platinum member, these little touches are what make staying with this brand top notch. The workout facility was nice and spacious and the rooms appeared to have been refreshed (carpet, etc) since last stay about year and half ago. Also the club lounge is very nice (renovated) and had a better than average selection on the continental breakfast. I did not eat in the restaurant so can not comment.
I look forward to future visits to the area as I will definitely try to stay at this hotel due to the level of service provided.
February 5, 2015
Rated 1 out of 5 by pbhatia Service level needs improvement
Hotel staff is not accommodating to guests especially with status.
Requested an upgrade at check-in and was informed that Gold members have to be charged for upgrades because this is a new hotel. When informed front desk that I have 90+ nights at Sheraton properties was informed that it may be so but its not at this property so they cannot accommodate.
Had to call twice asking for some amenities to be delivered in the room which were not fulfilled
Ordered breakfast in room and forgot 2 orange juice orders. Also asked for toast to be in a separate basket so it is not soggy however the toast arrived soggy
Upon check-in was told internet would be free but was charged for internet and had to request a refund which took 20 minutes at time of check-out.
April 2, 2014
Rated 5 out of 5 by HMR14 Excellent hotel overall
This hotel is an excellent facility overall. The location is very central, the rooms are very well kept and the size is comfortable. The staff was very responsive and accommodating. The fitness room is much better than most hotels and the equipment is simply state of the art. Breakfast at the club level was very good and convenient. I look forward to staying here again soon during my next business visit.
December 2, 2014
Rated 2 out of 5 by powj They could be great but...
This is a fine place to get a good night's sleep. Bed are comfortable and I like the suites. However, it could be so much more. I compare it to the Sheraton in KC and the service is so much better in Kansas City. In KC in the executive floor lounge the most important thing for the staff is to help you get coffee or to remove your dirty plate. In Houston the staff's focus is to print a receipt in hopes of getting a tip.
And then the food in the hotel is just ok. The gumbo tastes like 2 day old Campbell's soup with additional salt added.
They are ok, but they could be so much more.
January 15, 2015
Rated 5 out of 5 by PaulGQ Modern hotel with spacious rooms
This hotel is situated in a great location - just a 5 minute walk to the Galleria Mall. The shuttle service drivers are very friendly, punctual, and happy to make recommendations along the way - this is by far the best shuttle service I have experienced of a hotel.
Stephanie, the front desk representative, is a gem. She is helpful, pleasant, professional, and very proactive; her presence made our stay very comfortable. I've travelled to many hotels across the world and have stayed at 5 star and what would be considered 7 star hotels, and the reality is that it doesn't matter how nice a hotel looks, if the service isn't there nothing else matters. Well rest assured if you stay here and are fortunate to have Stephanie take care of you, you will be in great hands.
Facilities are modern. Room is very spacious with a large washroom. Plenty of closet space and a kitchenette. The gym is very nice and has nice extras like cold towels, water bottles, and headphones.
All in all, I would not hesitate to recommend this property.
December 8, 2013
Rated 2 out of 5 by Jim22066 Won't be back
I travel strictly on a debit card. At check-in for a 5 night stay, staff wanted an additional $50 per day to cover incidentals. When I pushed back, they first said they had no control over what was pre-authorized on my card - that the bank determined the amount - patently absurd. Then they said they could authorize only the room charges (suddenly they could control it) if I left a $100 cash deposit. They were either lying or stupid.
Besides that, the room decor was tired and the ceiling in the shower had significant mold.
May 5, 2013