Rated 5 out of 5 by HMR14 Excellent hotel overall
This hotel is an excellent facility overall. The location is very central, the rooms are very well kept and the size is comfortable. The staff was very responsive and accommodating. The fitness room is much better than most hotels and the equipment is simply state of the art. Breakfast at the club level was very good and convenient. I look forward to staying here again soon during my next business visit.
December 2, 2014
Rated 5 out of 5 by dcjones consistently great stays
My family and I have stayed at this hotel each time we visit Houston. Our room is always in excellent condition and the staff is very responsive to our needs. This is our first choice.
December 9, 2014
Rated 3 out of 5 by ChristinaS73 Slightly Disappointed
The front desk staff swiped my credit card 5 times and my credit card is not usable anymore and I had to order a replacement card. This is such an inconvenience. Also, I am still waiting for 2 holds to drop from my card being swiped 5 times.
There was not any gold guest recognition. That was disappointing because other Starwood hotels recognize preferred quest. Ijs, A great deal of money is spent to get to this status.
Other than this. I actually like the hotel and would recommend it.
December 4, 2014
Rated 4 out of 5 by SunsetHill Good business hotel
Nicely set up suite, staff were extremely helpful
December 6, 2014
Rated 5 out of 5 by tokemattagain Matt
This was my second stay at your location and I will return again. The Bartender, Julio, is a true Professional. The Check-in process easy and Room Service very responsive.
November 30, 2014
Rated 4 out of 5 by Chris1605 Impressive Revamp
I generally stay in this hotel when visiting Houston, unless it is fully booked. However, the hotel was in need of some redecoration and I was very happy to see that this has been done, and to a very high standard.
This time, we used the hotel's meeting facilities which I'd never experienced before and they were very good - nothing to complain about.
November 21, 2014
Rated 5 out of 5 by PaulGQ Modern hotel with spacious rooms
This hotel is situated in a great location - just a 5 minute walk to the Galleria Mall. The shuttle service drivers are very friendly, punctual, and happy to make recommendations along the way - this is by far the best shuttle service I have experienced of a hotel.
Stephanie, the front desk representative, is a gem. She is helpful, pleasant, professional, and very proactive; her presence made our stay very comfortable. I've travelled to many hotels across the world and have stayed at 5 star and what would be considered 7 star hotels, and the reality is that it doesn't matter how nice a hotel looks, if the service isn't there nothing else matters. Well rest assured if you stay here and are fortunate to have Stephanie take care of you, you will be in great hands.
Facilities are modern. Room is very spacious with a large washroom. Plenty of closet space and a kitchenette. The gym is very nice and has nice extras like cold towels, water bottles, and headphones.
All in all, I would not hesitate to recommend this property.
December 8, 2013
Rated 5 out of 5 by WaltG3 Wonderful Place + Wonderful People
Everytime I stay at the Sheraton Suites Galleria, the staff is always so very nice and they do their very best to make your stay excellent. In my case, it's awesome to make a relationship with some of the staff and they remember you when you return. Excellent location + Great rooms + Awesome Service = A Wonderful Experience. When I select a hotel in Houston, I say here every...single...time!
November 10, 2014