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Rated 4.1 out of 5 by 554 reviewers.
Rated 5 out of 5 by Very nice best location, good service, excellent lounge, nice clean rooms, May 19, 2015
Rated 4 out of 5 by Labour Day break As usual hotel met my expectations. Kudos to Jade at front desk who is always very efficient and assigns me my preferred upgraded suite upon my arrival. May 15, 2015
Rated 5 out of 5 by Execuitive Lounge I would like to take this opportunity to highly commend two of your associates working the Executive lounge. Their names are Said and Mary. On a recent trip with my wife and a close friend, both Said and Mary went beyond the call of duty. Being a Platinum member I am used to the professional service provided by Starwood staff especially in the Westin KL, however their commitment to detail and personal attention was outstanding. I had invited my friend to savour the Starwood experience, he had assumed we knew Said and Mary on a personal level, it took a lot of convincing that no this was their level of professionalism. Without doubt they have raised the bar and set an example for not only the Westin KL but all Starwood properties. I don’t know whether the Westin provides an employee of the month award or similar, if they do both Said and Mary should be recipients. Job well done!! Kind Regards Wayne Collins Platinum Member - 80143712382 May 13, 2015
Rated 5 out of 5 by Always a pleasure to stay As a frequent business traveller to KL, my first choice preference is always the Westin KL. Outstanding levels of professionalism and warm friendly service from an attentive team. Club floor F&B is amongst the best I have enjoyed and the spacious environment offers a welcome respite from my usual hectic business schedule. On my last stay I was treated to a wonderful upgrade courtesy of my SPG status, but regardless, it's always a pleasure to stay here May 9, 2015
Rated 5 out of 5 by Fantasyic stay My friend recommend westin Kuala Lumpur and I stayed. From check in to checkout, very kind staff and good condition room, various&delicious food, I had really good stay. May 9, 2015
Rated 4 out of 5 by A heavenly stay Indeed When we arrived, our room was ready with the complimentary rollaway bed. The bed, was perfect. Love it! The staffs are very attentive, even the housekeeping they asked us at the end of the day if we still need anything. The pool was not that big but just right. Our daughters loved the kids club, and the staff in charge was really nice. Breakfast was good, their waffles was yummy! Our only issue was there were only 1 or 2 staffs on the Splash restaurant/bar during our stay so the preparation of the drinks a was bit long. And we were not given any newspaper during our stay. Other than those 2 things, our stay was perfect and looking forward to stay at Westin again. May 5, 2015
Rated 3 out of 5 by This hotel needs improvements This hotel really needs improvements. Why? I) Just checked in to my room and my wife starts screaming that there is this small cockcroach wondering around the toilet. 2)Went down to the pool for a quick dip but seems to have a hard time finding a place to put down our belongings because towels are left on most of the chairs when there are only 2 families sitting just outside the bar. A mother who came not long after my arrival has to push my chair to the other side so that she could share the umbrella as she too can't other places to sit. 3) The mixer in the shower room has already been broken but it was just left unfixed. So as the the peep hole at the door of our room. They just put a piece of paper to block it? May 2, 2015
Rated 5 out of 5 by Wonderful staff, wonderful facilities, wonderful stay Thank you Westin Kuala Lumpur! The hotel is gorgeous, from the huge suites to the pool to the location - just great. The staff is above and beyond fantastic - they are kind, welcoming, and so very helpful. Perfection! April 23, 2015
  • 2015-05-24T19:36:16.070-05:00
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